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  • 4,556 Discussions
  • 19,617 Replies
4556 Discussions
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micheal987First activity
asked in Accounts & Services
how can i find an old number from last year?

I changed phones and I cant find this number from October of 2018. Could you help me?

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gramps28
Pillar
3 years ago
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typicaltopazFirst activity
asked in Accounts & Services
Thousands of people reporting missed calls or delayed texts.

Please do not tell me to contact the tech team.  They are useless.  I'm not trying to be rude or hostile, but they are.My whole family, all on T-Mobile and all with different phones, has been having this problem for a long while.Sometimes, my phone doesn't ring when people call me, and the caller gets sent to voicemail.  Like other posters, I've missed job interviews because of this.Sometimes, texts will come through way late (minutes or hours), or not at all.  My wife will show me texts she sent me that I never received.It seems to be completely random.  I've tried all the troubleshooting steps given to me by the T-Mobile tech team and dozens of other posts online.If you search your own support site, you'll find hundreds of similar reports.  Reddit is full of them.So seriously, what the heck?  You must be aware of how widespread this issue is.  Why are treating everyone like it's some isolated situation?Below are some of the other posts I mentioned.Thanks.https://support.t-mobile.com/

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3 years ago
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C4FlyerFirst activity
posted in Accounts & Services
T-Mobile Data Breach

It’s time T-Mobile publicly discloses to  its customers exactly what data was breached and what steps T-Mobile is taking to relieve its customers of T-Mobile’s simple or gross negligence in this breach.At the very lease, because its customers’ IMEI numbers appear to have been released to the public, T-Mobile should agree to IMMEDIATELY OFFER TO REPLACE ALL OF ITS CUSTOMERS’ PHONES WITH NEW, NOT REFURBISHED (i.e. phones with already used IMEI numbers), PHONES IDENTICAL TO THE PHONES ITS CUSTOMERS HAD PRIOR TO T-MOBILE’S NEGLIGENCE.This situation puts all of T-Mobile’s customers in danger of identity fraud and misappropriation and the release of private and privileged information.  This was the fault of T-Mobile and T-Mobile alone. Will T-Mobile stand up for its customers or throw them under the bus? 

18
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3 years ago
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BiffFirst activity
asked in Accounts & Services
free line

I got an email over a year ago for a free line no strings attached. the email said make an appointment today. I did but because of covid it took longer than a week to get to the T mobile shop. anyways the offer expired and now I'm super pissed. wish I had never seen that email. called and spoke to some Indian guy and he said they make the offers all the time especially around Christmas and end of year. Haven't seen crap and its been over a year later.  Does anyone know when if they still offer no strings attached free lines? and when? or was this all bait and switch? thanks

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gramps28
Pillar
3 years ago
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AethirFirst activity
asked in Accounts & Services
Charged for 5G on Simple Choice plan?

Hello, We have a SimpleChoice North America plan, and are happy with it. I have gotten a new phone with 5G. I am wondering how that works with the plan that doesn’t mention it. Will I have access to 5G? If I do, will it be capped? Is there an additional cost? If there’s a cap on 5G data and I meet it, will it cut me off or charge me overage?Thanks!

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gramps28
Pillar
3 years ago
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DaemonKaneFirst activity
asked in Accounts & Services
Making the switch from Boost mobile

Is there any promotions/discounts for new cell phones through T-Mobile, like boost Mobile did for Virgin Mobile customers when making the switch?Also I have a custom plan for being a loyal customer for around 15 years starting back with Virgin Mobile ( I would get special discounts for never letting my account default ). My question is, since I've been a loyal customer with Virgin Mobile into boost Mobile for a decade and a half plus, am I able to keep my current plan with T-Mobile if I make the switch? 

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Pillar
3 years ago
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dogsandcatsRookie
asked in Accounts & Services
How to forward a text with Simple Choice Family Unlimited Talk & Text plan

Under text messages, I can’t find any options for forwarding texts. How do I do this on my Moto G6 with T-Mobile Simple Choice  plan?

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3 years ago
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jeffvizcainoFirst activity
asked in Accounts & Services
Phone stolen, how do i lock sim card?

My phone was stolen last night and I am currently in Europe, I can't access My T-Mobile because the they are "implementing PIN/Passcodes as an additional security measure." and only offer a text message to the phone number as a location to send the code. I can access the email that is registered with the account. Can I buy a sim card in Europe and have them activate that on my account? I'm worried that if someone gained access to my phone they could reset my accounts just by using the text message verification.

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3 years ago
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magentagmanRookie
asked in Accounts & Services
New Phone, not getting texts from son

I upgraded my phone 4 days ago to the S21 Ultra, and since then I am not receiving texts from my son, who lives with us and is on the same account.  He receives my texts fine, and I seem to have no problem receiving texts from other people, including my wife in the same house. I’ve gotten texts from at least 5 people.  I’ve restarted my phone, and tried turning off wifi to make sure it’s not a wifi calling issue.  Any ideas what else I can do? 

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3 years ago
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yesindeedsirFirst activity
asked in Accounts & Services
How do you redeem the discord nitro?

I can’t redeem my nitro because everytime i try to, it just opens up discord. The instructions tell my to verify my email, even though it already is. I really want this nitro bad. Can someone help me?

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3 years ago
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wmarstFirst activity
posted in Accounts & Services
I received this to my TM phone: "T-Mobile: Introducing the Free 5G upgrade...."

April 27l 2021 I received this to my TM phone:“T-Mobile: Introducing the Free 5G upgrade. We're going to trade up your limited plan to UNLIMITED - for free! There's nothing else to do and nothing else to pay. It's the gift of Unlimited just for being a loyal customer. Get the details: t-mo.co/freeUnlimited1”My current plan limits are:“You currently have Select Value 30MB Data SMHS: Includes up to 30 MB of high-speed data on T-Mobile's network for no extra charge. Smartphone Mobile HotSpot service included. Speeds slowed after 30 MB.”• so am I getting same 30MB / month LIMIT but at 5G speed?– or –* am I getting UNLIMITED but still at 4G LTE?– or –• UNLIMITED and at 5G speed? Searched the website but only found this that sounds related to the UPGRADE (which I seem to be getting without even asking): “THE FREE 5G UPGRADE Unlimited 5G. Free 5G phone.Switch to an unlimited plan at T-Mobile—with access to our full 5G network—for the same or better price as a Verizon or AT&T limited plan.

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looregano
3 years ago
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magenta9893203First activity
asked in Accounts & Services
How can I see my billing history online?

I used to be able to see my billing history online. The menu said something like "Billing."Now I cannot find anything like that and I've looked everywhere in my account.Please advise how I can see my billing history.Thank you.

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3 years ago
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kdtedFirst activity
asked in Accounts & Services
Mcafee sign up - WARNING!!!!!!

T-Mobile gets hacked and now we are being asked to sign up for Mcafee ssecurity for 2 years for free…. this is the warning I gegt when I try to sign up…..THIS SITE HAS BEEN REPORTED UNSAFE! /mISCROSFT RECOMMENDS THAT YOU DONT CONTINUE TO THIS SITE…….Microsoft wont even open this site because it has been continously reported for phishing and data breach…… and they require our ss#.   Ya just can’t win.

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gramps28
Pillar
3 years ago
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pixel12aSpeaker
asked in Accounts & Services
i want to swap my TMobile number with my google voice number

Because of the data breach. I would actually like to swap my TMobile and google voice numbers. This might be too difficult? Most importantly I would at least like to port my TMobile number to Google voice with out deactivating TMobile. Having TMobile giving me a new number as a last result.

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3 years ago
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yiwen1031First activity
asked in Accounts & Services
How can I delete card information?

I want to delete my card number.

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gramps28
Pillar
3 years ago
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neonchaos711Rookie
asked in Accounts & Services
How do I check/change PIN

In order to get help with an internet issue I’m having, I keep being asked for my 6 digit PIN. Only issue is that I don’t remember it. I’ve tried using the T-mobile ID option, but the Edit PIN/Passcode option isn’t there. I’ve tried using this number (1-877-453-1304), but none of the options it gave were related to the PIN. I also don’t have a phone that can run apps since it’s not a smartphone/android of any kind, so I can’t just use that for my issue. I’ve been without my service for over 2 weeks because I can’t find anything to help me either fix my issue or get me my pin so I can just call about it. How do I get or change my pin if the only options I keep finding don’t work?

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syaoran
Pillar
3 years ago
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anztenneyFirst activity
asked in Accounts & Services
remove number from Scam Block

We are a business that offers follow up surveys to customers after they've interacted with us.  We ask permission for the user to allow us to call them.  Our number is showing up as "Scam Likely" to people using T-Mobile.  What are the steps to get this corrected?  We understand the value of this feature, and we want to ensure we're following expected behavior as well.

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drnewcomb
Pillar
3 years ago
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JMM42First activity
posted in Accounts & Services
Defunct advice on today's T-Mobile Data Breach page?

Is anyone able to actually sign up for “Account Takeover Protection”? Today’s data breach page suggests that postpaid customers can enable “Account Takeover Protection” to prevent unauthorized phone number porting:The “See how” link goes to “Account Takeover Protection by T-Mobile” which has a button at the bottom to “Add Account Takeover Protection”:That button unfortunately goes to a page that says “This feature is no longer available.”Did they seriously not review this when setting up that data breach page?

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gramps28
Pillar
3 years ago
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WxAggie88First activity
asked in Accounts & Services
Sprint -t-mobile SIM question

I have 3 lines on “Sprint”.  I’m getting emails/texts to convert to a t-mobile SIM.  When I try to learn more I get a message for 1 line that says “ Sorry this line is not yet eligible. Please contact us or visit a store to learn how to become eligible.”  I’ve had this particular line for 3 years and bought the phone outright from Apple back then. The phone is unlocked per my settings and the IMEI check says it is eligible for the t-mobile network.   My other two lines (one newer phone and one older phone) are eligible for the t-mobile SIMs.  What would cause this to happen? 

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3 years ago
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privacy789First activity
asked in Accounts & Services
Outbound callerID blocking my number despite settings

I, too, am having a still unresolved issue with Tmobile blocking my phone number when I place outbound calls.  This has been going on for welll over 2 weeks. Many calls to Tech Support haven't resolved it.  Ever since I started with T-mobile in 2013, my outbound callerID was to SHOW my phone number but block my name from appearing.  Settings on my phone (LG G2) had it set for "network".  Now whenever I call someone or business they either do not answer or answer cautiously because ... my call appears on their phone as "anonymous". One agent said he issued a trouble ticket but that was a good 8 days ago.  He did mention that about the time I experienced this, there was a "network update".  He also submitted "unknown caller" for the name field.Could someone please get this sorted out?  Thanks in advance.

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3 years ago
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SassFirst activity
asked in Accounts & Services
Can I put T-mobile SIM Card from Galaxy S20+ into unlocked Z Flip 3 as is?

I have a T-mobile Galaxy S20+ and was gifted an unlocked Galaxy Z Fold 3 (coming soon). Can I just put my current SIM card in the Unlocked phone as is and it should work fine, or do I need T-mobile to do something? Thanks in advance.

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3 years ago
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magenta7715533First activity
asked in Accounts & Services
Fam Stateside Intl wMob Promo

I have a Simple Choice plan with Fam Stateside Intl wMob Promo. When I try to change my plan to Tmobile One I see that Fam Stateside Intl wMob Promo is also added to the order. But when I called Tmobile experts most of the reps told that they cannot move that Fam Stateside Intl wMob Promo to T mobile one. I tried explaining them I have the option online. But I did not get any help. Please see below.

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3 years ago
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ellebeaFirst activity
asked in Accounts & Services
Data Breach?

What is the status of the data breach report?  What is T-Mobile doing to verify and also notify customers?

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3 years ago
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magenta158288First activity
asked in Accounts & Services
T-mobile 1 hr free wifi feature not working with the aircraft on new vendor "Viasat" during American airlines flights

Recently I found certain aircraft of AA equipped with different WiFi vendor/service called "Viasat". There is no link to T-mobile login. And the flight attendant has no idea how to make it work as it was with Gogo wifi. Anybody has experienced the same?

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3 years ago
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KajuRookie
asked in Accounts & Services
Change new sim card size

I changed to a new iphone which means I need to change my old big sim card to nano sim. The problem is that I am now in Hong Kong & wont be back to the states this couple months. Wonder if I can give authorization to my friend in the States to change a new nano sim card for me or not. pls advise. Thx.

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K
3 years ago
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