Coverage & Signal

Discuss our 4G LTE & 5G networks

  • 2,083 Discussions
  • 7,110 Replies

2083 Discussions

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katmirwalFirst activity
asked in Coverage & Signal

T-Mobile Message "The phone that you are using does not allow outgoing calls."

After changing a few settings on my T-mobile plan (unblocking Spam), I cannot call out of my iPhone. The message that I hear is "The phone that you are using does not allow outgoing calls." The message that people here when they try to call me is, “At the subscriber’s request, they do not allow incoming calls.” Yes, I have rebooted my phone. Yes, my bill is up-to-date. I cannot call out using Wi-Fi calling either. I can text. My son, also on my account, is having no issue; he also has an iPhone. Anyone have a solution? I rechecked the setting that I change on the website earlier and nothing looks strange.

8
H
18 days ago
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Duc5150
asked in Coverage & Signal

Fine

So just out of curiosity when can I expect my first fine for talking about firearms or the 2nd Amendment, while texting my friends?

8
syaoran
Pillar
4 months ago
I
itshenryRookie
posted in Coverage & Signal

WTH is going on with the service?

I keep getting dropped calls, no service, and undeliverable text messages.  This is maddening.  It happened before but cleared up a couple of weeks later.  I’m so frustrated that I’m considering leaving the company.   Is anyone else suddenly having these issues?   BTW, I’m in Houston.thanks!  

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F
Pillar
5 months ago
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Derekt484First activity
asked in Coverage & Signal

texting down?

I am not able to send text or receive texts. I believe there is a system outage?

8
L
3 months ago
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Tnjones24Rookie
posted in Coverage & Signal

dropped calls/undelivered text

I'm in CT...I've been dealing with these same problems since January, they gave me a replacement phone at 1st, then after like 3 months with same problems i bought a brand new phone and im still having dropped call, phone goes blank, txt dont go through or they are delayed and they keep making it seem like im the only person having this problem and keep making me reset my phone and giving me a $20 credit which is definitely not acceptable when my bill is almost $500 a month, at 1st it was just my line but now its all 5 of my lines and actually everyone i know that has T-Mobile is having these problems,  i get the most dropped calls and undelivered txt late morning, evening and late night. They also told me that should use a 3rd party app to send txt and pictures because the phones arent really for that...all the phones on my acct are good phones with great cameras, the camera is always 1 of the main advertised features so why wouldn't i be able to use it...i have samsung s23, 2 iPhone

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F
Pillar
5 months ago
A
Amina_QRookie
asked in Coverage & Signal

How?

I am unable to use my service when I am not on wifi. An eSim has been installed and everything and I cannot make or receive calls outside of my home. When I am traveling I cannot even use Google maps. Nothing has been done about this and now I just received a bill... how do you expect me to pay for a service I am not even receiving?

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7 months ago
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CSSOUDERSLearner
posted in Coverage & Signal

S22 Ultra Network Issues Since October Update

Since the October update , areas that Im in all day that that typically had great UC5G, now drop to 0 bars, cant take or make calls, text, or use data. ive worked with tech support both in person and here by chat. Ive changed to a ESIM, reset my network connections numerous times,wiped cache partitions, Ive been starting to see more and more people using the S22 and possibly other galaxy phones posting that since late October their mobile connections have degraded tremendously.I’ll start briefly with some some 5g as i get handed off to a tower then within a minute it will drop to LTE, then a few bars of possibly 2g with no connection, to 0 bars. Ill post some screen shots of my phones rf levels. Tmobile even sent people out to these areas I had in question and said the signals fine, again leading me to conclude its in the software of the last update in October

8
P
4 months ago
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SmsmithFirst activity
asked in Coverage & Signal

connection issue

I've had T-Mobile Internet for almost 2 years. I've never (NEVER) been able to get more than 3 bars. I've tried every square inch of my home.  Any tips? Bc I'm considering switching. 

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F
8 months ago
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saleen22First activity
asked in Coverage & Signal

Coverage on Royal Caribbean Cruse

Hi everyone,I will be taking a cruise to Mexico on Royal Caribbean's Navigator of the Seas ship.  I don’t see it on being covered on T-Mobile’s site, so I am wondering if I would have access to any sort of data on the ship and if there would be a cost associated with it.  Thank you all in advance. 

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F
9 months ago
M
MommaKFlowersRookie
posted in Coverage & Signal

Safety

I was recently in the hospital for 9 days and nights being treated for afib and a bad reaction for the procedures performed on my heart.  Imagine my shock and surprise when I discovered that I could not make calls or text because my payment of the bill was 4 days late.  I had not received any notice that I would lose access to help had my heart gone wild again! I am a long time customer of T-Mobile and feel like my safety should be taken into consideration.

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F
4 months ago
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sifontesFirst activity
asked in Coverage & Signal

No coverage to where I moved

Moved to a new home 3 months ago and we don’t have good signal at all.We have called tmobile multiple times and they said this part of the neighborhood is a dead zone.What do we do now? Without being on our WiFi, there is no way we can’t even make phone calls. Data, even worst.How can we justify paying for services that doesn’t work in our home, in case of an emergency, we can’t even call out.We still have 10 more months paying for our phones, is there a solution? How can we even port our numbers to another carrier if we still paying for 3 phones?

7
F
Pillar
7 months ago
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goochFirst activity
asked in Coverage & Signal

5G iPhone

Will upgrading to a 5G phone improve my cell reception? I have been sadly disappointed with my T-Mobile service. I am willing to try some other options before I consider switching carriers.

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F
2 years ago
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mojohnFirst activity
asked in Coverage & Signal

Calls are sounding garbled and like a robot

I am in the Kansas City area.  When on calls lately I the other party sounds like a robot or else they say that I sound like one.  I know of at least 3 other people who use T-Mobile who are experiencing the same thing.  Also,  calls just drop.  When I complained to customer service they sent me a new SIM which, of course, did NOTHING. I have 2 lines on my account and we are seriously thinking of leaving T-Mobile.  Another person who is also on T-Mobile locally, is getting fed up with the service and will be leaving . I have extended family members on T-Mobile here in Kansas City who are having similar issues. I do not feel comfortable making important calls on my phone because sooner or later I will likely be dropped.Are there others out there experiencing this?

7
H
1 year ago
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kbeat2Rookie
asked in Coverage & Signal

Coverage and signal keep changing

Just wondering if anyone else is not loving the new 5G system like I am. We had to get new phones because of the old 3G system going away so we changed carriers and phones and went with T-Mobile because they showed 5G coverage everywhere we needed it (House, work, cottage). Well, so far the reality has been far different than the promise. We both get worse coverage with our new plan/phones than we used to, even though we were on the old Sprint network before. We seldom see 5G, mostly LTE (But even showing that most times we can’t get a page to load) and sometime EDGE with a signal strength of about -119. This morning my phone was showing Edge but with 5 bars and a signal of -51, I thought maybe something was updated, but no, an hour later it’s back to -119 and LTE. How can my phone be set to AUTO, be on the same network as before and get worse coverage ? I NEVER saw EDGE coverage on my old phone. Today I got an E-Mail from T-Mobile asking me if I am enjoying Netflix on my phone, like I

7
F
Pillar
2 years ago
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magenta8125013First activity
posted in Coverage & Signal

MLB reedemption

Is anyone else having trouble redeeming the MLB subscription today. I hit redeem and it does nothing for the past hour but say its in progress.

7
R
2 years ago
A
aliof3Rookie
asked in Coverage & Signal

MOVING GREAT NO SERVICE!!!

I am a current TMobile customer, matter of fact just added a line for my daughter as well…. I live in the suburbs of atlanta and have ok 5g service…. but Im moving sometime in the middle of this month to Union Point Georgia...one of my daughters already lives there and it's actually her house Im moving to when she leaves for Seattle.  problem is is when i visit there my service is minimal at best outside the home, go inside and hang it up it's a done deal you'll have absolutely NO service!! i know if i were to obtain a signal booster i could get service inside the house but how do i go about doing that? i've found a few of sprints signal boosters (Sprint AirUnity 587 Magic Box (B41HL) LTE Signal Booster) on a shopping site i use for next to nothing, could i use that here at t-mobile? and if not what should i be looking for to get to use as my signal booster? thanks

7
F
Pillar
2 years ago
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Rajnishkumar510First activity
asked in Coverage & Signal

network issues

Lathrop 95330 area network issues no signal plz fix here network issues 

7
R
4 months ago
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queryFirst activity
asked in Coverage & Signal

Face Time coverage overseas

Does my Magenta plan cover using Face Time overseas, specifically Turkey and Romania? I would be the one initiating the call to one of those two countries.  The person being called reported he/she had trouble connecting to another meeting platform.   I do NOT want to make the call if there is any chance I would be charged for it.  Thanks in advance, anyone out there who knows.  I could not find the answer to my satisfaction on the T Mobile website.  

7
F
Pillar
2 years ago
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tomwillFirst activity
asked in Coverage & Signal

Message Blocking

I’m using a T-Mobile eSim on my iPhone with a pay-as-you-go plan. When I try to send a text message it fails and I get this response: Free Msg: Unable to send message - Message Blocking is activeI’ve looked this up on TMO support and followed this link to configure message blocking: http://t-mo.co/profileblockingIt lands on a “We can't find the page you're looking for.” page. How do I fix this? 

7
M
6 months ago
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MoosaNaeemFirst activity
asked in Coverage & Signal

Can’t use Certain Apps on Cellular

It’s been such a struggle. For no apparent reason I can’t use certain apps such as Youtube, Instagram, Snapchat, Twitter, certain websites on Google. Whatsapp takes a few minutes to load messages. This all happens when I’m on cellular. I’ve tried restarting I did that thing where you #263#. I literally factory reset my phone. Please somebody help me.

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M
1 year ago
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MagentaPlan4VacationFirst activity
asked in Coverage & Signal

What Network to use in Philippines

Going to the Philippines. I have a Magenta plan but I’d like to know, when I get to the Philippines and setup my cellular Network what will I choose in order for my phone (I have Iphone SE) to work?Or can I just turn on my phone and it will automatically select a network that’s connected to TMobile? Help please. Thanks!

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M
1 year ago
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magenta8912751Rookie
asked in Coverage & Signal

can't change sim to esim

 if i change sim to esim it always doesn't work, how to solve this? 

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P
2 years ago
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magenta5462803First activity
asked in Coverage & Signal

I will be going to the Philippines soon

Hello T-Mobile! I will be going to the Philippines soon for a month and I would like to know if I can use unlimited text and data in the Philippines under my Simple Choice North America. If possible, will I get charge everytime I use it or is it just free?

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F
Pillar
1 year ago
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rgw53First activity
asked in Coverage & Signal

Weak Signal

I have t-mobile internet for less than a month but since first setting up I have always had weak signal. Download speed is between 15- 45 mbps and upload is less than 5 mbps. Does anyone have any suggestions on how to improve. I have the Nokia router.  Thanks,

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T
2 years ago
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Mirror and snakeLearner
asked in Coverage & Signal

Will my Sonim XP3 work after July 1, 2022?

Apparently people with a Sonim XP3 were told their phones wouldn’t work after January 1, 2022. Well, mine still works.Now I am getting regular texts from T-mobile saying my phone won’t work after July 1, 2022. Should I believe it?The texts say T-mobile is getting rid of 3G and that I should “upgrade” my device. The XP3 is a 4G LTE phone, so why should this affect me? I would consider any other device a downgrade anyway, since I hate both touchscreen phones and the KaiOS they install on most flip phones. Is this just a marketing ploy?

7
brightwood83
1 year ago
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