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thewellbusFirst activity

asked in Plans, Features, and Billing

Changing autopay payment method

Hello, About 2-3 months ago I changed the autopay payment method in my T-mobile account from one method to another, from a checking account to a credit card. The system shows that my new method is the DEFAULT method of payment. However, the autopay is pulling out of the checking account that was originally used. It just happened again today. The credit card method is the DEFAULT method of payment, yet T-Mobile is only withdrawing from the old account. My old account is a closed down business for which I need to keep it open for another couple months, but it’s not right for the debits to come from that business anymore. This is a very big problem! While I wait for an answer, I am going to DELETE the old method of payment. We’ll see how that goes.

8 months ago

guzuFirst activity

posted in Plans, Features, and Billing

Be Sure To Screenshot Your Chat Conversations With T-Mobile

I’ve been dealing with a billing issue since 10/20/23. And each and every month the same issue remains despite promises to fix it forcing me to waste time and energy each month to resolve it via chat and phone call. They waste my time, attempt to gaslight me, apologize, provide a billing credit, and promise the issue will be permanently fixed or promise to submit a request to resolve the issue and call me back. Fortunately, I’ve learned to keep my own records of customer service chats as T-Mobile promptly deleted all of my chat history related to this matter. This allows me to provide them with proof to squash their gaslighting. Even with the records, the problem remains unresolved and the $20 credit each month can’t make up for the average 45 minutes with customer no-service.

8 months ago

WayneLeighAnnFirst activity

asked in Plans, Features, and Billing

debit card

When I signed up for T-Mobile internet I was told that I would receive a debit card for signing up for auto payments. I have not received any debit card. Could you tell me why. Thank you.

8 months ago

Cookie522First activity

asked in Plans, Features, and Billing

free phone scam?

Have been a t-mobile customer for years. Phones stopped working. We were not told, that they were working on towers. Told us we could get new phones for free, with trade in. She slipped paper work in bag. Phones price $1600. Next day we insisted they take phones back and return ours. They refused, and said there would be 150. restocking charge. They said if we come in each mo., would credit. Store was 50 mile trip. On 1 store visit, was basically called a liar. Was told I signed printed paperwork. Not true. Called t-mobile. Was told they would credit some, but balance would be 650. Agreed to pay the 650. On next bill, was billed 1000. I far as I'm concerned, that voids deal. I am done. This has been going on for 10 mos. Everyone should get together and do class action law suit.

8 months ago

SavageAFFirst activity

asked in Plans, Features, and Billing

First Responder upload issue?

I remember last year getting a surprise on my bill when my discount had ended and I needed to reverify my self. This year I set a reminder to do it again, but my documents were rejected (even though they meet the criteria AND are the same as last year with an updated pay stub). What is the issue? Did I try and provide my documents too early and they were auto rejected? Do I have some magic 3 day window to complete this task so that my account can be upcharged for one month of service when I miss this magical window? Does anyone know? Thanks for any help.

8 months ago

KHOLTFirst activity

asked in Plans, Features, and Billing

What was promised

I recently switched from Verizon to T mobile. It has been a horrible experience!I was promised switch the three lines and phones from Verizon and get three new phones from T mobile.I was told I would get $1000 per phone turned in and get three new iPhone 15s, and would receive 200 per line to switch.After about 9 phone calls of over a hour a piece, and some being three hours long, I have not gotten the trade in right for my old phones, and not got my $200 credit per line. This is so ridiculous!!!!!!!!!!!!!!!There has to be someone at T mobile that can fix problems like this instead of every agent I talk to says it just doesn't work that way, (Tosha).If the promotion code is messed up then there has to be someone that can over ride the stupid program or policy. I want the three phones trade in money applied to my account, because you have received the phones, and I want my three $200 line credits put towards my account as well.It is to easy!!! Do what was promised!!!Go back and listen t

8 months ago

ShicoFirst activity

asked in Plans, Features, and Billing

Max Amount of E-Sims Per Phone

Hi I was wondering how many E-Sims I would be allowed to have per phone. Would like to be able to be texted at multiple numbers and have them all be directed to my one phone. Says online, it’s free for an E-sim and then $10/mo per line. Would I be able to just get 5 E-sims and have a line on each and have them all connected to my one phone? Thanks!

8 months ago

Seattle LionFirst activity

posted in Plans, Features, and Billing

Amazing speed

I subscribed to 5g home internet for the new house we are moving into. I tested the gateway at my old house. I got the expected, not wonderful 50Mbs bandwidth. I subscribed to have a backup connection at my new house (5g stays up during local power failures). When we got the key to the new house, I set up the gateway. I got 345 Mbs! That’s way faster than my Xfinity connection. I bought a D-Link multi-homing router. It allows up to 3 WAN connections. I’m able to keep both connections active. T’he router has a built-in load balancer that will spread our use between the two connections. In the event one goes down, the router does an instant failover and works with the surviving service. We have a generator and UPS’s on all equipment. We will be able to stay connected even when power and one of the services fail. I don’t understand why T-Mobile doesn’t let me turn off the radios on the gateway. I’m only using the eithernet connection to get into our network.

8 months ago

GustavopaFirst activity

asked in Devices and orders

used phones

Hello, Two questions if I were to apply here for my companyhttps://www.t-mobile.com/content/t-mobile/corporate/our-story/working-together/suppliers/supplier-registration-process.htmldoes it matter that it says suppliers ? Because we would be buying from the auction.i am looking for the way to buy used phones from auctions

8 months ago

X8bZ3Novice

asked in Devices and orders

T-Mobile Forward Auction

Hello, I recently found myself in a situation where I needed to explore potential auction sites for T-Mobile devices (mainly phones).To keep it short, I stumbled upon an opportunity with some unusual circumstances, which led me to look into a platform made for auctioning T-Mobile products.I’m on the lookout for any information or recommendations regarding an auction site specializing in T-Mobile devices. Does anyone happen to know of a platform that fits the bill?

8 months ago

ConsumerNotSoFriendly717First activity

asked in Plans, Features, and Billing

Magenta Max v Go5G Plus

When you read the comparison of the Magenta Max and Go5G Plus plans, they appear to be the same except for the JUMP! vs New in Two. I did see a disclaimer that the autopay would discount will be changing. Anyone want to shed some light on that? Also, when I logged into my account, it said I have to call to get the price for Go5G. Why? I don’t want to talk to customer service or be oversold on some nonsense I don’t want or need. Give me the price, let me do the research and make a self-informed decision.

8 months ago

gizzmoneoFirst activity

asked in Plans, Features, and Billing

Text messaging number

I’m checking on my bill and when checking the list of text messages that I have, most of them are showing a 5 digit number for who it came from or who it was sent to. How do I know which number texted me or I messaged based on the 5 number digit? Thank you.

8 months ago

AbdullahbkFirst activity

asked in Devices and orders

need help regarding iphone 14 pro max

I have some question can I ask you? My brother has gone to America for business work He wants to bring me an iPhone 14 pro max... If we buy a mobile phone from your shop or a store. Will it work in Pakistan? There will be no issue etc like phone lock or phone freezes If we buy your T mobile phone SIM, it will work in Pakistan I asked my brother, he was telling that if we are purchasing mobile from you, it will stop working in Pakistan like any pin code issue or a phone locked I have searched a lot but I don't understand anythinganyone please help me

8 months ago

EricPostFirst activity

asked in Devices and orders

UPS Did Not Deliver Gateway

I ordered Tmobile internet and got the order and tracking number. I have been home all this week and everyday I got a notice saying a delivery was attempted. Three attempts were supposedly made and not it is saying returned to shipper. This was false, I was home. I asked my landlord to check the security camera at the times the UPS tracking said a delivery was attempted, no UPS person or van was on camera.So what now. The website says to contact Tmobile if a third delivery attempt fails, which it did. But the support phone number tells me there will be a three hour wait. I assume the device will be returned to Tmobile by UPS, but UPS cannot tell me anything because that is a “shipper’s problem” not the receiver. I have 15 days to try the Tmobile Internet and at this point, so how do I get a new one? If anyone has any ideas, I saw on other threads to use Facebook or Twitter but those accounts haven’t had any posts in a year or two, so I doubt they are active. Any suggestions will be hel

8 months ago

NachairFirst activity

asked in Plans, Features, and Billing

Liers!!!

I've been a customer for several years and a business customer for about 2 years now. I switched over to a business account, like I said 2 years ago, in about 3 months. I was told a price of $25 a month as a rate. T-mobile had a special going on at that time. It was actually $25 a month a line for 4 lines, but I guess the representative was new and quoted me the wrong price. I even asked if that would be the price for me and he said yes because I was ex-military, so cool, I switched over. Ever since then, it's been nothing but a NIGHTMARE!!! I've had to call in almost every month because I've been over charged. Everyone acknowledged that I was promised a rate of $25 a month and it would be honored. I even had a supervisor call and leave me a voicemail saying that my rate would be $25 a month on 7/17/2022, and as you know, they record all their calls!!! I've kept the voicemail and I've recorded it as well, as proof. I've even played it back to other supervisor's and I've had other super

9 months ago

Unhappy_AZFirst activity

posted in Plans, Features, and Billing

Beware of unpaid equipment balances

So, My son took his phone and number from my T-Mobile account and opened his own T-mobile Account at a retail T-Mobile store. I was not present. The Clerk told him that the phone was paid in-full and applied a full trade-in credit to a new phone. Unfortunately, I still owed $181 on that phone. This left me paying for a T-mobile phone that they now have, and they gave credit for that phone to someone else. I’m still paying for the phone monthly, T-mobile has the phone, son received the credit and T-mobile will make no concessions. This should not be allowed to happen. I think T-mobile is in the wrong here and should have known about the balance on the phone. Imagine trading in a car and the dealership not paying off the bank that held the lien? That’s basically what they did here.

9 months ago

MarvionyFirst activity

posted in Plans, Features, and Billing

lied about $ billed

So. Been T-Mobile customer for more than 10 years, always paying bill ahead of time and to make easier/ convinced by t mobile that it will save me on my bill monthly. So we did. Then t mobile changed the rule on 12/4, snd decided instead of charging the 3% CC service charge them, to start removing the discount. ok. No I have chatted with at least four if not five staff members and at the end of all discussions they assure me that not to worry, “ rest assure that your bill will continue to be same”I have screen shot of all the conversations. Finally, I received my bill again, snd they hiked it up $ 15, because they want a bank account, or debt card. been over this same conversation more than 4-5 times, and the same. They lied to me all of them, and basically reassuring with lies. sadly, I finally asked to chat with a supervisor, and that led no where, they will not review previous discussion, and keep answering their own questions. customer service is becoming more of emoji's and lying

9 months ago

Mr Raider18First activity

posted in Account hub

Carrier that owns a phone number

Can T-Mobile find out which carrier owns or bills for a particular phone number? I ran a search on my parents that both have passed away and found phone numbers that they never had or used but is showing on a report background report. I’m not sure how or why these numbers are showing as them ever having them or why they are showing as once owned/used by my parents so I’m checking if T-Mobile can find out, if possible, fraud involved. I doubt very much they are even t-mobile has control of these numbers, but can they find out who the carrier is so I may contact proper carrier?

9 months ago

Mr Raider18First activity

asked in Account hub

Carrier that owns a phone number

9 months ago

RuchiTanFirst activity

asked in Plans, Features, and Billing

Billing Issue and Unresolved Phone Line - Action Needed

Subject: Urgent: Dear T-Mobile Customer Service,I am writing to address a critical issue regarding my T-Mobile account # 973898063 that has persisted for several months. I am extremely frustrated with the ongoing problems and lack of resolution, and I am seeking your urgent attention to rectify the situation.On July 25, 2023, I successfully transferred all five lines from my T-Mobile account to Verizon. Subsequently, I paid the final telephone bill for the month of July, amounting to $272.78, on August 2, 2023. I contacted T-Mobile customer service on July 27 at 4:25 PM, notifying them of the line transfers and bill payment. During this call, I was assured that all lines had been canceled, and I should not expect any future bills.Despite these assurances, I received a bill in August showing an active account. I promptly informed customer service, and I was told that the account was active because one phone line was not cancelled. I requested for the line to be cancelled and an itemized

9 months ago

DMossRookie

posted in Plans, Features, and Billing

Galaxy watch 5

Back in September 2022 I went to T-Mobile to order the Galaxy Watch and I am 99% sure that during the time the watch was on sale or maybe it was a promotion going on for it. I walked in the store and told the sales rep that I wanted the Galaxy watch and when asked which one, I stated the one that was on sale. They immediately knew which watch I was referring to. I just found out that I did not get the watch for the promotion/sales price but I am paying full price for it. When I spoke to someone about it, they had no idea what promotion I was talking about because they can’t see any of the past promotions and so I am stuck paying the full price for the watch. Do anyone know which promotion was going on at that time? Maybe with a little bit more information, I can get a discount on the remaining balance.

9 months ago

LKUserFirst activity

asked in Plans, Features, and Billing

Dial Pad with T Mobile

We have Dial Pad through T Mobile and this has become an issue we can’t resolve. We have issues with Dial Pad not working correctly but T Mobile’s help line is not helpful at all wasting several hours of our time and never resolving the issue. Our business rep has also been non helpful. Dial Pad refuses to help us because they say T Mobile customers have to go through T Mobile. We want to separate Dial Pad from T Mobile so we can actually get help from English speaking people who are easier to understand and know the product. I have asked my rep and Verizon and no one has an answer. It was come to the point we are most likely going to cancel all our service and move to something else entirely. We are happy with the price, the mobile and internet, but not being able to receive calls to our business is costing us money. This is my last ditch effort to get this sorted before we cancel everything and go with someone else.

9 months ago

ddowning0001First activity

asked in Devices and orders

Phone Usage Logs

How far back can I access the text message logs on my line? I know that T-Mobile does not store the content of the messages, but how far back can I access the logs that contain dates and numbers of incoming/outgoing messages?

9 months ago

philmstarRookie

asked in Devices and orders

Phone Details held by T-Mobile?

Wife and I have (2020) Moto G’s on Magenta 55+. Bought wife the latest (2023) Moto G for Christmas, swapped SIM and it is working fine. Problem is my T-Mobile Account details have NOT changed IMEI on her phone details and I cannot find how to update them in my Account on the Site?

9 months ago

kussmanntyFirst activity

asked in Plans, Features, and Billing

They lied to me. They stole from me. They need to be held responsible.

TMobile lied and said I would get a free razr plus phone if I added a line. I confirmed with 2 representatives. Both representatives said I would only need to pay the 35 dollar activation fee and 20 dollars a month. Instead my card was charged 263 dollars without my permission and 24 dollars extra a month for the phone. I spoke to multiple representatives and nobody could help me. The last representative flat out said that they scammed me and that I would have to just deal with it. TMobile is a huge scam

9 months ago

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