T-Mobile For Business

Discuss all things T-Mobile for Business

137 Discussions

P
PeterohFirst activity
asked in Plans, Features, and Billing

Where's the airline wifi promised?

I just completed my 6th trans-Atlantic flight this year, and on NONE of them was I able to get wifi according to the confusing, inaccurate ‘instructions’ I’ve received from 611 and the web.  All were inconsistent and incorrect, for some reason.  Is this a bait and switch situation re the current offers / ads?  Going to speak with my old FTC friends from my time there.

1
C
6 months ago
J
jeffballmaineFirst activity
asked in Devices and orders

trying to get a delivery of my phone to a new address

trying to get a delivery of my phone to a new address because no one is at home address during the day…   

2
syaoran
Pillar
6 months ago
M
mcspwrequip35First activity
asked in Plans, Features, and Billing

T-Mobile won't activate number ported in from Spectrum Business Landline

I ported my spectrum (charter) business landline on 11-9-2022, i did this at the T-Mobile store, the system wouldnt let the store employee initiate the port to change the temp number to my number, so they called into their tech department, well the port got rejected 3 times, first time the overseas T-Mobile person on the phone entered the wrong account number, second time they entered the wrong name on the account and third time they entered the wrong billing ZIP code on my Spectrum account, so the port went thru on 11-9-2022, and T-mobile kept telling me Spectrum won’t release the # to them until 11-15-2022, so i then noticed my landline was intermittent and couldnt accept incoming calls on 11-10-2022, thankfully i have multiple phone lines but this is the main one, anyways i called Spectrum and they said “T-Mobile has your number, it’s in their system, we released it to them on 11-9-2022” so today i get a call from Spectrum and they told me again T-Mobile has the number and they need

0
M
6 months ago
S
SmallBizOwnrFirst activity
posted in Plans, Features, and Billing

Scammed out of switching credits

Checking to see if other small business in the community are being scammed out of their credits for switching services to T-Mobile.We never received our promised $4,000 in credits (yes, it is four thousand, no extra zeros, no exaggeration).Even after over 6 months - ever few weeks / billing cycle - it is surprise and shock when we have to inform T-mobile the credits did not post despite assurance someone will be watching the account closely to make sure it happens. We get hold of sales & transition team - surprise and shock…. then bumping starts - it was never one to two billing cycles it was 90 days, it was not 90 days it was sometime between 90 days to 6 months, then it is after 90 days but over course of 10 billing cycles…. we reached all the milestones NOTHING ! Now they have started splitting hairs…. when we ported-in our lines we did not keep all the old numbers, we got additional lines as part of a 10 line promotion, but the promotion for 10 new lines did not cover new activ

0
S
6 months ago
M
melholman50First activity
asked in Plans, Features, and Billing

Phone line holder

I am 18 and I want to get out of my parents family plan and get my own line, can I just go into the T-Mobile store and do that or do I have to have the account holder (my mom) come in to do so?

1
gramps28
Pillar
6 months ago
D
DvddybhrizFirst activity
posted in Plans, Features, and Billing

over chargin

Hey I see I have some unauthorized charges on to my account I was recently wondering why my bill was so high I see y’all added 2 new lines into my account which is two payments of $15 also will like to remove the home wifi and adjust a few things in my account if you can please reach out to me around 8-9am will be great

1
gramps28
Pillar
6 months ago
M
MdbennerFirst activity
asked in Account hub

Trying to make sale through "My Sprint"!!!

I am very very angry about the fact I can't purchase ANYTHING through "My Sprint". It's gives me a red box claiming to have technical problems... apparently major problems considering this has happened multiple times over the past 2 years.  Everyone has to agree physically going into a Sprint/T-Mobile store is a ridiculous & time consuming process. To do anything in the retail store. Its alot easier to take are of things on "My Sprint"!!    Please help me!! I'm not paying an employee to message chat! My bill is outrageous enough. I also tried signing out/in & deleting/reinstalling  the "My Sprint " app.

1
gramps28
Pillar
7 months ago
M
maxowonoFirst activity
asked in Devices and orders

My site is not shown responsive on iphone 14 safari

My problem is my site is not shown responsive on only iPhone 14 safari please anyone in the community guide me about how to I fix this errorsite: https://pressublimation.com/thanks

2
C
7 months ago
S
SmallBusinessCustomer5GFirst activity
asked in Devices and orders

5G Small Business Internet - Blocking Ports for Dialpad Phone System

We have recently discovered that either the T-Mobile 5 G Business Internet or T-Mobile's cell towers are blocking some of the following ports. We are a small business and use T-Mobile for both internet for our POS system and for our phone (through dialpad.com).  This physical handset worked for about 14 months and then a couple of weeks ago, it stopped receiving incoming calls.  We can call out, but all incoming calls do not ring the handset. We switched the Internet temporarily back to Spectrum and it worked flawlessly. T-Mobile sent us out another one of the grey nokia 5 G towers for our Internet, and we are still experiencing the same problem. Does anyone know how to get either the T-Mobile 5G firewall to unblock these ports or to get their towers to unblock it?   Nov 2, 2022, 16:50 PDT Hi,   Good day!!   Thank you for reaching out to Dialpad. This is Clarice from Dialpad Support. Dialpad is a cloud-based business phone system that allows you to make and receive cal

3
iTinkeralot
Pillar
7 months ago
P
Powersanna40First activity
asked in Devices and orders

How many ports are supposed to be ooen on my tmobile internet modem and if only a few there r like 50 open on mine and i want to know how to close them off

I have a hacking b$_&- that won't leave me alone and she has opened over 50 ports on my TMobile internet modem and I'm wanting to know how can I close all of them except for the necessary one I absolutely need

2
iTinkeralot
Pillar
7 months ago
C
CorkyholeinthewallFirst activity
asked in Plans, Features, and Billing

phillipine location for t mobile

I have a question I had a business account with t mobile for 2 years but due to the terrible customer service and wrong information and account changes made without my permission all from the phillipine location for t mobile I cancelled my service , I have over 1300 dollars in credits where the phillipine tomoblie location messed my acct uo causing charges on my bills that was not my doing , I spoke with numerous supervisors at the phillipine t mobile location that stated they were fixing the issue they made it worser , I need my money that is owed to me who to I contact to get my credits which is overpayment in a refund check because I canceled the service , if I am paying for a service then I have a right to manage the service aim paying for if I have credit on my acct due to t mobile not mine I have a right to spend that money the way I want to , not the way the t mobile phillipne location thank that is best they are the worse in the world when it comes to American customer services

0
C
7 months ago
G
Going4itFirst activity
asked in Plans, Features, and Billing

How to block a number for all our phone lines?

We are receiving unwanted phone calls on our lines from a specific phone number. How can I block it for all lines? We have a business account. Thanks for your help.

1
R
7 months ago
M
Mikhail KazakovFirst activity
asked in Plans, Features, and Billing

SIP number

Hello everyone,I have a business account in T-mobile ( Account #966******, Magenta for Business). I'm currently trying to transfer one of my account numbers to a SIP number for use in a virtual PBX.On 10/14/2022, I texted the T-mobile business support with a question about how to transfer a cell number to a SIP number. The support responded to me that this option is possible. To complete the transfer, the support informed me that I should visit the  T-mobile office and finish this procedure.On 10/15/2022 I came to the T-mobile store, the number 8922 (DCA License #1340638-DCA), and described to an employee named Alan what I needed to do. As it turned out, nobody in this office does know how to make this procedure. Moreover, they did not want to communicate with the global T-mobile support regarding this issue. Alan pretended that he was trying to solve my issue, but in fact, he put the phone on hold only, I listened to music for one hour. During this time, Alan served other customers an

0
M
7 months ago
J
James211First activity
asked in Plans, Features, and Billing

Business Account Setup

I cannot for the life of me get to the right person. I’m trying to get a business account setup using my EIN and get assigned an account executive. Every time I call it seems I end up speaking with a consumer retail person trying to sell me a hotspot.  I have four Peplink Max BR2 routers that I’m trying to get connected to TMobile and they don’t understand that.   Does anyone have any idea how I can reach a true business person at TMobile?FYI - this is not for a static single address connection, these units are for travel. 

0
J
7 months ago
G
gMaleatYahooooodotcomFirst activity
asked in Plans, Features, and Billing

Tried to add promotions. they are now expired. who can i talk to to add them?

I have Business Unlimited Advanced. I got an email for a free upgrade to Business Unlimited Ultimate. I try to get it over the phone and at a corporate store. Neither of them do it or do it properly. My bill increased so I downgraded back to Business Unlimited Advanced. But I lost Netflix on us. I don’t know if it’s still a promo or not, but I also saw a promo come off of my account: HINT P11. Does anyone know what this promo is? I thought it was possibly $20 off the home internet.But more importantly what’s the best department to speak to for the Business Unlimited Ultimate upgrade?

1
gramps28
Pillar
8 months ago
D
dihahsFirst activity
asked in Plans, Features, and Billing

Tmobile Tuesday- how to add my business promotion

Tmobile Tuesday- Does any one have an idea of how to add my business promotion to Tmobile Tuesday?

3
X
8 months ago
E
ECOHVACFirst activity
asked in Devices and orders

How connect MIFI M2000 to 8-port Gigabit Ethernet PoE switch to share internet connection

I have an ethernet network in office trailer and I need to use my MIFI M2000 and connect to it’s  Weltron 8-port Gigabit Ethernet PoE switch to share internet connection to up 6 user. Can anyone help me to fix my problem? Thanks

1
R
8 months ago
Y
ylbFirst activity
asked in Plans, Features, and Billing

Payment from Africa

Hi,I want to know if T Mobile will accept installment payment from Africa (Sierra Leone)

2
Y
8 months ago
A
ac07800First activity
asked in Account hub

Website Crashes 100%

When is your IT going to fix their website? We have 25 lines on our business account and NOTHING can be managed by your website which constantly crashes, hangs up, and loops multiple error messages, system not available messages, page not found messages.. the list goes on and on. TMO knows this has been an issue for years but does absolutely nothing to resolve it. I want answers before I close our accounts and move to ATT.

1
syaoran
Pillar
8 months ago
D
DropcallsincemergerFirst activity
posted in Devices and orders

Poor service, dropped calls, no hot spot, one bar at the office

Our company has been a Sprint customer since 2011. As of the merger of TMobile and Sprint our phones no longer are reliable. Employees in the field have lost their hot spots, have either no service or only one bar. Something we never experienced before the merger.All phones and cellular data have been reset by TMobile. We have spent several hours with TMobile and have exhausted support. We were told towers are down and have not yet been restored.We are now using landlines and wifi to communicate.Clearly the process was not properly tested before going live. We would appreciate to hear what other businesses are doing.   

0
D
8 months ago
K
KazdesFirst activity
asked in Devices and orders

Logging in through a VPN via 5G

I recently moved my office to 5G but with remote work we are having issues using my VPN to log in from my mac.  Is there any way around this?

0
K
8 months ago
B
bbzjmnclbFirst activity
asked in Devices and orders

Pre order Iphone 14

I order iPhone 14 pro max-256gb color of silver on sept 12 and it took so long to deliver my order it’s say 3months before they delivered my order and i hate it.

1
gramps28
Pillar
8 months ago
A
AbdullahbkFirst activity
asked in Devices and orders

need help regarding iphone 14 pro max

 I have some question can I ask you? My brother has gone to America for business work He wants to bring me an iPhone 14 pro max... If we buy a mobile phone from your shop or a store. Will it work in Pakistan? There will be no issue etc like phone lock or phone freezes If we buy your T mobile phone SIM, it will work in Pakistan I asked my brother, he was telling that if we are purchasing mobile from you, it will stop working in Pakistan like any pin code issue or a phone locked I have searched a lot but I don't understand anythinganyone please help me

4
gramps28
Pillar
8 months ago
C
crystal0106First activity
asked in Plans, Features, and Billing

promotional gift car

I never received my promotional gift card

1
gramps28
Pillar
8 months ago
I
IritaFirst activity
published in Plans, Features, and Billing

T-Mobile

I want to remove some device on my T-Mobile account 

942
T
8 months ago
19,909
Topics
79,109
Replies
1,257,380
Members

New badge winners

  • Curious George
    jodef3has earned the badge Curious George
  • Curious George
    Mystfithas earned the badge Curious George
  • Curious George
    buzz0x0000has earned the badge Curious George
  • Curious George
    ruggerhas earned the badge Curious George
  • Curious George
    make lovehas earned the badge Curious George
Show all badges
Terms & ConditionsCookie settings