Device unlock

T-Mobile devices come locked to our network. Here is a space to talk about unlock eligibility and processes.

  • 330 Discussions
  • 1,559 Replies

330 Discussions

K
Kells90xFirst activity
asked in Device unlock

Locked UICC Help Needed

I have a Samsung Galaxy Note 20 that has been fully paid off. TMobile said the phone was unlocked. At that point, I ported my number over to Comcast. Once the port was successful, I tried to use the phone with the Comcast SIM only to see that there was an error. The device has a UICC lock  to Sprint that I was not aware of. I have been on the phone for days with TMobile to get the UICC lock removed but I’m not having any luck. I can’t unlock the device from my end. Settings > System Updates > UICC Unlock does not work. I see a message of “System Initializing” and then it disappears within seconds. I need help. 

0
K
5 months ago
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mahammad zeynalliFirst activity
asked in Device unlock

Unlock T-Mobile iPhone

Hello. I ordered an iPhone 12 Pro from Azerbaijan, the phone is locked by T-Mobile. What is the solution to this? I wrote to the place where I bought the phone and they couldn't help.

2
E
4 days ago
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Abbasgsm556First activity
posted in Device unlock

Unlock Device

Sir IMEI: 990015970384731 My phone is locked and I can't use other operators. I don't speak English and I went to the Irvine business office and they couldn't communicate. hope to help me unlock.

4
gramps28
Pillar
11 months ago
A
AndreyOmskRookie
posted in Device unlock

Sim Unlock iPhone 8

Здравствуйте, мой iPhone 8 куплен с рук, на нём заблокирована sim на Ваш оператор.IMEI полностью чист, проверен на Вашем официальном сайте, телефон не украден и не потерян.IMEI: 356703088740708Прошу отвязать мой iPhone 8 от Вашего оператора.Заранее благодарю.

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gramps28
Pillar
1 year ago
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json1First activity
asked in Device unlock

Why is it so hard to get my phone network unlocked??

I have been asking to have a network unlock on my phone that I bought from Samsung for over 2 weeks!!! All I get from the reps and managers is they put in a request and escalated it and wait 24 to 48 hrs. I have and nothing…… I really need to use my phone out of country and don’t know what to do!! 

4
tidbits
Pillar
6 months ago
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brisemwagaFirst activity
asked in Device unlock

permanent unlock for international usage

wife gave me her phone but forgot to unlock it for being able to be used in a different country.

3
syaoran
Pillar
6 months ago
M
magenta8285812First activity
posted in Device unlock

unlock device

Why hasn't the carrier been unlock yet, even though there are no outstanding bills on it? Please consider my request

4
gramps28
Pillar
1 year ago
D
deiviFirst activity
asked in Device unlock

unlock

I have bought a telephone from a colleague that is in his company, I have returned to Colombia and it does not work with the operators in this country, it is possible to unlock it so that it works

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F
Pillar
1 year ago
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liangjin000First activity
asked in Device unlock

iPhone unlock

35 593949 922503 5  My mobile phone in the white list now people in China can not use the network, trouble how to unlock where to consult customer service can not find customer service options.

3
gramps28
Pillar
11 months ago
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LazizxanFirst activity
posted in Device unlock

How to unlock my iphone SIM CARD

How to unlock in the my iphone sim card sloth i need delected mobile servise usa (T...mobile)help me speedly !!!!another thanks

1
gramps28
Pillar
1 year ago
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JorgesfkFirst activity
asked in Device unlock

Unlock iphone 11

I brought my iPhone 11 to Mexico and it is locked by T-Mobil, how can I request that it be unlocked?

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gramps28
Pillar
1 year ago
8
85larrykFirst activity
posted in Device unlock

Misleading Sales Reps

I wanted to try T-Mobile.  I briefly saw an ad that said you could try T-Mobile for 30 days without commitment.  I called sales to ask about this.  They said yes, they would send me a SIM card which would allow me to test the service.  To do this, I would need to provide all my information so that at the end of the trial period, I would automatically become a customer unless I canceled (pretty common practice).  I was told that the 30 day trial period would not start until I installed the SIM card that they were sending me.  I asked about 55+ plans and settled on the mid range $70/month plan for two lines. And finally, I asked about phones and was told that if I became a customer, T-Mobile would off me an i-Phone 14 “on us”.  No mention of a trade in was made.  This all occurred on Dec 26, 2022.It took me until January 10, 2023 to get ATT to unlock my phone (another story).  So I installed the SIM card on January 10.  To my surprise, I immediately received a text from T-Mobile stating

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R
1 year ago
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Aks1031First activity
asked in Device unlock

unlock decive

I had a phone line for my ex. Long story short we broke up, and suspended the line. I am now trying to use that line and it says it is locked and not eligible to be unlocked. I no longer have the phone associated with that line however I purchased a new phone through the website for that line. 

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Community Manager
4 months ago
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R_t94Rookie
posted in Device unlock

unlock device

I have an iPhone 14 pro when I got the phone I paid over $1000 and bought it outright that same day so I wouldn’t have to make payments on it but now that my service is cut off and I’m trying to switch providers T-Mobile ole fraudulent services won’t unlock my phone saying I have to pay $300 or more due to my phone not being paid off which is a complete lie!!!! What can I do because I feel like they’re trying to cheat me out of more money and they have crappy service hence why I’m switching providers in the first place!?!?

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Pillar
6 months ago
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Shahnawaz shahFirst activity
asked in Device unlock

unlock device

It’s been more than 72 hours since T-mobile has requested Apple to unlock my device but it still sim locked . What should I do now . And can someone tell me how many days Apple take to unlock my device . I am using 14 pro max 

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gramps28
Pillar
10 months ago
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AberroquiaFirst activity
asked in Device unlock

can i unlock my phone for free?

I bought a used samsung s10+ and i want to know if i can unlock it for free since im in a foreign place and short from money (im not from usa) and i need a phone number and internet since sometimes there isnt free wifi and its dangerous.Would appreciate it a lot if someone can tell me if i can unlock it for free, i supposedly checked the imei and it didnt say anything wrong but i have nevet sed any plan from t mobile so i dont know

3
9
7 months ago
Z
zahidaliRookie
asked in Device unlock

Carrie unlock

Hi sar my my name zahid iPhone 13pro carrier locked please unlock my phoneIMEI 358750487833806 serial number TYGK2GJ0F7 

3
syaoran
Pillar
17 days ago
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Niar67First activity
asked in Device unlock

need some help

I have a one plus nord n200 and i live in cuba.My phone is temporaly unlocked. I pay the cash and still dont unlock permanent my phone. I dont know what i need to do

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F
Pillar
8 months ago
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ZONGYANGRookie
asked in Device unlock

Hello, can you guys help me unlock my iPhone device? imei359408083458143

您好，你们能帮我解锁我的iPhone设备吗？IMEI359408083458143 

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gramps28
Pillar
1 year ago
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Aries64First activity
asked in Device unlock

Changing carriers

My phone has been stolen last week and I decided to switch carriers. Upon doing this, T-Mobile wants to verify ID through phone number or Bio, which requires old phone that was stolen. I don’t have access to transportation to get to another phone or anyone near with a phone to call 800 number. How can I get transfer port PIN? Is there not a Chat service available with T-Mobile customer service? 

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2 months ago
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mujahedahmedFirst activity
asked in Device unlock

Misguidance and Misinformation ( SCAM )

So, Weeks ago I had purchased a T-mobile Phone, They scammed me saying its Unlocked, However I managed to transfer the phone on my account and asked T-mobile customer service to unlock it for me and they checked into my account they said according to T-mobile Terms The account should be $100 paid or 365 days to be with them, so my account was already $60 all I had to do is to process with $40 or more So he made me refill my account with $50 and told he would unlock it for me and I will have it unlocked it within 72 hours.However then I relied on T-mobile customer service I paid $50 more and refilled my account he told he processed with unlock request and would be unlocked within 72 hours, but it’s been over 3 weeks phone is still locked and now when i contact the T-mobile 611 again they are giving different information every time i contact them.So My Concern , Question and Next step:Is T-mobile so unstable to Handle customers with improper customer service just making people give them

3
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29 days ago
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LiuhangFirst activity
posted in Device unlock

Unlock the device

My mobile phone can't communicate.

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F
Pillar
9 months ago
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Dima_MazurFirst activity
asked in Device unlock

Unlocking iPhone 12 mini

Good morning, I have a loan paid for my phone and it is suitable for unlocking, so I want to unlock my iPhone 12 mini

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Pillar
1 year ago
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darwinfelsefesiFirst activity
asked in Device unlock

Operator unlock

i live in turkey and i'm not a t mobile customer White buying the phone the 2nd hand man Said to me that this phone is an international phone I want to unlock the operator 

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gramps28
Pillar
9 months ago
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LeannFirst activity
posted in Device unlock

unlock old phone

I want to unlock phone to give to my mom from another carrier

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F
Pillar
1 year ago
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