Home and Business Internet

A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet

2560 Discussions

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Kk1127First activity
asked in Gateways and devices

nokia gateway and global protect

Unable to connect to global protect since the newest firmware update to .0286. anyone else?

0
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1 year ago
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VerityRookie
asked in Gateways and devices

Arcadyan - cannot disable SSID?

I’m new to T-mobile home internet and was looking through this forum and the user manual and would appreciate a confirmation that currently on the Arcadyan gateway there is no way to stop wi-fi SSID name broadcast and/or to disable some SSID (like the 2.4 GHz). I was really hoping to turn off wi-fi (or at least hide it so it’s not on the list by default) and use a router only.Gateway Firmware version 1.00.12UI version v1.7.0Is this really it, just a choice to combine/separate 2.4 GHz / 5 GHz networks?Thank you :) 

6
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1 year ago
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KobreyFirst activity
asked in Troubleshooting

5g internet fast on phone but slow on Computer

i recently got the T mobile 5g Internet yesterday, at first opening up my phone is experiencing around 70-70 Mbps, upon my computer which i just installed ethernet into, im getting around 15-20 Mbps. not what i paid for, called customer support but they themselved had no idea what they were dealing with. they could barely understand what i am saying. 

5
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1 year ago
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Dan JonnaFirst activity
asked in Troubleshooting

Internet Speed Slow

Hooked up T-Mobile gateway this week, only getting download speeds of 50 mb and lower. Upload speed is sometimes higher than download speed? I can test my phone (not on WiFi) right next to the gateway and get 100 - 150 mb all the time?  Any suggestions? ThanksDan

0
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1 year ago
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Eagle1First activity
asked in Gateways and devices

SIM card used in Pepwave Cellular Router

Has anyone had success removing the SIM Card from the Nokia 5G21 Gateway and installing it in a Pepwave Cellular Router?Thanks!

0
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1 year ago
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magenta7888132First activity
posted in Troubleshooting

curtomer Service

I went into a store in Middletown  Ct.on Washington St. Did not have a good experience a lot of discrepancies  with cost of phones on display as well as information regarding internet. I was given a free modem for what they said was 30 day trial. Assured me it would work in my home! It did not. Also said I had 30 days to return it also not true. You actually have 15 days . Oh and failed to mention restocking fee no receipt. When I went to return I was asked who gave it to me? What did he look like? All while my account was pulled up. Refused to take it back. Went to store on Main St. Where they took it back gave me receipt but charged me restocking fee which is listed on bottom of receipt. Careful with this free modem may not work  in your area an restocking fee. Beware of Washington St store incompetent  customer service.

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1 year ago
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DCHFirst activity
asked in Troubleshooting

So Many Issues with Home Internet and Customer Service

So I was told from the Sales department the Home Internet was twice as fast as Comast, my current provider, after giving them my current upload/download speeds in MBPS. After setting it up by four large sliding glass doors looking over a balcony, it reached only half the speed of Comcast. I initiated the speed test serveral times only to find disappointment. It then lost internet twice within 10 minutes and rebooted the product. As someone in web development, this was not going to work. I then tried to call the Home Internet department (HID), which I was on hold for over 30 minutes. While waiting, I went to the Home Internet FAQ section. Each time I clicked, there were 500 errors, meaning content was not loading/missing from their server. I then called through the app and was able to request a call back, which also took another hour. I then received the callback in another language other than English. I was lucky enough to press the correct number on the second call, as the first disco

2
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1 year ago
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TeresaHainesFirst activity
asked in Plans and Services

TMobile Home Internet Router App…..

When is there going to be an app update???!!!When I first downloaded the app a year ago it worked perfectly. Since the updates…. I haven’t been able to access the device menu to control the schedule.  

4
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1 year ago
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Rnk784First activity
asked in Troubleshooting

my home internet keeps dropping signal

We have the old T-Mobile tower was great first couple months no it’s lagging I know they have been having problems I was wondering if the leaves on the trees now could possibly be interfering with the signal   Or could I get interference being that my neighbor just got T-Mobile home internet any help would be greatly appreciated thanks 

4
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1 year ago
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Bobgonzo68First activity
asked in Troubleshooting

5-G Home internet

So I have been checking when I would be a able to get 5-G Home internet. And I get a reply that it is not available for my area yet. My question is when will it be available in a week a month a year or never. Can I get a answer?

2
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1 year ago
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John In HoustonFirst activity
asked in Gateways and devices

Windows 11 5g Capable Will Not Connect to 5G

Every device I have can connect to TMOBILE 5G network except my HP running Windows 11.  It is capable but use to connect sporatically.  Now it will not connect at all for a week or so.  I have done everything I can to update drivers and fiddle with network adapter.  Attached is the basics of my computer.  I cannot find an email address for techinical support at tMobile.  They only seem interested in phones, not computers. 

0
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1 year ago
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okiephlyerFirst activity
asked in Troubleshooting

Fire stick with T-Mobile

We had COX internet and tried to switch to a T-Mobile 5G hot spot.  Using our Fire Stick connected to COX, we can access all our recorded programs.  When we switch the Fire Stick to the T-Mobile hot spot, it shows that it is connected but we can’t access any recorded programs. We can stream shows and use the internet, but when we select a recorded program to watch, the system searches for a long time then give us an error message that there is no internet connection.  When we check internet status, it shows connected.  Also, what does  the internet connection have to do with the connection between the Fire Stick and the TV?

0
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1 year ago
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Qrst7First activity
asked in Troubleshooting

Internet Streaming and VPN

Using the T-Mobile 5G Internet, most all streaming services (like HBO Max, MLB, DirectTV Stream) seem to work fine. But Netflix and Amazon Prime Video will not load unless connected through VPN. Can you help?

0
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1 year ago
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fixerjmFirst activity
asked in Troubleshooting

Band locking

New to the forum here. I have a question for the T-Mobile engineers, when will we be allowed to through a firmware update to lock the bands? My trashcan keeps switching back to primary B71(LTE) and no secondary connection. If I reset it I get primary band 2(LTE) and secondary n71(5G) AND MY SPEED DOUBLES through carrier aggregation band combination. I understands what the software is doing. The primary B71 has a stronger signal than the primary Band 2 but we need a choice. So please fix this T-Mobile engineers.

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tidbits
Pillar
1 year ago
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Don WFirst activity
asked in Troubleshooting

Reset Admin Pasword

Need to reset home gateway admin password 

0
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1 year ago
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viper7267First activity
asked in Troubleshooting

very slow up and down, sucks big time

when we first came on to T mobile internet service was great, 40 to 84 Mbps, then they started upgrading the towers and service got slower and slower till now, 4.3 down, 1.45 up. that is if we get anything at all. towers are 7 10ths of a mile from my house. We have been connected to both with no dif. I have run speed tests every 2 hours for a 48 hour period. Very poor. Not at all what I have come to expect from t mobile after being with them for 12 yrs, 10 months. I am being forced to go to AT&T for my internet service. This is in Kansas, 66067 area.

0
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1 year ago
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mikebone99First activity
asked in Troubleshooting

5G Gateway High Latency and slower than my cable modem

So I am still within the 14 day trial period but I am leaning toward cancelling due to the high latency issues and speeds worse than my current cable modem. Plus the kicker is for some weird reason the stupid thing does a kind of power cycle by itself disconnecting all devices from the internet but the app on my phone says it is connected to the internet. At the same time that same phone if connected to the 5G Gateway the WiFi symbol gives me a ! meaning the WiFi does not have outside connection to the internet. This happened two mornings in a row then again that second night. Both mornings I power cycled the devices myself both my router and the 5G Gateway. The evening I did not and the connection came back but was really bad after about 15 minutes.  I haven’t tried to move the device too much through my home because my home is pre plumbed with ethernet to different rooms and goes to a central junction area where my router is and this 5G Gateway needs to be close to that or I would ne

2
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1 year ago
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DadeCityUserFirst activity
asked in Troubleshooting

Issues with finding best gateway location.

I would like to know if others have any insight that might help me.   I live in a one story house that has smaller windows on the side of my house that is closest to the nearest towers and coincidentally it is the back side of my house and it faces a large steel garage.   I have tried the gateway at every window in the house and seem to get the best signal in front of a south-facing window, even though nowhere in my house do I get more than 2 bars, and the T-Mobile Internet App tells me my signal is "WEAK".I have set up a logon to cellmapper.net and while I am not sure I fully understand how to use it, it would appear that the towers I connect to are not the same from day to day and that even the directional broadcasting from the towers changes direction and scope periodically.  And this is without changing the location of my gateway.  It would be nice if the T-Mobile Internet app would clearly show you the tower location providing your signal and which bands are coming from that tower

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1 year ago
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grace cFirst activity
posted in Troubleshooting

internet is only good at night

Anyone else have this same problem, internet SUCKS from 8am- (maybe) -8pm or 5pm just depends . After that the internet is amazing and I can stream and do anything. But during the day my phone service is faster than the actual internet. this is ridiculous 

6
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1 year ago
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bcl1990First activity
asked in Gateways and devices

Home Internet Goes Out Every Couple of Hours

I switched my home internet to Tmobile last June and haven't any issues until this week. My internet keeps going out every couple of hours. Turning the tmobile router on and off temporarily fixes the issue only for it to happen again sometimes in less than a half hour. When it does this I can connect to my wifi network but it doesn't have internet connection if that means anything specific. My signal strength on the home internet app always shows Very Good or Excellent. Does it matter that I got a new Sony TV last week? Sometimes it's on only the 2.4 ghz that stops and the 5ghz will still work sometimes it's both. Any help or ideas would be greatly appreciated.

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1 year ago
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szapFirst activity
asked in Troubleshooting

View PIN sent to router phone number

I am attempting to get setup for T Mobile Tuesdays. I get to the point where I need to enter a code # that has been sent to the phone # of my wireless account. How can I view this number?

0
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1 year ago
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Dannyman9First activity
asked in Troubleshooting

NOK5G21 Home Internet Gateway Not Working Properly

Hello,My NOK5G21 is not utilizing EN-DC as it will not grab a secondary signal like it is suposed to. My gateway is on n71 primary but it will not grab a secondary signal or flip to n71 on secondary and grab the much stronger signal LTE in my area band 2, 12. T-Mobile is no help with these devices, they dont seem to know anything about their product or how to work them. Very disappointed in their tech team. Does anyone have any idea on how to get it working? 

23
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1 year ago
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jimmatchFirst activity
asked in Troubleshooting

Home Internet

Can home internet service be temporarily suspended if a user is moving to an area that currently has no coverage and then be reestablished when coverage expands to the new address? 

0
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1 year ago
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Garth OFirst activity
asked in Gateways and devices

Reolink camera will not connect

Asked this in Other Devices and realized maybe I should have asked it here. If this “double post” is a bozo no-no, please forgive me. Anyway my Reolink security camera will not connect with my new Arkadyan gateway. Tried separating 2.4 and 5 GHz. Nothing worked. Technical support was no help and was very hard to understand. Everything else connects just fine. Thanks. And will other wireless cameras work, and if so maybe which makes?

2
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1 year ago
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NonneeRookie
asked in Gateways and devices

multiple tvs

I have 3 tvs, 2 are not smart tvs. Can I use T-Mobile internet for all of them? Do I need 3 different internet accounts?

6
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1 year ago
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