Accounts & Services

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  • 19,702 Replies

4498 Discussions

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PointmanFirst activity
asked in Accounts & Services

call connected but able to talk

I call one number and the other end will answer but i can not hear them and they can not hear me.  it is where i get my hair cut at to set up an appointment. they tell me they have had trouble with other t mobile customers.  is there anything you can do to fix this problem?

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1 year ago
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RichcalahanFirst activity
asked in Accounts & Services

signed up for three lines of Magenta max for 47 a line. Tmobile is charging me 260$ a month

When I signed up I did it only because 3 lines for a total of 140/month sounded like a great deal.  I was paying that as a sprint customer for one line.my first bill arrived and it was 260$ for one month.  After a long phone call I was assured the problem was fixed.  Then I got my bill and it still said 260$.  After another call I was assured the problem had been fixed but after that bill had been issued.   well, my autopay just went through amd I was charged 260$ again for the next month.  Has this happened to anyone else?   If they can’t fix it I’ll just have to quit.  Also,  oddly, my sprint coverage seemed better and faster than my T-Mobile coverage even though they are supposed to be the same.  regretting the switch

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1 year ago
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OG NODNARBFirst activity
posted in Accounts & Services

Not what I signed up for

Just want to see if anyone has a similar issue. I was told when I switched from Verizon my deal would be BOGO on the iPhone 13 (now getting charged for both), my magenta plan is $10 more than it’s supposed to be, plus I had 2 trade-ins (neither of which are the value the service rep said it would be). My bill is now the same as my Verizon bill meaning I just switched for absolutely no reason. 

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1 year ago
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psotoFirst activity
asked in Accounts & Services

possible lost package from UPS

I have been waiting on my order from ups for iPhone 13 mini. Yesterday when i tracked the packaged it said it was “out on delivery” and it would be delivered by 7pm that night. Nothing was ever delivered. Now when I track my order today it says it’s back to “on the way” and “delivery date will be provided as soon as possible”. I’m starting to worry that my package is lost.  This is also the second order I’ve had to place for this phone. The first order that I received was a retaped box without the phone inside. I’ve already reported this incident to t-mobile. But now I’m worried that I won’t receive this order as well. I wish they sold the mini in store in my area so i could safely purchase it there. Is there anything I can do at this point or do I have to wait for ups? 

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1 year ago
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jchartsFirst activity
asked in Accounts & Services

free netflix for 2 years

Issue with netflix offered for 2 years

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gramps28
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1 year ago
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FurrballFirst activity
asked in Accounts & Services

did i submit my switch to keep claim correctly?

I just got T-mobile. I came from spectrum mobile. I joined with the switch and keep promo.I was with spectrum for 90 days, have a iPhone 13, took screenshots of my last 3 bills and my current device payment remaining, paid it off then unlocked the phone, ordered a SIM card then transferred my number to T-Mobile.Went to the keep and switch claim site. I entered my number in that keep and switch box not the carrier freedom claim one. I then picked spectrum, my phone model and it said something on the side about $800. It had me chose EIP or ETF. I picked EIP because I want to be payed the full amount of what was remaining on my spectrum device payment plan. I’m not sure if that’s correct? then I got to the last page and submitted my photo. I combined my 4 pictures into one photo showing the 3 statements and my device balance before paying and unlocking it as told. However on the side it said the maximum I would get back for the offer is $650. That is incorrect as the current offer is $800

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1 year ago
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JacindaFirst activity
asked in Accounts & Services

airtime payment

Does anyone know what is airtime payment  for  

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1 year ago
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lanaTFirst activity
asked in Accounts & Services

Private Number

Is there a way to see or trace private numbers?

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1 year ago
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Bart69First activity
asked in Accounts & Services

What’s going on with the connection

I used to have 3 bars now I’m down to two I updated Disney+ and the update was 657.05 MB and it took Almost a hour and a half to update it what is going on does anyone know 

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1 year ago
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magenta6697593First activity
asked in Accounts & Services

Confused

what does it mean: The MSISDN is already registered to another IAM user account?

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1 year ago
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JackieFirst activity
asked in Accounts & Services

what is my transfer PIN?

Where can I find my transfer pin to transfer my number to another carrier ?

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Community Manager
1 year ago
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TriLadsFirst activity
asked in Accounts & Services

No long email to text

I am wondering if my domain riseup.net is getting spam by your filters.  I use to be able to get email to texts. I haven’t for the past 2 months, can you help? I have called tech support multiple times and each person I speak with they have no clue of this feature.  Very confused how they do not know when Tmobile offers it.  Anyways can you help with this?

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1 year ago
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rowdymuttFirst activity
asked in Accounts & Services

"Eligibility" Problems with Keep and Switch promotion

I am having the following issue and I was wondering if anyone else has encountered the same problem:I switched from AT&T after checking that my current phone was eligible for the Keep and Switch promotion, paid off my phone (Samsung Galaxy Note10+ 4G), ported my number, kept all my receipts from when I paid off my phone, and I still get the message that “You do not have an eligible device to bring to T-Mobile, but you may still be eligible to purchase...” blah, blah, blah when I go to switch2t-mobile.com.Thing is, I DO have an eligible phone according to the website, even put in my IMEI number to make sure it was eligible for the promotion. I can’t even get to the point where I submit my documentation, receipts, screenshots, etc., it just punts me back to the error message page.I hope some of you have found a resolution to this problem, and that no one else is having it. I’ve spent way too many hours dealing with this.

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1 year ago
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RealHousewifeofNJFirst activity
asked in Accounts & Services

You can't buy your phone in NJ?

After paying all the lease payments for my iPhone, I wanted to pay the $100 cost and purchase it and was told by the online chat that that is illegal in NJ and a few other states. Has this happened to anybody else? It doesn’t make any sense at all--and it is not what I understood when I took the upgrade.

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gramps28
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1 year ago
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yakhaysFirst activity
posted in Accounts & Services

Mrs. Deborah Hays

When going to a local store to add a new line to my account. I was helped by a young man, his name is Gabriel Diaz. While assiting me he was given my debit card, and my drivers license. Before I left the store I was told the only charges would be $14.99 and it would be billed to my account. Two days later I became a victim of theft at the hands of Gabriel Diaz. I had $250 taken out of my personal bank account. Two wire transfer money orders were personally wired to Gabriel Diaz. I have talked to T Mobile about this incident. I have recently found out that Gabriel Diaz continues to work for your company at the location I visited. It leads me to wonder how many people have been victimized by Gabriel Diaz and have gone undetected. I wonder why no action has been taken against him.. I have solid proof from my financial institution.

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1 year ago
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TTDigiFirst activity
asked in Accounts & Services

Digits SMS from MVNO

I cannot receive SMS messages from friends who use MVNO service providers (Mint, Tello, USMobile). I have gotten the most ridiculous replies from engineering regarding this issue. Upon further testing I found that if the MVNO phone sends an SMS to the phantom phone number associated with my digits SIM it goes through, however, if a customer of another cell provider send an SMS to that phantom number it does not go through. It seems the SMS messages coming from the MVNOs are not entering the digits system.I found the following 5 year old post at: https://www.reddit.com/r/tmobile/comments/5mzq1v/digits_beta_breaking_inbound_mvno_sms/which makes it seem that this is a really old issue. Is there a solution?I reported this issue to DIGITS advanced technical support and it's been relayed across to engineers. However, I'm curious to know if any other beta testers are hitting the issue.Scenario: I'm on T-Mobile Postpaid with 3 lines associated with DIGITS and my gf's line that isn't. My frie

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1 year ago
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BwitmerFirst activity
asked in Accounts & Services

Fuel Rewards app not opening with new S22 Ultra?

Hello all.  I just upgraded from a note 10 to an s22 ultra.  I regularly use the tmobile tuesday fuel rewards offer and it always worked great on my old phone.  I am wondering if there is some problem with my new phone as when I try to open the fuel rewards app it just shows the full screen logo but doesn't go any further and open the app.  I have uninstalled and reinstalled the app and restarted the phone and no improvement.  I am curious if anyone else is running into this problem or if it is something I am doing.  Thanks in advance.

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1 year ago
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badbri69First activity
asked in Accounts & Services

Is T-Mobile really going to charge me more AFTER I switch carriers?

Ridiculous to think that T-Mobile will shut me out of my online account as soon as I port my number to another carrier and I cannot go into said account and cancel and remove billing info. It is just another reason I`m glad I left. It seems they can continue charging me on an account that they no longer own the number too, I am not using through them, and they block you from cancelling. Total, utter, stupid business practice.Good luck T-Mobile, you will never make it!

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gramps28
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1 year ago
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magenta9529795First activity
posted in Accounts & Services

Porting Problem Google Voice to T Mobile

I transferred my number from google voice to T Mobile, sharing my experience to help others.Setup google voice mail pinAsked T Mobile rep to port my google voice number over my existing t mobile number by giving phone number as account number and voice mail pin as pin number Number ported over successfully in 15 minutes, message received from t Mobile and google voice that number has been successfully ported.BUT THERE IS A PROBLEMPorted number from google voice not working (if you call it says subscriber you are dialing is not active. Old t Mobile number still active.Noticed in my t Mobile app, my line is deleted while others are active.Called two times and reps said to call after 24 hrs, standard answer.Same issue after 24 hrs, talked to 4 representatives and they tried everything, rebroadcasting, channging phone in Apple ID, apple rep was involved etc etcBegged last rep to see why line was not active on my account. She did something and it worked . Phone was disconnected while she w

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1 year ago
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u00ceh8First activity
asked in Accounts & Services

Oversea Texting DATA ON Voice Calling DATA OFF How?

Question when I travel oversea to Europe with my Magenta Max plan, how to I use data for texting but turn my voice calling data off?

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Pillar
1 year ago
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pom4tmRookie
asked in Accounts & Services

porting phone number from dad tmobile account to my new account

I just signed up for a new tmobile account, magenta max 55+ plan, a few days ago with the promotional total discount of $800 for a new Samsung S22 ultra.My dad is cancelling his tmobile account and I would like to use one of his phone number, like port and replace my existing new phone number without affecting my $800 promotional discount. 

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1 year ago
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McDonaldsSpriteFirst activity
asked in Accounts & Services

Why is my bill so expensive?

When not logged into T-Mobile’s website, it shows that the Essentials plan is $27/mo, which is the exact plan that I have, yet, my bill comes out to over twice that amount. My phone is fully paid off as of March where my bill was over $90, then it dropped to $64-something once it was paid off. I tried to speak directly with T-Mobile about this since most big companies have a virtual assistant on their website for ease-of-access but apparently T-Mobile does not.Attached is a photo on T-Mobile’s website showing that the Essentials plan is $27/mo, and a photo showing what I’m being charged for it. 

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1 year ago
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jconard83First activity
asked in Accounts & Services

Is my phone not receiving texts properly?

My 2nd line has incoming texts listed in the usage overview that show up almost every other day for over two years. The person who has the line says they have never received any texts from these numbers.They are always incoming texts, usually grouped within ten minutes of each other and come from numbers with strange area codes.Is it possible for this many texts over such a long period of time to not be delivered, even though the person is getting all of their other messages normally?The numbers are as follows:(959) 800-0301 Thomaston, CT (507) 748-0008 Fulda, MN

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1 year ago
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OrtaGSFirst activity
asked in Accounts & Services

Transfer Calls to Another Cell Phone

Hello.  Is there a way to transfer a caller to another person’s cell phone?  I don’t want to forward calls.  Thank you.

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drnewcomb
Pillar
1 year ago
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SpiffyCatFirst activity
asked in Accounts & Services

International Texting -- iMessage vs. SMS/MMS

With my plan, I get unlimited 2G data and texting while traveling internationally. I am wondering about the “texting” part of this. Does it matter whether I use iMessage or SMS or MMS? There are options in settings for all of these. Should I have them all on?Thank you.

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1 year ago
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