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Other Devices

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451 Discussions
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451 Discussions

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StacieRFirst activity

asked in Other Devices

What do you do when T-Mobile can't fix the device but keeps charging you?

I signed up for a data only hotspot plan (100GB) and device (Inseego MiFi X Pro 5G (1GB)) in March of 2023. I had the device for about a month before it stopped working. I had a 100GB data plan but since it stopped working, I’ve only used: March 0.00GB, April 2.17GB, May 0.00GB. But they keep charging me the monthly plan plus device fee even though they know it’s not working.Here’s the problem:Device appears to work and shows 2-3 bars of 5G UC and says status is connected. I can connect other devices to it but there is no data service. We confirmed this by also trying to update the software on the device and it says No internet connection.I’ve called support 4 times and spent 1-2 hrs on the phone each time. I just spent another 2 hrs in a store followed by another 2 hrs on the phone and still no one can resolve this.They did a warranty exchange, which I had to pay for, and the new device doesn’t work either. They have had multiple tech support people try to fix it as well as the s

11 months ago

rsande4First activity

asked in Other Devices

Chococat568Helper Level 1

asked in Other Devices

Timex Family Connect watch display is messed up

We’ve had no issues with this watch for the past 3 months until yesterday when the display went black across the bottom 75% of the screen. The watch had about 74% battery at the time, then it would flicker to lines across that part of the screen. We turned the watch off and rebooted and that part of the screen is still wonky and lighter than before. There is a distinct line and faded display on that part of the screen. The watch charged back up to 100% and the functionality seems OK, but the screen is still iffy and wonky. Is there a different fix for this???

11 months ago

gecoboyFirst activity

asked in Other Devices

how to d53 factory reset ?

11 months ago

Foxy24Helper Level 1

asked in Other Devices

confused

The name of device is Google Android 12. Yet it has my phone info IE: The ip etc. My phone is Revvl 6. So wouldn't that constitute them as being completely different phones? If yes can I put the Google Android 12 on. A schedule without it booting me?

11 months ago

RayLoSr79First activity

asked in Other Devices

Security Camera Won't Connect

I have never had issues setting up my Geeni\Merkury wifi cameras with any wifi network until now. I have the T-Mobile home intent and have set up everything properly... I'm an electrician\tech guy so I know the ends and outs of how to set up the system. Have a wifi channel on 2.4 ghz, reset the cameras multiple times, have the advanced settings set properly, camera is as close to the phone app and router at possible, and yet nothing. It won't connect to the WiFi and in turn connect to the mobile app. Is there anything specific out of the norm that I need to do is have to get? This was one of the main reasons for getting the router in the first place, was to keep my camera system up and going. Any info and advice would help and thanks in advance....

11 months ago

jahhicksFirst activity

asked in Other Devices

printer

I tried to install a HP 3772, but not compatible with TMobile (no WPS button on T Mobile tower). What printer is compatible with T Mobile?

11 months ago

RarerichFirst activity

asked in Other Devices

Slow and at times interupted internet with 5G internet

I have the 5G router but I only get 3 bars wherever i put it in my house i also get a No Internet notification several times a day. I have purchased an Extender but event that does not help the situation.

11 months ago

rikaFirst activity

asked in Other Devices

Wifi Encryption

My security camera needs the encryption “type” and “algorithm” to connect to my new TMobile home wifi. What is the encryption for the device I just installed for 5G wireless internet?

1 year ago

Traveler519First activity

asked in Other Devices

AP/client

I have set up both of my Google homes on my tmobile wifi, however my nest mini refuses to connect

1 year ago

Old BearFirst activity

asked in Other Devices

Tips for new hotspot data plan for part time RV use

Title says it all. I just signed up for 50GB data using a Winegard Gateway GW-1000. I went this route for two reasons: one, it uses external antennas (should get a better signal?) and two, it is 12 volts, so it will work without the inverter on. Boondocking! We would primarily use this for casual Internet use on our laptops and video streaming to the TV.My big concern is that I am still working from home, so I only need this when we roll out for a trip. I saw that I can suspend (I think that is what it was called) the account, but only twice a year, and only for up to 90 days. Not enough! The T-Mobile rep said no worries, just report it lost or stolen - and he set it to that status. That doesn’t feel right, but that is what he said to do.And I already have $50 due, although there has been zero data use and the plan is in a “lost or stolen” status. I’m guessing first month, I get billed regardless. May as well turn it on and use it to check performance?So you part-time RVers, what do yo

1 year ago

Woods networkFirst activity

asked in Other Devices

Tv and Roku

Ok, how do I connect my TV to my router then how do I hook in roku

1 year ago

Wbrowder86First activity

posted in Other Devices

jextream rg2100

Can I change my Nat Type from strict on the mobile hotspot.

1 year ago

MckennageneFirst activity

asked in Other Devices

webguard and home internet

I understand webguard is for filtering when the internet connection is on the cellular network. What if I get the TMobile Home Internet. Can I then get WebGuard on my home wifi as well?

1 year ago

Yousef samwel0First activity

posted in Other Devices

My Hotspot

My T-Mobile Hotspot never arrived and I ordered it since April 27 and I really need it.

1 year ago

downfall318First activity

asked in Other Devices

Slow 5G/4G on Franklin Wireless Jextream RG2100

I have had the 100GB plan for about a month. My service has been spotty and inconsistent. I have talked to technical support a few times, they check my area and say 5G is impacted so I try to use 4G. I have only experienced 4G speeds once. Earlier I have had Tmobile replace the sim card.I am getting <10Mbps down and typically 1-0.01Mbps up with high pings.I have tried using cloudflares DNS server 1.1.1.1, I have tried NextDNS, I have tried a VPN, I have tried the different APNS. Anything I am missing?

1 year ago

Ruslan78First activity

posted in Other Devices

refund

hello, I terminated the contract with you on 04/27/2023 and on 04/29/2023 you charged $51.40 from my credit card by what right? I can't log in to my account to cancel the auto payment. refund $51.40 to my credit card

1 year ago

GeorgetoonFirst activity

asked in Other Devices

Amaxon Firestick is Choppy

All my devices work well with the T-Mobile home Internet.However, my amazon fire stick is choppy. Audio and video do not sync up. Streaming starts and stops. Streaming on my laptop is not a problem at all . streaming on tablets is not a problem at all. it only seems to be my amazon firesteck.

1 year ago

calvert78First activity

asked in Other Devices

Pinwheel Phone

I wanted to know if anyone has experience with setting up a Pinwheel kid phone on their T-Mobile account.

1 year ago

MissHalls25First activity

asked in Other Devices

Replacement Remote Control

My adorable monster dog chewed up the T-Mobile remote control to the tv and I need to replace it? Any suggestions on where I find and buy a replacement

1 year ago

Glennr21961First activity

posted in Other Devices

t mobile security camera

I'd like to know, does t-mobile security camera send an alarm to my phone that will go off for 30 seconds to a minute to wake me up, a text message or email is useless

1 year ago

BarryfishFirst activity

asked in Other Devices

ok so my ps4 remote won't allow the microphone to work wjth the wireless unlimited wifi

So I have checked all settings on my ps4 and in the game settings. I have tested the 🎤 and it tests good on both the system settings and the game settings. The ps4 controller and the microphone are brand new just bought them 2 days ago, I even went and bought a new totally different microphone. They still won't work and was wondering if anyone had this issue while gaming? If so did you fix it and how???

1 year ago

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