Home and Business Internet
A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet
How do you control, or even determine, how much data different devices are using on your home internet? I have shut every device down and still see there is about a gig of data being used in the middle of the night with no one on location. Is there some way to access the tower?
I have my Home 5G set up on my network with the auto band steer set up 5GHZ/2.4GHz. it seems the best way for me for running my network. Is there any way to force the network to 2.4Ghz when it is in 5GHz mode without adding a 2nd network?I tried two separate networks but my smart devices kept dropping out. I set up the router as one network and adding the smart devices and all was fine for a bit but when I had to reconnect another device I kept getting the “you must be in 2.4GHz mode to proceed. Any thoughts and thanks beforehand
I’ve looked at several similar questions posted and none have a solution that works for me. I have been trying to get the Nokia 5G21 gateway (silver cylinder) to connect to my HP DeskJet 3775 all in one printer (just a couple of years old). The printer instructions online tell me to press the WPS button on the router but there isn’t one. Does someone here have any suggestions or do I need to call for tech support?
Great service and speeds for the beginning of membership, then unreliable connection and speeds become the norm? Seems like I read a lot of people have this experience with the home internet. I had this issue, and today switched back to the incumbent isp in my area. They have terrible customer service, but at least I get consistent mediocre speeds.
I just reinstalled Windows 7 and upon installed Outlook 2013 I am no longer able to send emails. I can recieve just fine. It was working fine before the Windows reinstall. The error I’m getting is……..Send test e-mail message: The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP).Any help would be appreciated.
Charging me for a phone I own not owe*****. I joined T- mobile last year. I purchased a Samsung from their store on a payment plan. For Christmas I received an Apple iPhone unlocked and fully paid as a gift. I just tried to switch to a different company with that iPhone but it is locked. I check my billing and it says it’s locked because I owe 300.00 on it. My question is how can they lock my iPhone that I own out right? Also why does it say I owe 300.00 instead of the Samsung?
Talked to Tech and customer service regarding no service but paying for Max unlimited data and talk as well as TMobile Internet. No service at home for 10 days in Lehigh Acres, Fl. Has anyone else had issues with TMobile and connections in Lehigh Acres? The only info I received was they are working on towers!My husband just got out of hospital and I can’t make calls to doctors for his care from my home! Anyone who can help will be appreciated!
Around December 2022 or January 2023 I cancelled my Home Internet service and promptly returned my equipment to a T-Mobile store to avoid any charges. However, in June 2023 I started receiving calls and letters from a debt collector claiming that I owed about $380 to T-Mobile. I called T-Mobile 2 times and was reassured that I did not owe anything and I was suggested to disregard the collector 's calls because they were probably attempting to scam me. On August 14, I contacted T-Mobile again and finally found out that even though it was indicated in the system that I returned my Home Internet equipment on time, someone at T-Mobile made a mistake and sent me to collection claiming that the Internet home equipment had not been received. The associate I spoke to the 3rd time opened a ticket so my profile could be updated removing the erroneous balance. The very next day, August 15, I called T-Mobile again asking for something in writing that I could send to the debt collector to prove tha
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