Accounts, Plans, Features, and Billing
Hi!I have been trying to become a T-Mobile customer for about a week now. When I first tried signing up, I was told I couldn’t become a T-Mobile customer because I had an active legacy Sprint account (“Sprint, now part of T-Mobile” is apparently VERY misleading and a false statement). I went ahead and cancelled my broadband mobile line that I hadn’t used in quite a while anyways and closed my Sprint account. The next day I called again and was told that because I HAD had a Sprint account I wouldn’t be able to become a customer until that cleared out of the system but that a T-Mobile store could help me. I drove to the next store and they told me I just needed to wait an extra day (after waiting for close to an hour for my turn). I came back the next day and still no luck but they were on the phone with T-Mobile and Sprint for about 30 minutes to “port” my account over to T-Mobile and that it should work within 24 hours. Well, two days later I’m still out of luck and being told I need t
I was told I could switch to T-Mobile from Verizon. We have 5 lines and all the phones were paid off (2 XR, 3 11’s). I have a signed agreement where we would get 5 new iPhone 13’s (just like the commercial said). I currently am paying for 3 of the 5 phones. I have called T-Mobile too many times to remember and have spent on average of about 2 hours on the phone or on hold. The customer service rep never seems to understand what I am asking which requires me to repeat the problem several times only to be put on hold. Then the call is strangely disconnected after I wasted 2 hours on the phone. Nothing is resolved. Oh, and the fabulous sales person told me I would get a SyncUp Drive at not charge that I do not want and will never use. I am also paying something like $10 a month for the service for this device I don’t want or need. What a scam. I have no idea how to resolve this issue.
Most terrible experience that I have ever had. 1) They lost data again, and now I getting spam calls all the time.2) App is working terribly and lagging all the time.3) Can't pay for the subscription because the activity of this company is suspicious for my bank and the bank banned it.4) And it's impossible to contact support I wonder how you survive in the XXI century with such service?I honestly think to quit, it's amazing.
How do I get a rep to respond here? I called but was routed to the Philippines. They try hard but operate on a very strict “script”. If the problem is convoluted or has been dragged out over several weeks they seem to get lost in the storyline. It’s like being stuck in a loop. A T-Mobile phone rep had okayed a warranty exchange for mechanical issues (firmware/software...simm card errors). I could have had the phone sent straight to me but had it sent to my local store. Once at the store to complete the exchange a young girl ran her fingernail across a small scratch in the screen and said “It failed the finger-nail test...we won’t honor the warranty exchange. It’s damaged.” (her nail made a tiny click as it crossed the scratch). Really...so if a 45 yo bigger man had been assisting me needless to say his nail would have skated across the scratch. How is this a test of anything other then one employee has thin nails that are filed? As far as I know scratches are allowed per T-Mobile polic
I received a replacement device and was encouraged to install a new SIM card. When i called Tech-Support to activate the new SIM card, the agent had so much background noise: whistling, laughing, etc. that it was impossible to hear them speak, then they ended up activating the SIM to my wife’s phone…. which immediately disconnected my wife’s cellphone while she was at work, which resulted in her losing business. When she came home we put the new SIM card in her phone so that we could call tech support again (keep in mind we have to wait on hold for 2 hours each time) and they disconnected MY SIM card. Now the phone call drops immediately while on the phone with Tech-Support. It’s now 10:25pm and my wife is still on hold with tech support, next available agent in 2 hours! We have to go to work tomorrow and we both have SIM cards that T-Mobile Tech Support MISTAKENLY disconnected, meaning we cannot make phone calls. When you walk in to their physical stores the employees will not talk to
I am supposed to get a new device and for that they switch from sprint to T-mobile. I was promised 600$ that appeared nowhere in the contract. I had to take a picture of the associates computer to get prove. Then I get home I sign in and fine that my plan has been change to almos doble of what I payed for. Having add ons? It seems like you think your costumers are stupid! on top of that I called and the waiting time is 2HOURS!!!! I haven’t got the phone yet, but your service is so bad I am ready to go to another company!!!!!!
I started as a long time sprint customer. I have had cell service since 1985, so lots of experience with cell companies. We recently migrated to TMobile and have tried to upgrade our phones. We have three phone that require us to return to TMobile but are unable to because they have yet to send us the return shipping labels. The run around has been exhausting, hour on phone support, hours more visiting 3 retail stores. Support’s favorite terms I think is “I understand” and “ I am on your side”. Each new representative goes through the very same script, never checking the records of previous calls.Step by step we go through the same BS. I am done. Exhausted. Frustrated. Fuming.So my question is: what is the best way to terminate this deal and return all items that are TMobile? I am now willing to pay more from any other carrier. The customer service run-around is just not worth the trouble.
Hello and how are you doing? This maybe a long shot, but was hoping someone can possibly send me an insider code for the Magenta Max 20 off promo that starts on 1/6? Am currently on Magenta Plus and wanted to switch over to Magenta Max. Thank you in advance and if this is not possible, thank you for reading this. Have a great day and T-mobile is the best!!!
What should I do if I want to leave a current family plan I am in and change to a individual plan?I am not the primary account holder for this family plan so does the primary account holder need to do anything or I can just port out on my own?
How long does it take for a legacy account to get switched to the new T-Mobile system Rebellion? My number has been locked since mid-November. Can’t switch plans or carriers because of this!!! I have talked to multiple agents (appx 8 hours spent on phone and about 2 hours in a physical T-Mobile store). They have no timetable for when my account will be upgraded and no work-arounds.
I was switched over to T Mobile just over a month ago from Sprint. My experience so far with T Mobile has been horrible. I wish I could go back to Sprint. My caller ID comes up as Private Number. The problem with that is that people often do not pick up my calls because they assume it’s a spam call. I have called T-Mobile 5 times so far in my attempt to resolve this issue. Each time, the representative promises me that the issue will be resolved then they tell me to wait 72 hours for the Caller ID to show up ...but it NEVER happens. I’m so sick to death of having to call T Mobile OVER and OVER and OVER and not getting any results. I’m even more sick to death of having to WAIT and WAIT and WAIT while suffering through that HORRIBLE music while waiting for a “specialist” to pick up the phone ..who will promise me again to get the issue resolved ..and then it’s the same damn thing. Why is T Mobile so horrifically incompetent when it comes to such a simple matter as Caller IDHaving the rig
Just curious if anyone else has had a problem getting proper credit on this promo. Supposed to be “transfer a line to T-Mobile, trade in ANY working Iphone and get a 12 Mini on us”. I transferred 2 lines from ATT and sent in and got credit for 2 working Iphones. T-Mobile has me on some “buy 1, get 1” promo that is not what I signed up for. I switched in June 2021, the promo ran from 06/04/21 - 07/08/21. Every customer service “professional” has said they have fixed the problem, yet the problem remains. At this point it doesn’t seem like T-Mobile is any better than ATT with customer service.Anyone else have this issue, or a success story with this code???
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