T-Mobile For Business
Discuss all things T-Mobile for Business
I have talked to T Mobile tech support a 100 times, and Tompkins Bank in NY as well. My job uses Tompkins Bank for Business, and no matter what we have tried, I can’t receive short code messages from Tompkins Bank to my T Mobile phone. It’s been over a month. No one seems to be able to figure this out. The short code number is 89549 that Tompkins sends their message from. Is there anyone, anyone, that can help me with this issue? People in my office with AT&T and Verizon get the messages from Tompkins without issue. It’s beyond frustrating at this point.
Not a group text?
I am looking for a way to send a text to multiple people without sharing contact information or having a “group” messaging environment. Just want to get the information for each number… Any thoughts? I did just start with the DIGITS app to see if there was a way to do it there. I am a virtual teacher and we have work phones that we use to communicate with students and parents. I would like to send out texts to them each week and was hoping there was an easier way to do it rather than copying/paste to each number. It takes up about 2 hours each week to send one notification. Please help.
eSim / Montenegro error
Hello all, I am travelling to Montenegro tomorrow, purchased an eSim through T mobile Montenegro website. The money is deducted from the card but haven’t received any mail or details. I didn’t make a login that time but have the proof in bank app. How can I receive my eSim QR code or contact customer service as of sunday today?It would be great help if anyone can direct me
I cant pay a bill without and invoice, I can print an invoice casue it wont load.
I just last month set up to be able to get my Invoices through the Tmobile website and i get an email telling me my bill is due so i go to Print an invoice and the Bill page wont load anything but hey pay this amount.I can’t pay it if i dont have an Invoice. Buisness Phones.
Can DIGITS app actively direct calls from voicemail?
Here is what I want to do:We currently have a landline office number. I would like to convert that to a virtual cell number from which calls can be routed to other cell phones. The office number would have an automated voicemail wherein the caller would select an option and their call would be routed to other cell phones based on their selection. (Example: “press 1 for maintenance issues, press 2 for rental inquiries, etc...)Can DIGITS be used in this way or is there another alternative or combination of apps to make this work?
business accout - pathetic service!
As a 6 year plus business customer I called yesterday to cancel two internet towers. I have three and due to compacting our ships I don’t need two of the 3. after the CS rep started asking me why I don’t need them and trying to talk me out of keeping them - I firmly stated I need them cancelled. he verified after looking both were cancelled but told me I’d still be charged the 110 for this month and offered to look at my account to see if money could be saved.. after 10 or so minutes of figuring out that he could save me 30 BUT reduce my services I stated I could do better else where and I would be shopping around. He then stated he could take a look at that 110 I’d be paying and could get rid of that…. wait…. If you could get rid of it now, you could have gotten rid of it at the start.. that was a red flag… I discontinued the call. T-Mobile then sent me that feed back text. I filled it out. today I get a call from T-Mobile - a lady. Asking about my feedback and if there’s anything
they are delivering my new phone thru UPS,, but wont let me know what time they are coming, and i have to work 6 days a week ,and i cant wait around for the ups truck to come to my house, is there a way for them to deliver to a store? or let me know what time they are coming? cus i have to work?
T Mobile retail stores and T Mobile kiosks!
Dear T Mobile,Please do not close your retail stores and kiosks because we like going there and your representatives are very helpful. We will miss them. It’s disappointing that T Mobile retail stores and T Mobile kiosks are closing down because I like going to the T Mobile store in person. I would like T Mobile to keep their retail stores and kiosks for everyone in 50 states in the USA everywhere because I want to go to the T Mobile store in person. Please send my feedback and recommendations to your supervisor, Mike Sievert, Mike Katz, and Jon Freier for T Mobile customers. Please consider my advice.Thanks, Irteza
Tmobile problems on my return of phone
I have been with Nextel since 1997, then it changed to Dprint and now Tmobile. So 23 years they have had my business account. I sent one of my business phones that was in warranty by UPS to Tmobile at 13704 Independence parkway, Fort Worth, Texas 76177 and received confirmation from UPS that it had been delivered on January 9th. T-MOBILE 3 days later charges me $1256.50 saying they did receive it. Them after numerous phone calls to customer service the story changed. They said they could have gotten it but the scan part wasn't readable and they needed more time. 7 days later I called again. They kept assuring me that the problem would be resolved. I was transferred to supervisors and more supervisors and today was the last straw. They basically called me a liar and said I have till the 13th of February to pay my bill or they will suspend all my lines. I can't believe this is happening. I don't how to get a hold of someone in corporate to help me. These customer service wo
Activating Paramount+ and AppleTV on Business Ultimate Unlimited
Online chat can’t help, spent multiple 30 minute calls with support inquiring how to activate the promo included with my new plan, only for them to say the offer is no longer valid even though it’s still plastered all over the site, and within my account management page. Clicking any links sent to me, or clicking the add-on in my plan leads to a, “Contact support” landing page, which of course leads to nothing happening as support can’t figure it out.Anyone else have a similar situation?
ripped off scam
Lied to at the store when I went to get 14 pro maxLied to by customer service after I said I didn’t want the 14 plus store said WAS SAME AS PLUS WAS SAME AS PRO MAX BUT CAMERA!Nothing but run around for MONTHS!After pro max arrived said take plus back to store they wouldn’t accept!Shipped back and they said $450 charged would be refunded. Then another DUPERVISOR and I do mean dupervisor said oh no that’s down payment on pro max. You owe $600+ or suspended. These people are total crooks and scammers!
No longer able to upload after switching to T Mobile
After switching to T Mobile 5 G Internet, I can no longer upload files to a business partner. As you can imagine this is aggravating because it is preventing me from completing my work.I’ve tried this with multiple browsers (Edge and Chrome) and get the same results. The files are not large (3 KB). The error I receive is Transport error - HTTP code: 0 for URL: Does anyone have any suggestions as to what I could change? I had no issues with my previous providers, Spectrum and TDS.
Sonim XP3Plus issues: Apps: how to stop direct connect asking me to activate
I have a Sonim XP3Plus and it is incessantly asking me if I want to activate T-Mobile Direct Connect. Though I repeatedly select ‘no’ the alert doesn't go away, and pops up on my flip phone outer screen. How do I stop this annoyance? there is an app on the phone called TCD which i think is the culprit, can it be deleted. I’ve also tried force it to quit but no avail. Can someone please tell me how to silence this alert once and for all? thanksalso, it seems that when I press number keys during calls to respond to prompts (‘press 1 for yes’) etc, it isn’t heard by the other party/automated phone tree system. I can hear the numbers as I enter them, and i can see them appearing on the banner on the screen, but its as if the other end never hears it. its an impossible circumstance given how often one must do this sort of thing. ideas? do i just have a poor connection?
using reward points to purchase a new device
I have been a customer for 7 years my plan is a business account with five lines. Over the course of 7 years I have accumulated a significant amount of reward points. I have never used my points, but now I am interested in using them to purchase a new device through the T-Mobile store. My question is how do I go about accessing my points and then using them on a device which I choose to purchase. Everything that I've looked through and researched on the T-Mobile app and on their website only says something about Tuesday and nothing about reward points
ERROR = YOUR SIM IS NOT SUPPORTED. iphone 12 pro max transfer to 14 plus
Have an unlocked iphone 12 pro max. Bought a 14 plus and successfully transferred all data from the 12 to the 14 EXCEPT the e-sim. When I attempt to do this, I receive an error that states “Your SIM is NOT Supported - The SIM in your old iphone does not support eSIM transfer. Contact T-Mobile for assistance… Called business tech support and was told to put my # in and I’d get a call back in 15 minutes. An hour goes by - nothing. I call tech again and the system recognizes that I have a call back cancels it and says will connect you with the next rep in a moment. That was 1.75 HOURS AGO!!!!!!!!!!!! Still on hold…While I hold I go thru the DIY help and the instructions are incorrect. Did this 3x. Now I’m trying the community help. Anyone know what I need to do? I’m about to cancel ALL LINES on my business account over this.
T-Mobile Auction buyer
Dear Sir/Madam,This is USIQ LLC located in Nashville Tennessee we are doing wholesale electronic wholesale and export our question how could we become a buyer from the T-Mobile auction? Please confirm receipt of this e-mail and advise if further information is required.Regards,Izzat CholoCEOMob: +1-615-877-0050E-mail: firstname.lastname@example.org USIQ LLC2913 Iona Dr. SmyrnaTN 37167
Proposal Not Honored, Salesperson MIA
Hello- I received an aggressive proposal from a T-Mobile sales rep to switch my business lines from Verizon. I was given a proposal in writing via email to pay off all of my equipment with Verizon (6 total devices), and also told that if I signed before the end of the month that I would receive my first two months free. I received a portion of the device buyout as a visa gift card, but was told that my 6th device buyout would be paid off as a credit on my bill. My sales rep eventually said that his manager approved the credits and that it would apply within a couple of weeks. It has now been 3 months since he said this, and 6 months since I began service. Now I cannot reach said rep by phone or email. Lots of emails and voicemails that do not get answered. I am missing more than $800 worth of promised, in writing credits. How do I get this resolved? More importantly, how can I hold this rep responsible to honor what was offered. It has become more of a principle thing to me personally
Tmobile is a joke and waste of time
I've been a T-Mobile business client for 8 years, I until I can have an unlimited number of lines because I have great credit, I'm on auto pay I have four active lines and NEVER had an upgrade. I pay nearly $300 a month of which $65 a month is on my EIP for devices. I just wasted 3 hours in a T-Mobile store looking to upgrade one of my lines. I'm told that I have good account standing, longevity with the company always pay my bill on time yet in order to get an upgrade I have to pay $600 plus dollars to walk out The door with a phone that cost $1,100. That is not an upgrade, I have a trade-in which they would give me $400 credit for which knocks the price of the device down to $700. So on a $700 phone they expect me to pay $600 And that is an upgrade?!?!? That's the best deal you can get with Tmobile when you've been with them for 8 years and never had an upgrade. T-Mobiles service has really gone downhill to say the least. I chose to leave with no phone upgrade and and now going
T-Mobile + buying a phone x Buyer Remorse = Ripoff!
Bought a phone was told I need to come back and pick up my iPhone 14 pro (128 GB). The phone was for my son when I picked it up I never opened it the employee opened it when she was programmed it and when I gave him the phone he said this is the right phone what they did was switch out the 14 pro with a regular iPhone 14 but made it 256 GB so the price will remain the same when I took the phone back and let them know what happened I was told my son made the decision and I'm the one who bought that phone my son's 16 and he has no authority of Rights and that never happened but it was told I have to play $70 restocking fee for a phone I never ordered or even wanted and when I expressed that in more colorful words because the joke and a ripoff I called customer care I went to a different store less than 3 miles away that that store gets more complaints and it's not the first time that has happened it won't be the last and I informed T-Mobile customer care no one thing about anything I hav
FX2000 with Static IP Address
I had a data hotspot and static IP for many years with Sprint. I’ve been trying since June to get there on T-Mobile. Has anyone succeeded in implementing a TM business line, an FX2000. a static IP and port forwarding? Latest problem was the TM “business filter”. Still having FX2000 connection problems and I’m not to the port forwarding stuff yet.Any experience out there?
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