T-Mobile.com Account

Talk about your T-Mobile ID, online account management, and all things online.

  • 73 Discussions
  • 343 Replies

73 Discussions

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RansomeFirst activity
asked in T-Mobile.com Account

Just tried network pass , now it wont let me use tmobile app

Just tried network pass , now it wont let me use t mobile app , it is asked for valid t mobile 10 digit , which I don't have because i have verizoncalled support , they have never heard of network pass , they are clueless

2
R
5 months ago
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bobby2478Rookie
asked in T-Mobile.com Account

Tmobile.com: Payment history not displaying amount paid

From Tmobile.com, under My account dropdown, there is Account Activity. Here you can see payment history. It shows the date, phone number / line, and description of payment, but the amount to the right for nearly all payments just shows “-”. It used to display the actual amount.How can we make Tmobile aware of this issue so they can fix it? It’s been broken for several months.

2
A
2 months ago
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PeteCalRookie
asked in T-Mobile.com Account

Text Messages From Python Program No Longer Getting Through

For many months I have been using a program written in Python to send:(1) Text messages to a T-Mobile phone,(2) Text messages to an AT&T phone,(3) Email messages to an email account.As of 5 days ago (7/8/2023) the T-Mobile phone no longer gets any texts but the AT&T phone still gets all texts and the email gets all messages.I have experimented with sending text messages to the T-Mobile phone from email accounts and those are received by the phone.  I do this by emailing a message to ##########@tmomail.net.  That is the same way the Python program sends texts.

3
P
1 month ago
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E. MorganFirst activity
asked in T-Mobile.com Account

Profile's Media Setting - 4k uhd video

is this extra?

2
B
3 months ago
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cdclarkFirst activity
asked in T-Mobile.com Account

Can't login to Tmobile without tmobile phone number

 nvm 

0
C
4 months ago
S
SivaAFirst activity
asked in T-Mobile.com Account

T-Mobile support saying not to trust sales team but trust bill

Below is an email from sales team giving me my bill break down if I signup with t-mobile. As you see they told me that a $1000 trade-in value will be offered to “phone 1” but now they are saying it’s only $800.  What does the community think that t-mobile should do?   

6
S
1 month ago
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CJ2020First activity
asked in T-Mobile.com Account

Issue with no data, calling, text since Last week... Major account issue

Sprint customer here feel like no equality happening. Been without a working line since last week to be exact. Being pushed to go to store multiple times and have spoke with at least 15 advisors 7 technical support. Also, got my issue ticket escalated to VIP support as supposedly as it was said by sprint advisor “It is considered a VIP Escalation and those are sometimes handled within a day or so” this was on Friday. 24 hours have past been gone and been told to wait until the advisor who told me returns to work tomorrow. Apperently, they activated two sims on one line. Anyone have this type of issue happened or feel like being pushed around as being a Sprint customer.

5
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Community Manager
3 months ago
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PaxosmFirst activity
asked in T-Mobile.com Account

Unable to use the email address was used before for prepaid plan

Hello, a year before i created an account for buying an esim but i did not used it for long time and it has been deactivated, now i want to buy a new one esim card with the same email address but it impossible. How can i remove the connection between my email and the old number ?

1
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5 months ago
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kathyrothbergRookie
asked in T-Mobile.com Account

Verizon is still Primary?

I recently switched to T-mobile.  When I turn on the phone it says T-mobile on the left upper corner, however when I check settings Verizon is still listed as primary carrier.  Is this the way it should be?

5
K
6 months ago
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Anonymous
asked in T-Mobile.com Account

Please delete my community account

Hello, Since I recently changed my T-mobile ID (binding phone number to new email), this account is idle. I can't change my community username myself, I hope that the community administrator will delete my community account and let my new account use my current username. Thank you!

3
gramps28
Pillar
2 months ago
K
KevoyharrisFirst activity
asked in T-Mobile.com Account

over due phone bill

I've been out of the country and lost my debit card my phone bill has been over due when I got back home in the states I can't access my account to pay my bill what can I do from here

1
syaoran
Pillar
5 months ago
S
Skeet12First activity
posted in T-Mobile.com Account

Hi this is Alicia

I know how you guys can cheat people and I did my own math and this is how you guys cheat can't believe you guys you say you guys help people and you guys say one time payment but you got to let me pay pay here is a proof of my math. 

4
O
2 months ago
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David3638First activity
asked in T-Mobile.com Account

Unable to view billing details online

I’ve been having issue for months when logged in my business online account, and not able to see billing details. It kept loading and loading… 3 months ago, I spoke to customer service. They told me there were system update. Now I realized it’s not system update, there’s something wrong. I spoke to customer service yesterday, they opened a ticket for me (they’ve been saying that months ago. No one ever called me back). Now I’m not able to log in period. It just showing I’m not invited to account hub. I’m the owner of the account. I only have one email account. Now what? It’s so frustrating.

2
D
1 month ago
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JRS2First activity
asked in T-Mobile.com Account

Error "Uh-oh, it looks like we have our wires crossed. Please try again later."

Still happening, apparently over the past four years. Every other thread has been marked “solved” though none were. It would be nice to have a solution to this. Users are able to sign in, but even though they get past OKTA, the are getting a 503 error during the handoff to the new server. So in my case, I can sign in and see some information, but I can’t access any of my account services. This happens on my wifi and cell data; it happens in every browser, in both private and familiar windows, as well as in the app and Safari on my phone. It would be nice to have a soution for this.  

0
J
3 months ago
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kenquinones21First activity
asked in T-Mobile.com Account

How can I do it if my brother doesn't allow me to put my name on the equipment that I'm using and the service as well?

More than 10 years ago, the name of the phone I am currently using was in my name. What happens if my brother does not allow me to name the equipment and service I am using? Should I look for a Lawyer to help me put my name back?

1
gramps28
Pillar
4 months ago
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DQ4ULearner
asked in T-Mobile.com Account

can't access acount after logging out

 I started having the issue a week ago October 1st . I called them and I went to the store. I log in to the website with my correct password ( it's written down)  then it says we're going to send you a code via text message or each email to prove it's you .. I enter that code and then it says you're logged out you don't have access. Got stuff resolved I THOUGHT  I had an iissue Again TONIGHT . I did it once it was correct ...called customer service  told him there is a problem,  he gave me a temporary password I logged in and changed it.I made sure to log out while he was on the phone to see if it would happen and it did I could not log back in correct password they send me a code and then they say no access.. I have a prepaid account I cannot be the only one that runs into this issue. I have no problem logging in to create a post though where don't you think

1
D
1 month ago
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Vi ALLFirst activity
posted in T-Mobile.com Account

Setting up "Bank Account" as an Auto payment menthod

Hi There, I am not sure if anybody has/had encountered this issue before and I would appreciate any advice/recommendation regarding this issue tat i am haivng.  As you may be aware, in order to qualify for auto pay discount (based on plan, you may qualify for auto pay discount $5 per line), you would need to use either DEBIT card or Bank Payment as your default payment method for Auto pay. Now i had enrolled for auto payment with my back payment method but for some reason, transcation was declined due bank was not able to clear the payment for some reason (Not that i did not have money in the account but for some technical reason it got rejected from the bank side when T-Mobile tried to process the due amount by using the bank). Due to that, I can’t now use that method (It’s greyed out and it says, you are not allowed to use this method anymore). So, I tried calling customer care multiple times and explained this and mentioned that I would like to use different bank for to make payment

0
V
3 months ago
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mallardFirst activity
asked in T-Mobile.com Account

Authenticator app

I have a Legacy Pay as You Go prepaid plan. How do I add Google Authenticator as my 2FA verification method? I’m unable to find anything about this in “My Account.”

1
syaoran
Pillar
6 months ago
K
KrystalmFirst activity
asked in T-Mobile.com Account

t mobile has no sympathy

My brother is in the icu and my dad and younger brother are on his plan. My parents have tried to get into his account to make payments and to make changes to account holders. Because he is the main account holder they cannot tell us anything about the account even though they know he is in icu and cannot speak. Is there anyway we can get some kind of information from them? 

1
gramps28
Pillar
2 months ago
M
magenta7493081First activity
posted in T-Mobile.com Account

help with payment this month

Can i get anybody to heip me payment a payment for this month.all i need is 80.26  

2
M
4 months ago
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Paul FFirst activity
posted in T-Mobile.com Account

Unable to set up account for wireless Wi-Fi

Unable to create account for my new wireless wifi. Talked to 11 customer service personal but they all give up after 45 minutes. so far 7 hours phone time. .Do not know why account gets stuck while trying to input info. Heard every wild reason possible.  Would welcome any thoughts. Thank Paul F

1
P
6 months ago
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Mike in VegasFirst activity
posted in T-Mobile.com Account

horrible service

T-Mobile reviewThe worse experience I ever had inn transferring over from Verizon to T-Mobile.  I curse the day I went with T-Mobile. They make it so, so, so difficult to transfer, to get a password, to get an account, to get your rebate & absolutely no one in their on-line tech department knows what they are doing.I signed up 9/11/234 & am still trying to change a password & get my $381.25 (8 days later).  Nothing is ever done right, according to them yet, the people telling me how to do it are the on-line tech people. I spent hours on the phone with a guy named Ramsey (who works from home and I heard his wife & kids in background making all kinds of noise, yelling and screaming) & he told me to drive to the store ( ½ hour each way which I did & waited in line for over ½ hour to get help) to get a password to open my account (didn’t know how to even give me a password).  Then, if can’t get it there he will call me back in 5 days.The rebate was done all wrong al

1
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Pillar
2 months ago
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jrosbornFirst activity
asked in T-Mobile.com Account

Family Allowances Error removing Limit device access times

Trying to remove a few time periods selected on Family Allowances Limit device access times on our kid’s phones.  Always get an error for about a month now.  It used to work, but now they are stuck being limited during those times.https://my.t-mobile.com/account/profile/family_controls/allowances/dashboard Error Message:We're having some trouble.Your request did not succeed. Please try again. Current SettingAttempted New SettingError Message 

0
J
5 months ago
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YK770First activity
asked in T-Mobile.com Account

I can't log into my account from my computer

Why, after I enter the correct login and the correct password, the login page for my account is loaded on a new one? and directly from a smartphone, I go normally, but on a macbook I can’t.

0
Y
6 months ago
J
jbmekiFirst activity
asked in T-Mobile.com Account

Sprint to Tmobile, account issues

anyone know how to fix missing lines on my account?would i need to link the other lines onto the tmobile account? Since transferring from sprint → tmobile there is only 1 phone line i can view on my account.

0
J
5 months ago
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