Home and Business Internet

A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet

2716 Discussions

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idrathernotsayFirst activity
asked in Troubleshooting

TMobile router connectivity progressively declining

I've had the Nokia router with the touchscreen top for a few months now and for a while it was great, 5 bars all the time, but about a month ago it dropped down to 2 out of nowhere. It was on the island in the kitchen so I moved it everywhere I could, high and low, next to windows and away from other devices, just like the placement assistant said, but the only place it got any better was on top of a bookcase in the corner of the house. Ever since it's had 3 bars max and it's only been about half as good in speed and quality, but today out of nowhere it dropped again but almost completely now. I moved it around, nothing. 5G, LTE, and those annoying exclamation marks will show up on my phone will my computer still says it's connected but won't load anything. I tried calling T-Mobile despite it saying it would be about a 25 minute wait but the call kept dropping along with the service at random. I've restarted it, and unplugged it, which has seemed to help a bit with the random drops, bu

0
I
1 year ago
C
cdnmikeFirst activity
asked in Troubleshooting

TMO 5G Home Internet - Super high latency and dropped connections

Hi Everyone - I have the KVD21 and have recently (last 2-3 weeks) been experiencing high latency (>300ms to sometimes over 800ms) on my connection and very frequent internet connection drops. I thought maybe it had to do with my router, but I’ve disconnected it and only using the KVD21 wifi and the same issues are happening. I’ve called support a number of times and they just go through the normal unplug and plug it back in routine and tower upgrade speech. Has anyone else had similar issues? Any known resolutions? I’m in northern california.

2
G
1 year ago
B
bock57Speaker
asked in Troubleshooting

Thoughts on buying a backup gateway

I know T-Mobile doesn't sell gateways for the home internet, how that's been said let's go on.I  found a seller on ebay selling, new Nok 5G21 for $90. They look like a respectable dealer, they are new with a clean IMEI, not sure if I can put a link on the board so for now I will wait.I have had the home internet since Nov 21 and for the most part have been happy with it. I have been worried about the gateway going down and having to wait days or longer for a replacement. My understanding is that we can’t go to the local T-M store and just swap it out.  Also I have had good speed  without adding any exterior antennas on my Trash Can, and it just seems to be getting better with time today for the first time I got over 500Mbps download but slowed up (Go figure).I know others have bought gateways off eBay for back ups, I would like to know if any of you have used the gateway you bought? Or any thoughts from anyone.I was thinking as long as it has a clean IMEI I could just remove the card a

3
iTinkeralot
Pillar
1 year ago
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PemicecreamFirst activity
asked in Troubleshooting

why can't you hook up to att tower

There's an AT&t power less than a mile away by can't you hooked onto them to help me with my internet

2
drnewcomb
Pillar
1 year ago
H
HopperFirst activity
asked in Troubleshooting

Password

Where do I go to change 5g device password?That’s it.Thank you...

1
B
1 year ago
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Billy1976First activity
asked in Troubleshooting

land line

Does TMobile offer a land line with the new wifi service? Do they have land lines at all? 

1
gramps28
Pillar
1 year ago
T
tmm1766First activity
asked in Troubleshooting

Security equipment and Tmobile

I have Vivint Security in my house.  Tmobile modem works good on all my devices with exception of my security panel and cameras.  Any suggestions

1
tidbits
Pillar
1 year ago
J
JackWagon2022First activity
posted in Troubleshooting

From 5 bars to 2 bars

I unplugged my gateway with bars and plugged it back in and now only 2 bars and poor speed. I live 1 mile from T-Mobile 5 g tower.

0
J
1 year ago
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DR AFirst activity
posted in Troubleshooting

TM home internet thinks i'm in Boston area, but i'm in Southwest CT

Not really fluent in all the lingo.But if I’m on my TM HI router and go to a store, say Macy’s, the Macy’s home page thinks I'm in Boston.  If I run a speed test, it only offers me servers in the Boston/Providence area.  This only started in the last couple of months.  If I'm in a hotel and connect my Mac all is fine and I'm located as expected.No VPNs involved, at least that I know of.TM support didn’t help at all. thanks

0
D
1 year ago
G
Gkeller73First activity
asked in Gateways and devices

voip phone not connecting to gateway

Hello have a yealink voip phone that uses IPV4 technology but the gateway we have in the buisness is IPV6. Any thoughts on how to make it work? My cell phone works the yealink phone when wi fi is turned off and Hotspot is on.

0
G
1 year ago
D
DJT
asked in Troubleshooting

Lost in Space??

Explain to me how a 'satellite' 20 million miles away from earth can send a signal so clear you can see a stone on the surface of a planet, but I can't get a reliable, strong signal from a tower 1 (one) mile from my home. It must be 'Lost in Space'! Unbelievable. 

1
B
1 year ago
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patschFirst activity
asked in Troubleshooting

installing internet

Do I need to disconnect my existing Comcast service to install TMobile internet? 

6
A
1 year ago
X
XxboogiewipeFirst activity
asked in Troubleshooting

Trashcan Firmware update denied?!

Why is it that I am not ALLOWED to get the firmware update for the trashcan after multiple attempts and also get told that there is no "upcoming firmware update" even though it's already been dropped.  Seems ludicrous that there is an update on your website but even when requested these reps play dumb with their scripted responses. 

0
X
1 year ago
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Downeast41First activity
asked in Gateways and devices

help, please? my brand new Alcatel Linkzone 2 hotspot will not connect to the internet

We just switched our home internet from Spectrum to TMobile.  We have had no issues with the Gateway, but the new hotspot will not connect to the internet.  Help?!

0
D
1 year ago
P
PattycakeHelper Level 1
asked in Gateways and devices

How to make 5g gateway split to 2g and 5g as i have a 4g printer that wont connect.

Is the new 5G gateway capable of splitting to both 4G and 5G?

3
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Community Manager
1 year ago
P
paceFirst activity
asked in Troubleshooting

change 5g tower password

how do i change the password on my internet 5g box.

5
H
Community Manager
1 year ago
R
RanjuFirst activity
asked in Troubleshooting

single ssid

Home Internet has one SSID for 2.4GHZ and 5GHZ. Can 2 SSID be enabled? 

8
scottjd
1 year ago
P
PattycakeHelper Level 1
asked in Gateways and devices

Wifi smart thermostat

Since joining the T-Mobile 5G Internet, I find that I cannot connect my Lennox smart thermostat to Wi-Fi. Any suggestions?  I now have two things without Wi-Fi connection with my new T-Mobile Internet: printer and thermostat!  Not happy…

4
P
1 year ago
S
Scnp1996First activity
posted in Troubleshooting

why does my Ipad 5 say TMobile internet is hidden and how do i change that

How to change hidden network setting on home internet 

0
S
1 year ago
P
pb2727Rookie
posted in Troubleshooting

Cannot admin gateway via wired connection

I went on vacation and had to reset my mobile device network to be able to use the partner networks. When I came home I needed to log back into the gateway Wi-Fi, but I stored my encrypted passwords on a computer that has stopped working. So I connected to the gateway via wired on a system that has no wireless connection and tried to admin the gateway. This is not possible to do. How could they lock out admin service from a wired connection? This just seems like the programmers didn’t want the wired ports to be used. Just to clarify, I use encrypted passwords on different devices and try not to have multiple passwords for a single device on the same managers. So my admin password was available to me via the phone, but not the Wi-Fi.  So I have to reset my gateway and restart the install process, reconnect all my devices and waste hours of my time when it could have been easily resolved with a better interface. What a rotten way to end a nice vacation. 

1
iTinkeralot
Pillar
1 year ago
extremetm
extremetmHelper Level 1
asked in Troubleshooting

Samsung Smart Things Hub and the Can?

I’m looking at buying the hub. Will it work at all with the T-Mobile Modem? I assume since there is no port forwarding or really any useful settings it won’t but wanted to be sure. 

1
M
1 year ago
J
JeremysIronRookie
asked in Troubleshooting

Can Circle Home Plus work with T-Mobile home internet?

I have a Circle Home Plus device - not the T-Mobile branded FamilyGuard - but one I bought directly from Circle. Is there any way to get it to work with T-Mobile home internet without getting a router involved?

1
C
1 year ago
M
mdefran23First activity
asked in Gateways and devices

Home Internet Extender

Hello,I just got the Home Internet Gateway.  I spoke to the internet help line several times.  There are a few spots throughout my house and property where the signal is weak or no signal at all.  They recommended the netgear ac2200 mesh extender. I purchased this and this did nothing to help the signal.  I hooked it up correctly. Is there a better product I can purchase that can help extend the signal? Any help would be great. Thank you

4
M
1 year ago
A
AJ_GFirst activity
asked in Troubleshooting

Cloudmark blocking TMobile home internet email

I’m not able to send email to several services including outlook and gmail.Getting message:Diagnostic-Code: smtp; 172.56.89.147 is listed on Cloudmark CSI-Global. Please visit:// https AUP#BLHostname: 172.56.89.147ISP: T-Mobile USA Inc.

1
drnewcomb
Pillar
1 year ago
S
Shadow1First activity
asked in Troubleshooting

Home Internet drops on tablet, vidoe streaming is fine

I just got Home Internet.  The video streaming works great, but I loose internet on my tablet.  It will say there is no internet.  This is a real bummer when gaming. Any suggestions?

0
S
1 year ago
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