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A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet

3100 Discussions
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AlozeroFirst activity
asked in Troubleshooting
T-mobile home internet stuck at downloading firmware update fix?

The device had been on showing downloading firmware update since last night, stuck at 0%. Can I restart the device or should I just wait for it? My concern is that the screen is on all the time. Having the arcadyan gateway. 

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G
1 year ago
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BigJonRookie
asked in Troubleshooting
Repeated 5G Gateway Failures

I have been a new T Mobile 5G internet customer for the last two months. I have the KVD21 modem/gateway. For the first six weeks, I couldn’t have been happier. With a signal level of three bars (best signal location for my house) I consistently had download speeds in the neighborhood of 100 mps, with a ping response of 70ms and good s/n ratios and jitter. However, two weeks ago my modem/gateway appeared to have died, suffering from repeated line drops to the gateway and download speeds of 1mps (or less). Power cycling and gateway resets at first seemed to provide recovery only to start loosing connection to the internet, and sometimes not even keeping a 5G connection to the tower (modem/gateway would show zero bars and no LTE or 5G connection). This would happen only a few minutes after a power cycle and/or reset. Customer support quickly sent me a new KVD21. After swapping SIM cards with my old unit, the new gateway would not set-up correctly, changing only the Wi-Fi and administrator

9
C
1 year ago
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KirkcountryFirst activity
asked in Troubleshooting
t mobile app

My TMobile internet app is not allowing be to disconnect devices anymore. Says unable to disconnect at this time.

2
S
1 year ago
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Brooks5330First activity
asked in Troubleshooting
need advice

I want to get an external antenna and a wi-fi extension so I have stronger signal all through the house please advise what is the best to get on both 

3
J
1 year ago
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stickdodgerFirst activity
asked in Troubleshooting
Exposing ports on internet gateway

I would like to expose a port on my internet gateway to allow me to expose a VPN to allow access my desktop when traveling.  Accessing the configuration page I do not see any way to configure which ports are open and then port mapping.  Is there a way to get at the detailed internet gateway configuration capabilities?

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2
1 year ago
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Martha7138First activity
asked in Troubleshooting
T-Mobile Home Internet Gateway "No USIM" error

I recently just purchased the T-Mobile Home internet service but upon turning on the device at home, instead of automatically going to a software update or displaying the connection signal strength, it gave me an error saying “No USIM”. At first I thought there was no sim card in the device. After checking the sim card holder, there was in fact a sim card installed. After many calls to T-Mobile’s customer service team, no troubleshooting step they gave me worked. I have tried turning it on and off, factory reset, uninstalling and reinstalling the sim card, and still the same “No USIM” error occurs. After many unsuccessful attempts, I eventually just called and ordered a new sim card. New sim card comes in, not surprisingly doesn’t work. At this point of writing, I am considering taking the device back to the original store I received it from and getting a replacement router. Any idea how to fix my problem before I take the device back to the store? My device is the Cylinder 5GNokia Rou

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M
1 year ago
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99wells99First activity
asked in Troubleshooting
Tower upgrades taking weeks to complete?

I started having issues a couple of days ago and when I called they stated that the towers in my area are being upgraded. I asked how long this would take as I had no service for several days. They stated 3 to 4 weeks! How is this acceptable in this day and age for technology upgrades to takes weeks and deny service to customers? I should have said this is a safety issue as I could not reliable make calls and if I had an emergency how could I expect to get help. This is a sad state of affairs T-Mobile.

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Pillar
1 year ago
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justjsWAFirst activity
asked in Troubleshooting
Internet Outage Spokane, WA?

I’m north of Spokane WA and have had no internet all morning.  My wifi is working, just no internet.  Have 3 bars on Nokia device.  Have rebooted it.  Still no internet.  Anyone know if there is a widespread outage? 

0
J
1 year ago
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arvindjoshiRookie
asked in Troubleshooting
Internet gateway

Will the internet gateway support my current land line. At present the land line works fine through Optimum cable modem, will it work through T-Mobile internet gateway.

13
2
1 year ago
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DeathComethFirst activity
asked in Gateways and devices
Interference

This is my house.  All the area around are woods.I live a little over a mile from the tower I connect to.  I live in the woods, so between me and tower, there is about a little less than half a mile of woods.  Right now, since the leaves are gone, I’m connecting to n41 and my speeds are around 300 Mbps.  I’m worried that when the leaves come back, I’ll connect to n71 which gives me speeds around 30-120 Mbps.I’ve had service since last November when there were still leaves, but didn’t pay attention to my speeds all that much.  Does anyone have any experience with leaves and living in the woods?  Just curious what I can expect come spring and summer.

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1 year ago
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marlon3320Rookie
asked in Troubleshooting
T Mobile 5G gateway 32 Black won't let me log into Pacer.gov or gunlistings.org

It appears that I am being identified as from outside the USA. All my computer settings are USA. I have used multiple computers with same result if on T Mobile internet. I can’t find a way to toggle from  Phone app or from 192.168.12.1

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bocaboy2591
1 year ago
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Shanner1228First activity
asked in Gateways and devices
connection

I have 5g home Internet and I use chrome cast to connect the TV to streaming networks. I can connect no problem but I immediately get a notification stating that my connection was lost. Sometimes I can still get Netflix but no other apps

2
syaoran
Pillar
1 year ago
2
2 hours on hold with 611Helper Level 1
posted in Gateways and devices
Every Issue We have had with TMHI

We do not play video games, so we were not concerned with the NAT issues that gamers have, so we thought based on the speeds we were getting with our 5g phones & with 5G tower in the parking lot behind our house we would give TMHI a shot.Our Spectrum rates had shot up again to $70 /mo 500 ultra after 1 year promo, so $50/mo guaranteed for life seemed like a great deal until.…1) While My Brother has the Nokia we were sent an Arkadyan.  Everything went well until less than a week on Service (Christmas Eve) our unit was updated to firmware 1.00.18. With this update we lost all 5g, dropped to b12 from b66 & WiFi devices kept going offline 2)With the Christmas Holiday & Bad weather back east it took a week to get another replacement. We requested the Nokia but was told they only replace like for like & Will only get another Arkadyan.  BTW, It took me over 2 hours on hold to get through to HI tech support (which is normal occurence)3)Less than a week later , this replacement

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2
1 year ago
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Mrjavy83First activity
asked in Troubleshooting
Nat Type fix status

Does anyone know the status of fixing the online gaming issues across various systems with nat type? This seems to be a know issue with zero accountability on Tmobile side. Little false advertising as well.

0
M
1 year ago
2
2 hours on hold with 611Helper Level 1
asked in Troubleshooting
Digits as VOIP Alternative to MagicJack not working! : Digits Call Transfer & Device Switch options don't work

I have posted here before regarding my Magic Jack worked for 1st 25 days on TMHI and then all of sudden all incoming calls , the caller can not hear us, while we can hear them.Many people here suggested using Digits as a virtual home phone for the family. I am however running into issues with digits !Any body here using digits app installed on multiple devices and can not use either the call transfer or switch device options either?  Have you ever been able to get them to work ? If you had issues and got them to work,  what did you perform to fix ?I have digits installed on 3 devices. I have a virtual line set up & active on all 3 devices. All 3 devices ring with an incoming call. If device A answers the call and the call is for Device B . They would try to either initiate a "transfer call" : which allows you to chose a phone number to transfer call or "switch device" which shows list of devices that have the digits with the line setup. In either case the call is put on hold &

0
2
1 year ago
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Lhfry44First activity
asked in Troubleshooting
privacy warning

Privacy warning appears below the name of my network using T Deco.  I have wpa 2/wpa3 set.  Does it mean anything?

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1 year ago
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rzolynasFirst activity
posted in Troubleshooting
Unlimited usage

Anybody else out there suspecting that T-mobile home internet customers get cut off from the internet after using “too much data”. I had (still have) excellent 5 g signal, and have been using consistently about 850Gb a month and then suddenly internet disappears. 5G signal, 4 bars, no internet.Customer service highest levels tech support reading to me garble coverage issues blah blah blah and saying can’t help.I am assuming T-mobile is trying to passive aggressive for me to discontinue instead of cancelling non-profitable customers.

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bocaboy2591
1 year ago
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jtcloudacctsFirst activity
asked in Troubleshooting
Home internet voice issues starting 1/9/2023

Been seeing any type of voice connection having a lot of drops for about a couple weeks now. Whether it is Cisco Webex, Whatsapp calling or any other type of voice application. 

0
J
1 year ago
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MelTXLearner
asked in Troubleshooting
New 4-character Access-code for Tuesdays

I use the 5G Internet but DO NOT have a T-Mobile phone.  When I attempt to use the Tuesday App (on my non T-Mobile phone) the App occasionally requires me to log-in again.  In order to do that, a 4-digit access-code is sent to my modem… which I must then enter into the App.  My modem is mounted on a very high shelf in order to obtain a good signal --- so I must then use a step-ladder to view the access-code.   QUESTION --- is it possible to obtain this access-code via a TEXT or an EMAIL instead?  If so, I could avoid using a potentially dangerous stepladder.  The currently scheme is not user-friendly.  

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1 year ago
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Rukiddingme2First activity
asked in Troubleshooting
t mobile home internet not working after 20 minutes

I have had the home internet for a week, all I can say is horrible. Customer service is also not very helpful…(mainly because they don’t comprehend the issue?)Problem, The internet stopped working after 20 minutes or so...As a remedy, I had to reboot the system so many times to fix. Right after rebooting, it worked great. However, 20 minutes later, the internet no longer works and I guess it is time for another reboot. When I did ping command in cmd, right after I reboot the system, it returns a solid IP address. After 20 minutes or so, reply from 192.0.0.1 destination host unreachable. Time for another reboot. It seems like the traffic is getting to the router, but the router is simply not connecting to the wider network. However, I have no idea why straight after rebooting it works, but craps out after 20 minutes or so? It is akin to the router simply froze and needs to be rebooted?I have the Nokia router, supposedly it is new. 

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K
1 year ago
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bostef74First activity
asked in Gateways and devices
How to read received texts with T-mobile home internet

I have a T-mobile home internet line and I’m trying to create a T-mobile Tuesdays account but when I go through the register procedure, it keeps sending me a PIN by text that I need to proceed and I don’t know where I can see these texts… anyone can help?

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1 year ago
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billshidelerFirst activity
asked in Troubleshooting
Network name

How do I change the network name and password?

1
copz1998
1 year ago
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TwoCutesFirst activity
posted in Troubleshooting
MIMO antenna for T-Mobile 5G home internet gateway?

Hi all - New T-Mobile home internet user, here.  I set up my 5G internet gateway (silver cylinder) this weekend and it works just fine.  I have Frontier DSL and Charter Spectrum now and T-Mobile is currently way outperforming Frontier DSL and outperforming Charter Spectrum almost always.I found this article about installing a MIMO antenna using the internal gateway ports. https://www.waveform.com/a/b/guides/hotspots/t-mobile-5g-gatewayHas anyone tried it?  I would be interested in experiences and results.  Thanks in advance!

32
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1 year ago
2
2 hours on hold with 611Helper Level 1
asked in Gateways and devices
MagicJack : Anybody able to open UDP ports 5060/5070 & Disable SIP ALG

Hello, Our Magic Jack will no longer work with T-Mobile Home Internet. It was working for 25 days and only after we ported our landline #  to Magic for $23.30 is the service no longer working fully.As of Yesterday Jan 17, Incoming calls can be heard on the Magic Jack users end, but the outbound  caller can not hear the Inbound Magic Jack at all.Out going calls from MagicJack are working with full duplex audio with both parties able to hear one another. I spoke with Magic Jack Technical support yesterday on two calls (1st call was disconnected). I spent over an hour  troubleshooting & trying to diagnose the problem.  The Rep had me do a firmware update to the device.He concluded that the issue is with the Internet Service Provider (T-Mobile Home Internet Fixed Wireless Broadband)  and that we need to disable SIP/ALG & Open UPD ports 5060-5070.  T-mobile Provides an Arkadyan gateway (Integrated Router /Modem). There is Zero options on the device to make the necessary changes ours

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bocaboy2591
1 year ago
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this service is badRookie
posted in Troubleshooting
lol what kind of internet provider doesn't have uPnP support????

dont listen to them say "oh we're working on it" funniest joke ever. spoiler alert they arent. hopefully this reaches someone before they tried to online game with this nightmare they call “home internet”. you’d have better luck with tinfoil pointed at the sky than trying to play with this garbage. thank you for coming to my tedtalk. im for sure switching

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1 year ago
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