Accounts & Services

Ask about your plan, added features or offers

  • 4,471 Discussions
  • 19,616 Replies

4471 Discussions

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Bad Faith MarketingFirst activity
asked in Accounts & Services

Paramount Plus promotion fiasco

Judging from some of the posts I’ve read here and else were it seems my experience has played out with several other upset T-mobile customers as well.  I subscribed to the Paramount Plus deal a couple of days ago only to be sent an email confirmation from Paramount with the following conflicting verbage:“Your payment method will be billed $4.99 on a recurring basis when your trial expires on Jan 2, 2022. Charges will apply if you do not cancel before Jan 2, 2022 except if you have a discount that covers the entire cost of a subscription, then you must cancel before the expiration of that discount to avoid charges. Taxes applicable in certain states.*Coupon: 100% off for 12 months has been applied. For your updated billing amount and trial ending date, please visit your account page.”So, of course, at first glance it literally gives me less than a week to cancel or my credit card will be billed.  Not even the standard (non T-mobile) 30 day Paramount free trial.   Anyways, so the bottom

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11 months ago
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magenta4793591First activity
asked in Accounts & Services

Custom Voicemail Greetings Not Working

I am looking for an update on my ticket I opened about uploading voicemail greetings. It has been several weeks and I still do not have any update, nor does the feature seem to work as expected. When I place a file in the UPLOAD field, it never gives me the option to save and continue. There was a ticket opened, but apparently there is no easy way for me to review the ticket or see the status.Can you let me know the next step on using this feature? you access the feature through the MYTMOBILE portal by clicking on the line, then CHECK VOICEMAIL, then SETTINGS, then CUSTOM GREETINGS

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2 years ago
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icontre2First activity
asked in Accounts & Services

Bill

need to print my bill for school address prove but not be able just be able to see but do not have the op to save or print

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3 months ago
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ABDULFirst activity
asked in Accounts & Services

Want to get cancelled number back!

Hi there, I’m outside the united states and I hold a prepaid account with two lines for 65$ I just got an email stating that my lines were cancelled! I want to get them and pay before losing them! can I do that? my phone number is: 5164990623 Best regards,  

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Pillar
2 years ago
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joebob4060First activity
asked in Accounts & Services

how do i find my pin number for my account

I need to find my pin number for my account 

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9 months ago
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dangioffreFirst activity
asked in Accounts & Services

Text/call forward

MY phone screen cracked and it's going to be a week or 2 before I can replace it. I was wondering if there was a way to forward my text to my email or a different device and my phone calls to my work cell. Any way to do this? Thanks.

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3 months ago
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ispuserFirst activity
asked in Accounts & Services

Error "Uh-oh, it looks like we have our wires crossed. Please try again later."

I know this has been asked multiple times. Searched this forum, but cannot found an answer working for my scenario. I am a new t-mobile home internet user (and do not have a t-mobile phone line, either post-paid or pre-paid). When I tried to login to my t-mobile account to manage payments, I was asked to “Link your phone number to your My T-Mobile account: Enter the phone number below to link to your account, and we'll send a confirmation code for verification.”. After typing the 10-digit phone number coming with my home internet, I got the error “F451 Uh-oh, it looks like we have our wires crossed. Please try again later.”  

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6 months ago
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tfurruFirst activity
asked in Accounts & Services

My T-mobile site down?

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3 years ago
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magenta7061997First activity
asked in Accounts & Services

T-mobile lied to me TWICE. T-Mobile, when will you make good on your promise?

Before I start, please do yourself a favor and switch to one of the legitimately GOOD providers like Verizon or AT&T.  You will save money in the long run and get better quality service.  Read below to understand why.I started a T-Mobile account in Nov 2018.  Before this, I checked their coverage map to confirm coverage in my primary area of use.  Lie #1: T-mobile's coverage map claims that here was coverage my area even though there was not.  For over 3 months, I suffered from lack of coverage and missed many important calls that went straight to voicemail, and only received notification of these voicemails at the end of the day.I called T-Mobile support MANY times to try to hopefully resolve this.  None of there solutions worked.  Finally, at the end of February, I called again and spoke with a T-Mobile tech support agent.  This agent ran some diagnostics on his end and confirmed that there was no T-Mobile coverage in the area I lived in, even though the coverage map said there w

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1 month ago
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lgreeneathomeFirst activity
asked in Accounts & Services

Employee lied

I spent 3 hours in the store on 2/16 and the employee lied repeatedly as to what my bill would be.  I have a signed contract stating the amount of 130.00.  When I recieveed the bill it was 180.00.  When I called customer service and also talked with someone at the store they said that they could not help me.  When you sign a contract isn’t it legally binding.  I am fixing to take it to court.  This is not right.  My daughter was there as well and heard all that was said.

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9 months ago
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connecttorojenFirst activity
asked in Accounts & Services

Trade in device dropped in usps but wont show status update

I purchased a new iphone under trade in promo program. I returned my old phone( basically 2 months old) packaged using the tmobile provided return label that was going to Asurion.I dropped the package at USPS and kept the smart label tracking number. It has been 14 days but the status of package is not updated on usps. It says Label Created, not yet in system.  At this point, I have no clue how should i track my package. I received a final reminder email saying I have until Dec 18 to return my device or I will loose promo credits.  I see lots of people have had issues with device return exactly same way and have contacted usps and tmobile both regarding the same but no feedbacks.Please advise next steps.

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1 year ago
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biggie1774Rookie
asked in Accounts & Services

randomly not receiving text message

i can 100% times get personal message.but for like 10% of the business texts like for some in-store text coupon or some APP verification text, i can't get anything...it has been like this for 2 years. and today i found i can't recieve a very important verification message. and this was so frustrating... guys, did you have the same issue? any clue? thanks

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3 years ago
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KaticeRookie
asked in Accounts & Services

Missing Phone Numbers and Texts from Usage

I read the answer from a year ago and that can’t be correct. My text usage has numbers from friends and family that are iPhone to iPhone and on the “wireless network”. If those numbers show up, why wouldn’t all iPhone numbers? And regardless, the phone number(s) on my usage history should always be there. I have messages from only 1 day that don’t have a phone number on my usage report. 1 day. Wouldn’t it more likely be that there was a network error on that day or something more plausible seeing as how most of us with this issue have seen our other iPhone to iPhone texts for months. 

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2 years ago
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opplvFirst activity
asked in Accounts & Services

T-Mobile Credit rating issue

When signing up for my new service, they wouldn't allow me to enroll for 6 lines and receive the 0 down iphone 6s  special because of my supposed credit rating results. Rep at the store told me my TransUnion report was pulled to gather my Tmobile credit rating. I don't believe T-mobile accurately scored my credit rating based on my TransUnion credit score and history listed. I tried adding another tonight and was now told about a 65 day wait since I signed up for service. I want to know how T-mobile determined my internal credit score.  I have an excellent history and score with Transunion and see no reason why i wouldn't qualify for 6 lines and the phone special.It has been frustrating trying to get a straight answer from the 800#.

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2 years ago
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kristy.sandersFirst activity
posted in Accounts & Services

Want to cancel

I want to cancel my account. I want to know if I can send my phones back and get my money back that I paid? Or what is the process that I need to go through?

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3 years ago
rbryinc
rbryincRookie
asked in Accounts & Services

Galaxy s20+ 5G Slower then my 10+ 4G?

Hi,so I just got the S20+ and it shows I am on 5G.  I also have a 10+ not 5G.  When I run speed test my 10+ 4G is faster then the S20 5G, seriously?  did they just put a 5G there to help justify charging $1200 for a phone?

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2 years ago
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jwreindelFirst activity
published in Accounts & Services

international calling

hi, i'd like to call my friend in Thailand

248511
drnewcomb
Pillar
1 year ago
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gophermanFirst activity
asked in Accounts & Services

Is this what being a T-Mobile customer is like?

I’m here to ask while I still have a chance to escape T-Mobile if I need to. So I took advantage of the promotion that T-Mobile had where you could get $800/phone when you trade in a qualifying device when activating a new line of service. I had two iPhone XS and a Galaxy S9 from Verizon that I was trading in and porting in the new number. That was Tuesday evening (1/11/22). The call was all over the place and didn’t go smoothly but it seemed like it ended the right way. I asked multiple times to confirm I would be receiving the $800 credit towards each of my new purchases, paid the tax, and submitted the order over the phone. I received the new phones on Thursday evening (1/13/22). Due to the fact that I needed to make sure all of our stuff was backed up on our phones and my mother’s, I couldn’t activate the phones right away. I did it today, 3 days later on 1/16/22. Before I confirmed the order, I asked if boxes would be sent so I could ship the trade-ins to T-Mobile. She said that t

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19 days ago
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lindsaybelcherFirst activity
asked in Accounts & Services

"To complete this call please press the following digits"

Every time I call my husband, it rings 4 to 5 times and then a computerized voice answers and states “to complete this call please press the following digits, 72”.  72 is just an example.  Once i press those digits, it rings again until I am connected.   Any solutions?  We are on the same plan. This is extremely annoying to both me and our customers!

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9 months ago
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JennyfrmthapFirst activity
asked in Accounts & Services

Paramount plus on us promotion code

I”ve been trying to use this code tmobile6-kwfqp5puuf.  I followed all the links, I am ( now was)a new Paramount subscriber I had to put in my credit card number to do anything. The code kept coming up invalid, then I read I had to wait to use it until my free 7 day trial was over, and now the code still doesn’t work and it charged my credit card. 

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gramps28
Pillar
1 year ago
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c13563Rookie
asked in Accounts & Services

AMERICAN CUSTOMER SUPPORT

I recently switched my wife’s service from ATT to T Mobile.  If I cannot speak to an American customer service rep, I am going to cancel everything T Mobile.  It took my over 3 Days to finally get everything done and I am still encountering all kinds of issues the main one being that I cannot login to my account which I know was set up.  There are so many other things that they are too numerous to mention here.  If anyone has any suggestions on how to accomplish this feat, please let me know. 

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syaoran
Pillar
1 year ago
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adrianl1996First activity
asked in Accounts & Services

Did I send my trade-in device to the right place?

Good morning, Transferred over from Sprint just a few days ago (loving T-Mobile and its customer service so far), but I have some questions about my order and trading in a device. I am trying to take advantage of the $700 off the iPhone 11 with a trade-in of an iPhone. I distinctly remember attaching a trade-in, with IMEI and all, to my T-Mobile online order. I was required to put a down payment on the new phone, and the phone was shipped and delivered with no issues. However, I can't seem to find any documentation or details regarding my trade-in and I can't check the trade-in status. I go to My T-Mobile / My Phone / Trade-in Status and am met with this screen:From what I've seen on forums and Reddit, this is not what I should see: instead, I should see a Shipping label and RMA information to ship my old device for trade-in to T-Mobile/Assurant. I have also heard there is some sort of "Device Recovery Agreement" that I would've signed along with my Device Financing Agreement and Servi

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1 year ago
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magenta6390393First activity
asked in Accounts & Services

Cancel the account

I will leave America on October. Do I need to cancel my account after I leave ?

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2 years ago
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DebsFirst activity
asked in Accounts & Services

Linking T-Mobile account with Mint

I want T-Mobile Money bank account to be linked with Mint financial application. Unfortunately, T-Mobile Money account no longer shows up in Mint! I checked with Mint customer care, their response is as below. Seems, T-Mobile needs to respond but unfortunately, there is no response or no interest from T-Mobile technical team to allow this integration.**************************Response from Mint customer care team -“I have located T-Mobile Money web address in our system, it should show for you to add the account but it was removed in 2018 because of connectivity issue. Unfortunately since 2018, all T-Mobile affiliated websites have been blocking our script from accessing our customers information so it is no longer supported. This just means, most commonly that Tmobile isn't working with us in order to resolve. But since the case is still open that means we are still trying for our customers.We are working on the matter, but cannot move forward without Tmobiles help. That is what's hol

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3 years ago
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okarmalawFirst activity
asked in Accounts & Services

Old billing statements

How do I access old billing statements?

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gramps28
Pillar
10 months ago
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