Streaming on Us

A space to discuss the streaming services we offer through integrated billing: Netflix, Apple, Paramount+, and more.

  • 99 Discussions
  • 375 Replies

99 Discussions

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Ryan MalinakNovice
asked in Streaming on Us

Netflix benefit

My Netflix benefit is changing to include ads. The reason most people pay or have Netflix is to not have ads to interrupt their shows. I do not want this change to my account. To change my plan after being with T-Mobile for years is BS. Can I keep my no ads plan?

2
J
3 months ago
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vj1243First activity
asked in Streaming on Us

Youtube TV Promotion Page

Looks like Youtube tv promotion page at all these links are broken. Can someone confirm that Youtube TV promotion for tmobile customers is no longer active ?  T-Mobile PromotionsORYouTube TV & Philo TV | T-Mobile SupportORGet Our Best Live TV & Streaming Service Deals (2023) | T-Mobile  

1
gramps28
Pillar
1 year ago
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CoondogFirst activity
asked in Streaming on Us

can't get Paramount +

WHen i got Tmobil i5g internet, i was told that it came with a free year of paramount +.   I looked up how to sign up for it, it says to go to “manage Add-ons.”   But when i go to manage add-ons, it sayd there’s no add-ons available.   I tried calling customer service, after speaking with someone, i was put on hold, then hung up on

1
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1 year ago
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mike2023First activity
asked in Streaming on Us

Netflix Basic? Go5G Plus

I just signed up with T-Mobile and have the Go5G Plus (1 line). Promo says includes Netflix Basic (1 screen, 9.99 value). Following the prompts, when I go to Netflix, Basic is not an option. I have read it was discontinued but still available for T-Mobile. The other options are ad supported (6.99) and Standard (15.49). I didn’t have a Netflix account previously and it doesn’t seem to show that it is connected to my Netflix account in spite adding it on my T-Mobile account. Any suggestions?

3
gramps28
Pillar
7 months ago
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Jazzynice51First activity
asked in Streaming on Us

shared netflix account

My daughter shared her Netflix account with me.  (Netflix no longer working since 5/23/23).I am new to TMobile and want to get my free Netflix on my smart TV.   Not tech savvy,please instruct what to do in simple terms.  Thank you.

2
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Pillar
10 months ago
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jbowen5920First activity
asked in Streaming on Us

Can't get Netflix Promotion - Account "Mismatch"?

I can’t get the Netflix promotion, even though I have Go5G Plus.  I think there is something wrong with my account such that it displays that I have Go5G Plus on my account page (see screenshot 1) and when I click on my account, it shows that I have Netflix as a promotion (see screenshot 2).  However, when I click on the Netflix promotion line, I get a screen that says “Oops….your rate plan is not eligible for this benefit….” (see screenshot 3).  When I click on View my plan, it says I have the 5G Home Internet Plan (see screenshot 4).I think this may be related to the fact that I first signed up with T-Mobile for the home internet and then added on my phones later.Anyway, I’ve tried calling tech support and also going to the store, but no luck.  I did have a problem with my voicemail, which was fixed, and I am grateful for that, but there is still this issue and I wanted to try this way and put in the screenshots so that people can see what is going on that might know how to fix it.I

2
J
9 months ago
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RagnarRookie
posted in Streaming on Us

hulu

I’m glad they are adding Hulu. Great idea but downgrading our Netflix to ad based version is BS!! We’re getting ad version of Hulu. One should stay ad based and the other no ads!!! We all need to stand against this capitalism and threaten to leave for changing or Netflix!!

6
M
3 months ago
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disilveRookie
asked in Streaming on Us

Can't enroll in Hulu

it isn’t working - I can’t get through.

6
Freedom619
3 months ago
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rdogFirst activity
asked in Streaming on Us

Apple TV+ Issues

I have a Magenta Max55 plan which offers Apple TV+ as a free subscription. I activated this and downloaded the app on my LG TV. I used the 6 digit code to access Apple TV and got into the programming. However, the menu says Apple TV+ Free for 7 days and then $6.99/month after that. It’s supposed to be free. Do I need to call TMobile? Apple? Help!  

1
I
6 months ago
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Eileen ShaughnessyFirst activity
asked in Streaming on Us

Hulu

I can’t find information on exactly how the new HULU free streaming account works.It says it’s for 12 months and then it requires “consumer action” after that or else they will start charging you for it.So what does that mean?  Am I able to continue the Hulu free from Tmobile after the first 12 months?  Or is it just a free 12 months and that’s it?If I can keep it indefinitely, then what EXACTLY is the consumer action I would have to take at 12 months to stop them from billing me and keep getting it from tmobile?  

2
E
5 days ago
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thomvarmintFirst activity
asked in Streaming on Us

Netflix on us - shared? $8.50 vs $15.49

I signed up for the Standard (no ads) on a Go5G PlusWhen I go to benefits, and look at Netflix’s sight - it shows I should be charged $8.50On my accounts overview I see $15.49 under Netflix as a shared add-on I only want Netflix for my primary line, and I only want to pay $8.50 Anyone else have this issue?

4
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1 month ago
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BellaridFirst activity
asked in Streaming on Us

Netflix Suspended after changing payment method

I recently downgraded my Netflix from Premium to Standard and Netflix said I had to inform TMobile.  At the very same time, I was notified I could no longer use a credit card as my payment method. So I changed my payment method with TMobile and also informed them that I was changing to Standard Netflix.  Now my Netflix account suspended telling me I need to give THEM a new payment method. When I call Netflix, they tell me I pay through TMobile so I need to call THEM about this problem. I was on the phone with a very friendly customer service rep for 30 minutes and she said she fixed it.  I turned on Netflix last night and it still told me my account was on hold.  Today there is a 60 minute wait for customer service and no way to email.  What do I do? 

1
gramps28
Pillar
9 months ago
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Kay1787First activity
asked in Streaming on Us

apple tv

I have been waiting for a month for my apple tv activation code, it just keeps saying we are processing. But on T-Mobile it says my account is active 

1
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6 months ago
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SSJJFirst activity
asked in Streaming on Us

Trouble creating MLB account

Hey! TMobile is giving away free MLB access.  The catch is that you have to register by April 2nd. I keep trying to create accounts on MLB (have tried multiple browsers and my IOS and it’s showing errors.  Has anyone found a work-around?

5
K
1 month ago
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AtticDustFirst activity
asked in Streaming on Us

Apple TV + Streaming

Apple TV+ streaming is active on my T-Mobile account. When I go to stream Apple TV+ on my smart TV the T-mobile service has not been activated. Apple TV+ subscription is asking for payment and there is nothing about T-Mobile paying the subscription. Anyone know a solution?

1
A
1 year ago
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mandi_samsunggalaxy22First activity
asked in Streaming on Us

Hulu- text message not coming through when I manage add-ons

I am supposed to get free Hulu through my T-Mobile plan.  It says that I should receive a text message with the code or something to put in Hulu.  No matter what I try I am not being sent the text

2
F
Pillar
3 months ago
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amanticona19Novice
asked in Streaming on Us

Hulu On Us - Not working

Anyone else receiving the same message when trying to get Hulu subscription (Sorry, it appears your account is ineligible for this promotion. Your denial reason is: Looks like your current rate plan is not eligible for this promotion. For help, dial 611 from your handset or call 1-800-937-8997)? I've been trying and called, they said available after mid February.

0
A
2 months ago
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cschormannFirst activity
posted in Streaming on Us

Feedback for T-Mobile: Reducing benefits

It seems that every time I accept an offer from T-Mobile, the company goes back on it just a little after. I find that very frustrating. Last example: We updated our contract and phones, and it appeared to be a good deal, one factor being that the plan included Netflix. Not two month later, I receive a message from T-Mobile that from now on only Netflix with Ads is included - a downgrade worth roughly $100/year. Yes,  in exchange there is a free year of Hulu, but I really don’t care about that. And also, yes, T-Mobile always said that benefits could change. Unfortunately, this is not the first time something like this happens to me with T-Mobile.In aggregate, the impression I get increasingly is that T-Mobile’s word in its special offers and deals really is not worth much. This is very disappointing.

5
gramps28
Pillar
5 days ago
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JeanetteBFirst activity
asked in Streaming on Us

Netflix

When I added my sister to my account, we were supposed to get Netflix for 2. Now that Netflix doesn’t allow password sharing, not sure if she can set up her own account or not

1
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10 months ago
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BONAIREdiverFirst activity
asked in Streaming on Us

Paramount+ stopped streaming on Samsung TV

Paramount+ was working well on Samsung TV, but all of a sudden every time we try to access Paramount+ an error code is received.  Have done the standard reboot of television and rebooting the router.  Problem still occurs.

1
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9 months ago
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nsmasonFirst activity
posted in Streaming on Us

Netflix and Hulu

Great, now T-mobile is giving me another perk. Going to give me Hulu with ads with no way to upgrade to Hulu without ads. Who wants that? And next, T-mobile is dropping the perk of Netflix with no ads down to Netflix with ads and going to “allow” me to upgrade for $8.50! Maybe it’s time to start looking elsewhere for cell service

3
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3 months ago
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sabiceFirst activity
asked in Streaming on Us

regarding Paramount+

What is the procedure for activating the Paramount+ that I just signed up for?

5
gramps28
Pillar
1 year ago
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AtticDustFirst activity
asked in Streaming on Us

apple TV how to activate

how to activate 

0
A
1 year ago
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tk10101First activity
asked in Streaming on Us

Go5G Plus Up Hulu

I have  Go5G Plus Up -  will I get Hulu? what will it cost?

1
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Pillar
3 months ago
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SpurluxFirst activity
asked in Streaming on Us

incompatible Apple TV on my new HUB

I’m super frustrated! I cannot get the apple TV app on my new Tmobile HUB. I have a subscription independently and have been using our various places, including my old roku stick, that i just replaced. Can anyone help?   

2
2
1 year ago
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