Accounts, Plans, Features, and Billing
Hi,I've been trying to enable HD video over LTE with no success; the page simply tells me the line is not eligible, despite being on One PLUS. I chatted with a rep who had a tech assist them which led to me being asked for a callback as they had to create a service ticket and escalate it. I explained to the call back rep that I needed to speak to tech support, he transferred me to a girl who, bless her, was really wanting to help but not understanding my issue. She seemed to be misunderstanding me and thought I was having an issue with my data plan as a whole and performed a network refresh. I followed along on the off-chance that it fixed the problem. When it didn't, I asked her to check specifically to see if my account had HD playback enabled at all. After checking she informed me that I "can stream HD video because you are on our One PLUS plan." After realizing that the issue wasn't going to be fixed in this call, I thanked her for her help and now I'm here.Is there any simple solu
I have heard about this happening to a lot of people, unfortunately I saw all the stories *after* I filed a claim. I will soon have to mail my damaged phone back. I contacted T-Force and they said that I cannot turn it in in-store since the Protection<360> stuff all goes through Assurant. I am scared they will lose my returned phone and then bill me for it, as has happened to so many other people.Has anyone successfully done a return with Assurant? Any advice as to how I can protect myself - like getting a receipt and buying package insurance? I've also heard filming myself boxing the phone and sending the package is good, does that really help?And what can I do if/when they lose my phone? Also, has anyone actually had a *good* experience with Assurant or Jump? Literally all I am seeing is horror stories.
So I've been having this issue where I can't receive verification codes via text from sites like Amazon and Discover but I receive them phone from others. Is this a problem on tmobiles side? I've been talking with Amazon customer service to fix the problem considering I can't use many of the smart home device features but it hasn't gotten anywhere... -_-
1. In my "My T-Mobile" profile information tab it says " You do not have any numbers linked to your profile. Click edit to link a T-mobile® number to your profile." It shows my phone number as a primary number, but when I try to link my phone number it doesn't take the code it sends me. Keeps saying the code is invalid.2. The T-Mobile app doesn't work for me, hasn't in months. It keeps saying "Sorry we're not ready for you yet. We're working on improving your app experience".3. Live chat is not working for me. I'm logged into my account. I click "contact us" and live chat is not an option. I have to click "support" and scroll down to "contact us". When I click on that I have an option to "Message us". When I click on that, it keeps bringing me to my account home page.
I recently switched from ATT to T-Mobile Amplified using an unlocked iPhone Xs. Visual voicemail is not working.I've been through at least 10 people at T-Mobile over multiple calls, and heard endless "do not worry we will take care of this" statements. None of the solutions have worked. Got transferred to Apple and went through several layers of support there, only to be transferred back to t-Mobile. I begged t-mobile to try the solutions I've found on these message boards and none seem to have worked.My last tech support at t-Mobile finally said there is no fix, so I should just wait and hope for a fix in the future. That was a week ago.Does anybody have suggestions as to what I should do? I feel like they just gave up on me. @tmo_marissa - you seem to be the one person who has had success with this. I'd really appreciate if you could help me too!!!!
Hey everyone -So Google is trying to verify my account, but when they send me a text, I see an auto response with "Service access denied". The text is from the number 244444. I don't have content blocking as far as I can tell. Anyone know what might be causing this?Thanks!Josh
It is exceptionally frustrating to not be able to make changes on an account where I am the owner. My husband and I are on the account. As well as our children. There is absolutely NO reason we can not have 2 authorized people On the account. Every single time I need to make changes on the account I have to have a code sent to my husbands phone, call him at work, then make the changes. No matter how much or often we have told you guys there are two full fledged adults on the line. We don’t need or want your protection from ourselves. Please change this. We have called numerous times on this issue. Each time being ”warned” that this other authorized user can make changes to the account. Then asking if we are absolutely SURE we want this? Of course we are sure. Then they say they have changed it. Then you try to do something and nope. Not an authorized user. So annoying. Just let people decide for themselves what kind of security they want. I’d prefer to never have to be sent a code...au
My caller ID keeps showing up as "Aurora Reyes," which is sadly not my name. I've contacted my local T-Mobile store twice, and they've said that they've had support fix it twice, but every time I call my dad on his work line, I show up as good ol' Aurora. How do I get this taken care of, since calling support doesn't seem to do the trick?-A but not Aurora
T mobile Store has done a erroneous transaction on my Credit Card due to some system Error. Due to this my Credit card is wrongly charged. I already asked my bank about this but they say that T mobile only can cancel the transaction. When i asked the Store about this, they are saying that they do not have record of this transaction on my account & they cannot help. Even T mobile customer care is not willing to help on this. How this transaction can be reversed?
My phone was stolen last night and I am currently in Europe, I can't access My T-Mobile because the they are "implementing PIN/Passcodes as an additional security measure." and only offer a text message to the phone number as a location to send the code. I can access the email that is registered with the account. Can I buy a sim card in Europe and have them activate that on my account? I'm worried that if someone gained access to my phone they could reset my accounts just by using the text message verification.
Dear T-Mobile, I am writing this because I am not sure if I was able to get the information I needed to you and I also wanted to notify the t-mobile community about serious violations of our rights, liberties, and freedoms by someone who is definitely the enemy of the U.S. and U.S. people who govern this great country. Please let us all know what are you doing to prevent all three things mentioned in the subject from happening. It appears, Mr. Snowden was correct and it is going on with even more efficiency and fierceness against us, simple and law-abiding U.S. folks. My things started 3 months ago and it resulted in me not being able to reach 911. Is this for real? If before I have heard the most proper response when I dialed 911 (it would always say "911, what is your emergency?") but now I hear message for non-emergency calls, hearing-impaired tones (they are insulting us, I guess) and I am not able to reach anyone at all now, always hitting the answering machine. Should I leave a m
I enjoined T-mobile in November 2016, during Black Friday. I traded in a iphone 6 128 GB for a iphone 7 plus. I told I would have pay for a certain to get the Iphone 7 plus and the cell was mine. I wasn't told I was going to be charged, then give a credit of 20.00. When, i realized, I was being charged for the iphone and give the 20.00 credit. I called T-mobile to inquire charges and resolve the issues with my cell phone bill. It has been several times I tried to resolved the issues with my cell phone. The first time I was told I was not paying for my iphone, although, I was being charged and given a credit. After, when I tried resolving the issue with my cell bill. There time I got different responses that wasn't the same answer, I got previously. I rate has been changed by T-mobile, I was paying less then 110.00 and now I am paying 130.00. My rate has changed four times. There are few times, i have add other accessories and cell phone. When, I tried discussing the issu
I have multiple phones on my account, and all of them frequently can't send text messages. Failures are most common when sending between these phones. Sometime one message will be stuck "Sending", and a new message to the same recipient, with the phone in the same physical location (and 3+ bars of service) will go through.Tapping on "Not sent. Tap to try again." never works.
So I just pre-ordered the new iPhone XR and the current trade-in promotion is that you can get $390 in monthly bill credits if I trade in my iPhone 7. So I did.However, I just checked my trade-in shipping label info/receipt etc. from Assurant and it says "Accepted Offer Value: $121.00" !!!!This is NOT what I accepted, nowhere during the entire processed did I ACCEPT "$121.00".The current promo of $390 for iPhone 7 trade-in is what I accepted.Now, I don't know if I should ship out my old phone when new one arrives. This is outrageous.
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