Coverage & Signal

Discuss our 4G LTE & 5G networks

  • 2,083 Discussions
  • 7,110 Replies

2083 Discussions

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magenta2702922Learner
asked in Coverage & Signal

MMS text problems

Have 2 phones. S20FE 5g no problem with texting. But with A53 5G, Group/MMS texts come in ofen saying tap here to download, and then take forver to download before popping into the intended ext string. Why?

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J
17 days ago
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KubbyFirst activity
asked in Coverage & Signal

Will my Xiaomi phone work with the T-mobile network ?

Hello I am preparing for a 6 month internship in San Diego for next year. I am trying to find a phone plan for my Xiaomi Note 11 (IMEI 869264060207760). From my research, it looks like it doesn't work on Verizon and AT&T networks, but should work on T-mobile's. The $40 prepaid plan with a physical SIM for $10 seems like a good match for me, the only thing that makes me doubt it is the byod checker on tmobile's website that tells me my phone is partially compatible with the network.Will I be able to use 4G in San Diego with this phone?

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syaoran
Pillar
7 months ago
G
GrigRookie
asked in Coverage & Signal

Magenta MAX Military question

does Magenta MAX Military provide unlimited high speed data in Poland?Thank you

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G
1 year ago
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StaziawRookie
asked in Coverage & Signal

Global Access: Not receiving any notifications for texts or emails.

I am traveling in Europe and have not been receiving any app notifications.  I've tried powering down and restarting, looking at each app's notification settings - but I am not receiving any notifications  Any thoughts or suggestions?

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Community Manager
1 year ago
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KazooryansFirst activity
asked in Coverage & Signal

MICHIGAN & NOT ABLE TO MAKE OR RECEIVE ALL TEXTS AND CALLS

I'm in MICHIGAN. Has anyone else been having problems with T-mobile Network and unable to receive and making phone calls and text messages? Some calls and texts will go through, but then others will fail. I've had several people say they called, but it went directly to voice-mail. I've also had people say they left messages on my voice-mail, but I haven't received them yet. Who should I contact to get fixed? I have an Elderly Mom and it's important for her to be able to contact me.  Also for any other emergencies.Thank you for your help! 🫂 

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S
1 year ago
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dezmo907Speaker
asked in Coverage & Signal

How get better coverage at home?

Been living here for 14+ years and no network service (maybe 1 bar but not enough to make/receive calls/texts/data).  Wifi calling stinks and when power goes out (like last night) we are stuck in limbo.I did complete some “network issue” form on Sprint website but nothing ever happens…… how do we get better coverage? I thought we would with T-Mobile but not….  and I use a 5G phone (set on auto)…. Samsung s20 Ultra but my iPhone 11 has same issues here.

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Pillar
1 year ago
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cma42Rookie
asked in Coverage & Signal

Why is T-Mobile internet so bad here in America.

My coverage has always been impeccable in Germany. Why does it suck so bad, here. Every day my internet goes out. Why am I paying ridiculous phone and internet prices for such crappy coverage?Does anyone know why they cut off internet service? It’s not my device location, my router never moves and I always have the same connected status, just randomly no internet. Same with my phone.

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1 year ago
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rescuemomFirst activity
asked in Coverage & Signal

Dropped calls, caller can't hear me

In my home, calls are dropped and the caller can’t hear me unless go outside. This just started with the last month.

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L
1 year ago
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ADrunkasianFirst activity
posted in Coverage & Signal

poor service in maricopa arizona

Phones calls and data connections consistently are always dropping or low signal to the point the other person on the phone cant hear anything or goes in and out. What is going on with the services? My current device Apple 12 pro max. 5g phone

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A
1 year ago
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bigheavyRookie
posted in Coverage & Signal

Can't send individual text messages

I sent out a group text message when I got a new phone number, on my Samsung Galaxy S23.  Since then I cannot send any individual text messages. I can receive individual text messages but cannot respond unless I attach another phone number. I can send an individual text message if I attach it to a photo. I have contacted T-Mobile Techs and they are telling me there is nothing wrong with my phone. ( I feel it’s the system not my phone) I have since got a new phone and SIM card, still the same problem after downloads. What can I do and does anyone have any suggestions to this problem.

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M
9 months ago
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LyndarouxFirst activity
asked in Coverage & Signal

Tmobile is the worst carrier

I have been with Sprint since 1997 same mobile # since the day I started my service. I never had any issues. Great customer service, excellent all the way around. Tmobile merge was the biggest rip-off ever! I have no service in my community and have to drive out of the area to use my phone. I have contact them on multiple occasions with no recourse. I filed a complaint with BBB and finally got a call back. The suggested offer was a joke. They said I needed to buy a new phone a Tmobile phone, because they're only on 5G. They said my Sprint phone isn't compatible with Tmobile. My phone works away from home, yet they say the area I live in has good coverage. All I get is a bunch of nonsense excuses and no resolution. You can't even take your phone for repairs because Tmobile has stopped instore repairs. You have to file a claim and mail your phone in for rapairs or replacement. Tmobile is the biggest rip-off ever! 

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syaoran
Pillar
11 months ago
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wizbaneFirst activity
asked in Coverage & Signal

Coverage at new home

I have had T-Mobile for 5 years and have T-Mobile internet.  I bought a retirement home in Texas and plan on using it as a vacation home for a couple years then move there but there is no T-Mobile coverage there.  Whom can I contact about future coverage/towers?  The home is in Sebastopol TX near Trinity Tx. along Lake Livingston north of Houston.

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1 year ago
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magenta8770212First activity
asked in Coverage & Signal

Why doesn't my Samsung phone receive texts from Iphones?

I have a new Samsung Galaxy phone and as of this week, I have not been receiving text messages from Iphone users.  It is multiple people.  If they get a text from me, it comes through several times to them.  This needs to be repaired ASAP as this is how I communicate with clients.  Does anyone have any ideas?

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Pillar
5 months ago
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formercanuckAdept
posted in Coverage & Signal

T-Mobile 5G 2 1/2 years later

Last summer was ‘T-Mobile - 1 ½ years later’ - this is an add on for the since last summer.Skip to summary if you don’t want the long version.Road trips in SoCal/Central Cal, as well as New England (MA/NH/ME) specifically.In my area of SoCal, many (2/3) of the local sites have been upgraded from either LTE (B2/B66/B12) to 5G (B2/B66/B12/B41/B71 + n41/n71).  Most local areas have overlapping coverage, making n41 usable ‘outdoors’ throughout many areas.  Sprint sites (some) have been rebuilt, others have been powered down (many either colocated, or very near T-Mobile sites).Further outside my local area, rural coverage still remains mostly as is, or sites have been upgraded.. but in many places still poor coverage.  Ventura County areas have been updated somewhat,   I think there were quite a few Sprint sites/users to convert/migrate.  Not all are completely upgraded (eg. a former Sprint B26/B41 site now just shows as T-Mobile B41, no 5g or PCS bands).Up the coast at Gaviota, with 3G bei

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Pillar
1 year ago
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TheHoodsFirst activity
asked in Coverage & Signal

How long will the tower “maintenance” take?

I’m on day 37 of a supposed tower maintenance. I was originally told it would be completed in 2-72 hours, then up to a month, then 4-5 weeks, then 30 - 60 days, and the last time I was told they have no idea what I’m talking about because they don’t show any maintenance was made to the tower. This rep basically told me my coverage was terrible, not to expect it to get any better, and that I should consider changing service providers. Seriously???!!! It I am beyond frustrated with T-Mobile. Every time I call them I’m told something completely different. My mi-fi coverage was fine until 5/10/2023 and then it became almost unusable (1.80 Mbps). It has finally improved within the past week but now it drops several times a day.  I’m having to drive into work (an hour away) because I can’t trust the coverage to support my work VPN. Sadly, they are the only option we have in my area so I can’t cancel my coverage with them. How can they think this is acceptable service???

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Pillar
10 months ago
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kjosher92First activity
asked in Coverage & Signal

5G Network not working after Android 13 Update OP9

My OnePlus 9 5G just got updated to Android 13 automatically. Unfortunately, this update mess up my phone because now my phone isn't working. I can't receive or send calls, signal bars goes on and off and never connects to 5G. Please, If anyone knows how to fix this let me know. 

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O
7 months ago
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fishtelFirst activity
asked in Coverage & Signal

HP printer and internet connection

I’ve been trying to connect my HP ENVY 4500 printer to my home internet. My printer says the IP is not connected. The printer recognizes my wireless network however when I try to put in the password and/or the IP address it does not accept either one. What am I doing wrong?

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K
3 months ago
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metooalsoRookie
asked in Coverage & Signal

connectivity problems outside the USA with apple watch ultra when its standing alone

ultra won't connect to cell towers in other countries 

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syaoran
Pillar
1 year ago
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baclayRookie
asked in Coverage & Signal

service down

TMobile service is down again for the 3rd time in as many weeks in St Joseph, MO. I’ve been told lines to towers were cut, its a 5g upgrade issue, and they don’t know. I know many others in this area that are having issues. Is there a resolution in sight or should I go elsewhere after 22 years with tmobile?

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Pillar
1 year ago
C
CKINGRookie
asked in Coverage & Signal

WTH

recently switched to Go5G 55 , it SUCKS. Been a tmobile customer for years, unlimited text & data, had a home/landline so calls on tmobile weren’t necessary. Recently lost our home in a tornado, in Whiteland , IN had to have unlimited everything for Insurance, FEMA, diaster relief calls. Went to 1 local store, they refused to even listen said they couldn't DO anything there, except sell us a new phone/service. So we drove to another store, they tried to help but were so busy. We wanted a Magenta 55 plan, not sure what we have. But it SUCKS, I cannot have a phone conversation, it goes in & out, takes forever for a call to come thru, drops the call, a 2nd incoming call automatically goes to voice mail. I cannot complete a call, have a conversation, WHICH I NEED TO DO. Besides living thru a tornado, losing our home & car, EVERYTHING, I NOW HAVE COVID AND CAN'T TALK TO MY DOCTORS OFFICE, IT CUT OUT REPEATEDLY EVENTUALLY HUNG UP 4 times.  Was happy with tmobile for years now thi

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Community Manager
11 months ago
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DavilinsRookie
asked in Coverage & Signal

meu imei foi bloqueado na t mobile sendo que meu telfone é do brasil

HghjjjHjjjjSaudações! Meu nome é davi oliveira, tenho um celular samsung galasx s20 fe número IMEI 353042531919244 aqui no meu país de origem, BRASIL. E hoje me surpreendi com o impedimento no meu IMEI pela United States - T-Mobile USA, Inc. Quero saber o motivo e o motivo do bloqueio do meu aparelho e solicito que seja desbloqueado previamente.

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gramps28
Pillar
6 months ago
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BrutuspoodleFirst activity
asked in Coverage & Signal

Poor Cell Reception in my house. Do I need a Cell Signal Booster? Any recommendations?

Will TMobile provide a cell signal booster?If I have to buy one, any inexpensive recommendations?Thanks.

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1 month ago
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simFirst activity
asked in Coverage & Signal

Is there a way to find out how long a "tower upgrade" is supposed to take?

I switched to T-mobile on July 28th and I am on the magenta max plan.  I use my phone to tether in order to game.  The first night I had it at my house it worked fine, and then the latency went to unplayable the next evening.  I have been told for more than a month now that this is caused by a tower being upgraded in my area.  I have called T-mobil’s support several times now and they can’t give me any idea when usable service is supposed to be restored(just tried again tonight and the latency spiked to unusable as soon as a boss was pulled), even when escalating me to a “network expert”.  Most of the people I talked to didn’t even seem to know what latency was, much less how to diagnose a problem with it.  Is there some team at the company that I can actually get ahold of that is able to give me real information about the problem?

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1 year ago
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Johnnyb777First activity
asked in Coverage & Signal

MCAFEE VPN on t mobile

Does anyone have any problems using McCaffey VPN on T-Mobile‘s net work

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J
1 year ago
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edward_Rookie
asked in Coverage & Signal

Samsung Gal A53 5G must be restarted multiple times daily to send SMS & MMS

My A535G was purchased new in about May 2022.Randomly at different locations,  on Wifi or mobile network, SMS and or MMS messages fail to send. The tiny dots just spin for minutes until the "Couldn't Send Message" dialog pops up.  Resending over and over numerous times fails. I’m using the Messages app with the 3 Dots not the app with 3 Lines. As quickly as I can restart the phone the new/resend message sends instantly. Every time.  This happens in number locations all over my work/live area in Southern Illinois, I don't recall if it happenes when I’m in Florida or not.My APN is T-MOBILE US LTE (fast.t-mobile.com).  Details available on request.Is this a network or hardware issue?  It never happened using an Samsung Gal A51(A515F/DS) on Mint mobile before switching to T-Mobile.Additionally I must say there are times when I have 4-5 Bars signal of 5G or LTE and the phone isn’t usable for any mode. Sometimes after restarting its does operate, sometimes not.Any assistance greatly apprecia

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Pillar
1 year ago
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