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  • 494 Discussions
  • 1,666 Replies
494 Discussions
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BiggieFirst activity
asked in Other Devices
Digits App

How can I delete voice mails from Digits

0
B
2 years ago
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IrisNMFirst activity
asked in Other Devices
what should i do?

i got water damage or something of the sort towards the end of last month but my phone started back up again, i was very confused but after a couple days the screen turned black and is showing me an error “FastBoot mode”, what does that mean what do i do?

1
T
2 years ago
4
4093gldFirst activity
asked in Other Devices
Refurbished Gateway

I signed up to T-Mobile Home Internet plan and received a refurbished gateway.  Why can a new customer receive a refurbished device ?  Is it possible to request for a new one ? 

3
3
2 years ago
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tjude92First activity
asked in Other Devices
Integrations with Chrome and/or Zoho

I would like to have my Zoho CRM use my T*Mobile phone to make calls.  There are two ways this can be accomplished.  One is to have a click-to-dial extension for Chrome, but the far better method is to support telephone integration with Zoho, much like Ring Central, Twilio or Asterisk.  Has anyone tried or accomplished this?

1
tmo_mike_c
Community Manager
2 years ago
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ToniyiFirst activity
asked in Other Devices
Samsung watch not connecting

My husband and I each got a Samsung Galaxy Watch 4. Mine works great. My husband's only works when his phone is in range. If his phone is off or too far away, the watch is only good to tell time. It won't receive calls, texts etc. I have spent HOURS in a T-mobile store MULTIPLE times, but they can't figure it out. They tell me it is a Samsung problem across all carriers and until they do a software update, they don't know what to do to fix it. Anybody else having this problem? 

2
T
2 years ago
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forejoeLearner
posted in Other Devices
Digits Desktop App A No Go On Windows 11

Downloaded the desktop Digits app today and when trying to install on my HP laptop, I received a “not compatible” message. Apparently, the current Digits desktop version is a dog on Win11? So, now using with MS Edge, which seems ok. Any future update for a Win11 app coming?

3
F
Pillar
2 years ago
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Garth OFirst activity
asked in Other Devices
Security camera won't connect to new Arcadyan gateway

Just joined T-Mobile Home Internet and received the new, I’m told, Arcadyan gateway. Everything else is connecting and playing nice, but my Reolink camera will not connect. Seems like there is no way to get at modem/router controls, and tech support evidently knows less than I do, which ain’t so very much. Any advice, and where might I get a list of compatible security devices/systems? Thanks.

2
G
2 years ago
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suloFirst activity
asked in Other Devices
moving internal storage to sd card samsung A11

I had an sd card mounted from day 1 lately my phone is saying memory almost full 96% I removed everything I can- my sd card is only at 3 % - how do I move internal memory items to sd card everything I find online doesn’t match my phones options- anyone know what to do???????????

5
S
2 years ago
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vance74First activity
asked in Other Devices
Reactivate Netflix after device change

I changed streaming devices on my TVs.  How do I reactivate Netflix - not activate, but reactivate

1
T
2 years ago
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RedeemerOfSoulsLearner
asked in Other Devices
Inseego M2000: Enable UPnP

How do I enable UPnP on the Inseego M2000? I have several IoT devices that can’t connect to the Internet unless UPnP is enabled.

1
R
2 years ago
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Switchkill84First activity
asked in Other Devices
stolen phone

My girlfriend got her phone stolen it was a OnePlus Nord n200 I'm trying to locate it cuz it's on my account I'm the only account holder.

1
syaoran
Pillar
2 years ago
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DSW186First activity
asked in Other Devices
Jump 1.0

I am still on Jump 1.0 but confused on how to upgrade my phone with the program.  

1
tmo_mike_c
Community Manager
2 years ago
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Jayrothberg1First activity
asked in Other Devices
return router

Can anybody just tell me the address to send the router back to? T mobile keeps sending me a label, but it is not arriving at my email. I am willing to just pay for shipping (I dont care anymore, just get this box out of my kitchen)

2
J
2 years ago
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magenta7597589First activity
asked in Other Devices
Alcatel Go Flip not reading SD cards

My Alcatel Go Flip will not recognize my 4GB micro SD card. Is there some kind of "trick" to getting it to recognize a card?  I've tried re-formatting the card on my computer with no luck.

10
J
2 years ago
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magenta8908588First activity
asked in Other Devices
TMobile and latest Blackberry devices

Hello.  Got a text from TMobile saying that Blackberry is retiring legacy service on Jan 4 2022 and after that BB devices will lose services.   I am carrying a super old BB device right now -- my question/concern is if that message means TMo is not going to support any BB Devices, including the current BB Key2 (which is only a couple years old) or does it mean it won’t support my ancient BB device that is 12+ years old?????

2
X
2 years ago
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ThevdoguyRookie
posted in Other Devices
T-Mobile High-Speed Internet Gateway-Gray

I just received the new gray addition home internet gateway. So far, I am happy with it. Also, I’m happy to get rid of my Cox internet high priced service. A few questions though.Has anyone figured out how to change the DNS settings? I want to get away from the default Google 8.8.8.8How can you tell if it is using the 4G LTE band or if it is using the 5G band? Status says I’m connected to both but 5G is on secondary.Is their a way to force it to use 5G?

21
K
2 years ago
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DOlds2016First activity
asked in Other Devices
No sound at ALL Revvl V+ 5G

Hello. So my husband and I JUST upgraded to this phone TODAY, and his phone has NO sound at all in ANY app, and even the ringer volume isn’t working. We have checked all the settings, and all volumes are up all the way, and still nothing. It will vibrate when it rings, but there is no sound. Please help, as he uses his phone for videos all the time. Thank you!

3
F
Pillar
2 years ago
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QuogFirst activity
asked in Other Devices
Post-update, Revvl 5g plays ads at max volume when sound is off

Hi,My Revvl 5G updated itself to version 6B92UM20 this morning--a version which isn’t even listed on T-Mobile’s updates page--and now, whenever an advertisement plays on the screen, it does so at the phone’s maximum volume, even though Media Volume is set to zero.  I even set Ring Volume to zero/vibrate, minimised Call and Alarm Volumes; and activated Vibrate for Calls, because why not?  I hope someone can suggest some other way of preventing this phone from erupting with sound, because one game I enjoy plays ads from time to time, and I’ll never be able to play it again!Many thanks for any insight.

8
D
2 years ago
4
4537f5bHkFirst activity
asked in Other Devices
Sprint Kyocera DuraXTP not compatible with the TMobile network?

I’m downgrading from an iPhone to a flipphone.  TMobile Team of Experts told me the Kyocera DuraXTP E4281 would be compatible with the TMobile network. So, I bought two.  After several hours across several days, no one at Sprint, TMobile, my local TMobile store or Kyocera can tell me now, if or how the phone can be used on the TMobile/Sprint System.Apparently the DuraXTP doesnt have an IMEI. It has a DEC #, that Kyocera says is used instead of an IMEI. Both Sprint and TMobile say it has to be an IMEI and don’t know what to do with a DEC #.This confuses the heck out of me that no one has a definitive answer. I’d like to be able to use the phones if I can straighten this out. If it’s really not possible to use the phones on the TMobile/Sprint network I’ll mail them back.Has anyone successfully used the Kyocera DuraXTP E4281 on the TMobile network?

3
A
2 years ago
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magenta4757916First activity
posted in Other Devices
4 g security cameras

Thinking of trying a 4 G security camera because internet is not needed, it uses cell service.  the only camera I came across was reolink with solar charger for battery. This needs a separate SIM card. Does that mean I need to add another line to my account.  Anyone familiar with this?

2
W
2 years ago
B
BffRookie
asked in Other Devices
“This network is blocking encrypted DNS traffic”

This morning I noticed that when my iPad and iPhone connect to the WiFi signal from my 5G High Speed Gateway (the silver trash can) they warn me that “This network is blocking encrypted DNS traffic.” It goes on to state that internet traffic on the network may be monitored and recorded by other devices on the same network.I have an Eero router connected to the gateway by ethernet and configured in bridge mode to serve as an access point. When I connect to that WiFi signal I do not get the same warning message. I have already:(1) rebooted the gateway several times(2) done a factory resetAnother odd symptom — which may or may not be related — is that it continues to show a warning on the LCD for “modem storage overload.”  I noticed this a few days ago, but it has not been resolved by the reboots or the factory reset. There are no text messages in the device.   

3
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Pillar
2 years ago
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flawsonFirst activity
asked in Other Devices
sprint to tmobile migration issues.

Over the weekend my girlfriend and I migrated from Sprint to Tmobile. I got a new phone and she kept her Samsung Galaxy S8. She sent me a text telling me and I quote, "My Amazon app is gone Multiple voicemail notifications, but no voicemail random texts that seem like voicemail to text notifications." She followed it up with a screensht to show that one of her apps was completely Uninstalled. Is there any reason this would be caused by after migrating? Thanks.

1
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Pillar
2 years ago
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jdmccar95First activity
asked in Other Devices
Changing mind about new phone.

If I were to change my mind about a newly purchased device, could I return it to the store and swap it for a cheaper phone with store credit?  I know T-mobile will refund you but I've read it takes up to 3 billing cycles. Is it possible to avoid that hassle by simply switching to a different device? 

3
A
2 years ago
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forty5cal1911Rookie
posted in Other Devices
Nokia Home Internet Gateway - Issues list

Shoot I realized I posted this in the wrong area apologies! Mods feel free to delete as I have posted in the appropriate home internet subforum.Wanted to see if any T-Mobile reps were active in these forums. I have been on the home Internet service for about a month now.I was previously on ATT 4G LTE using a Netgear lb-1121 in bridge mode to my Watchguard firewall. I am an IT engineer and been working almost exclusively from home the last 9 months.So to the point of this post. Current speeds are pretty good for the rural area I’m in. 1 mile from tower as the crow flies and seeing 100 down 60 up. However, I had to totally reconfigure my home network due to the VERY limited configuration available for this gateway. Okay no worries all of that done.I understand this is a Nokia Fastmile gateway with T-Mobile specific firmware on it. I’m currently showing version  1.2003.03.0143 of the firmware. The Fastmile has configuration support for vpn passthrough as well as full bridge mode and other

7
N
2 years ago
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Jenny1First activity
asked in Other Devices
Turn off wi-fi on my home internet gateway

How do I turn off Wi-Fi on my home internet gateway? I need this to only use it for e hardware functionality and only as a modem so that my pre-existing router and hardware will connect and work without issue.I have checked this topic : https://community.t-mobile.com/other-devices-11/home-internet-turn-off-wifi/promokodik.netbut it doesnt help.

5
A
2 years ago
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