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Discuss our 4G LTE & 5G networks

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I HATE T MOBILERookie

posted in Coverage & Signal

Horrible Cell Service and equally bad customer service.

T Mobile is quite possilbe the worse cell phone carrier. Even worse than Metro and Sprint

29 days ago

nikhilchandranHelper Level 1

asked in Coverage & Signal

No 5G Signal on my new Galaxy S22 (Unlocked) , stuck on LTE (4G/4G+)

I live in San Jose, California. Where we have 5G coverage across this region. All my other phones in my household are getting T-Mobile 5G-UC, except for my new S22 5G phone. I have tried resetting the SIM (its a new sim), Reset the APN settings, also added manual APN settings. But, still not getting 5G. Any idea how to solve this problem, since i bought my new phone to make use of 5G coverage from T-mobile.?

1 year ago

5GUCSucksFirst activity

posted in Coverage & Signal

5GUC

I am to my wits end with this 5GUC crap. My phone simply doesn’t work when on it and hasn’t since their rollout. With the amount of complaints, why is T-Mobile ignoring this issue? I keep my phone on LTE just so I can use data when not on WiFi because of this. This is completely unacceptable. Why won’t T-Mobile address the serious issue?

3 months ago

PRSFirst activity

asked in Coverage & Signal

TMobile texts at 5 am

Is there a way to change the time at which I get automated texts from T-Mobile. This morning I got a “cell phone tower has been upgraded text” at 5 am. I also regularly get notifications about bill pay at that hour too.I understand that I can’t turn off account texts from TMobile. As a suicide prevention coordinator I also cannot put my phone on silent to get around those early morning texts.

6 months ago

LynzeeFirst activity

asked in Coverage & Signal

No service/connection

Has anyone been experiencing the no service/connection - even with the wifi. For the past several weeks service has been horrible. Having very little to no connection.

8 months ago

fonpee2First activity

asked in Coverage & Signal

Jiggyfly343First activity

asked in Coverage & Signal

What's the point of having Tmobile Digits if I have to have my phone to access it?

This seems ridiculous to me, for a while I had T-Mobile Digits installed on my work computer incase I forgot my phone at home, I would still have access to my phone and texts virtually. Now with the new "Let's confirm it's you" security feature, I need my phone to log in to the Digits app... which completely defeats the purpose of the app. There's no way to disable that security feature from what the rep on the customer service line tells me. So why does T-Mobile even offer Digits as a feature if I can't use it unless I have my phone in my hand? Seems kind of dumb.

27 days ago

Cookie2040Rookie

asked in Coverage & Signal

Texting Problems

Has anyone else having problems sending and receiving text messages?

1 year ago

KH2832Rookie

asked in Coverage & Signal

5g metrics

Why does my gateway show 5g but I have no 5g metrics? It show only lte metrics.

3 months ago

David BFirst activity

posted in Coverage & Signal

T-Mobile doesn't seem to care about existing customers

I have had T-Mobile for cell service and home internet for almost a year and have been very happy with them to the point of bragging about them to other people.On Tuesday March 7th I was experiencing intermittent signal on my cell phone and no signal at all on my home internet. After talking with T-Mobile technicians I was told there was an outage in the area and that it would be fixed the next day, Wednesday.I called back again on Wednesday, because I still had little to no signal. I was told was told that the outage was fixed and they were working on positioning. They told me they would call me back.On Thursday they had never called me back so I called again. This time I was told that they had repositioned the tower so it was no longer pointing toward my house and that nothing could be done about it. The technician also told me that I may want to look into a different carrier.

9 days ago

magenta7287486First activity

asked in Coverage & Signal

3G/4G light on Cellspot

For the past three days the light for the 3G/4G on our CellSpot has not worked. Several times we have unplugged the CellSpot and our modem and waited before plugging back in. Not sure if this is making a difference in our coverage, what else can we do?

10 months ago

Dprice2413First activity

asked in Coverage & Signal

In a huge 5g area but phones getting 4g only

I don't get it my phone has been reverted to 4g its a Samsung s23 I did all the basic trouble shooting but nothings working. I will add I reset the access point name to default idk if that helped or made it worse but it's fusterating

9 months ago

NalogirlHelper Level 1

asked in Coverage & Signal

Wifi calling while outside of US

Super frustrated with this…We are in Japan now. (Have US phone numbers) My kid made some calls to US via Wi-Fi calls (which is stated in our billing) and received some calls from US (also says Wi-Fi calls on the billing) I chatted someone at customer service for over an hour and she said we will be charged for this. (25c/min) (for both incoming calls and going calls) but more I read up on it, I should not get charged when using Wi-Fi calls between two US phone numbers. Am I wrong? please advise me if you have had the same experience. we have One plan with unlimited calls. thank you.

11 months ago

toonzbFirst activity

asked in Coverage & Signal

5G or 4G or 2G Signal coverage issue.

I am located in 39 SCHOOL ST ASHBURNHAM. According to the official website, this area is covered by 5G, but in reality, my phone cannot connect to the network. There is no 5G, no 4G, no 2G, and I can't even make phone calls. All my colleagues and students who use T-Mobile SIM cards are facing the same issue, regardless of the brand of their phones. Can engineers please consider enhancing the power of the base station to resolve this issue? Otherwise, we will have to file a complaint.

2 months ago

sydneyRookie

asked in Coverage & Signal

Is the problem my old or t-mobile network?

Hello! I currently have an iPhone SE 2020 and use T-Mobile connect with 6 GB of data. I normally don’t use all 6.Occasionally while driving or trying to use the internet, my internet stops completely. I may have full bars and LTE showing it is on, but I can’t use my phone for anything including sending texts. I live in Iowa City, Iowa, which is a pretty populated area and should have 99.9% coverage at least according to the map.The biggest issue is when I am driving and need to use GPS. I have gotten lost in new areas at night because of this. Meanwhile my work phone (iPhone 12 with Verizon) is able to connect just fine as long as I have it on me. If I don’t have it on me, I am unable to find directions, contact family or friends to tell them where I am, or use the internet to search for help. Is the problem my old phone or lack of coverage? If it’s coverage, I am switching to Verizon despite T-Mobile claiming I have coverage everywhere including these dead spot areas.Please let me kno

1 year ago

james.paceRookie

posted in Coverage & Signal

Unable to receive calls or texts from AT&T network customers

Have a number of phone on my plan, one of the phone numbers cannot receive calls from AT&T network cell phones (AT&T, Cricket, ..) Has been going on for a number of months.Changed multiple phones (iPhone, Samsung, LG)Changed service provider - Verizon to T-Mobile (both providers with same issue)Changed SIMS (have to change sim when changing providers)Verified not on any blocksand have tried from many AT&T numbers.Message received: “This phone number is currently not receiving calls at this time” Recommendations? Many open support tickets with T-Mobile Support.

1 year ago

CateMcCFirst activity

asked in Coverage & Signal

No service when power is out

Does anyone know why a TMobile cell phone won't work during power outage yet other providers' phones do? It's frightening to be without power AND cell service!

9 months ago

desertnomadFirst activity

asked in Coverage & Signal

Very slow SMS delivery

I have a SwitchBox (https://switchboxcontrol.com/)This is a box that uses a T-Mobile SIM to control power to remote devices. It is used typically in an aircraft hangar to turn on an engine pre-heater. It works by receiving SMS messages containing commands. Sometime when I send it a command, it responds within a few seconds, and sometimes the message is not delivered for a few hours. This afternoon one message took 4 minutes to be delivered to the box and the next one took two and a half hours. In both cases I can see the credit debited from my pre-paid T-Mobile account immediately.What is the problem with these long delays when sending an SMS to a T-Mobile device?

1 year ago

achicoryRookie

asked in Coverage & Signal

sim card

I have a 4G compatible phone but the sim card I am using is from before 4G. Will I need a new sim card when 3G shuts down?

2 years ago

VictorKFirst activity

asked in Coverage & Signal

SMS URL String

My router as a two level logon protection and can SMS a code to my phone for verification. For this the router needs a URL string. Here is an example for another SMS provider: bulksms.vsms.net:5567/eapi/submission/send_sms/2/2.0?username=###txtUser###&password=###txtPwd###&msisdn=###txtDest###&message=###txtMsg###. Can anyone advise the format for using TMobile SMS?

8 months ago

Damron84Rookie

asked in Coverage & Signal

Roaming Issue (US Cellular) in WV (1 phone fine 1 not)

Hello everyone I hope someone can help me get to the bottom of this (I have yet to find an answer anywhere on Reddit, Here, or with Tech Support). My wife and I have used Mint for 2 years and it was relatively good which is why we swapped over to T Mobile the other day. The town 2 miles down the street (our biggest “city”) we have always never had service (we get 5 bars but emergency calls only) which we thought was weird since multiple towers are in town and T Mobile maps show signal there. We just got used to it and figured oh well we won’t have signal when we go grocery shopping etc. Fast forward the other day, first time going to town since swapping to T Mobile. We both have BYOD , mine is from Samsung Unlocked S22 Ultra and hers is a used Galaxy Z Fold 3 5G. We went to town and she was blown away she had signal in the town which we never have. I did not, I only got the emergency calls only. We figured out it was because she is connecting to US Cellular, which is a HUGE T Mobile ro

2 years ago

Jmac19Rookie

asked in Coverage & Signal

No internet on lte in Phoenix area

Rarely can I get on the Internet with my iPhone in the Phoenix area on LTE even though I have signal strength and can make phone calls. I have checked all my settings. I never had this issue in the Pacific Northwest. It’s very annoying and I am thinking of changing carriers.

2 years ago

patrickcorreiaFirst activity

asked in Coverage & Signal

T-Mobile Blacklisted my phone by mistake - any advice to get them to be accountable?

On January 6th my Samsung Galaxy Z Flip 3 stopped connecting to the T-Mobile Network. Previously it had been working for 3 months with no issues. I called T-Mobile on January 7th and the rep told me someone had likely blocked my phone by mistake, likely a typo when someone at T-Mobile entered an IMEI number from a different phone. I sent him receipts from Samsung showing that I had purchased an Unlocked Phone. He said someone would call me the next day. They didn’t.I didn’t report my phone stolen, lost or have any issues. I also have Auto Pay so basically there is no justifiable reason to Blacklist my phone. T-Mobile asked me to send it to Samsung to have it repaired (this is before they explained Blacklisting to me). Samsung received my phone and of course told me that the phone was fine and T-Mobile should not have directed me to them. Samsung explained Blacklisting to me. They sent my phone back.I have talked to at least seven T-Mobile people, visited the local T-Mobile store, and s

1 year ago

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