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Streaming on Us

A space to discuss the streaming services we offer through integrated billing: Netflix, Apple, Paramount+, and more.

  • 122 Discussions
  • 461 Replies
122 Discussions
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magenta8809856First activity
asked in Streaming on Us
I just signed up for the 6 months free Apple TV. It won't let me watch anything though.

How can I just log in on my TV? 

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6 months ago
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jm612bFirst activity
asked in Streaming on Us
Do I need a 2nd line for free Netflix?

I just called customer care and was told I needed to have a 2nd phone line in order to be eligible for the free Netflix. Is this accurate?

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N
6 months ago
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Vandy331First activity
asked in Streaming on Us
MLB.TV

When will MLB.TV be available to redeem for 2024?

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gramps28
Pillar
6 months ago
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tbjeffFirst activity
asked in Streaming on Us
Now we get the "benefit" of watching Netflix ads? great...

Got the notification that Netflix plans will change at the end of the month with many new great “features” like advertisements. No thanks. I'd rather give less money to T-Mobile and get no Netflix.

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6 months ago
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Bonnie101First activity
posted in Streaming on Us
Hulu On Us

Rec'd the 01/04/24 text announcement that Free Hulu was coming on Jan 25th and a second text 01/26/26 with the link to add it. The link didn't work. Called & they sent another link that didn't work! Was told I didn't qualify. When I sent them a copy of the terms, see below, which states needing to have 2 Go5G Plus OR 2 Magenta Max. We have 2 Magenta Max plans but they're M.M. 55 plans so according to cust service, I  don't qualify.Why do they send a text to add Hulu if it doesn't even apply? SOOO DISAPPOINTING! On top of that, when I followed the first link, it signed me up for a paid Hulu subscription and I had to call and cancel! T-Mobile, get your act together! 

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7 months ago
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cjvilasFirst activity
posted in Streaming on Us
netflix

So what is Netflix going to do about all of the dissatisfied customers that can no longer cast contect?

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tidbits
Pillar
7 months ago
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amanticona19Novice
asked in Streaming on Us
Hulu On Us - Not working

Anyone else receiving the same message when trying to get Hulu subscription (Sorry, it appears your account is ineligible for this promotion. Your denial reason is: Looks like your current rate plan is not eligible for this promotion. For help, dial 611 from your handset or call 1-800-937-8997)? I've been trying and called, they said available after mid February.

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7 months ago
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Greg74Rookie
posted in Streaming on Us
No Free Lunch

Do people really think the T-Mobile streaming benefits are FREE? They are built into the price of your monthly service, and if you like that particular service, great. But now that Netflix had downgraded its plans to include advertising, and more importantly, to lock out certain movies and shows on the Standard w/ads plan, why won’t T-Mobile give us a credit for the $6.99 cost we’ve been paying all along, so we can use that to get HBO, or one of the other services we like better? Otherwise, I will be switching providers to the one that installed a 5G tower next to my house and offers a bundled 5G internet and two line wireless deal that leaves a lot of money in my pocket. 

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gramps28
Pillar
7 months ago
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DrkHrtFirst activity
asked in Streaming on Us
Netflix on us issue

We have just started the "Netflix on us". We had originally paid for our service Netflix without any issues. NOW!?! Well, the service is less than stellar. Most of the time it won't even show the "menu". When it finally decides to work it buffers so long it will time out. So, try again (not an internet issue) now it will be pixelated. So, then call T-mobile about said issue. Was told there should be nothing wrong. No help there, we have been withT-mobile for years, and no customer service issues. Yet, issue still exists. So we then do hard start of our internet and device we are watching, trying to watch Netflix on, still have the issue. We know it's not our device. We know it's not our internet. As we have absolutely no issues streaming anything else. No issues with Netflix prior to the "Netflix on us". Only having issues with the "Netflix on us". Needless to say, I am asking here because T-mobile support has been less than stellar with their customer service.Soo, besides going back t

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7 months ago
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Devadeb 69First activity
posted in Streaming on Us
Netflix

I do not want to pay $8.99 for one tv. I get get the service on their website for $6.99 to play on every  TV in my house.

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7 months ago
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bstegalFirst activity
asked in Streaming on Us
Transferring Pandora Premium to another account

I just signed up for Pandora Premium, but I would like to transfer this benefit to a different Pandora account I have set up.  Does anyone know how to do this?  I reached out to Pandora for support, but they said it’s a T-Mobile matter.

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7 months ago
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Allset99First activity
asked in Streaming on Us
Hulu on us?

I received the text saying coming soon Hulu on us. Here it is February 11th and nothing.  I went into the Tmobile hub and it's not even listed.  I have the  Magenta plan and was told it's free. Instead I'm now getting charged $10.20 additional starting this month for Netflix! Am I doing something wrong? 

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7 months ago
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mwandmdFirst activity
asked in Streaming on Us
ads on netflix and hulu -- how do customers pay extra to have no ads

Anyone who knows how to get Tmobile account set up to pay for no Netflix or Hulu ads please let me know! Thanks in advance

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7 months ago
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Chasityann.1229First activity
asked in Streaming on Us
promotional offers

Can someone please help me set up my promotional offers of Netflix, Hulu, Apple TV plus, Paramount Plus   

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7 months ago
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Rick0301First activity
asked in Streaming on Us
Netflix

I spent about 45 minutes today on the phone with a very nice lady, Nelsa, from TMobile regarding my current problem.  Netflix will no longer let me watch ANYTHING!  She tried to  help me troubleshoot but it did not work.  She then referred me to NETFLIX.  Netflix stated that my TV model would not accept the new changes the plan has and i would have to PAY in order to view NETFLIX!  If T-mobile is offering this to its customers, they need to know NETFLIX has a scam going on.  They want us to pay now that Tmobile is changing things.  This is very frustating.  What can i do?  HELP 

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tidbits
Pillar
7 months ago
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clovdahl83First activity
asked in Streaming on Us
Netflix benefit internationally

As we are about internationally Netflix always worked (as our T-mobile benefit).  It may have restricted some access, but it worked.Since the change to ‘with-ads’ we not longer can watch anything.  (Not available in your location.)Any solutions?TIA!

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7 months ago
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Jjones108First activity
posted in Streaming on Us
netflix update

Adding 2 screens, 1080p streaming but with ads is a major downgrade from 1 screen, 720p without ads. Adding ads makes it a complete worthless benefit because I won’t use it. So t-mobile is just actively making their service worse. 

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8 months ago
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Mark in TillamookFirst activity
asked in Streaming on Us
Change to Plan

So T-mobile has unilaterally changed the bundled benefit of Netflix e.g. now includes ads.  This reduces the value of the this benefit … so will T-Mobile reduce my/our monthly fee?I doubt it - this reduces the value of the entire T-mobile plan.  May need to examine alternatives 

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gramps28
Pillar
8 months ago
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Marshmallow625First activity
asked in Streaming on Us
Free Netflix Account

Hi T-Mobile,Good morning.  I would like to know if I qualify to get a free Netflix account.  If so, would you please tell me how I can get it?Thank you so much!-Nancy Trinh

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8 months ago
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Misch7611First activity
asked in Streaming on Us
Can we pay difference on Netflix change

Has anyone talked to T-Mobile to see if we have the option to keep our plan with no ads and just get the “credit” from T-Mobile On Us? I will gladly pay the difference not to deal with ads on Netflix.

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8 months ago
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donnamatte64First activity
posted in Streaming on Us
Hulu Access

I just joined T-Mobile.  Free Hulu access for one year was part of the plan, however, I cannot get it set up.  Spent an hour on the phone with a T-Mobile tech resource who also couldn’t get it to work - blaming it on Hulu.  That was several days ago and I’ve heard nothing from them even though they said they’d get back to me.  Meanwhile, my one year access is slowly ticking down.  Anyone else having issues?

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8 months ago
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nsmasonFirst activity
posted in Streaming on Us
Netflix and Hulu

Great, now T-mobile is giving me another perk. Going to give me Hulu with ads with no way to upgrade to Hulu without ads. Who wants that? And next, T-mobile is dropping the perk of Netflix with no ads down to Netflix with ads and going to “allow” me to upgrade for $8.50! Maybe it’s time to start looking elsewhere for cell service

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8 months ago
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OilbhoyFirst activity
asked in Streaming on Us
Enroll with Hulu first or start new with T-mobile?

Should I enroll with Hulu first install on TV, then transfer? Or just sign up with T-mobile? I’m concerned about maybe having to cast to my TV to watch it if I sign up directly with T-mobile. 

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8 months ago
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disilveRookie
asked in Streaming on Us
Can't enroll in Hulu

it isn’t working - I can’t get through.

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Freedom619
8 months ago
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rubynrseFirst activity
asked in Streaming on Us
Both lines

How do I add the free streaming TV apps to both my phone lines, so my daughter and I both have the services?

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syaoran
Pillar
8 months ago
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