T-Mobile For Business

Discuss all things T-Mobile for Business

240 Discussions

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disapointedcustomerFirst activity
asked in Plans, Features, and Billing

why am I paying for this

I recently “upgraded” from my OnePlus (veteran) plan to the Go5GPlus plan and my service is still terrible. I additionally lost previous capabilities I had with my original plan. Not only has my bill gone up but service has not improved. How to I revert my plan back? The 5G network is no faster than the throttled 4G I had previously. While on the phone with customer service to upgrade my plan I also wanted to upgrade my phone. The phone was processed 12 July 2023. I have not received the phone or any delivery updates. It was not made clear the amount the phone bill would increase or the capabilities that would be lost (e.i. $4.99 FAMILY Netflix).  Lastly, I am being prompted to return my trade-in. I have not received the phone, yet the 30 day timer is counting down.  I am disappointed and would like to be contacted immediately on options for terminating the plan or remediating the situation. 

1
gramps28
Pillar
4 months ago
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Abbytext11First activity
asked in Account hub

stolen phone number

My phone number has been stolen how do I get it back? I have tried calling the phone number and it goes straight to voicemail. No rings. And he doesn’t text me.

2
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4 months ago
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JennyALFirst activity
asked in Devices and orders

order status: running

Order has been on running status. What does that even mean? I chatted with someone and they just said my order is in process. 

2
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4 months ago
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MFIS09First activity
asked in Devices and orders

billing and collecting

Last December I did the jump program for two of my phones. The representative recommended that I switch over to a business plan. She explained the benefits to me. I went ahead and switched my lines from personal to business. Yesterday; I got noticed on my credit report that I am in collections. I called the credit agency and they said it was from T-Mobile. I called T-Mobile they said the phones never got switched over so now I am collections. The phone was supposed to be switched over and they never were. The customer service I called didn't care and said there is nothing I can do or anybody I can speak with. I have been with T-Mobile over 15 years. If I don't get this resolved soon I will go to FTC and file a formal complaint. 

0
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4 months ago
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thewellbusFirst activity
asked in Plans, Features, and Billing

Changing autopay payment method

Hello, About 2-3 months ago I changed the autopay payment method in my T-mobile account from one method to another, from a checking account to a credit card. The system shows that my new method is the DEFAULT method of payment. However, the autopay is pulling out of the checking account that was originally used. It just happened again today. The credit card method is the DEFAULT method of payment, yet T-Mobile is only withdrawing from the old account. My old account is a closed down business for which I need to keep it open for another couple months, but it’s not right for the debits to come from that business anymore. This is a very big problem! While I wait for an answer, I am going to DELETE the old method of payment. We’ll see how that goes.

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4 months ago
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Newage2004First activity
asked in Devices and orders

phone rebate

I transfered my plan from verizon a d i was supposed to get lunk to submit verizon devoce for rebate

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Community Manager
4 months ago
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purbanskiFirst activity
asked in Devices and orders

Hotspot lit on fire

At some point last night my Tmobile hotspot purchased online (December 2022) lit on fire at the charging port. Have been using the same charger and cable for now 8 months without issue.Tmobile support is completely useless and refuses to do anything to help: “can only do a return under 14 days for buyers remorse”. Their other option was to go to a Tmobile store. I am not driving hours to a store to *maybe* be helped or not. I purchased this hotspot because we are remote and need backup internet, there are no nearby Tmobile stores and we cant travel often. I live in Maine and we have a legally mandated statewide four year warranty on anything purchased. My next steps are filing a complaint with the states consumer protection division, not sure what else to do at this point.  

0
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4 months ago
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mints20First activity
asked in Plans, Features, and Billing

block caller

is there a way to block a caller on my childrens phone permanently without doing it on their phone? i dont want them unblocking it once i do it. 

1
gramps28
Pillar
4 months ago
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beccahFirst activity
posted in Account hub

Tmobile app and website not working

What is with T-Mobile’s app and website. I’ve been trying to upgrade my phone, and it never lets me go past the credit card payment window. I’ve tried three valid credit cards and debit cards, still won’t process any! Keep getting a screen that tells me to call customer service. So frustrating!

0
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4 months ago
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Peter. C.First activity
asked in Plans, Features, and Billing

I cant pay a bill without and invoice, I can print an invoice casue it wont load.

I just last month set up to be able to get my Invoices through the Tmobile website and i get an email telling me my bill is due so i go to Print an invoice and the Bill page wont load anything but hey pay this amount.I can’t pay it if i dont have an Invoice. Buisness Phones.

2
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4 months ago
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WasSprintFirst activity
asked in Devices and orders

How do I easily get a question answered on line about an error on my bill?

My husband and I got new phones on a trade in deal. We traded in both phones. The $800 credit for turning in his phone still isn’t showing on the bill. It’s been two payment cycles. Note: We’ve visited the local store where we turned in the phone 3 times to get this corrected, without success.

4
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4 months ago
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CLM49First activity
asked in Plans, Features, and Billing

Usage details

How far back can I go to get usage details. I was with Sprint and I was able to go back as far as I wanted to see usage details. Once it switched over to TMobile. I previous history of the previous usage is gone. Does anyone know how I can go beyond current and previous cycles to see the usage details?

1
gramps28
Pillar
4 months ago
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EsporrasFirst activity
posted in Plans, Features, and Billing

Rebate is a fraud

I’ve switched carriers to T-Mobile since April 2023 and as of now I have not received my rebate card that was “authorized”. Every time I contact them everything is “perfect” on their side and I’ll be receiving a link for my rebate since the “previous one” that was never sent expired.What a business here!!!!

0
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4 months ago
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MikeHorrocksRookie
asked in Devices and orders

24 or 30 Months Equipment Payoff

In September of 2021 I paid off (2) iPhone 12s and traded them in for (2) iPhone 13s on the 55+ Magenta Max plans.  They put me on the 30 month equipment payoff plan.  Should I have been put on the 24 month equipment payoff plan?  Now coming up to the iPhone 15 in September 2023, I want to upgrade to the 15.  Do I have to pay off the remaining 6 months before I trade them in?  Who gets 24 month pay off and who gets 30 months?  My FICA score is over 800.

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4 months ago
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Nplai121703First activity
asked in Plans, Features, and Billing

device return after cancellation

I just switched to Verizon because my bill was out of control. If I send my phones back that I still owe on, do they take that off the bill? All phones are in perfect condition.  thank you! 

1
gramps28
Pillar
4 months ago
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ChungpingFirst activity
asked in Plans, Features, and Billing

cancellation

I ordered a 5G internet service from T-Mobile on May 8th 2023And returned the device to Irving store by Jun 8th 2023 Told the guide that I’m moveing out of the US , need to cancel the service. I received a new bill $62.05 on June 26I think it’s still on processing for the return and I can get a refund after that. So I paid it.But I receive another bill yesterday… Please see attached receipt of return device , confirm the cancellation of the service and refund my overpayment. Appreciate  for  your assistance. 

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4 months ago
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JaydenwerdenHelper Level 1
asked in Account hub

What website do I put while filling out the T-Mobile Reseller Program?

Hello! I was wondering, what website do I put while filling out the T-Mobile Reseller Program? Do I have to build a website and design it like how I would if I got approved for the program? I'm confused as to if I need to own a Mobile Service company before I even get approved? Can someone please help?

3
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Community Manager
4 months ago
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Pratik GuptaFirst activity
asked in Plans, Features, and Billing

Worst Custom Customer service T-Mobile

I have several billing issues associated with my account. I have reached out to nearest t-mobile store and this has been going for 3 months. If I call the customer service on phone, they see contact store. If I go to store, they will get back to me. This T-Mobile store is located in Malvern, PA( Address if 650 Carnegie Blvd Suite 155, Malvern, PA). Is this normal to expect terrible customer service or I am the only one?

0
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4 months ago
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Jhollis3422First activity
asked in Plans, Features, and Billing

third party purchase limit increase

Hello,I would like to increase the third-party purchase limit. How would I go about doing that?Thanks!

2
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4 months ago
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JfogelFirst activity
asked in Plans, Features, and Billing

ghosted by support?

Still waiting on resolution from customer service. Store manager made a promise and T-Mobile is stalling. Very unhappy and am looking for ways to switch. 

0
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4 months ago
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GrillcheezeFirst activity
asked in Devices and orders

Return Fee

I am being charged $433 for a IPad I returned months ago. I have spoken to 6 representatives and no one can help me. I have a confirmation from ups that they delivered it.. but was never scanned or process. 

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4 months ago
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magenta4059610First activity
posted in Plans, Features, and Billing

when did TMobile become as bad as Comcast?

So T-Mobile gave a free year of Paramount Plus and, just 4 months into that 12 months of free Paramount Plus they're starting to charge us for the Paramount Plus so we canceled it. And now they're forcing us to use something other than a credit card to pay our bill to save $5. We're going elsewhere we've been with T-Mobile for at least 12 to 15 years if not longer and they've just become too much like Comcast horrible customer service if you can reach anyone that is and these bait and switch things like the free 12 months of Paramount and they start charging you at 5 months.

1
gramps28
Pillar
4 months ago
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Lzun1gaFirst activity
asked in Account hub

tmobile internet app

I can't access "devices" on TMobile internet app. I keep getting an error message saying "the Gateway did not respond. If you keep seeing this message please try restarting your gateway. I'm using TMobile business internet. I have the Nokia5G21 gateway.

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4 months ago
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rlevass23First activity
asked in Devices and orders

iPhone Trade in Status - Mailed to Assurant

Is there a website you can track your returned phone status.  Assurant doesn’t seem to have one 

0
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4 months ago
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MzBevvyFirst activity
asked in Plans, Features, and Billing

Havent had service 30 days

Just started service I had Internet and Security Cams. Security cams suck so I had them remove them today from my package. My question is since I've not had either service 30 days, when my bill comes out next month will the $30.00 for the cams be dropped and all I have to pay is the $50.00 for internet or are they still going to try to charge me $88.00 and drop it to $50.00 in August?

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4 months ago
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