Accounts & Services

Ask about your plan, added features or offers

  • 4,496 Discussions
  • 19,699 Replies

4496 Discussions

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willoughbyj42First activity
asked in Accounts & Services

Is this a qualifying plan for promotions?

We were originally with Sprint and then got transitioned to TMobile.  Upon transitioning, our plan unlimited plan with Sprint was transitioned to “T-Mobile Unlimited TI Plan w/Plus Int'l v3 - 2-10 lines.”  Is this a qualifying plan for all the Tmobile promotions like upgrading phone, trade ins, etc?

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5 months ago
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jsunnybFirst activity
asked in Accounts & Services

account

So I have a family plan and my husband is the account holder.  Is it possible to move the account under me as the account holder?  Also, why is upgrading our plan to the GO5G way more expensive then if we were new customers?

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6 months ago
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ChandraAFirst activity
asked in Accounts & Services

Postpaid to prepaid conversion

I would like to convert my postpaid line to prepaid. could you please let me know how can i do it without visiting T-Mobile store.

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6 months ago
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Jasming78First activity
asked in Accounts & Services

short codes

What is 670-94 short code?

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6 months ago
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eric5hoFirst activity
posted in Accounts & Services

my account

So I have been a sprint customer for over 20 years never had a late payment...20 years!! My mom recently got sick n since then I have had some unforseen financial burdens and was a day late on my monthly payment after a text message that my account had apast due amount...when I didn't pay it they susspend3d my account n made me pay an extra $20 per line to get my service Connected again.. 20 years of payments n they do this to me. I'm sooo passed n disappointed that I'm considering closing g my account t n going g somewhere else.spri t has never done anything for me as incentive for being a good customer never a new phone or an upgrade or anything free to show their appreciation. They just take from me n that's it. So my question is...am I being narcissistic or feeling g entitled or just being a big crybaby for  being upset about this or do I have a right to be pissed about this. Please tell me if I'm being g rediculous by expecting special treatment or something from them...as I was w

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6 months ago
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SeverFirst activity
asked in Accounts & Services

Separate line

How do I separate son’s line from my account to create his own account?

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6 months ago
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kenziefugateNovice
asked in Accounts & Services

Paid my bill and now I have no service.

  

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6 months ago
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KyzFirst activity
asked in Accounts & Services

what i could do to remove a line

I now have two phone numbers and it is a new month to pay. Since I do not need one of the line, I decided to remove it. However, my residual amount is too low to have a call, but I hope to remove one of the phone number before I pay this month’s amount. What should I do and where I can find the customer team to chat or text with?

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syaoran
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6 months ago
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kumaizardFirst activity
asked in Accounts & Services

I’m getting a 400 error when hitting “contact us”.

I’m getting a 400 error when hitting “contact us”. Anyone else? 

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6 months ago
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RaglandvrFirst activity
asked in Accounts & Services

runaround on hot spot data usage?

Is it just me or is T-Mobile give you the runaround instead of resolving questions and issues. I've been trying for 2 weeks to get an issue resolved with my hotspot data and the people I've talked to seem to act like they have no idea what hotspot data is.

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6 months ago
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HiItsJohnP7083First activity
asked in Accounts & Services

Rate Plan Change

I have x amount of numbers that want to get off of my plan within the near, because they’re on ‘device payment plans’ or whatever 🙄 because I’m too controlling of my account, because of what I say and what I do. They don’t like it. Again, whatever. 🙄If I were to remove 4 lines off of my account & they setup for their own plan, will they be considered as new customers, current customers…? Will they be getting the same calling rate plan that I have. Or will they be getting one of the newer plans that T-Mobile has?Will this affect my ‘ T-Mobile Unlimited Plan w/ Taxes & Fees Incl.’ Plan? I have promotions running on the account and autopay discounts. 

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gramps28
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6 months ago
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ChuckletrousersFirst activity
asked in Accounts & Services

Texts to certain Android users not going through

With one or two specific Android users, my texts from an iPhone often fail to send. Frequently, but not always, the problem involves sending photos.

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6 months ago
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Lfmv08First activity
posted in Accounts & Services

change adress

I want to change my billing address

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3 months ago
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Newuser99First activity
posted in Accounts & Services

Rebate

I left Verizon because I was paying $150 for one line. I shopped around to see who had the best deals/benefits and discovered T-Mobile. I spoke to a rep over the phone from sales who offered me two deals. The first deal was for bringing over my current number I’d receive a $200 rebate and the second one is they’d also pay off my phone if I kept it. I decided to go in store for the switch just incase there were issues. Once I arrived at the store, I reiterated what was offered to me over the phone and they offered me the same deal. So a little over a month has passed and I’ve received payment for my phone, but was denied the rebate for bringing my number. The reasons states that the two offered couldn’t be combined. Anyone else experiencing this issue?  

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gramps28
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6 months ago
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MrZoolookFirst activity
asked in Accounts & Services

Wrong number used for account administration

I am the primary account holder. When I go to set up the included Apple TV + perk, the system sends a text to my child’s phone, not mine. How can I change the number these administrative tasks contact to mine, the actual account holder?

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Community Manager
5 months ago
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Sonshine638First activity
asked in Accounts & Services

cancel line/contact cust service

Why has tmobile discontinued online chat? Calling cust serv isn't even a realistic option with wait times. I simply want to cancel a line I don't use and I have never used. Please help!

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gramps28
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3 months ago
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sunnyhill52First activity
asked in Accounts & Services

Paramount plus freezes

Over the past month Paramount plus on my LG TV freezes during commercials. When it does, I have to back out of the app completely and then go back in. The app picks up where it left off just before the commercials began, then runs through the commercials again and then maybe continues on to the programming. Sometimes it happens multiple times before I can get the programming to re-start. Then the show I’m watching runs flawlessly until the next commercial and then it’s pretty likely that the problem will start again. I’ve closed and reopened the app, even deleted and reinstalled it. Still the same issue. This is happening on my home network that’s running through my TM gateway. I’ve researched online and see that it’s not an uncommon problem yet there’s no indication of a fix coming from T Mobile, not even an acknowledgment of the issue. Any suggestions? I’ve thought of getting some kind of exterior mounted signal booster but wanted to be sure I’d exhausted my options first. 

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6 months ago
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CMorgan6604First activity
asked in Accounts & Services

Usage logs incomplete

I have noticed that only a fraction of text messages and calls actually show up in the usage log. I have attempted to figure out what causes this but have had no such luck. Any ideas 

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Community Manager
5 months ago
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cam77First activity
asked in Accounts & Services

Cancel my prepaid sim while overseas via online chat?

I am looking to be able to cancel my prepaid Sim while I am overseas. I would like to do this via chat? Is this possible?

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gramps28
Pillar
6 months ago
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CapsFanHereRookie
asked in Accounts & Services

Family Allowances missing, can't block messages from single phone numbers anymore

Family Allowances has apparently become family controls, and no longer allows certain numbers to be restricted from contacting you.  Where did this go?  How do I prevent a specific number from calling or texting me?  I have the family feature checked where Netflix and the other services are. I'm also the primary account holder. I have done this before but now the option is missing. 

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Community Manager
5 months ago
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jcbiggs565Rookie
asked in Accounts & Services

The Shady acts with Grandfathered Simple choice is getting OLD

T mobile really needs to get on the ball with treating these plans the way John Legere Promised.Your  CEO made promises, you need to keep them.  In fact one of the simple choice promises was YOUR DEAL WONT CHANGE.   The plan in question is a family plan that includes 2 lines at $80, with 2GB data included, and additional lines at $10 each.  And you can have up to 10 lines Ii believe. ALL of that, is what T-mobile sold me. In 2023, I better still have the ability to add up to 8 more lines at  $10 with 2gb included.     Im tired of calling and getting data charges, add ons, bs about we cant do that anymore, etc… you sold the plan. LIVE UP TO IT.Now tmo made those 2gb plans unlimited. Great, thanks, but we didn’t ask you to do that. We didn’ give you the right to change the deal. So deliver before you get sued.

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6 months ago
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baxtersfriendFirst activity
asked in Accounts & Services

Payment from Savings Account OK?

Can I auto-pay my monthly T-Mobile bill from my bank savings account?The T-Mobile policy states that either a bank checking or savings is acceptable. However, while I was able to successfully setup my savings account for payment, T-Mobile could not withdraw my bill from my savings account.After encountering T-Mobile late fees and losing my auto-pay discount, I successfully setup my checking account for payment and was able to make a payment.I use my savings account to successfully make payment to other vendors and I have spoken with my bank to ensure that they haven’t recently implemented additional security procedures and they have not.Spoke with T-Mobile customer service and explained my experience. They said they’d dig into what was causing the issue further and would get back to me later that day or the next. I haven’t heard from them and really don’t expect to.Is this issue particular to me or are there others who have experience the same? If no resolution, I’ll simply need to dir

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6 months ago
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MMG724First activity
asked in Accounts & Services

Data details

How do i view data usage details, like URLs

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6 months ago
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drbob2112First activity
asked in Accounts & Services

Email to text not working via gmail.

Have a PLC that sends alerts/alarms out via email. There are 10 people on the group message, 8 of whom are on other carriers - all received the email/text, but not to tmomail.net. Only two of us are on Tmobile and we are the only two who didn’t receive the alert: There was a temporary problem delivering your message to **********@tmomail.net. Gmail will retry for 25 more hours. You'll be notified if the delivery fails permanently. The response from the remote server was: 452 4.1.0 <**********@gmail.com> server temporarily unavailable AUP#MXRT

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28 days ago
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phillips23First activity
asked in Accounts & Services

being over charged

I’m getting late charges when I set up bill pay through bank 2-3 days prior to due date. Now I have to take my time to provide information that T-Mobile which they already have. 2nd time this has happened

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6 months ago
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