Apple

iPhones, iPads, and Watches

  • 1,090 Discussions
  • 3,204 Replies

1090 Discussions

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DocboschFirst activity
posted in Apple

Customer Service/Monthly charges

I was with T-Mobile 5 years, at that time my child became of age and showed signs of maturity.  She decided we needed a change and switched both of us to Company X.   MORE than doubled my monthly bill.  After I found zero value in the change I made the call and begged to come back.   Would not honor my old account cost for basic fone service.  What the heck, customer service was better, right!?   Nope, just like company X….  So my son and daughter-in-law said “mom we will put you on our account, went to store, made change, but had to change my valued phone number 😡I just spent 2 hours trying to get help changing to new number and got so upset I had to hang up.  2 hours as its now midnight to help me since I have a physical SIM card.  AND nothing was changed.  I’m pushing 70, bright as a button, was talked to like a child.  Wanted to wake up my son to reauthorize me.  2 hours of pure fire on earth.   This should not be happening.  Should be able to speak to someone who’s English is cle

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2 months ago
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Stlhockey1First activity
asked in Apple

ipad purchase

I want to buy an i pad thru the tmobile website Do i have to add a line to get one??? I dont want to use it as a phone at all.. Its asking if im adding a line, or want to upgrade….. Thanks!

1
tidbits
Pillar
2 months ago
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Namy-japanFirst activity
asked in Apple

iPhone 12 Pro locked to T-Mobile USA

Tôi đã mua chiếc iPhone này ở Nhật Bản nên có số dư chưa thanh toán là 647,67 USD trong tài khoản cần phải được xóa trước khi T-Mobile mở khóa thiết bị của bạn mà tôi không biết. Tôi nên làm gì?

1
syaoran
Pillar
2 months ago
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Namy-japanFirst activity
asked in Apple

locked to T-Mobile USA

Tôi đã mua chiếc iPhone này ở Nhật Bản nên có số dư chưa thanh toán là 647,67 USD trong tài khoản cần phải được xóa trước khi T-Mobile mở khóa thiết bị của bạn mà tôi không biết. Tôi nên làm gì?

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gramps28
Pillar
2 months ago
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Chumpy2003First activity
asked in Apple

Adding an Apple Watch to my account for a child

I have the Magenta Max plan with 3 lines with an iPhone on each (me, wife, son).  I want to add an Apple Watch for my daughter as a standalone device so she can call us in an emergency and so we can see her location when going to/from school (she is too young for an iPhone).When I try to buy a watch from T-Mobile online, the site keeps asking me which existing line I would like to add the watch to.  I can’t find any way to buy a watch and add a standalone line for it.I was hoping to take advantage of the Apple Watch SE 2 deal (24 monthly credits when adding a line) but it seems to be for a Digits line only, paired with an existing number.Is there a specific process for this?  Or do I need to go to a store?thanks!

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R
2 months ago
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AE8338First activity
asked in Apple

Unlocked phone

When I pay the balance to unlock my phone am I then free to take it to another provider?

1
gramps28
Pillar
2 months ago
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eqrRookie
asked in Apple

Spam/Scam calls from fake local numbers

I have begun to get three to six calls daily from random supposed local numbers which begin with a little “gong” noise when and if I answer. They all proceed to a foreign voice claiming to represent Social Security shipping department (?). Googling, I find no way to decline these calls without routing them direct to voicemail.  This wouldn’t be such a problem, but for the last three weeks I was traveling in Africa and the calls continued, with each I suspect, costing me a quarter for the connection. There must be some way to either end these calls without connecting, or for T-Mobile to identify and block these calls or identify as Spam Likely and not make the connection.  Would like to end this nonsense decisively.  Can anyone help ???

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2 months ago
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RASJrNovice
asked in Apple

Poor or Nonexistent 5G Signal; LTE good

My iPad (and my wife’s) drops the wifi signal from our Gateway (Nokia 5G21) Home Internet  device. The signal strength shows 5G to be either poor or nonexistent. Restarting the Gateway and reconnecting our iPads to the network has not helped, and the problem does not happen on other networks outside of our home. Will swapping this particular Gateway for a newer version help? Why do I get little to no 5G service?

0
R
2 months ago
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mcole44Novice
asked in Apple

Apple ultra 2 promotion

I was thinking about buying a new Apple Watch Ultra 2 and adding a line and I saw this promotion but there is no link for more information.  Can someone explain this to me?  It sounds like there won’t be a device connection charge but do I get a $35 credit to my phone line?  Limited Time Offer: Save $35 per line with No Device Connection Charge + get Free Two-Day Shipping when you purchase this device.

1
tidbits
Pillar
2 months ago
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Nicky72First activity
asked in Apple

tmomail

Why am I getting tmomail when I text? I don’t want this to happen. 

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Community Manager
2 months ago
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Snmcall2017First activity
asked in Apple

router

Can I access the router search history?

2
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Community Manager
2 months ago
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aimastroRookie
asked in Apple

black list

good evening, I'm from Greece, I bought a mobile  iphone 8splus  from ebay , and I looked it up, it's on a black list

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gramps28
Pillar
2 months ago
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grioghairFirst activity
posted in Apple

International texting not going through...

I am on the simple plan, and haven’t been able to send international texts to the UK for months. I cannot figure out what is causing the problem. I am on the iPhone 6s. Does anybody know how to fix this problem? Steve

16
drnewcomb
Pillar
2 months ago
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ArghFirst activity
posted in Apple

They sent me the older generation and I paid for the newer gen

They sent my son the wrong phone generation and it was for his birthday. they charged me $121 fora down payment and are crediting me $100. Then they said they are emailing me a return label and has not arrived. Regretting my decision

0
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2 months ago
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ashokexploreFirst activity
asked in Apple

Not sending or receive text message from India.

I’m facing the same issue. I’m unable to send or receive text message from India. All my Bank OTP’s and individual Text all got blocked by TMobile.  Checked with customer care and unable to find the block where it's happening. Ticket raised SIM card replaced with new one but still no Clue.  I’m planning to request my bank to enable the OTP for email to get the transaction. This is Painful and so frustrated. 

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2 months ago
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EvermanFirst activity
asked in Apple

iPhone typing/clicking on its own

For about a month now, my iPhone has been recording taps without my touching the phone.  In some instances it opens windows or clicks Return/L/M. It seems as thought a section of the screen toward the bottom is firing “clicks”, but I’m not doing it. I’ve updated to the latest OS and I’ve removed any protectors as the chance that the protector was causing the problem.The screen is not damaged and it clean.Any ideas what to try to correct it?

0
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2 months ago
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J JeffFirst activity
asked in Apple

translation app

I just purchased the iPhone 15 Pro, it was supposed to have a built-in language translation function. It was located under Settings/ Action Button, then scroll left or right for Translation. There were seven or eight options to pick from, but Translation was not one of them. How do I get that added in there?

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2 months ago
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Blue300Novice
asked in Apple

HELP!!!! Billing issue/fraud

Since 06/07/23 I have been getting the run around with receiving a refund. I paid $425.67 on my account just for my service just to still be off and after I received a receipt via email with a reference number. I was told that my funds have been lost so I had to file 2 separate lost payment forms just for them to be denied, then 2 months later my funds were applied to a closed account that had already been sent to collections. Months later in order to compensate me for what I went through they sent me a sims card saying it would be free. I called today for calls to be sent to my email and the supervisor hung up on me. Who do I talk to in order to find a solution??

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2 months ago
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tinareyFirst activity
posted in Apple

Text from AOL IM2CELL

I'm receiving incoming texts from AOL IM2CELL but, I don't see the message. It's showing up in my text log. Anyone know what it is? 

1
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2 months ago
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bagelradioFirst activity
asked in Apple

limit length of voicemail messages

I have elderly relatives who call, leave voicemails, then fail to hang up. For hours. This leaves me with hours-long voicemails eating up my voicemail space allocation. Is it possible to limit the length of the voicemails callers leave? iPhone 14, iOS v17.2. Thanks. 

4
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Community Manager
2 months ago
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ThayerzooFirst activity
asked in Apple

2 Phone numbers on ONE PHONE... possible??

Just had the wife wait on the customer service line for almost 40 minutes to find out the answer to this question…Does T-Mobile have a way to have TWO numbers on ONE Device?First rep had NO clue what she was talking about.  Second, manager, once she finally figured out what was being asked, first said NO.  Then said yes, with an E-Sims Card, but had to be with a different carrier.  Then couldn’t help my wife as she wasn’t the main on the account.  So she waisted almost ONE Hour to Not have her question answered or to find out if it was possible and if it is, the process to get it set up.  Please help a guy out and share if you know what the answer is and the process to for this. Thank you in advance.

5
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2 months ago
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Mbm14First activity
posted in Apple

msg code 2300

Hello! I have an iPhone 8 and suddenly i keep getting a msg code 2300 saying my recipient’s are unable to receive my messages. Firstly, they ARE receiving my messages normally, and i checked my profile settings on my account and the only message blocking i have active is against Spam. Anyone know how to fix this issue? I have already restarted my phone several times and this is a new thing i woke up to recently. Thanks! 

11
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2 months ago
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tjn611First activity
asked in Apple

4 lines $25 per line

For the 4 new lines for iphone 14 for $25 a month, how long does this deal last for. I am planning on getting it but my current phone plan lasts another week.

8
tidbits
Pillar
2 months ago
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jujuondatbeatFirst activity
asked in Apple

No caller ID call

How do you find out who is calling you on no caller ID

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2 months ago
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pfisher15Rookie
posted in Apple

Turn off Data

My son, who has Phone 11, will go to bed after me and talk to his friends.  I have ST enabled on the phone and downtime is at 10.30 during the school days.   However, Apple doesn’t include the Phone app as part of Downtime which would be helpful for us parents so I have to look at turning it off on TMO side. On the TMO side, I have to sign into the App- go to Profile settings- go to FC- view all lines- select his line- go to FA and uncheck No Allowance.  Hopefully, it takes immediate effect and will cut him off. Now, looking at Limit Device Access, I have CHECKED these boxes.  “Select times during the week to BLOCK access….”M-F 9pm-11pm and 11pm-6amS-S 6pm-11pm and 11pm-6am With the LDA settings, why he still able to make a call after 11pm? 

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2 months ago
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