Replies posted by Rogracer2000

166 Replies

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Syanagi08First activity
posted in Troubleshooting

home internet is trash

If you’re venting, that’s fine.  TM Internet can be pretty spotty just like any cellular-based service.  If you want help from this community, it might want to post your LTE and 5G Cellular metrics (Found in a tab on the TM Internet app) and maybe you can get you some suggestions.

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3 months ago
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meowFirst activity
asked in Plans and Services

just upgraded but getting usage notifications

Are you talking about a Hotspot plan or the TM Internet plan?  If you’re talking about the TM Internet plan, I too switched from the data-capped “lite” plan to unlimited the plan about a year ago.  The plan didn’t switch, however, until the next billing cycle.  So it could just be that your plan hasn’t converted yet.

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3 months ago
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SonnyMNFirst activity
asked in Troubleshooting

Home Internet Fixed IP via TTL Setting

I don’t believe there is, short of using a VPN.  But I believe if you have a TM Business account, they offer static IPs.

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3 months ago
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lchasenFirst activity
asked in Gateways and devices

external IP Address Geo Location

Do you know if Peacock and Paramont+ allow you to assign a physical location? I have a trouble ticket open with Peacock. Its been open for a few days. I am not hopeful?  Sorry, I do not know.  I do know that Hulu + TV does not and it creates problems.

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3 months ago
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lchasenFirst activity
asked in Gateways and devices

external IP Address Geo Location

Some streaming services...like YouTube TV let you assign a physical location.

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3 months ago
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Silverdillo54First activity
asked in Plans and Services

data accounting

Did you try calling customer service?   When I was on the “Lite” plan, my data-usage matched when the data-cap kicked-in. Side-note:  When I had the plan 1.5 yrs ago, there was no such thing as a 150 GB plan….they only had 100, 200, and 300 plans.   Makes you wonder if they don’t have something messed up at their end and you're getting capped at 100.

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2 months ago
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Brian VHelper Level 1
asked in Coverage & Signal

Internet

Just a guess.  You may need to go into your TV WiFi setting and tell it to “forget” your old xfinity network.  Then start from scratch and try to connect to the new TMI one.

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2 months ago
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bmorgan99Rookie
asked in Gateways and devices

G4AR Gateway external antenna use

I’m no expert, but the FCC regulates power outputs for about everything...WiFi, Bluetooth, CB radios, etc., because of concerns about interference with your neighbors, particularly in dense areas. If there was no limit, you could drown out your neighbors. It stands to reason that Gateway’s radio amplifier is “sized” to the internal antenna array, so that the radiated power is at whatever the spec limit is.  If you put on a more efficient antenna, then the radiated power will go up and over the limit.  In other words, the radio amplifier should be putting out less power when using this new wonder-antenna to maintain the limit on radiated power.   As I understand it, the TM app requires you to set a “switch” to enable the antenna ports (I could be wrong)...it may be that this “switch” not only enables the ports, but cuts back on the power of the radio amplifier.None of this may be correct.  But it would explain why the new antennas don’t seem to be doing much.  A potential hack would the

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2 months ago
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bmorgan99Rookie
asked in Gateways and devices

G4AR Gateway external antenna use

Yes the antennas are "passive", but they have efficiency ratings, and bigger external antennas are more efficient...which is why you want them in the first place. The problem then becomes, for a given input power, the radiated output power will be higher...and possibly over the FCC limit.

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2 months ago
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bmorgan99Rookie
asked in Gateways and devices

G4AR Gateway external antenna use

Not this is helpful to anyone, but I always thought...perhaps...the reason the original gateways didn’t offer antenna ports was because the internal antennas where already Spec’d to the FCC maximum permissible transmission power for the band.  Adding an external antenna , which you can do but really isn’t “approved”, would put you over the FCC limits.  Just a speculation, but maybe the “legal” ports on the new model are power-restricted to keep you within limits and don’t really offer an advantage (maybe other than better positioning).  Just a theory anyway to think about over coffee.

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2 months ago
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Angus65Rookie
asked in Gateways and devices

No connectivity on Canon MG3620 printer

So after your set-up a new WiFi network, you got into your printer driver routine and tried to set it up with the new SSID, right?  (I’m not an apple guy, so this may not even apply!)Not that this helps at all, but I have a cheap Canon TS3522 that is about a year and a half old, and it connects fine with no fiddling….but that is with Windows 10 and 11 machines. 

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3 months ago
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Angus65Rookie
asked in Gateways and devices

No connectivity on Canon MG3620 printer

If the printer is “older”, it may not be happy with the newer WiFi protocols the gateway is using.  You can try setting up a 2.4 Ghz-only network, and downgrading the security settings to WPA/WPA2.  Your printer may be happier with those.  You make all these changes in the TM Internet App...not hard.

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3 months ago
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Wulber ruizFirst activity
posted in Coverage & Signal

home internet

Yes, I had to switch to a debit card a few months ago to retain the $50/mo pricing.  It looks like that is now going up to $60/mo,  That is a pretty big increase.  Not sure if/when I will be personally impacted by that.  Fiber just came into my rural location, so I’ll be switching to that if it happens.  Meanwhile I’ll stick with TM as it has been pretty solid for me.

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3 months ago
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Wulber ruizFirst activity
posted in Coverage & Signal

home internet

Looks like the $60 plan is for internet only customers. https://www.t-mobile.com/home-internet/plans  I wonder if that means they are going to raise prices since I’m presently an internet-only user at $50/mo.

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3 months ago
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MissMarple19First activity
asked in Coverage & Signal

Why does my TV think I'm in Rhode Island, when I'm actually in Maine?

Lots of streaming services use the IP address rather than your physical location.  For a cellular service like TM, the IP location is where TM aggregates all the cellular signals and connects to the internet….in your case Rhode Island.  It can even move around a bit without you knowing.  There isn’t a lot you can do.  Some folks have had success by connecting thru a VPN that lets you assign a phyicsal location to an IP address.  Otherwise, you need a streaming service that is more flexible.  YouTube TV, for example, let’ you set a physical location different from your IP location.

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3 months ago
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markjahanFirst activity
asked in Gateways and devices

Inseego FX3100 with Waveform 4x4 External Antenna

It looks like the FX3100 has 2 TS-9 connectors, so you could technically plug 2 of the antennas in (might need a TS-9 pigtail if not already equipped).  The issue is that TM uses so many bands, 4 antennas for the different bands is recommended. You would have to pick 2 specific antennas for the frequencies that are listed above, but as I was saying originally, the router itself doesn’t seem to support all the bands TM uses, so it isn’t even clear the FX3100 is going to work.

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3 months ago
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WayneskyHelper Level 1
asked in Coverage & Signal

50 GB per month is that some kind of joke?

Well I don't disagree about having no garrentees. But I have first-hand experience with both Lite (throttled) and Unlimited plans and they really are very different.  You get e-mails from TM when you approach your data-cap and warnings that you are going to be throttled. If you are throttled, there is no recovery until your next billing cycle. You get very slow speeds (1 mbps ?) and that's that.  With Unlimited your prioritization can recover when system usage subsides.

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3 months ago
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WayneskyHelper Level 1
asked in Coverage & Signal

50 GB per month is that some kind of joke?

I did read the terms.  For the Unlimited plans the key word is "prioritization"...not throttling per se. The Imternet lite plan does, in fact, throttle and its effect is dramatic. I could barely read emails when that happened.

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3 months ago
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WayneskyHelper Level 1
asked in Coverage & Signal

50 GB per month is that some kind of joke?

Not exactly.  The internet lite service throttled to 3G speeds after exceeding your data-cap, but the standard 5G Unlimited Internet service doesn't do that.  I've never exceeded the terabyte the OP wants but routinely get close to that with no slowdowns.

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3 months ago
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WayneskyHelper Level 1
asked in Coverage & Signal

50 GB per month is that some kind of joke?

Regular TM 5G Internet service has unlimited data.  The internet “light” plans have data-caps...is that what you are talking about?  Or perhaps you are using your phone as a hotspot?

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3 months ago
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DThomasFirst activity
posted in Gateways and devices

How often to restart gateway for optimal performance

I have mine on a timer that reboots 3 times per week at 3am.  I haven’t had the need to “maunally” reboot it.  The main reason I do this, though, is if I’m away from the house for a while, this keeps the internet running smoothly without me being there. How do you get your gateway to automatically do this? I can’t find an option like this in the TMHI app. I use a timer like this….it’s only something like 15 bucks on Amazon….  

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3 months ago
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KH2832Rookie
asked in Coverage & Signal

5g metrics

Your app does seem to indicate you are only connected to LTE.  But as nc1037 said, the app has had wonkiness issues.  Maybe run a speedtest and see what you're actually getting speedwise, 

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3 months ago
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markjahanFirst activity
asked in Gateways and devices

Inseego FX3100 with Waveform 4x4 External Antenna

Hopefully, you’ve done your homework.  The information above states the frequency bands that antenna port is compatible with.  Some of the bands that TMI uses are in those ranges, but N71 is at 600 Mhz and is not in range, and LTE bands  5,12,71, are outside those ranges also.

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3 months ago
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paulterrysirelandFirst activity
asked in Coverage & Signal

Where do I find Network Security key

I have entered the wi-fi password 10+ times off the tag on the back of the Gateway. Every time is says the network security key is wrong. Way too much time has been wasted!! You might have to hit the reset button on the back of the gateway, and then try again...that should reset the password back to the default.

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4 months ago
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Bt2171987Novice
asked in Coverage & Signal

can i use 5ghz instead of 2.4 through my extender

Extenders “extend” the same channel that is being used on the base router.   Most extenders only extend 2.4 GHz channels, but some can extend 5 Ghz channels as well.   If the base router is only broadcasting on a 2.4 Ghz channel, that is all the extender will do.

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4 months ago
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