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Streaming on Us

A space to discuss the streaming services we offer through integrated billing: Netflix, Apple, Paramount+, and more.

  • 122 Discussions
  • 461 Replies
122 Discussions
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P3dudeFirst activity
asked in Streaming on Us
Can I get Apple TV with a phantom iPhone?

So I tried to get the Apple TV deal but don’t have an iPhone. so they said I don’t qualify.T-Mobile thinks one of my new phones is an iphone 12 (it is an S24 Ultra), so for the purpose of Apple TV on us, I have an iPhone. Does Apple TV work on an android phone?

6
N
3 months ago
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Ethan RossFirst activity
asked in Streaming on Us
netflix household

Has there been any update to adding households to Netflix accounts? 

0
E
4 months ago
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Jamescook1963First activity
asked in Streaming on Us
Hulu on us

How do I active my Hulu account 

1
gramps28
Pillar
4 months ago
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DeniseHFirst activity
asked in Streaming on Us
Music Freedom

I have the Magenta 55+ and understand from what I’m reading that Music Freedom is automatically activated.  Where the heck do I find it to be able to play music?  It looks like it’s various websites, but any I go to like Pandora or Spotify, it wants me to register and then charge me.

4
D
4 months ago
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Jessica TessierFirst activity
asked in Streaming on Us
AppleTV

How do I add Apple TV to my account and not have the subscription charged to my credit card with my Appleid?

0
J
4 months ago
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PattycakeHelper Level 1
posted in Streaming on Us
Monthly charge for service not consistent

Since T-Mobile would not absorb the rate hike for including “free” Netflix, it now has ads unless you want to pay $8.50 extra per month. I chose to pay because I hate ads! Unfortunately, my monthly bill keeps changing month to month, a dollar+ or -dollar. T-mobile tells me it's because of the taxes on the $8.50 I pay for no-ad Netflix. They have no explanation as to why Netflix taxes change from month to month.  There are taxes attached to every utility we pay but never see them changing monthly. Does anyone have an answer as to why this is happening?

0
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4 months ago
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MrWetsnowFirst activity
asked in Streaming on Us
Netflix downgrade

Hey Netflix, “You currently have Netflix ON US included in your plan. Netflix recently updated their subscription tiers, you’ll now receive Netflix Standard with ads, providing more features and benefits to you. This benefit will continue to be ON US ($0). There is nothing you need to do. This change will take effect between January 25 and February 1.” How is changing my subscription from “no ads” to “includes ads” “providing more features and benefits to you”?  

58
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4 months ago
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LkuehnelFirst activity
asked in Streaming on Us
Why does the $6.99 for Apple TV+ show up on my add on charges when I signed up for the FREE Apple TV+ promo?

I was sent the email for the Apple TV+ On us promo and successfully got it my subscription switched from Apple to T-Mobile but when I checked my account, T-Mobile is listing a charge of $6.99 instead of having it listed as “On Us”.As far as I can tell I qualify for the promo, if I do not I wish T-mobile would have not sent me the offer and/or let me know before switching my subscription to them, I’d rather do Apple one if I have to pay.

3
SlimPickens2024
4 months ago
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LindamcgrnFirst activity
asked in Streaming on Us
Netflex how do we get it

Netflex how do we get it 

3
gramps28
Pillar
5 months ago
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cschormannFirst activity
posted in Streaming on Us
Feedback for T-Mobile: Reducing benefits

It seems that every time I accept an offer from T-Mobile, the company goes back on it just a little after. I find that very frustrating. Last example: We updated our contract and phones, and it appeared to be a good deal, one factor being that the plan included Netflix. Not two month later, I receive a message from T-Mobile that from now on only Netflix with Ads is included - a downgrade worth roughly $100/year. Yes,  in exchange there is a free year of Hulu, but I really don’t care about that. And also, yes, T-Mobile always said that benefits could change. Unfortunately, this is not the first time something like this happens to me with T-Mobile.In aggregate, the impression I get increasingly is that T-Mobile’s word in its special offers and deals really is not worth much. This is very disappointing.

5
gramps28
Pillar
5 months ago
S
swim4funNovice
asked in Streaming on Us
Hulu not eligible

I had an old Hulu account, but it has not been active for a long time.  When I try to set up the free Hulu with TMobile it says I am not eligible

1
gramps28
Pillar
5 months ago
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magenta9440521First activity
asked in Streaming on Us
my benefits

Hello I have a business account and can’t access my “explore my benefits” for add ons. Customer service has already tried to help. What’s the deal?

0
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5 months ago
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IzziFirst activity
asked in Streaming on Us
Netflix with ad

Hi my Samsung UHDTV Series 8 (8700) says its not compatible with Netflix with ad.

0
I
5 months ago
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mknwebFirst activity
asked in Streaming on Us
Trying to activate addons (Netflix, Apple TV) but "Looks like we got our wires crossed"

Trying to activate addons (Netflix, Apple TV) but "Looks like we got our wires crossed" constantly comes up.  I’ve tried from my computer, my cellphone, incognito sessions, everything.

17
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5 months ago
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cstFirst activity
asked in Streaming on Us
Apple TV + Verification Code

I've tried numerous times to activate my Apple TV + and I never get the verification code to activate. I go through the add-on in T-Mobile website under my account and it generates a redirect to log into Apple TV. When I do stream now, it asks for my phone number and I never receive a confirm code. Apple support says it's a T-Mobile issue and T-Mobile says I need to cancel my subscription subscription. I do have an apple tv account BUT do NOT have an Apple TV + subscription. How do I get past this as both Companies are completely useless.  I even created a new Apple TV account and it is the same issue with an existing account that does NOT have the plus subscription. Any help would be appreciated.

5
tidbits
Pillar
5 months ago
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GTSeattleFirst activity
asked in Streaming on Us
T-Mobile provided Hulu - can users pay gor no ads?

On 1/24/24 T-Mobile will add the ADs Included tier to some of its packages.  Question:  can T-Mobile subscribers accept the free tier and then pay for the upgrade for no ads?

24
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5 months ago
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Gon FreecssFirst activity
asked in Streaming on Us
Hulu on us

Hi ! I hope this question is understandable. I know with Netflix you can change the plan to the no adds one and pay the remaining on the bill. Does the same work with Hulu? I’m curious because the process to change the plan is not as Netflix. 

0
G
5 months ago
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DorchesterFirst activity
asked in Streaming on Us
Opening AppleTV+ after setting up account?

Just signed up for 6 month free offer, ansered everything, but no account comes up when I try to log in.

0
D
5 months ago
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TexGalFirst activity
asked in Streaming on Us
MLB 2024

I recently redeemed the MLB 2024 offer but are all the local games blacked out? Can’t watch the Astros and only seem to get “1” game per day. All other games required upgraded subscription? if that is case, not a option to “upgrade” through TMO like I do with Netflix? 

1
gramps28
Pillar
5 months ago
S
SSJJFirst activity
asked in Streaming on Us
Trouble creating MLB account

Hey! TMobile is giving away free MLB access.  The catch is that you have to register by April 2nd. I keep trying to create accounts on MLB (have tried multiple browsers and my IOS and it’s showing errors.  Has anyone found a work-around?

5
K
6 months ago
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WhsnakeRookie
asked in Streaming on Us
streaming masn

Tmobile is not listed on providers when logging in on masn ?

9
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6 months ago
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joevidalNovice
asked in Streaming on Us
itunes

Can I watch Apple Tv on iTunes? Thanks 

1
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6 months ago
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spadizzleHelper Level 1
asked in Streaming on Us
Netflix Standard without ads?

Changed plan to upgrade to the netflix standard without ads 8.50 extra a month. However Netflix is still stating that I am on this plan still with tmobile?Is this correct?  Bottom line, how do I get rid of ads, pretty sure I signed up properly, its just not reflecting on Netflix’s website

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M
6 months ago
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sooveritFirst activity
asked in Streaming on Us
As a new TM customer, do I have to start using the benefits right away?

As a new TM customer, do I have to start using the benefits right away, or could I start them a few weeks or months later?For example, the AppleTV+ benefit… if I wanted to wait until my current subscription ends at the end of the month, would I still be able to sign up and get the full 6-month promo from T-Mobile, or would it only be 5-months since I waited a month to sign up for the benefit?

0
S
6 months ago
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thomvarmintFirst activity
asked in Streaming on Us
Netflix on us - shared? $8.50 vs $15.49

I signed up for the Standard (no ads) on a Go5G PlusWhen I go to benefits, and look at Netflix’s sight - it shows I should be charged $8.50On my accounts overview I see $15.49 under Netflix as a shared add-on I only want Netflix for my primary line, and I only want to pay $8.50 Anyone else have this issue?

4
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6 months ago
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