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326 Discussions

magenta8194132First activity

im so sick of this im ready to leave and sue

327 phone calls over 2 days from 0600 texas time till 1800 texas time not 1 us rep.Im so sick of being hung up on, questions not answered, transfered to this person and that person, ask for a supervisor oh no we cant et u one.This is ridiculous. I will not deal with over seas call centers with personal or business info.Ive had enough. They add $1140.00 to my bill after using my insurance to replace my phone. Sent old phone back in return packaging. Was taken by ups when they picked up a bunch of packages that went out. There insurance company says they didnt get it and im on the hook for it.Well im not paying for something i dont have. Im done dealing with these call centers and non english que card readers.Im a us citizen and want to only deal with people in my own country.They say they care about your experience. The they do. Tmobile is a joke im just done. Lawsuit being filed against them for this money added to my account as well as the aggrivation of these stupid call centers.

5 months ago

elk60First activity

asked in Plans, Features, and Billing

Data rates

If I have unlimited data across five lines, are there limitations for each line. For example if a line goes past 5G does it slow down?

5 months ago

DirtBotanicalsRookie

asked in Plans, Features, and Billing

Inconsistent Billing

Hi, I signed up for T-Mobile back in October of 2023. Each billing cycle I have been frustrated when the bill comes in at a higher price than I was told. Every month I have to call customer service and spend about 1.5hrs on the phone to resolve the issue. Each time it has happened the Customer Service rep has promised the amount the are giving me on the phone will be the same every month, and to no surprise at this point, the bill comes in and it is higher than what they said. Last billing cycle I even lowered my Plan a tier and the rep “promised my bill” would be $81.12 moving forward. Then I get the bill for the newest cycle and its $101.12. I called in again today and I asked the rep I was speaking with if I could speak to a Manager. She told me no managers were available, but she could try to find a supervisor. At this point I tried to explain that I have basically had the conversation she was trying to have with me three times already and this would be the fourth, so no offense t

5 months ago

greenjeans234First activity

asked in Devices and orders

Sonim XP3Plus issues: Apps: how to stop direct connect asking me to activate

I have a Sonim XP3Plus and it is incessantly asking me if I want to activate T-Mobile Direct Connect. Though I repeatedly select ‘no’ the alert doesn't go away, and pops up on my flip phone outer screen. How do I stop this annoyance? there is an app on the phone called TCD which i think is the culprit, can it be deleted. I’ve also tried force it to quit but no avail. Can someone please tell me how to silence this alert once and for all? thanksalso, it seems that when I press number keys during calls to respond to prompts (‘press 1 for yes’) etc, it isn’t heard by the other party/automated phone tree system. I can hear the numbers as I enter them, and i can see them appearing on the banner on the screen, but its as if the other end never hears it. its an impossible circumstance given how often one must do this sort of thing. ideas? do i just have a poor connection?

5 months ago

baluNovice

asked in Plans, Features, and Billing

Over billing for more than a year

Dear T-Mobile Customer Support,I trust this message finds you well. My name is Balakrishna Veeravalli, and I am reaching out to bring to your attention a billing discrepancy that has persisted in my account over the past year.Upon thorough examination of my billing statements, I have identified inconsistencies in the charges spanning the last twelve months. Cross-referencing my meticulous records with the statements received from T-Mobile reveals potential errors or discrepancies in billing, leading to an inaccurate representation of my account balance.To provide specific details, the discrepancies involve device charges and monthly line charges. Despite being informed of eligibility for additional perks such as free Netflix and other services, my initial understanding was that the monthly bill would be approximately $20 per line, with no charges for equipment (mobile devices). Despite numerous calls to the customer service team to address this concern, discrepancies persist and assura

6 months ago

GodzdrummerFirst activity

asked in Plans, Features, and Billing

Hotspot

Was wondering on the hotspot is it 50gb per device or are we all sharing the 50 gbs

6 months ago

Seriously FrustratedFirst activity

asked in Plans, Features, and Billing

T-mobile Business Internet - Why do you even offer this if you can't remotely access any IOT device behind the gateway?

Basics of any ISP is to allow remote access through the gateways so customers can manage any of the IOT devices attached to their network. This is a fundamental failure on T-mobile’s design and network design for both business and residential internet services.Once a replacement device shows up, no power cords, no ethernet cords, the device shows up dirty with food, fingerprints, and other unsanitary residue on it that makes me question if the last person used it as toilet paper before putting it in the box.The SIM card has to be switched from the old device, no problem. Yet there is no straightforward way outside of sitting on hold for hours to get someone in the technical services group that later hangs up on you hours into your call to get the IMEI number updated in connect.inseego.com. If you are looking for 5G internet service that is decently fast and you will never need to access any of your devices from a remote location, decent service.If you need to access your devices from r

6 months ago

MicheleBelleFirst activity

asked in Plans, Features, and Billing

Problem with your new terms of service

I have heard and you have confirmed in response to other users that T-Mobile’s Terms Of Service Agreement will be imposing a fine of thousands of dollars per incident, if the user texts or shares content YOU don’t agree with. That is not acceptable. But you said it was not against a normal user just businesses and mass texts. Although that is not clear in your TOS and still means we are also under the same rule IF you decide to implement it. Seeing everything going on with the news media, social media falsely pushing lies and even socially engineered attacks and compliance, I am sorry I don’t trust that T Mobile will do the right thing. Don’t get me started on the lies surrounding covid, and other politicized events. My question is this are you going to modify the wording so the average person feels safe or is half of your users going to drop you once they realize the power you have taken for yourselves? Another question I am not sure if this is speculation or not, but they said y

6 months ago

Mel mondilloFirst activity

posted in Account hub

tmobile sucls

This company has to be one of the worst on the planet I’d rather use cricket than this unreliable pile of garbage. I was told my line was cancelled they even had the nerve to put a heart on the message telling me I wouldn’t be billed anymore and that the line was gone just for me to be charged again and the line STILL there and when I contacted the incompetent workers about it they said I still have to be charged because there’s usage. OF COURSE THERES USAGE. I left the phone wherever and forgot it there’s background apps using data you’re a phone company how are you this useless?? I’m not paying and if it becomes an issue you will hear from my lawyer

6 months ago

TanapornNovice

asked in Plans, Features, and Billing

Using cellphone data when connected to Wi-Fi

WHY IS DATA BEING USED FROM MY CELLPHONE PLAN WHEN I’M CONNECTED TO HOME WIFI?I USE A GIG OF DATA THIS MORNING WHEN I WAS ASLEEP NOT EVEN USING MY CELLPHONE AND CONNECTED TO WIFI.SERVICE NAME CHANGED TO INTERNET ACCESS, ON PREVIOUS BILL IT WAS CALLED CELLPHONE DATA.I DO NOT HAVE TMOBILE INTERNET AT HOME, I USE SPECTRUM

6 months ago

IritaFirst activity

published in Plans, Features, and Billing

T-Mobile

I want to remove some device on my T-Mobile account

2123

6 months ago

SrossetFirst activity

posted in Plans, Features, and Billing

bad service

I bought a phone for our 7 year old for Christmas, T-Mobile took it upon themselves to add more data without asking at $15.00 extra a month, I caught it last month on our bill and asked them to refund me because I did not authorize it and she credited my account. Now, it’s on the bill for this month and they refuse to credit the account, I told them it was cancelled and refunded last month, they still refused, I asked for the supervisor and he was the same way, he explained how if you don’t get extra it’s going to run slow, he’s 7 and is basically on WiFi but it still remains the fact that you can not just put an extra service on someone’s account because you think you can, I have been with T-Mobile for 19 years, who treats there costumers like that. So, some of our phones will be paid off and as they get down, we will start dropping phone I will go with a prepaid phone. It might sound crazy over $15.00 but it’s the principle of it.

6 months ago

anevarezFirst activity

asked in Plans, Features, and Billing

Netflix

How do I get free Netflix?

6 months ago

PrimeFirst activity

asked in Plans, Features, and Billing

Billed for phone I have returned and reconnection fees

I actually thought this issue couldn't possibly be something that is common with T-Mobile. I have been charged for phones that I have returned. I tried to return the phones at a T-Mobile store. I was told the store does not accept the returned phones. I was instructed to bring the phones to UPS with the return label and box that T-Mobile provided. I then did so that same day. I was then billed for both phones $2,400.00. I called and provided the tracking number and UPS confirmed phones was delivered to dock in Texas, and was sent within the 14day time period. The T-Mobile representative stated that they received the phones and that have just not been processed. We decided to turn off auto payment so, I wouldn't pay for phones while in process. The T-Mobile representative instructed me to continue with my regular payments and the $10 dollar auto-pay will be credited to me at a latter date and my account will not be turned off. I said great in-reply when asked if they can count on me ref

6 months ago

AcollinsNovice

posted in Devices and orders

replacement phone SIM question

Im getting a replacement phone in the mail today through my device insurance, just curious about whether or not I am getting a new SIM card, or if I should be taking the old one out of my broken device and put it in the new phone ?

6 months ago

Luis HurtadoFirst activity

asked in Plans, Features, and Billing

T mobile Offer not honored

In December, I was made an offer to switch mobile operators. They offered to refund me the amount I paid for my phones with that operator. After that, they sent me the SIM cards and the phones, but it wasn't until January when they activated them. Additionally, I took an iPad without confirming that I would keep it.As of today, they have NOT refunded me the money. The agent handling my case says that there was an "error" when activating the lines and they cannot refund me. In addition to that, |TMobile charged me from December to January WITHOUT ACTIVATING the lines, and they have also NOT provided instructions for returning the iPad. And keep charging it into my bill.Nobody is taking responsibility for my case. My advisor is not responding to my calls, and call me on each 15 days, and the person who activated the lines late is washing their hands of it, as well.My switch to T-Mobile has been a nightmare, and it seems like they don't want to honor an offer they made to me on December.

6 months ago

nor-calFirst activity

asked in Devices and orders

Scammers

Can the scammers go to T-Mobil store and order a new SIM card for my phone to install to their phone and take over my phone?

6 months ago

thewellbusFirst activity

asked in Plans, Features, and Billing

Changing autopay payment method

Hello, About 2-3 months ago I changed the autopay payment method in my T-mobile account from one method to another, from a checking account to a credit card. The system shows that my new method is the DEFAULT method of payment. However, the autopay is pulling out of the checking account that was originally used. It just happened again today. The credit card method is the DEFAULT method of payment, yet T-Mobile is only withdrawing from the old account. My old account is a closed down business for which I need to keep it open for another couple months, but it’s not right for the debits to come from that business anymore. This is a very big problem! While I wait for an answer, I am going to DELETE the old method of payment. We’ll see how that goes.

6 months ago

guzuFirst activity

posted in Plans, Features, and Billing

Be Sure To Screenshot Your Chat Conversations With T-Mobile

I’ve been dealing with a billing issue since 10/20/23. And each and every month the same issue remains despite promises to fix it forcing me to waste time and energy each month to resolve it via chat and phone call. They waste my time, attempt to gaslight me, apologize, provide a billing credit, and promise the issue will be permanently fixed or promise to submit a request to resolve the issue and call me back. Fortunately, I’ve learned to keep my own records of customer service chats as T-Mobile promptly deleted all of my chat history related to this matter. This allows me to provide them with proof to squash their gaslighting. Even with the records, the problem remains unresolved and the $20 credit each month can’t make up for the average 45 minutes with customer no-service.

6 months ago

WayneLeighAnnFirst activity

asked in Plans, Features, and Billing

debit card

When I signed up for T-Mobile internet I was told that I would receive a debit card for signing up for auto payments. I have not received any debit card. Could you tell me why. Thank you.

6 months ago

Cookie522First activity

asked in Plans, Features, and Billing

free phone scam?

Have been a t-mobile customer for years. Phones stopped working. We were not told, that they were working on towers. Told us we could get new phones for free, with trade in. She slipped paper work in bag. Phones price $1600. Next day we insisted they take phones back and return ours. They refused, and said there would be 150. restocking charge. They said if we come in each mo., would credit. Store was 50 mile trip. On 1 store visit, was basically called a liar. Was told I signed printed paperwork. Not true. Called t-mobile. Was told they would credit some, but balance would be 650. Agreed to pay the 650. On next bill, was billed 1000. I far as I'm concerned, that voids deal. I am done. This has been going on for 10 mos. Everyone should get together and do class action law suit.

6 months ago

SavageAFFirst activity

asked in Plans, Features, and Billing

First Responder upload issue?

I remember last year getting a surprise on my bill when my discount had ended and I needed to reverify my self. This year I set a reminder to do it again, but my documents were rejected (even though they meet the criteria AND are the same as last year with an updated pay stub). What is the issue? Did I try and provide my documents too early and they were auto rejected? Do I have some magic 3 day window to complete this task so that my account can be upcharged for one month of service when I miss this magical window? Does anyone know? Thanks for any help.

7 months ago

KHOLTFirst activity

asked in Plans, Features, and Billing

What was promised

I recently switched from Verizon to T mobile. It has been a horrible experience!I was promised switch the three lines and phones from Verizon and get three new phones from T mobile.I was told I would get $1000 per phone turned in and get three new iPhone 15s, and would receive 200 per line to switch.After about 9 phone calls of over a hour a piece, and some being three hours long, I have not gotten the trade in right for my old phones, and not got my $200 credit per line. This is so ridiculous!!!!!!!!!!!!!!!There has to be someone at T mobile that can fix problems like this instead of every agent I talk to says it just doesn't work that way, (Tosha).If the promotion code is messed up then there has to be someone that can over ride the stupid program or policy. I want the three phones trade in money applied to my account, because you have received the phones, and I want my three $200 line credits put towards my account as well.It is to easy!!! Do what was promised!!!Go back and listen t

7 months ago

ShicoFirst activity

asked in Plans, Features, and Billing

Max Amount of E-Sims Per Phone

Hi I was wondering how many E-Sims I would be allowed to have per phone. Would like to be able to be texted at multiple numbers and have them all be directed to my one phone. Says online, it’s free for an E-sim and then $10/mo per line. Would I be able to just get 5 E-sims and have a line on each and have them all connected to my one phone? Thanks!

7 months ago

Seattle LionFirst activity

posted in Plans, Features, and Billing

Amazing speed

I subscribed to 5g home internet for the new house we are moving into. I tested the gateway at my old house. I got the expected, not wonderful 50Mbs bandwidth. I subscribed to have a backup connection at my new house (5g stays up during local power failures). When we got the key to the new house, I set up the gateway. I got 345 Mbs! That’s way faster than my Xfinity connection. I bought a D-Link multi-homing router. It allows up to 3 WAN connections. I’m able to keep both connections active. T’he router has a built-in load balancer that will spread our use between the two connections. In the event one goes down, the router does an instant failover and works with the surviving service. We have a generator and UPS’s on all equipment. We will be able to stay connected even when power and one of the services fail. I don’t understand why T-Mobile doesn’t let me turn off the radios on the gateway. I’m only using the eithernet connection to get into our network.

7 months ago

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