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kasstastrophyFirst activity

asked in Accounts & Services

Family Mode does not seem to be working correctly.

We have Family Mode, so we can limit our 13yr old on his phone. The data block seems to just reset itself. One moment is says he is close to his 2hr limit, then the next moment it shows he has only used 15min. The time blocks seem to easily be defeated but the app says he is connected to the VPN. I have restrictions on, on his phone so he cannot delete the app. What can be the problem?

3 years ago

kingrikardFirst activity

asked in Accounts & Services

Move my Pay Date

When I switched to Magenta, I made sure to come in AFTER the 16th of the month. I figured, then my pay date would be the same as vomit yellow, and my budget won't change...Turns out, TMo now has my due date on or near the 13th... How can I get my Due date moved a few days later, say 16-20th?

3 years ago

6365307703First activity

asked in Accounts & Services

Phone records

I was wondering where i would find my phones records

3 years ago

tfurruFirst activity

asked in Accounts & Services

My T-mobile site down?

3 years ago

magenta10611143First activity

asked in Accounts & Services

Text message full detailed report

Is there a way that i can see the full conversation between one of my lines and another? As in what is actually been sent and received for every text?

3 years ago

patriciaquinnFirst activity

asked in Accounts & Services

How to stop constant text scrolling in upper left of screen?

On my iPhone 8, in the upper left of the screen, between the bars and the wi-fi symbols, the words T-Mobile Wi-Fi scroll constantly. It's distracting!I waited over 90 minutes in chat support for the agent to tell me to turn the wi-fi off, which is like telling me to treat my foot pain by cutting off my foot. It solves the problem, sure, but is not an optimal solution. Then I was asked to call Support, who told me to do a "master reset" of my phone. I don't see how that would help.How do I make it stop?Here's a screen recording. Keep your eye on the upper left:VIDEO

3 years ago

wpabossFirst activity

asked in Accounts & Services

call list

I need a list of all incoming and outgoing calls made on my cell no. today, Sat. 7th.

3 years ago

magenta1458723First activity

asked in Accounts & Services

Family mode - sure looks just like "Circle", except T-Mobile get to suck another $10 a month from us?

The pictures of "T Mobile Family Mode" look exactly like "Circle" (http://www.meetcircle.com) . Except we are charged $10 a month by T-Mobile. What is the difference?

3 years ago

liferemixedFirst activity

posted in Accounts & Services

How should an account be billed on military suspend?

Please reference the following document:Account suspensions Please review this document for accuracy. I've been a customer for about a year an a half and have had lines on military suspend and those lines have not been billed. Customer Care and Corporate seem to be divided on how I should be billed. Some believe that per policy, lines on military suspend should not be charged taxes and fees and others believe I should be charged as normal (which defeats the purpose). From my experience, "Add A Lines" on military suspend ARE NOT billed. Lines that ARE a part of PROMOTIONAL rate plans ARE billed the normal monthly amount. For example, Unlimited Everything 2 Lines for $100, both the primary and secondary line would be billed if on military suspend but any $40 Add A Line would not. The article does imply that the above statement is true but it does not clearly state that: Monthly recurring charges: While on a military suspend, there are no monthly recurring charges, taxes, or suspend fees;

3 years ago

Dongyue ShiFirst activity

asked in Accounts & Services

Transfer phone number

我现在处于家庭计划中，我想退出，但持有人现在不在美国。如何退出并保留原始号码以加入新计划。

3 years ago

vava2725First activity

asked in Accounts & Services

No access to voicemail

It's been a weeks since I've been able to check my voicemail. It says the feature has been restricted. What does this mean?

3 years ago

lamarGFirst activity

asked in Accounts & Services

adding a line with existing t mobile phone from another account

My daughter has an existing balance on her own T-mobile account. I’m considering bringing her phone over to my account and adding a line for her. Would her balance impede that from happening?

3 years ago

Mari CFirst activity

asked in Accounts & Services

Bill statement

Hello, I need to download a bill statement (PDF file) I tried to find it inline but no results. There is no way I can see a PDF version of my bill. Can someone help? Thank you

3 years ago

pamela62First activity

asked in Accounts & Services

new or old sim card?

Upgraded my phone. New phone comes with sim card. Set up instructions on tmobile site say to put old sim in the new phone. Should I use the old sim or have tmobile activate the new sim card?

3 years ago

magenta10625571First activity

asked in Accounts & Services

Able to transfer plan from US to Europe?

Hey Community - I am temporarily going to the Netherlands and currently have a T-mobile plan, including monthly payment of my phone. There is a T-mobile in the Netherlands. Is it possible to transfer my plan over to the T-mobile branch in The Netherlands? I will be there for a period of 6 months, depending on the how our new era will look like. Looking forward to hearing from you. Many thanks, Sammy

3 years ago

gyojooFirst activity

asked in Accounts & Services

Way way too slow Data Speed, can't even streaming Apple Music

My address is xxxxxxxxxxx, 90010. I've been complaining that i get really slow data speed with 1 or 2 bars most of the time. I can't even streaming Pandora or Apple music. I can sometimes watch Youtube with144p Lowest picture quality. if i try 240p or 360p, then it starts buffer like crazy. I asked this to a Tmobile Rep before, then she told me i should switch to a different carrier. I guess i should do that. tmobile can't keep up with other carriers i believe. All of my other colleagues who uses Verizon have the fastest data speed of around 10 to 20 mbps. Sprint and AT&T get about 5 to 10 mbps. and guess what? my T-mobile gets , i don't know because, i can't even run a speedtest since the data speed is too slow to test. must be less than .50 mpbs. Many times i can't even open webpages. I use Iphone 11 pro and Samsung note 8. they both have the same problem. I am seriously thinking about switching to a different carrier. There's nothing you can do about this?

3 years ago

magenta10625122First activity

asked in Accounts & Services

How do you register for perks with your T-Mobile ID?

I am interested in opening a T-Mobile Money account and you need to register for perks.

3 years ago

khollin1First activity

asked in Accounts & Services

shelleynhFirst activity

asked in Accounts & Services

Prepaid taxes

I started with T-Mobile prepaid back in July of last year. To refill online it cost me $.75 each time. I don’t know if that was a tax or a fee but I paid it. Starting this month however it is charging me $3.55 to refill which is a lot more. I called T-Mobile and the customer service rep can’t tell me why. She said it has to do with local state and city taxes but I told her we have no state and city taxes in New Hampshire. She could not help me. Does anyone know what these fees are? If I bought prepaid cards is that a way to avoid them?thank you

3 years ago

magenta3027038First activity

asked in Accounts & Services

Upgrading

What are the pros and cons of upgrading your iPhone in-store vs. online?

3 years ago

magenta10623756First activity

asked in Accounts & Services

Transfering a number from T-Mobile to Verizon

How to?

3 years ago

mmejia20First activity

asked in Accounts & Services

What is the total cost for a tier 5 protection 360 plan?

I know how much it costs monthly, but I was never told how much is the total cost.

3 years ago

magenta10622532First activity

asked in Accounts & Services

BTS Promotion Issue: Pls make it Right!

Hi, I have been having an issue with a promotion called BTS (Beyond the Smartphone). I got it back in September of 2019. It was supposed to give a BOGO on an MI line. Unfortunately, more lines were added at that time than should have been - the first mistake. With that said, months passed with issues on the same promotion, an agent of tmobile informed me that I have been misinformed that the extra lines could and should have been removed. He proceeded to remove the line, with me asking will this affect the promotion, where re answered "NO" since it was added by mistake; that the information I was given was wrong. The line was then removed. Months after, the issue was still there and the promotion kept on falling off my bill. Then, I was told, there is no solution since a line has been removed. How is this possible and, more importantly, how can Tmobile make this right for a customer of 20 years?

3 years ago

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