Coverage & Signal

Discuss our 4G LTE & 5G networks

  • 2,308 Discussions
  • 7,003 Replies

2308 Discussions

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IhashuFirst activity
asked in Coverage & Signal

speed sucks

I don’t get the wifi speed. I just did a speed check and it pulled 16.5 and up .89 but when I turned off my wifi and did a speed check with my r-mobile cell at a 5G it pulled 133.4 and up 10.8 I’m definitely not satisfied.

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1 year ago
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Coupland350First activity
asked in Coverage & Signal

Devices Connected To My WIFI

Can someone tell me hot to check which devices are connected to my WIFI? I have an EERO router plugged into my T-Mobile gateway. I’m able to log on to the T-Mobile gateway but it is not showing me all the devices connected to the WIFI thru the EERO.

0
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1 year ago
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Ly phamFirst activity
posted in Coverage & Signal

roaming data

Hi, im in Vietnam, and i have used around 115 Mgb, does T-mobile charge for it?

6
drnewcomb
Pillar
1 year ago
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eson3989First activity
asked in Coverage & Signal

10gb high speed data

I currently have the Simple Choice Family Plan with 7 lines. The plan itself comes with “Unlimited Data with 2.5GB Smartphone Mobile Hotspot” would it be best to add “10GB of High Speed mobile hotspot data” if just 1 of the line requires additional high speed data before speeds get reduced during congested use?  Is that what the purpose of the 10GB of High Speed mobile hotspot add on does?

3
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Pillar
1 year ago
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Panzer981First activity
asked in Coverage & Signal

Frequent send and receive failures with text messages

i have been sending text and they haven't been going thru, receiving voicemails without receiving a call alert first. seems like a communication jamming is happening.

1
F
Pillar
1 year ago
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KeyLowFirst activity
posted in Coverage & Signal

Switching Wifi Ghz Network

How can I switch from 5Ghz to 2.4Ghz?

1
gramps28
Pillar
1 year ago
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TonyDFirst activity
asked in Coverage & Signal

HINT WIFI Interference with New AT&T Fiber Install next store

WiFi analyzer app shows AT&T Haystack directly over my TMobile HINT wifi channel.  no way to change it.  I ended up selecting 5 Ghz wave that was else where and was able to get wireless devices working again.

0
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1 year ago
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DisappointedRVerFirst activity
asked in Coverage & Signal

No Internet

I have a 5G Inseego M2000 Mifi device. I’ve had this device for over a year, and it has worked very well. I use it for Internet access for all my devices as I travel from place to place. I’m now in Mesa, AZ where I’ll be for a while. And the park that I’m at has free cable access for Internet. So, I discontinued T-Mobile for while I’m here. Unfortunately, the cable Internet had some issues, so I needed a backup and had T-Mobile reinstated. However, I have been unable to access the Internet from the MiFi device. I can connect to the device but have no Internet. If I do get Internet, it lasts for maybe 1 min, then disconnects from the Internet. I have worked with T-Mobile’s helpdesk, but I still don’t have access. Is there an issue with my MiFi, or is there an issue with T-Mobile. BTW: my neighbor appears to have great T-Mobile access.   

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Pillar
1 year ago
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HarryDaddyFirst activity
asked in Coverage & Signal

Not convinced

The speeds and stability of the network are both shabby. I live only about 2 miles from a tower and the signal strength and consistency suck. How can I get T-Mobile to push that signal up a few notches. If you’re going to attract customers you ought to have the coverage they need. Go big or go home. 

4
H
1 year ago
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desperado94Rookie
asked in Coverage & Signal

Downtown Billings, MT - DO NOT SWITCH TO TMO - THEY NEGLECT OUR TOWERS

hello, i thought id drop by here to let everyone in my area who might be thinking about switching to them know that the service is godawful, and it appears they have zero plans for midband 5G here. it’s especially pathetic that the midband is in most small towns BUT not the largest city in MT. The tower downtown (the big one on n. 22nd street) is insanely overloaded and oversubscribed. it was erected a few years back after people started jumping ship again from the bad signal from lack of towers. now they’ve neglected the overloaded tower and it malfunctions practically every weekday from 9a-9p. AT&T has actually rolled out 5G service correctly, and so has Verizon. T-MO is once again left as the worst and slowest carrier in Billings. (don’t believe me, check rootmetrics!) i would love to switch but i’m currently stuck with them and have major buyers remorse. also, youd be lucky if a call goes out or comes in when roaming.  so listen fellow Billingsites - don’t do it. you’ve been wa

0
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1 year ago
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Biglock44First activity
asked in Coverage & Signal

Can't Receive calls from one number

I can't receive calls from one specific number (my job). The number IS NOT blocked. It works maybe once a day then it stop working. When someone calls me from the job phone, it will ring and go to voicemail but the message they leave don't get recorded. Have anyone had this issue? If so, how was it fixed? (All other numbers work)

5
drnewcomb
Pillar
1 year ago
R
rvkirankumarFirst activity
asked in Coverage & Signal

OTP

Hi Team, I am not receiving otp to my phone number my number is 201******* 

2
F
Pillar
1 year ago
C
Cookie2040Rookie
asked in Coverage & Signal

Texting Problems

Has anyone else having problems sending and receiving text messages?

10
F
Pillar
1 year ago
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Lbheavymetal97First activity
asked in Coverage & Signal

xbox live party chat not working with mobile hotspot

Hello, i recently had to switch cellphone providers from sprint to tmobile since sprint merged. For years i have played xbox live with a mobile hotspot all the way back to when ntelos was still around. Its always worked fine until i had to switch to tmobiles network and now i cant join any xbox live parties whatsoever. This has never been an issue until now, ive tried speaking with representatives and gotten no help or real answers as to why this is. Ive read on here that others have had similar issues with tmobile but they were using a gateway router. Im using the hotspot off my phone which again, has always worked great until having to switch to tmobile. Anyone know a fix?

1
W
1 year ago
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sa5150First activity
asked in Coverage & Signal

Iphone isn't getting incoming phone calls

Only some calls come through on my Iphone . My family members on my account can call no problem , But when my doctor calls or other important phone calls . I only see missed call and voicemail . I get there voicemails no problem but pretty frustrating to keep missing the incoming calls . I never have a problem when calling out .  Its not on silent ,airplane mode etc… what is wrong ?

4
C
1 year ago
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Peter_ExclusiveFirst activity
asked in Coverage & Signal

unable to access internet data in Mexico appeared “PDP authentication failure”

Hi, I am in Mexico, I turned on data roaming and got a $5 add on, I have done all troubleshooting on the website but still unable to access to the internet, Safari appears “Could not activate cellular data network PDP authentication failure”  contacted T-Mobile a few times still unable to use internet data, please help thank youMy account is T-Mobile Unlimited $50 prepaid + $5 add on, iPhone12 pro

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S
1 year ago
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smithc72First activity
asked in Coverage & Signal

Is service ever going to improve?

I was a loyal sprint customer. Since t-mobile bought sprint, service has been awful. They said it would take a few years for all the towers to be functioning. They claim that all towers are functioning now, but I have even worse service. I have lost service in my house and on my street. I have SOS in most places. The coverage map says I should have 5g in the areas my phone displays SOS. T-mobile is still the cheapest since they kept my sprint price. Whenever t-mobile reaches out about my complaints, they tell me that the map says it should be working and there are no outages. That has not changed my terrible service. Does anyone have any information or inside knowledge about this? Any idea is the service will ever improve? At this point, I’m about to switch providers and pay $30 more per month. At least then I won’t be paying for nothing.  

5
F
Pillar
1 year ago
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arockhold60First activity
asked in Coverage & Signal

Why is replacement phone not registered to a network? Galaxy21

I received new phone yesterday, used Smart Switch and began to use phone.  I was texting and all was well.  Last night, I couldn’t send texts or call and I get this msg about my device not being registered to a network...wth Tmobile? 

3
syaoran
Pillar
1 year ago
R
rpclark1First activity
asked in Coverage & Signal

MLB.TV free offer for 2023 season?

Hello, I realize its early but is T-mobile going to offer MLB.TV for free for the 2023 season like they have done in previous years?I thought I had read somewhere that the agreement between T-mobile and MLB had ended but maybe that was for MLB network and not MLB.tv? 

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J
1 year ago
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DholbFirst activity
asked in Coverage & Signal

T mobile internet and data connection

So my internet keeps going in and out on the router. I follow the instructions on the router and it still keeps connecting to the internet and disconnecting. I have left it turned off all night and I still have the same problem. But also my data on my phone has also been a lot slower than it was when I first switched. I pay for the MAX plan so I don't understand why that is slower than it was unless Tmobile is having problems in my area with speed and bandwidth. 

0
D
1 year ago
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PoconoPeteFirst activity
posted in Coverage & Signal

Remote restart issue

I have two Gateway internet devices in two different homes. If one home looses power and I am not there to restart the device how can I remotely start its’ wifi network?

0
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1 year ago
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otterfordFirst activity
asked in Coverage & Signal

Auto reset after power outage?

Does T-mobile device automatically reset to factory settings (for everything) after there’s a power outage? 

1
gramps28
Pillar
1 year ago
V
Vanyard1First activity
asked in Coverage & Signal

Intermittent Internet (KCMO Area)

My network seems to be dropping all the time this past 3 days.  Before the Home internet was working great.  Is there an update my system is missing?

0
V
1 year ago
5
5GMobileDisasterFirst activity
asked in Coverage & Signal

Mobile Game stuck at loading screen 34%

Help!? So I just switched from MetroPCS to T-Mobile, also got a new phone, Samsung s23 ultra. When I was on MetroPCS I played the game Marvel Strike Force all the time over mobile data. Now since I've switched to T-Mobile it freezes at the loading screen. Almost as if I have a bad connection.  So I downloaded a speed test app,  over Mobile data lol,  and tested my speed. It worked fine 600Mbps download 40Mbps upload. So I thought maybe it was the phone so I tried connecting to my home wifi, but as soon as I did the game loaded right up. So if anyone knows what it could be or how I could fix this please help! 🙏 P.S. I have tried  Force closing, clearing cache/data, Uninstalling/reinstalling, resetting network connections, turning phone on and off, ect. Pretty much all the basic troubleshooting I've tried. Whatever is going on is something I've never encountered before. I have read that maybe it has something to do with the game sending to many data packets and the connection timing out

1
syaoran
Pillar
1 year ago
A
Argmore1First activity
posted in Coverage & Signal

only getting 1mbps download speeding

only getting 1mbps download speeding 

2
9
1 year ago
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