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T-Mobile For Business

Discuss all things T-Mobile for Business

332 Discussions
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Mr.sNutt24First activity
asked in Account hub
how do you know

How do you know when someone tried to change your password or log into your T-Mobile account??

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5 months ago
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sdtrunckFirst activity
posted in Plans, Features, and Billing
Feedback on HORRIBLE Business Internet user experience relative to Home Internet

As both a T-Mobile Home Internet user AND T-Mobile Business Internet user, it is astounding how different the user experience is for both products. Through my experience, it is straight forward and simple on the T-Mobile Home Internet side to have questions answered, access my account, and to ultimately receive internet.On the contrary, the business process is a mess. For one, you work through a representative, which sounds good in theory to have that personal experience; however, in my case, that representative changed 4 times in the first year. So, when they "accidentally" sent me 3 boxes and charged me separately for all 3 lines, you would think they'd have documentation and process in place for handing things off when a representative changes. Nope. Not at all. Not only did it require multiple e-mails and phone calls to explain the situation to each new representative, at least in one case, the previous representative was told to "no longer work my account" by their manager, so the

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5 months ago
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DouglasmvFirst activity
posted in Plans, Features, and Billing
T-Mobile Business Internet is worse that their home Internet.

Hello all. I have been testing out the Home Internet and the Business Internet through T-Mobile. I started with the Home Internet, but I could not run my server because of the port forwarding issue. I have done research on the business Internet and found that if I switch to the business Internet that would be better because I could get a static IP and I can use my router for the port forwarding. To make a long story short I received an inseego fx2000 and pulled less on this device than I did with the home internet. The Inseego is very low quality and has small internal antennas. The antenna ports on the back of the Inseego do not work with the frequencies of T-mobile so there are no ways we can get a better connection to the tower. I’m 1.2 miles away from my tower and with T-Mobiles free devices only give me on a good day 250 mg on download and 9 mg on an upload. Most of the time I get 150 mg download and 5mg upload. I also tried the cradle point device and saw it cost $35.00 a month e

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5 months ago
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dihahsFirst activity
asked in Plans, Features, and Billing
Tmobile Tuesday- how to add my business promotion

Tmobile Tuesday- Does any one have an idea of how to add my business promotion to Tmobile Tuesday?

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5 months ago
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njgrayFirst activity
asked in Plans, Features, and Billing
Netflix Account

Hello, I have been receiving messages that my Netflix account is close to ending. My Netflix account is tied to our TMobile account.  Will you confirm that there are no issues with my account or the terms for service or advise me if there is some action needed from me.Thanks,

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5 months ago
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foxtrottinFirst activity
asked in Account hub
trying to create an account

I am trying to create an account for my business wifi tower. And to be able to use T-life app because I am having a horrible time with my wifi tower and it buffering. It will not stop buffering and then after a bit it finally just quits working and we have to wait an hour or so then try it again. So I was trying to get the app to see how to troubleshoot it. When I try to create an account for the t-life app it tells me to enter the code that was sent to the number but there is no code. It keeps telling me to go to: tfb.t-mobile.comBut then when I do it won’t let me create an account. I don’t know how to create an account to use the app. And since I can’t get the app, I can’t troubleshoot and figure out why my wifi isn’t working like it should.Can anyone help me with all of this?!?

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5 months ago
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k455First activity
asked in Plans, Features, and Billing
Port Forwarding on Business Internet

Got the FAST 5688W model router on business internet, paid extra for ipv4. I mentioned I need to port forward to the tech I spoke to and confirmed that the extra service supports port forwarding. How do I port forward? Whats the best way to go about it?

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5 months ago
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frankbarajasFirst activity
asked in Plans, Features, and Billing
I'm having issue with customer support false charges with no result

a customer service representative tired to lie to me on the phone and remove a line and add a line and i caught it because they sent  me a service agreement that i didn't sign. This has costed me a charge on my bill of non return fee of 401$ customer support said they would give me a credit of 370 witch doesn't make sense since the charge on the statement is clear, customer service will not let me speak to a manager and they have lied about removing the charges and made excuses to why is i have to pay this amount. I'm a business customer for 10 years and was a T-Mobile employee for 4 years. Please any advice before i cancel with T-Mobile and move on to another carrier.  

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5 months ago
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BklynGrlFirst activity
asked in Plans, Features, and Billing
No VM Messages Coming Through

A few days ago, out of the blue, my Galaxy Z Flip 4 stopped receiving VM messages.  I have tried all of the fixes listed in these posts and nothing works.  I was with T-Mobile years ago and left due to multiple issues like this, went to Sprint, only to be back here at T-Mobile facing all the same issues.I have important VM’s that I am not receiving and need a fix!

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5 months ago
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RemmyFirst activity
asked in Devices and orders
Ps4 can't connect to Gateway

So i actually have 2 questions, Question 1: so i’m trying to connect my PS4 to my Internet but everytime i do it times out like it cannot connect or find the connection. Is there a way to fix this? And question 2 i’ve noticed when i’m on youtube i cannot see comments and it’s because it’s on Restricted mode comes to find out i can’t turn it off because of my Network that i’m on.. how can i fix that?

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5 months ago
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CarmRoyNovice
posted in Plans, Features, and Billing
credit on my bill 100$

I had talked to customer service for three weeks in a row 4 hours a day every other day whenever I first signed up with you guys and they assured me that I would be getting a 100$ credit card sent to me from T-Mobile for my bill, but I still have yet received it nor did it ever get credited to my account. I really don’t want to spend another 4 hours on the phone today to solve this.

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5 months ago
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Ani6361First activity
posted in Plans, Features, and Billing
blacklisted

I purchased blacklisted phone from ebay please remove from blacklisted IMEI - 354730481654030

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gramps28
Pillar
5 months ago
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zorgen12First activity
asked in Plans, Features, and Billing
UNABLE TO CONTACT CUSTOMER SERVICE

I have been trying to contact TMobile customer service for NINE DAYS!!! I call and get put on hold for over 45 minutes and NO ONE ever comes to help so I give up. I NEED customer service to contact me IMMEDIATELY. MY NUMBER IS 206-866-4882.WHAT HAS HAPPENED TO TMOBILE???????????????Don

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5 months ago
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messymobileFirst activity
asked in Devices and orders
I had an iphone that i couldnt find that I bought thru tmobile and now I want to assign the imei number to the line on nmy account. how do i do that?

I had a phone that I lost or thought I did, I didn't report it at the time and I now actually found it in storage and I wanted to know how I go about assigning the phone to the line so that It show on the account.  

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5 months ago
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eheartsNovice
asked in Plans, Features, and Billing
Unable to Pay with AMEX of 4 cvv code

I’m trying to pay my business account’s bill using AMEX. It clearly states AMEX is accepted, however, where you enter your CVV number it is limited to only 3 digits and AMEX has 4. Anyone have any tips? Customer service is never helpful with issues I’ve had. 

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gramps28
Pillar
5 months ago
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MrGreen-withacandlestick-intheFirst activity
asked in Devices and orders
I am starting to think you can't teach old dogs new tricks...First order/account vanished

To keep this short, I am .. no wait- I was born sometime prior to 1960, technology and I haven’t been the two peas in a pod that I would have liked to be- My daughter on the other hand, has been glued to a computer screen for as long as it used to take dial up to connect each session.She preloaded my hand me down (from her of course) ipad and laptop with all this information that basically, each form I fill out, I just click and select the saved answer.I wanted to do something nice for her as she has been struggling with her cell phone company insurance company, so I gave her my phone, I was going to try out a brand new iphone. I filled out my application, was approved for a generous 0.00 down, only had to pay 137 and sign a lease and even spoiled myself with next day delivery.The money was taken out of my account and is no longer pending, it went through. The email I know I typed in , is not validated in their system. I received the page that said congratulations on the order, w/e rec

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gramps28
Pillar
5 months ago
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AaVaFirst activity
asked in Devices and orders
LAN Network printer Not showing up in network when T-Mobile is ISP.

I have a Toshiba network printer in my small office. It does not have WiFi, it is cable-connected. It does not appear in my network places when T-Mobile is the ISP (via TMO-G4SE). However, under the same setup, it appears in the same network when i switch ISP to Comcast. Both ways, all devices are wired the same. I have a Network Drive (NAS) on the same network and it shows up regardless of ISP (no switching wires or remapping the network drive)… why is the Toshiba (e-Studio 357) not showing up on the network when T-Mobile is the ISP? Super frustrating… not a good introduction to T-Mobile as an alternative to Comcast.

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5 months ago
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PatrickVolt72First activity
posted in Plans, Features, and Billing
10 days no phone, Assurant running me around in circles, Protection 360?

So its now been 10 days since my phone claim was approved and I paid my deductible. Assurant can’t tell me when I’ll get a phone (but they are very sorry for the inconvenience), Tmobile tried to help by 3 way calling Assurant where we got to talk to an extremely smarmy individual with a thick accent who said he was sending a “high priority” email to the warehouse, which is probably a internal joke for Assurant at this point. I even spoke and emailed back and forth with a lady at Assurant here in Florida which has resulted in nothing. And what blows my mind is they don’t have a single replacement phone available (which of course they do). So the moral of the story is, handle your phone with care, and don’t loose it. You’re going to catch hell getting a replacement. 

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6 months ago
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ChaoticEnbypedeNovice
asked in Plans, Features, and Billing
Will you ever fix your website?

I have been trying to utilize my jump upgrade through the website and it will not actually progress past a certain page. The “buttons” don’t seem to register that they are supposed to be linking me to the next step in finalizing the transaction. IE I want to add item to cart- I press ad to cart button and nothing happens, ever. And this happens in every other category of website use. Why is it constantly dead ending whatever action I try to do? Why have an online platform at all if it’s not going to be functional? Why am I paying for services that I can’t even access?! Fix your website!

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6 months ago
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THaynesNovice
posted in Plans, Features, and Billing
Thanks LaDondria!

I just wanted to give a big thank you to LaDondria, who helped clear up a mistake on my bill in less than 5 minutes! You rock!

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6 months ago
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lajFirst activity
posted in Account hub
Beware: Login Hijack using misspelled URL

While attempting to login the URL was misspelled. tmoblile.com. Https:// was used. It immediately forwarded to a malicious page with audio claiming my computer had been taken over. The URL changed to: xxxjn6g3w. z13.web. core.windows. net/#. Unfortunately, since Tmoblile insists on requiring Edge, or another insecure browser that I don’t use. This paste cannot be unlinked, but some spaces have been added. It appears the MBA’s have miscalculated when removing communications options where security issues can be reported. 

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6 months ago
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mcoldeweyFirst activity
asked in Plans, Features, and Billing
Using Zellle on T-Mobile

We just upgraded my wife’s phone to T-Mobile from ATT. Same number, so we should be good to go. However is there any problem with using Zelle on T-Mobile? There were some links on Reddit describing some sort of problems with short identifiers but those were from 2019 - are there still some issues?

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Formerlyknownas
6 months ago
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ShelovesoniFirst activity
posted in Plans, Features, and Billing
Become eligible for Payment Arrangement and pay 30+ days past-due balance

I have a past due balance of about $50 on my account and it has been more than 30 days. I see this message when trying to do a payment arrangement “Become eligible for Payment Arrangement and pay 30+ days past-due balance” Does this mean If I come up with the $50 my phone will still be off until I become eligible for a payment arrangement? So I would need to pay $50 plus the new PA?  Please help, I am starting a new job soon and need my services restored until my first check to become current. 

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gramps28
Pillar
6 months ago
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shredjimFirst activity
asked in Devices and orders
T-mobile customer service getting worse

The last two times I called 611 customer service I had to wait 1 hour two days ago and 30 minutes today before an agent answered my phone.  What is happening?  EVERY time I call now I get an agent from the Philippines - many of which don’t speak english very well.  Also, why is the call back feature gone?, that we used to not have to wait on hold and an agent would call back usually in only a few minutes.  T-mobile should bring those customer service jobs back to the USA!

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6 months ago
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RamakrishnaFirst activity
asked in Devices and orders
tmobile created return label to return 4g equipment, i doped at ups store and ups lost thenpackage

T-Mobile created a label to return 4g lte cell spot, I droped it at the ups store but ups lost the package. T-Mobile charged me for the equipment and I found out that the equipment is lost by ups and T-Mobile does it want to file a claim and they are saying it is my responsible to get the equipment to them. i spoke to ups and opened a claim. Now the claim is approved but since T-Mobile is the one who created return label they wanted T-Mobile to provide documentation for the value of lost equipment so that they will pay them. No one at T-Mobile is addressing this and I am not sure who to reach out now. 

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6 months ago
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