Accounts & Services

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  • 19,639 Replies

4478 Discussions

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clsiii1971First activity
asked in Accounts & Services

Is there a way to check texts sent/received from another line on my account?

Is there a way to check texts sent/received from another line on my account?

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gramps28
Pillar
2 months ago
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Oracle99Rookie
posted in Accounts & Services

Cancellation dirty tricks

T-Mobile does not allow you to cancel a line online. So I called up and the rep - who I believe was in the Philippines and a little hard to understand - tells me that canceling in the middle of my billing cycle will incur a charge and I needed to wait and cancel on the first day of my next cycle in order to avoid that charge. She also offers to suspend that line (which you can do online and it costs $10 a month). I decline that and hang up thinking I would call back on the first day of my next billing cycle. But after I hung up I felt that didn’t make any sense. So I called back and again got a rep who appeared to be in the Philippines and a little difficult to understand. She also did what the first rep had done - tried to talk me into converting the tablet line that I was canceling into a voice line. She told me that if I canceled I would be ineligible for specials. But she ultimately was willing to cancel and did not mention the charge that the other rep had said would be incurred i

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2 months ago
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23bcoopFirst activity
asked in Accounts & Services

PLEASE IF YOU HAVE MOVED CHECK YOUR BILLS

This had been a crazy week. I reached out to T-Mobile on 2/6/24 to discuss why my bill was still rising after I removed a line and also removed a device protection from one of my lines. upon reviewing my bill, I noticed that they had taxes and fees for two addresses. Now this wouldn’t be an issue if I hadn’t updated my address upon moving to my new home, but I did. I learned that T-Mobile has been charging me an extra 33.34 every month for the past 4 years and 7 months which kind of totals up to 18 hundred and change. After speaking to them and disputing the charges they called me today on 2/9/24 and said that it was nothing they could do because some of the lines were still registered at my old address. Now the main issue is that the lines associated with my old address are all minors. However, I’m the account holder and every device has been shipped to my current home how is this possible? To tell me after 7 years of being a customer that there is nothing that can be done is absurd.

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gramps28
Pillar
2 months ago
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ctmFirst activity
asked in Accounts & Services

paramount plua

i tried to get paramount plus through tmobile, but when i activated it charged my google play account. is there any way to link it back to tmobile?

0
C
2 months ago
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will_get_justiceFirst activity
posted in Accounts & Services

T-mobile are refusing to give me the promotions that I easily qualify for and assured me I would get.

Pretty simple- in August 2021 T-mobile advertised a free iphone 12 if you port over a number and get magenta max. OK so I ported over 2 numbers from ATT and they are refusing to give me the bill credits for the iphone 12, they enrolled me in the bogus jump program instead. LIARS.They also assured me that I can bring over an iphone 11 from ATT with outstanding payments and they will reimburse, the sales agent said the promotions are compatible, no problem. When I try to register for the reimbursement they tell me “I HAVE NO ELIGIBLE DEVICE” BUT IN THE ACCOUNT THEY ARE GIVING ME BILL CREDITS FOR AN IPHONE 11 I ALREADY OWN. DUMB.THEN they are charging me for a full month of service BEFORE THEY SHIPPED THE PHONES AND SIM. LIARS. I will persist.HONOR your promotion:BILL CREDITS FOR BOTH IPHONE 12REIMBURSMENT FOR IPHONE 11.AND THE CELL COVERAGE SUCKS!

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2 months ago
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SriFirst activity
asked in Accounts & Services

I Feel Cheated and Deceived with T-Mobile lies and false advertisement.

At kiosk inside Costco had checked and verified if I qualified for the free line offer and they signed me up after saying that I did qualify.  But T-Mobile kept charging me every month for that additional line.  When I contacted T-Mobile, initially they said I did qualify for the offer, and they would look into the matter, and they would fix it.   They also gave me credit on my account.  Month later when I didn’t hear from them, I saw the charges on my bill again, I called them back again.  They said the same thing and gave me credit again.  Third month, when I saw the charges again, I contacted T-mobile. This time they started telling me that there was no offer from T-Mobile like the one I was offered.  It must have been the store’s special offer and told me that I should talk to Costco to resolve the issue.  Costco Kiosk generated the incident ticket and told me after three months that T-mobile has resolved this issue and I should contact them but they wouldn’t tell me what the resol

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2 months ago
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Ronald_55First activity
asked in Accounts & Services

Why are my outbound texts blocks on the T-Mobile network as spam?

Today my outbound texts stopped to everyone. Support says it is an autogenerated Spam block that will expire in 3 days. No one serms to be able to remove it. I might as well cancel my account if I can't use the service. Is there anyone here from T-mobile that can really help me?

4
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2 months ago
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susmanNovice
asked in Accounts & Services

Costco Activate Scam

Received a text from 456 on 2/7/2024 congratulating me on my approval of Costco Activate (whatever that is).

0
S
2 months ago
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jdpncFirst activity
asked in Accounts & Services

411

So, if someone inadvertently dials *411 when they meant to dial *611, and said “call” was 4 seconds and didn’t connect, you still get charged $2.99? Nonsense.

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2 months ago
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nroses91First activity
asked in Accounts & Services

Unknown 404 numbers showing up on my usage log

For about 2 months now, our text message usage log shows there has been hundreds of incoming text messages from two  "Atlanta, GA" numbers: 404-455-0118 and 404-455-0112. We have never actually recieved anything from these numbers (nothing in our phones). It just shows up on the usage history.I contacted the # and they are out of service, but it shows on our log that we're receiving well over a dozen texts from them EVERY day. We don't know anyone from GA and that's on the other side of the country from us. I blocked these # from our family accounts, but they're STILL showing up on the usage log regularly. They appear randomly, at all times of the day and night, etc. No phone calls or outgoing messages, though.

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2 months ago
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CC1990Rookie
asked in Accounts & Services

Changed by tmobile after returning Phone to Assurance

Filed an insurance claim in November and returned the broke device within a week to assurance. In Jan I noticed I have been billed for the phone even though assurance has had it since November. Assurance tells me T-Mobile should put a hold on the charges because they have the phone but T-Mobile keeps telling me to pay for it and they can't put a hold on the charges even though they see it's pending. I have the tracking information and assurance has already said they have the phone since November. No I'm not paying for a phone that yall have in your possession since November. This is outrageous! So come Feb 24th if the charges aren't dropped, I guess myself and my children will be left without a phone because I pay $16 per phone per month and paid $100 to get the phone fixed. I'm not paying $200 and something for a phone I returned. I have called 3 times and have received no help. 

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syaoran
Pillar
2 months ago
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drfarmkidRookie
asked in Accounts & Services

records missing from text usage report

I was just checking the usage on my account and noticed some inconsistencies. I found that the records for many text messages are missing. I have 8 lines on my account (large family) and there are many messages back and forth between family members. If I compare the records of texts between two family members, I should see an incoming record on line and an outgoing record on the other. Sometimes that is the case, but often the text will only show up on one line and not the other. Examples:(1) In the last billing cycle, my wife’s usage shows 156 messages between her and one of my daughters, but if I look at my daughter’s usage, it shows only 23. Only 6 records show up on both reports. The total number of messages between the two is at least 172, assuming all of the records showed up on one line or the other. (2) In the last billing cycle, one daughter shows 16 messages with another daughter. That second daughter shows 18 messages with the first. 15 records show up on both reports, with

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3 months ago
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SPLifeFirst activity
asked in Accounts & Services

Charged for "free" tablet

Why am I being charged for a “free” tablet that was part of a promotion, for me to switch to TMobile? Also, why is my receipt from Verizon, that I paid my phone off, denied for the $600 rebate? False promise much?

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3 months ago
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MMooseFirst activity
asked in Accounts & Services

Original Tidal Username - How to get it or get back to Tidal account after switching phones?

Came from Sprint with 5 lines.  Had the Tidal account Sprint provided for free and my daughter used it heavily. She created many many playlists that are dear to her.  She had done the initial set up via Sprint and was working great for many years. She never created a Tidal username and password when she was prompted.  The app just worked on her phone based on the original set up through Sprint.  She just got a new iPhone and did a back up and restore.  Unfortunately the Tidal account had her logged out.  She did not have any information on how to log back in because as a user her account was set up through Sprint, and she never updated the account with an email and password. Now she cannot get into her account, thinks she has lost all of her playlists built up over many years (having a meltdown).  Tidal tech support said if we can provide the original username of the account they can help get her connected to her account again.  How can you get that original username if this was part o

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3 months ago
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TeamBeinFirst activity
asked in Accounts & Services

Can the Child See Location of Parent with FamilyMode

I’m about to signup for FamilyMode, and want to find out if the child can’t see the parents or admin locations. I don’t want my kids to see my location, but I want to know where he is at all time.  Let me know...

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3 months ago
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MildredhFirst activity
asked in Accounts & Services

installment payments

Where can I see the a detail of payments done in my installment plan. I have been doing extra payments 

1
gramps28
Pillar
3 months ago
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hguyjjbhkuFirst activity
asked in Accounts & Services

refund policy

Last July, I had a phone that wasn’t charging, I was sent a replacement and was told a charger would come with it, there was no charger so I went to the Tmobile store and bought one just to find out that the original phone worked with that charger so I sent the replacement phone back. When my October bill came, there was a charge for the full amount of the phone on there. I called and was told it would have to be paid because the phone wasn’t returned. I paid it at the time so my service wouldn’t get shut off Now, after 4 months of fighting with Tmobile and being promised a refund(they finally found the phone I returned), I am being told that it is a valid charge because I didn’t return the original phone, so bottom line is I have a monthly payment for the phone plus I already paid the full amount, and for my 4 months of being lied to and countless hours on the phone, I can have $100 credit on my bill. I guess they would rather lose money over the long run when I switch carriers instea

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3 months ago
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magenta10603271First activity
asked in Accounts & Services

Using the Digits App and separate contacts?

Is there are way to have a separate contacts list on my Digits App and not have the app sync with all my personal contacts? If not, this is the dumbest second line app ever. If I didn't already print so many flyers with my number on it, I would switch.

7
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3 months ago
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Deranged_ChefLearner
asked in Accounts & Services

Error F451"our wires crossed" for weeks - when will it be fixed?

This error has been has been a part of T-Mobile for years, coming and going. When will it be fixed?My situation: I have a T-Mobile ID with 3 accounts. I can login at https://account.t‑mobile.com/signin/v2 and am presented with the chooser page, to branch into one of my three accounts. One account is Home Internet, postpaid. That one works. The other two are a pre-paid phone plan and a pre-paid data plan. Clicking any of these runs into the F451 error page. The error happens on Chrome, Safari, Firefox. The cause is definitely not on my end, and the error itself says “to come back later”. So I cannot check bills, nor change or extend plans, nor check data usage. This is so very unprofessional. All the access worked well in the mid of February. How can a website break so badly and for so long.. ugh…   And no, I will not fiddle with my browser cache etc., this has all been tried before by many other users and does not help. And no, I cannot access the pre-paid accounts from neither my phon

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3 months ago
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JeremyhFirst activity
asked in Accounts & Services

Post paid bill sent 4 hours after i start service????

Ok today I just started Tmo service today, I received my S24U and port my number from ATT, then like 4 hours later I received I bill for 90.00, with the other carriers I been with, I never received a bill until after 30 days of service was used, what is Tmo trying to pull here? I talked to chat reps and they seem clueless, plus the bill is do the 24 th of this month.

1
gramps28
Pillar
3 months ago
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psmckelveyFirst activity
published in Accounts & Services

Assurant Damaged Device Returned - Not Recived

I filed a claim with Assurant in early February 2020- they denied it at first then after another call they approved it.  I received the replacement and returned my damaged phone on 2/7/2020 via USPS using the label they provided.  I called after receiving the second notice that the phone was not received as it should have been delivered by then.   Turns out it had been delivered on 2/11/2020, but there was no phone inside the envelope.  I called Assurant and was told that the envelope was sealed, but that the ends were opened.  Sounded to me like the way they probably open these when they arrive and process the claim. Regardless, they said i would have to file a claim with USPS and that if they did not find the phone i would be charged non returned fee for it.  I asked them to share there notes with me, so that i could use them when filing a claim with USPS, she said she could not.  I asked that the call be escalated and the manager proceeded to tell me that was correct and that USPS h

954032
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3 months ago
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kathyincaLearner
asked in Accounts & Services

Group texts won't send

I’m having an intermittent problem where I can’t send some group texts, even in an already-existing string. It just spins and never sends. It seems to be more of an issue with longer (but not exorbitantly long) messages. For example, today it wouldn’t send a two-paragraph message, but then it successfully sent the shorter one I created in the same text string immediately afterward. Similarly, it wouldn’t send a several-paragraph message to three people, but it would let me send the same message to them individually.When this happens, it’s affects the same messages both in the Samsung messages app on my phone and in the Windows Phone Link app--and it used to happen when I also tried Google Messages--so it’s not an app issue; it’s likely something with T-Mobile.I was having the same problem about a month ago, then it improved. Now it’s begun again. Help! I need to send group texts for a variety of reasons, and this is a real problem.

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Pillar
3 months ago
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frustratedconsumerLearner
published in Accounts & Services

Mysterious cellular data usage in early morning

This is happening to me over the last 6 months and they refuse to look into it and say that we use the data. We have unplugged the hotspot  to make sure that there isn't anyone hacking the data. When the device is unplugged it continues to show data usage at 6:30 am when 1. nobody is in the office as this is a business hotspot and 2. the device has been turned off. Customer services has been a nightmare. They insist that we used our data and that we can upgrade. We have upgraded despite knowing that we aren't using the data, but I refuse to continue the upgrade as the data usage is not us. Tmobile needs to look into this because it's ridiculous.

275024
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3 months ago
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MarvinMFirst activity
posted in Accounts & Services

Changes to existing plans

I cannot find a community to discuss T-Mobile plans. This seems like the most relevant.We are EXTREMELY DISPLEASED with the changes that T-Mobile has made to the ONE Plan Unlimited 55 plan. They decided to take away Netflix, reduce streaming quality to SD (unless you pay for an upgrade), and change the mobile hotspot from 50 Gb of 5G data to 3G only.In order to get those features that were previously included in our plan, T-Mobile expects us to move to the Go5G plan and pay much more. I’m sorry. We’ve been loyal T-Mobile customers for over 16 years. We are going to shop around for a better carrier. There are so many alternatives. We aren’t appreciated here.

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drnewcomb
Pillar
3 months ago
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CSteelRookie
asked in Accounts & Services

Need 3 years of account history and bills . Help!!

Hi, how do I get a copy of all my account history with a T-Mobile for the last 3 years? I would prefer it be in writing, since I’ve made numerical request through the app, and it’s 7 months later and still nothing!!  Thank you

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3 months ago
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