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Plans and Services

Explore the plans and features available for T-Mobile Internet and what services are available

  • 292 Discussions
  • 1,104 Replies
292 Discussions
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matlockfamilyNovice
asked in Plans and Services
Transfering a landline number

We have a landline number that we’d like to keep. We already have a T-Mobile account with two numbers/phones already.What can we do to transfer this number to our T-Mobile account? Ideally, we could have that number auto-forward to one of our two existing phone numbers with T-Mobile

1
gramps28
Pillar
6 months ago
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T-BassFirst activity
posted in Plans and Services
What happened to 360 protection?

I’ve been using 360 protection since it came out, replaced many damaged phones, 100 dollars, new one in mail.  I’ve just upgraded to a Samsung S23 Ultra, which by the way has the cheapest glass, no wonder they did free upgrades.  The screen cracked in my pocket, and T-Mobile wants me to go to a store, that’s an hour away, in a bad neighborhood.  Now I’m forced to break the phone in pieces so I can do a claim on the whole phone, still will come out cheaper than traveling over an hour, using up a half day, getting robbed, commuting costs, etc. Are T-Mobile Reps not good enough to replace glass? T-Mobile only has 3 locations in a city of more than 7 million people? Plus, those replacement glass they put on in the stores are even 1000 times cheaper than factory, you can tell every single time, and how it cracks again. Now where’s my hammer so I can get this claim done quickest way. Thank you for listening to my rant. 

3
gramps28
Pillar
1 year ago
A
AZMaverickFirst activity
posted in Plans and Services
Breach of Contract???

Hello:   Yup, it’s only $5.00 a month T-Mobile is going to raise your bill if you continue to use a Credit Card.  I don’t care if it was $1.00 a month.  I contracted with T-Mobile to get the $5.00 reduced rate using my Credit Card and I expect them to abide by the contract for the 2 year period.  I wrote my protest letter and mailed it off, waiting for a response.  I’m like some other people.  You never want to give a company access to your debit account or checking account.  The credit card gives you 100% protection!!!  And I definitely don’t want another kind of money account named T-Mobile Money.  A contract is a contract!!!

3
gramps28
Pillar
1 year ago
A
alexkolesnikovFirst activity
asked in Plans and Services
ACP

I have Lifeline benefit for my cellular plan. How can I get ACP benefit to be applied to my Home Internet plan?

2
S
1 year ago
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DwetzlerFirst activity
asked in Plans and Services
Promo code

So when I got my internet they gave me a promo code, for the life of me I can’t find where to enter this code! Anyone know where I enter it?!

6
M
1 year ago
C
cpeersHelper Level 1
asked in Plans and Services
USA prepaid e-SIM. Can you add Canada/Mexico option? Where do you do that?

Looking into using a T-mobile e-SIM again for a trip to USA. This time I’ll also be visiting Canada for a little while. I see that it is possible to get a prepaid SIM with an added Canada/Mexico plan, but is this available for e-SIMs? I did not see it as an option in the eSIM app. Is there a way to add it pre or post purchase? If so, where is that done?

3
syaoran
Pillar
1 year ago
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magenta9615439First activity
asked in Plans and Services
Has anyone else been scammed by T-mobile?

When I signed up for T-Mobile internet last year, probably 6 months ago, I was promised 2 promos--a one year free subscription to Paramount Plus and a virtual credit card of $100.  To date, May 29, I have received none of these.  I thought it was too good to be true and it was.  This is a pretty poor way to treat a customer.  Not to mention that the service is spotty and inconsistent at best.  T-Mobile looks a lot like Xfinity. Unfortunately T-Mobil and Xfinity are the only two providers in town.  So, when you think T-Mobile think SCAMMERS!

6
S
3 months ago
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hansaFirst activity
asked in Plans and Services
$30 tmobile home internet with existing phone l;ine

I already have a phone thru T-mobile. Do I qualify for the $30 dollar home internet plan?

1
T
1 year ago
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niugiovanniFirst activity
asked in Plans and Services
T-Mobile Fiber CGNAT & IPV6 Questions (How Do I Get Support?)

I was just connected to T-Mobile Fiber this weekend and I’m trialing it out.    It looks like their fiber service also uses CGNAT (Why?!) which is killing some self hosted appliances that I need for work.I’m trying to figure out if I can access externally via IPV6 but there aren’t any resources online yet.I’m also trying to find out if I can pay for static IPs or business service but there isn’t any information about that yet, either.Making this tons easier is that T-Mobile only offer chat support.  The support system says it’s open Mon-Sun until 9p EST.  Funny enough, after two days of trying to connect I only get the message that no support reps are available.Does anyone know of any way I can speak with techs for the fiber service?

2
V
1 month ago
M
mpittierFirst activity
asked in Plans and Services
How long before I loose my prepaid number

If I have a prepaid number, how long can it be inactive before I loose it?

1
syaoran
Pillar
1 year ago
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LuckyFirst activity
asked in Plans and Services
Is Verizon 5G Home Internet is better than T-Mobile 5G Home Internet ?

Is Verizon 5G Home Internet is better than T-Mobile 5G Home Internet ?

3
L
1 year ago
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connorbreFirst activity
asked in Plans and Services
$200 Rebate Home Internet Virtual Card Won't Activate

I signed up for T-Mobile Home Internet and applied for the $200 virtual card through their promotions center. I recently received the email link to apply and activate the card, however when I try to enter my mobile number or gateway number, an error message pops up and states “We are not able to validate the information provided. Please try again.”I’m not sure what other mobile phone number I need to enter or if there is a known issue but trying to figure out how to activate this virtual card. Has anyone else gone through a similar issue with this error message?

3
I
10 days ago
M
mpessarraFirst activity
asked in Plans and Services
How can I get in contact with support with no chat, no cell service, and stores closed?

My toddler locked me out of my cellphone by repeatedly pushing the wrong numbers for the passcode to the point that it prompted me to reset. I did, which resulted in me losing all service since the e-SIM info is not in the phone, so it’s asking for a QR code.It’s now 8:30am EST, a reasonable time to get help from a company… but the stores are not open for another hour and a half, the chat option is not showing on the website (I’ve tried to see if it would work on the app, but the app will not let me in because it needs to text me a code to input… and I can’t receive texts,) I have no service to call (611 is saying call failed as well,) and I am not getting responses on social media. Anything else I can do?

5
F
Pillar
1 year ago
L
lylejkRookie
asked in Plans and Services
Have a 2G phone and received letter. Why did T-Mobile store say there was no "free" replacement?

Got the letter in the mail yesterday.  Went to the  T-Mobile store in my home town this morning (but did forget to bring the letter with me).   They told me that there would be both and upgrade and activation fee amounting to over $50.  I don’t call this free; would you?   Now it could be that this store was not informed about the free upgrade offer to those that have an old phone (like me).   Could someone clarify this for me?  Thanks in advance.

7
L
8 months ago
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Darrien wigginsFirst activity
asked in Plans and Services
recovering deleted messages

How can I recover my messages

2
F
1 year ago
A
arahman43First activity
asked in Plans and Services
Is it possible to switch from EIP promotional device to a different device of my choice without loosing the promotional bill credits towards the EIP?

I have just joined T-mobile and bought iphone-13 from them with promotional bill credit towards the phone’s payment. Now, I want to switch the sim into an iphone 14 pro max. If I do the switch, would that void my bill credit promotion? Thanks.

1
gramps28
Pillar
11 months ago
A
arubidouxFirst activity
asked in Plans and Services
Odd Phone Number linked to my Home Internet Account

I recently signed up for Home Internet and everything seems to be working well.  I am not and have never been a T-Mobile phone customer.In my profile, I notice an odd phone number is linked to my account.  Also, in the caller ID options, there is someones name.How do I get this fixed?  I shouldn’t really have any phone numbers linked to this account (other than one for contact information)

2
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Community Manager
4 months ago
J
jmyers94952First activity
asked in Plans and Services
Whats up with the redemption codes for the Amazon 4K Fire TV?

Self explanatory. 

10
8
5 months ago
D
delasoul98Novice
asked in Plans and Services
55+

Does T-Mobile automatically change your plan when you turn 55? What are the benefits to changing to a 55 plus plan?

3
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Community Manager
8 months ago
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Katel70First activity
asked in Plans and Services
Can you use the Tuesdays app if you are using T-MOBILE Home Internet?

When I try to log in to the Tuesday app, it has to send a text to the T-Mobile number. That number is to my gateway for the Home Internet and doesn’t receive texts. Am I out of luck?

4
M
2 years ago
S
SbTramFirst activity
asked in Plans and Services
Home Internet Gaming

NAT type and UPnP issues... Are there any fixes? I really like the service and would hate to have to leave it solely for this issue

3
iTinkeralot
Pillar
1 year ago
L
Lee EppsFirst activity
posted in Plans and Services
Cancel Home internet

Cancel home internet

0
L
8 months ago
A
AW1669First activity
asked in Plans and Services
$50 PROMO

So is the $50 dollar prepaid card for signing up with home internet legit or nah???

7
M
1 year ago
S
SnooooopySpeaker
posted in Plans and Services
$50 Prepaid Mastercard Promotion . . . .

Until last night, I had totally forgotten the $50 prepaid Mastercard promotion, after getting the Echo 8 Show some time ago.  Fortunately, I had the promotions page bookmarked.  I went back there and the $50 promotion had a redeem button.  Clicked it and there was the card info.  I wonder if I can apply it to my T-Mobile bill next month.  Anyone try that?

3
P
1 year ago
E
eeeyowFirst activity
asked in Plans and Services
Inseego FW2000e activation - how?

Hi - I have been going round in circles with various TMobile online and instore reps for the past few days over something that I thought would be simple. I own an Inseego FW2000e. It is currently SIM-less. I had one TMobile rep confirm, via its IMEI, that it is eligible for TMobile activation. I would like to use it as my TMobile 5G home internet gateway. Is this something TMobile can and will do.? If it is possible, who in Tmobile should I be contacting and what should I be asking for.So far I’ve been sold a number of things that have not come close to solving this.  Thanks for any pointers.-mick

3
H
1 year ago
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