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Accounts, Plans, Features, and Billing

4841 Discussions

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magenta7072789First activity
asked in Accounts & Services

How can I dispute a T-Mobile collection account if they can’t find any outstanding balance account?

T-Mobile sent me to collections, I got off the phone with a representative and they can’t find any account with a outstanding balance. How can I dispute it?

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8 months ago
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daedalus_First activity
asked in Accounts & Services

One PLUS Plan - Can't Enable HD Video

Hi,I've been trying to enable HD video over LTE with no success; the page simply tells me the line is not eligible, despite being on One PLUS. I chatted with a rep who had a tech assist them which led to me being asked for a callback as they had to create a service ticket and escalate it. I explained to the call back rep that I needed to speak to tech support, he transferred me to a girl who, bless her, was really wanting to help but not understanding my issue. She seemed to be misunderstanding me and thought I was having an issue with my data plan as a whole and performed a network refresh. I followed along on the off-chance that it fixed the problem. When it didn't, I asked her to check specifically to see if my account had HD playback enabled at all. After checking she informed me that I "can stream HD video because you are on our One PLUS plan." After realizing that the issue wasn't going to be fixed in this call, I thanked her for her help and now I'm here.Is there any simple solu

12
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2 years ago
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magenta7064996First activity
asked in Accounts & Services

I can`t add my card as payment method

When I adding the card "Invalid error" appears. I also can`t pay by card at my account. What should I do? I called to the bank, everything is fine on their side. Transaction denied by T-Mobile.Please, HELP!!

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Pillar
6 months ago
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magenta7011378First activity
asked in Accounts & Services

Assurant return concern

I have heard about this happening to a lot of people, unfortunately I saw all the stories *after* I filed a claim. I will soon have to mail my damaged phone back. I contacted T-Force and they said that I cannot turn it in in-store since the Protection<360> stuff all goes through Assurant. I am scared they will lose my returned phone and then bill me for it, as has happened to so many other people.Has anyone successfully done a return with Assurant? Any advice as to how I can protect myself - like getting a receipt and buying package insurance? I've also heard filming myself boxing the phone and sending the package is good, does that really help?And what can I do if/when they lose my phone? Also, has anyone actually had a *good* experience with Assurant or Jump? Literally all I am seeing is horror stories.

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2 years ago
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magenta7007489First activity
asked in Accounts & Services

How to activate a new simcard?

Hi,I have a new sim card and one tmobile activation code. How I can to activate it? I can't find a special link on the tmobile.com.

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1 year ago
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wcagee101First activity
asked in Accounts & Services

I cant recieve verification codes from certain sites?

So I've been having this issue where I can't receive verification codes via text from sites like Amazon and Discover but I receive them phone from others. Is this a problem on tmobiles side? I've been talking with Amazon customer service to fix the problem considering I can't use many of the smart home device features but it hasn't gotten anywhere... -_-

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2 years ago
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jwreindelFirst activity
published in Accounts & Services

international calling

hi, i'd like to call my friend in Thailand

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drnewcomb
Pillar
1 year ago
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magenta6940985First activity
asked in Accounts & Services

Call Forwarding set up on-line

Can I set up call forwarding on-line?

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1 month ago
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vurgeeFirst activity
asked in Accounts & Services

Account, T-Mobile app and Live Chat issues

1. In my "My T-Mobile"  profile information tab it says " You do not have any numbers linked to your profile. Click edit to link a T-mobile® number to your profile." It shows my phone number as a primary number, but when I try to link my phone number it doesn't take the code it sends me. Keeps saying the code is invalid.2. The T-Mobile app doesn't work for me, hasn't in months. It keeps saying "Sorry we're not ready for you yet. We're working on improving your app experience".3. Live chat is not working for me. I'm logged into my account. I click "contact us" and live chat is not an option. I have to click "support" and scroll down to "contact us". When I click on that I have an option to "Message us". When I click on that, it keeps bringing me to my account home page.

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11 months ago
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bobcharliFirst activity
asked in Accounts & Services

Another Visual Voicemail Saga (iPhone)

I recently switched from ATT to T-Mobile Amplified using an unlocked iPhone Xs.  Visual voicemail is not working.I've been through at least 10 people at T-Mobile over multiple calls, and heard endless "do not worry we will take care of this" statements. None of the solutions have worked.  Got transferred to Apple and went through several layers of support there, only to be transferred back to t-Mobile.  I begged t-mobile to try the solutions I've found on these message boards and none seem to have worked.My last tech support at t-Mobile finally said there is no fix, so I should just wait and hope for a fix in the future.  That was a week ago.Does anybody have suggestions as to what I should do?  I feel like they just gave up on me. @tmo_marissa​ - you seem to be the one person who has had success with this.  I'd really appreciate if you could help me too!!!!

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2 months ago
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magenta6885641First activity
asked in Accounts & Services

CANCEL

I WANT TO CANCEL ONE LINE

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10 months ago
jgellock
jgellockFirst activity
asked in Accounts & Services

Service access denied texting error

Hey everyone -So Google is trying to verify my account, but when they send me a text, I see an auto response with "Service access denied". The text is from the number 244444. I don't have content blocking as far as I can tell. Anyone know what might be causing this?Thanks!Josh

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Pillar
1 month ago
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magenta6856122First activity
asked in Accounts & Services

More than one authorized user

It is exceptionally frustrating to not be able to make changes on an account where I am the owner. My husband and I are on the account. As well as our children. There is absolutely NO reason we can not have 2 authorized people On the account. Every single time I need to make changes on the account I have to have a code sent to my husbands phone, call him at work, then make the changes. No matter how much or often we have told you guys there are two full fledged adults on the line. We don’t need or want your protection from ourselves. Please change this. We have called numerous times on this issue. Each time being ”warned” that this other authorized user can make changes to the account. Then asking if we are absolutely SURE we want this? Of course we are sure. Then they say they have changed it. Then you try to do something and nope. Not an authorized user. So annoying. Just let people decide for themselves what kind of security they want. I’d prefer to never have to be sent a code...au

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1 year ago
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emokid_08First activity
asked in Accounts & Services

Being charged for a phone I have returned. Help?

I am being charged for a phone I have returned. I have a tracking number and a receipt that I had dropped it off and the package got there. But I am still being charged $800. WHY???

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1 month ago
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magenta6779128First activity
asked in Accounts & Services

Stop fraudulent account

Someone is trying to setup a fraudulent T-Mobile account using my SSN after identity theft. How do I get this flagged and stopped.  I am not a T-Mobile customer and this is the second wireless carrier trying to setup accounts without my approval.

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2 years ago
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magenta6758067First activity
asked in Accounts & Services

Unable to purchase phone online

I've been trying to purchase a phone upgrade for my wife. At least 20 times now and every time I get to the end I get, "oops we've hit a snag". Then it kicks me back to the page showing the phone I want. Anyway to get around this silliness?

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2 years ago
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magenta6730844First activity
posted in Accounts & Services

Phones not working

I can't make or receive call telling me I'm being redirected to T-mobile. Why?  My bill isn't not behind. We can't connect to anything and own Tmobile account isn't telling me anything.

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1 year ago
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afhalperinFirst activity
asked in Accounts & Services

Caller ID incorrect, and I've asked T-Mobile to fix it twice.

My caller ID keeps showing up as "Aurora Reyes," which is sadly not my name. I've contacted my local T-Mobile store twice, and they've said that they've had support fix it twice, but every time I call my dad on his work line, I show up as good ol' Aurora. How do I get this taken care of, since calling support doesn't seem to do the trick?-A but not Aurora

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drnewcomb
Pillar
1 year ago
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magenta6697593First activity
asked in Accounts & Services

Confused

what does it mean: The MSISDN is already registered to another IAM user account?

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1 year ago
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gauravnagFirst activity
asked in Accounts & Services

Erroneous transaction on Credit Card

T mobile Store has done a erroneous transaction on my Credit Card due to some system Error. Due to this my Credit card is wrongly charged. I already asked my bank about this but they say that T mobile only can cancel the transaction. When i asked the Store about this, they are saying that they do not have record of this transaction on my account & they cannot help. Even T mobile customer care is not willing to help on this. How this transaction can be reversed?

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gramps28
Pillar
2 years ago
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jeffvizcainoFirst activity
asked in Accounts & Services

Phone stolen, how do i lock sim card?

My phone was stolen last night and I am currently in Europe, I can't access My T-Mobile because the they are "implementing PIN/Passcodes as an additional security measure." and only offer a text message to the phone number as a location to send the code. I can access the email that is registered with the account. Can I buy a sim card in Europe and have them activate that on my account? I'm worried that if someone gained access to my phone they could reset my accounts just by using the text message verification.

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2 years ago
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magenta5473947First activity
posted in Accounts & Services

Wiretapping,Electronic "eavesdropping" and Intercepted Communication

Dear T-Mobile, I am writing this because I am not sure if I was able to get the information I needed to you and I also wanted to notify the t-mobile community about serious violations of our rights, liberties, and freedoms by someone who is definitely the enemy of the U.S. and U.S. people who govern this great country. Please let us all know what are you doing to prevent all three things mentioned in the subject from happening. It appears, Mr. Snowden was correct and it is going on with even more efficiency and fierceness against us, simple and law-abiding U.S. folks. My things started 3 months ago and it resulted in me not being able to reach 911. Is this for real? If before I have heard the most proper response when I dialed 911 (it would always say "911, what is your emergency?") but now I hear message for non-emergency calls, hearing-impaired tones (they are insulting us, I guess) and I am not able to reach anyone at all now, always hitting the answering machine. Should I leave a m

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2 years ago
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magenta4750540First activity
asked in Accounts & Services

I feel T-mobile is charging more then what I should be charged.

I enjoined T-mobile in November 2016, during Black Friday.  I traded in a iphone 6 128 GB for a iphone 7 plus.  I told I would have pay for a certain to get the Iphone 7 plus and the cell was mine.  I wasn't told I was going to be charged, then give a credit of 20.00. When, i realized, I was being charged for the iphone and give the 20.00 credit.  I called T-mobile to inquire charges and resolve the issues with my cell phone bill.  It has been several times I tried to resolved the issues with my cell phone.  The first time I was told I was not paying for my iphone, although, I was being charged and given  a credit.  After, when I tried resolving the issue with my cell bill.   There time I got different responses that wasn't the same answer, I got previously.  I rate has been changed by T-mobile,  I was paying less then 110.00 and now I am paying 130.00.  My rate has changed four times.  There are few times, i have add other accessories and cell phone.  When, I tried discussing the issu

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2 years ago
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magenta6574639First activity
asked in Accounts & Services

We frequently can't send text messages

I have multiple phones on my account, and all of them frequently can't send text messages. Failures are most common when sending between these phones. Sometime one message will be stuck "Sending", and a new message to the same recipient, with the phone in the same physical location (and 3+ bars of service) will go through.Tapping on "Not sent. Tap to try again." never works.

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Pillar
4 months ago
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jorsatFirst activity
asked in Accounts & Services

I'm getting two different trade-in values for my iPhone 7?

So I just pre-ordered the new iPhone XR and the current trade-in promotion is that you can get $390 in monthly bill credits if I trade in my iPhone 7. So I did.However, I just checked my trade-in shipping label info/receipt etc. from Assurant and it says "Accepted Offer Value: $121.00" !!!!This is NOT what I accepted, nowhere during the entire processed did I ACCEPT "$121.00".The current promo of $390 for iPhone 7 trade-in is what I accepted.Now, I don't know if I should ship out my old phone when new one arrives. This is outrageous.

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2 years ago
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