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Device unlock

Device unlock

T-Mobile devices come locked to our network. Here is a space to talk about unlock eligibility and processes.

155 Discussions
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155 Discussions

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GregglesFirst activity

asked in Device unlock

Check if Device Reported Stolen

Hello! I recently purchased an iPhone 11 on Mercari for $60, and found out finally after fixing it that there’s an iCloud lock. But I am also curios if there is any way to check and see if it has been reported lost or stolen through T-Mobile. If so, I would gladly return it to the owner, or see if they did not wish for it back, could unlock it. I know if I were to ever lose my phone, I’d pray somebody honest found it and did their efforts. Does anybody know how I could go about that?

6 months ago

Mandylou81First activity

asked in Device unlock

maxwellpkFirst activity

asked in Device unlock

please check try unlokc my iphone XR network lock

HI sir,i buy this second-hand iphone form a seller of personal. but this iphone is been network lock.i thing this phone already pass contract period long long time. and can been ublock.please check and hoping feedback form yout team. my phone SN is : F71XT29EKXKNimei number : 35 734209 804102 8imei number : 35 734209 797405 4

2 months ago

Andreybr01Rookie

asked in Device unlock

unlock device

hello, I bought the device from my hands in Russia, it turned out to be your sim lock, please remove it, there is no data from it, because the phone was bought from my hands, remove the lockimei: 357341095093339sn: Dnpxp0vzkxkqthere is no other way to contact you from my country

4 months ago

MOLARookie

asked in Device unlock

iPhone Unlock Problem (Moved to Another Carrier)

Hello. I have recently switched carriers and ported my number over. I had purchased an iPhone 12 Pro Max from T-mobile and have recently paid off the final bill, which includes the remaining balance on the phone. This is after I have switched carriers and ported my number to the new carrier. I realized, unfortunately, that I am unable to login to my T-mobile account because the associated number(s) is no longer with T-mobile. I reached out to a rep regarding this issue and was told that I would receive a confirmation around 24-48 hours via email regarding the unlock request. This did not happen. I reached out to support via chat and basically after an hour of talking, nothing can be done online. All I got was just to a generic link provided on how to unlock the phone, which brings me to the page on to login to my T-mobile account, which is not possible. I had my account PIN stored away in my notes but it seems to be lost. I was told by the agent on chat I would need to visit a store

4 months ago

MM70Rookie

asked in Device unlock

Unlock code 132

Long term customer, purchased Tmobile Galaxy S21 3 years ago on Ebay. Trying to do network unlock, and get reason code 132. T-mobile is not much help. How can I get this unlocked. T-mobile says it was not purchased through them

11 days ago

GMA2468First activity

asked in Device unlock

Locked due to factory reset

My Samsung Galaxy A13 was reset and exfriend entered his google account information, when phone was returned I was instructed to due another factory reset, now when I try to set my Samsung up with my original information used when I received the phone, it does not recognize my information and according to Samsung and T-Mobile I need my exfriends google account information to unlock and allow me to get to settings and reset to reflect my information. Has anyone ever spoken to anyone at Google for their help in bypassing the pin and resetting their android. I need Googles phone number.

5 months ago

cannadanbaRookie

posted in Device unlock

I need to unlock my iPhone

I need to fight, but my sim card cannot be used

4 months ago

vsaravananvLearner

asked in Device unlock

TMobile locked my AT&T Phone

Hi,I newly purchased AT&T Postpaid Iphone week before.During the activation Instead of AT&T SIM Card by mistake i put TMobile SIM Card into it (Ultra Mobile SIM Card)So my AT&T Phone got locked by TMobile carrier.Now i am not able to use my AT&T SIM in AT&T Phone because its been locked my Sprint TMobile carrier.Initially i worked with Apple support to identify the problem. They only confirmed that TMobile is the one who has to release the lock to use this phone with AT&T.I have been working with TMobile for a week and did not get a proper response from them.They initially said that they want to whitelist this IMEI so they sent a request to internal dept.Then they asked me to go to physical TMobile store to verify my identity, Physical phone and Prrof of purchase --- I completed all these processStill my phone is locked by TMobile and they are not responding properly.Let me know what else i can do before TMobile unlock my phone.

5 months ago

wertuipFirst activity

asked in Device unlock

Unlock Iphone

Hello, I want to unlock my iPhone. It has a SIm lock on it.IMEI: 356697085986423MEID: 35669708598642

1 month ago

Tatiana94First activity

asked in Device unlock

unlock

hello, help me unlock my iPhone because I already live in Moldova and can't use the national sim card

4 months ago

CrushbossFirst activity

asked in Device unlock

device unlocking

How do I network unlock my samsung galaxy s22 ultra that t-mobile network lock ?

6 months ago

TuziRookie

asked in Device unlock

My mobile phone is blocked.

I'm an international student in the United States. Oh, my God, my luck is not very good. I'm a Chinese. I'm back in my motherland to continue my studies, but I just came back and my mobile phone can't use it. The operator's lock is blocked. It's too sad. He said it was a fraudulent blacklist. The operator is T-mobile. I can't contact the after-sales staff in the United States now. My IMEI is 35 538025 745006 1 I hope the after-sales staff can help me solve the problem. Thank you very much. When I return to the United States, I will definitely thank you. The mobile phone is very important to me because he is to Study is very important.

11 days ago

JingfengwenFirst activity

asked in Device unlock

I want to known if I can unlock T-Mobile iphone device

Experts, I bought a T-Moblile iphone device in Japan , But it showed Sim locked , I can’t use local japanese network carrier, I want to known if this device can be unlocked or not ? IMEI : 353073118672484 , How can i access and apply for the unlock requirement ? Could you kindly help me for this ? Thanks a lot .

4 months ago

Phongnt36Rookie

asked in Device unlock

check unlock sim

Hi TmobileI have pixle 6 with imei 351420594450509 please help me check unlock my device. I can using sim. Thanks

5 months ago

jioFirst activity

asked in Device unlock

I want to unlock the carrier

I bought se1 used.this one has t-mobile carrier lock in usa unlock.I want you guys to unlock this carrier lock.My email adress is yunjio0824@naver.comthank you🥲

1 month ago

ii2006First activity

asked in Device unlock

Unlock the network lock

I need to unlock my iPhone 12.IMEI 355727338205585Ask for help

2 months ago

AkingFirst activity

posted in Device unlock

353814082088565 My phone is locked and I can't use other operators. I don't speak English and I went to the Irvine business office and they couldn't communicate. hope to help me unlock

1 month ago

damianvincentFirst activity

asked in Device unlock

Is there any way to unlock local updates for andriod 13

It's beyond frustrating to find out well after the fact that your phones are locked down and you activity prevent your customers from using their phones how they please. I want to update to andriod 13, no one spends this kind of money on these devices to be using dates tech... If I wanted to stay on old versions of andriod I'd have bought a cheap phone or kept using an old phone. Does anyone know of a way to update your phone to a13, only in tech is it considered okay to restrict people's use of items they've purchased because you think its better for them. That would be like buying a new car that won't start if Ford thinks the weather isn't good enough to drive in, or your insurance company locking your vehicles ignition when rain starts, Nike sueing you or activity tampering with your shoes should you be discovered playing tennis in the basketball shoes. Just absurd you think this is a positive business model it's infuriating, I've been waiting ALL YEAR for the a13 update to move fro

5 months ago

fentonFirst activity

asked in Device unlock

Unlock iphone problom

I have contacted T-Mobile customer service (877-778-2106) and they indicated that my device has been unlocked. But I tried to wipe my device and replaced the sim card of another operator, but it still doesn't work, it's still locked, how can I do it? my iPhone IMEI 351671393327807

6 months ago

Joovictoroliveira61First activity

asked in Device unlock

How can I unlock IMEI

How can I unlock IMEI. I am in Brazil with locked by T-Mobile.

2 months ago

stefanimjmRookie

asked in Device unlock

how to unlock my cell phone

Hello, how are you? I want to know how to release the bands on my iPhone. It is registered with T Mobile.

3 months ago

Dougals MartinsFirst activity

asked in Device unlock

IMEI unlock

Preciso desbloquear meu Iphone 8 plus, que foi comprado importado dos EUA, e está com o IMEI bloqueado pela sua operadora, estou tentando contato pelo chat, mas não consigo. IMEI: 352977097973302

3 months ago

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