T-Mobile For Business
Discuss all things T-Mobile for Business
I recently “upgraded” from my OnePlus (veteran) plan to the Go5GPlus plan and my service is still terrible. I additionally lost previous capabilities I had with my original plan. Not only has my bill gone up but service has not improved. How to I revert my plan back? The 5G network is no faster than the throttled 4G I had previously. While on the phone with customer service to upgrade my plan I also wanted to upgrade my phone. The phone was processed 12 July 2023. I have not received the phone or any delivery updates. It was not made clear the amount the phone bill would increase or the capabilities that would be lost (e.i. $4.99 FAMILY Netflix). Lastly, I am being prompted to return my trade-in. I have not received the phone, yet the 30 day timer is counting down. I am disappointed and would like to be contacted immediately on options for terminating the plan or remediating the situation.
Last December I did the jump program for two of my phones. The representative recommended that I switch over to a business plan. She explained the benefits to me. I went ahead and switched my lines from personal to business. Yesterday; I got noticed on my credit report that I am in collections. I called the credit agency and they said it was from T-Mobile. I called T-Mobile they said the phones never got switched over so now I am collections. The phone was supposed to be switched over and they never were. The customer service I called didn't care and said there is nothing I can do or anybody I can speak with. I have been with T-Mobile over 15 years. If I don't get this resolved soon I will go to FTC and file a formal complaint.
Hello, About 2-3 months ago I changed the autopay payment method in my T-mobile account from one method to another, from a checking account to a credit card. The system shows that my new method is the DEFAULT method of payment. However, the autopay is pulling out of the checking account that was originally used. It just happened again today. The credit card method is the DEFAULT method of payment, yet T-Mobile is only withdrawing from the old account. My old account is a closed down business for which I need to keep it open for another couple months, but it’s not right for the debits to come from that business anymore. This is a very big problem! While I wait for an answer, I am going to DELETE the old method of payment. We’ll see how that goes.
At some point last night my Tmobile hotspot purchased online (December 2022) lit on fire at the charging port. Have been using the same charger and cable for now 8 months without issue.Tmobile support is completely useless and refuses to do anything to help: “can only do a return under 14 days for buyers remorse”. Their other option was to go to a Tmobile store. I am not driving hours to a store to *maybe* be helped or not. I purchased this hotspot because we are remote and need backup internet, there are no nearby Tmobile stores and we cant travel often. I live in Maine and we have a legally mandated statewide four year warranty on anything purchased. My next steps are filing a complaint with the states consumer protection division, not sure what else to do at this point.
What is with T-Mobile’s app and website. I’ve been trying to upgrade my phone, and it never lets me go past the credit card payment window. I’ve tried three valid credit cards and debit cards, still won’t process any! Keep getting a screen that tells me to call customer service. So frustrating!
I just last month set up to be able to get my Invoices through the Tmobile website and i get an email telling me my bill is due so i go to Print an invoice and the Bill page wont load anything but hey pay this amount.I can’t pay it if i dont have an Invoice. Buisness Phones.
My husband and I got new phones on a trade in deal. We traded in both phones. The $800 credit for turning in his phone still isn’t showing on the bill. It’s been two payment cycles. Note: We’ve visited the local store where we turned in the phone 3 times to get this corrected, without success.
How far back can I go to get usage details. I was with Sprint and I was able to go back as far as I wanted to see usage details. Once it switched over to TMobile. I previous history of the previous usage is gone. Does anyone know how I can go beyond current and previous cycles to see the usage details?
I’ve switched carriers to T-Mobile since April 2023 and as of now I have not received my rebate card that was “authorized”. Every time I contact them everything is “perfect” on their side and I’ll be receiving a link for my rebate since the “previous one” that was never sent expired.What a business here!!!!
In September of 2021 I paid off (2) iPhone 12s and traded them in for (2) iPhone 13s on the 55+ Magenta Max plans. They put me on the 30 month equipment payoff plan. Should I have been put on the 24 month equipment payoff plan? Now coming up to the iPhone 15 in September 2023, I want to upgrade to the 15. Do I have to pay off the remaining 6 months before I trade them in? Who gets 24 month pay off and who gets 30 months? My FICA score is over 800.
I ordered a 5G internet service from T-Mobile on May 8th 2023And returned the device to Irving store by Jun 8th 2023 Told the guide that I’m moveing out of the US , need to cancel the service. I received a new bill $62.05 on June 26I think it’s still on processing for the return and I can get a refund after that. So I paid it.But I receive another bill yesterday… Please see attached receipt of return device , confirm the cancellation of the service and refund my overpayment. Appreciate for your assistance.
Hello! I was wondering, what website do I put while filling out the T-Mobile Reseller Program? Do I have to build a website and design it like how I would if I got approved for the program? I'm confused as to if I need to own a Mobile Service company before I even get approved? Can someone please help?
I have several billing issues associated with my account. I have reached out to nearest t-mobile store and this has been going for 3 months. If I call the customer service on phone, they see contact store. If I go to store, they will get back to me. This T-Mobile store is located in Malvern, PA( Address if 650 Carnegie Blvd Suite 155, Malvern, PA). Is this normal to expect terrible customer service or I am the only one?
So T-Mobile gave a free year of Paramount Plus and, just 4 months into that 12 months of free Paramount Plus they're starting to charge us for the Paramount Plus so we canceled it. And now they're forcing us to use something other than a credit card to pay our bill to save $5. We're going elsewhere we've been with T-Mobile for at least 12 to 15 years if not longer and they've just become too much like Comcast horrible customer service if you can reach anyone that is and these bait and switch things like the free 12 months of Paramount and they start charging you at 5 months.
Just started service I had Internet and Security Cams. Security cams suck so I had them remove them today from my package. My question is since I've not had either service 30 days, when my bill comes out next month will the $30.00 for the cams be dropped and all I have to pay is the $50.00 for internet or are they still going to try to charge me $88.00 and drop it to $50.00 in August?
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