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  • 4,607 Discussions
  • 19,791 Replies
4607 Discussions
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MeiRookie
asked in Accounts & Services
Packaged marked as delivered but never received

So I had ordered a iphone 13 pro max a few days ago and today it was marked as delivered. I had been staring at the tracking and as soon as I saw that my package was delivered I had went out to see if it was there. It wasn’t. I had checked again and it said that the package was left on the front doormat..but I don’t have a doormat. I had checked with my neighbors and they had said there was no mailman that came by. I tried calling T-mobile but was on hold for the longest time (still is). I also contacted UPS about my package and they said they would work with their delivery driver to fix this issue, but my question is what if my package is lost for good and they can’t find it or if someone stole my package. Would I have to pay again for a another phone? 

8
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2 years ago
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XanatosFirst activity
asked in Accounts & Services
would tmobile duplicate a sim card for me?

Hello, ai upgraded from the S20 to S21 because it got some concrete in it and wouldn't charge at 25%, I left it off in my glove compartment as an emergency 911 in case of issue phone as a backup, well I work 2 full time jobs and have to have a phone on me almost 24/7 for work... I have 2 sim cards and fixed the phone cleaned it out etc, would tmobile duplicate my current sim card to the other one so when one phone dies from day to day use I can charge it and turn on the other one to allow same number calling? Or would this feature cost more?

4
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2 years ago
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FarzanehEbhFirst activity
asked in Accounts & Services
porting out of a family plan

Hello!I want to leave a family plan. I have personal issues with account holder or head of the family. So, do I need account holder’s permission to leave or I can port out without the need to have permission?Thanks in advance!

3
gramps28
Pillar
2 years ago
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magenta5549287First activity
asked in Accounts & Services
Rate to make international call with simple choice north america plan?

The rate was $0.2 /min a couple of month ago, but I was charged $3 /min last time when making a call to China. When google t-mobile international rate, I saw two documents one say $0.2/ min, the other says $3 min. Was the rate changed recently without letting customs know? See the two links belowCalling Abroad | Stateside International Services | T-Mobile www.t-mobile.com/optional-services/roaming.html

3
drnewcomb
Pillar
2 years ago
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FlannelFirst activity
asked in Accounts & Services
Magenta Max vs Magenta Amplified

I love all the benefits of Magenta Max and don't want to lose them to save a few $$$. What are the differences, if any, between Magenta Max and the Magenta Amplified plans? 

1
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2 years ago
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ree.TFirst activity
asked in Accounts & Services
Travel to the U.A.E. and Amsterdam

T-mobile community challenged here. I will be traveling and don’t want to get stuck with outrageous fees. Reading blogs and seeing that some folks have to get a new sim card, but if I am reading the T-mobile site correctly I should be good to go? I am on the Magenta plan and T-mobile site says that the network AND my note20 plus is compatible. How do I actually confirm this?Any insights?Thankings!

5
drnewcomb
Pillar
2 years ago
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Pilot135pdFirst activity
asked in Accounts & Services
why did my bill increase 18% this month?

Why did my bill go up 18% this month ??? Is this how you're going to treat Sprint customer now? Do we have to start looking elsewhere?

1
gramps28
Pillar
2 years ago
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timphFirst activity
asked in Accounts & Services
Changing password every 60 days is a terrible policy

I recently log into my.t-mobile site and have to change my password due to this new policy. This new policy is terrible due to multiple reasons. Anyone who is current on IT security should know that changing your new secured/selected password to something new randomly causes more trouble than its worth. User can't remember these new things every 60 days if you create a secure combination for your password.I don't log in to t-mobile every day to see/change things. If you cannot secure my password in the first place, it's not our faults. Don't force us to change ours to cover your problem.

33
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2 years ago
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peimillerFirst activity
asked in Accounts & Services
Sorry, that SIM card is Reserved. Please try that SIM again in 2 hours or contact T-Mobile or visit your local T-Mobile store for a new SIM card.

I have called t-mobile prepaid customer service, trying to transfer my boost mobile phone number over. They told me they would call me back but they never did. I called back again they said the same thing as the first agent, saying I have to wait 2 hours for it to work. but I have already waited 5 days by now, it is still not working. They never get back to me. Can someone please help? When I tried to reach out through livechat they all said they can’t help me through live chat. When I called back earlier today I got hung up on several times by 3 different people. 

1
syaoran
Pillar
2 years ago
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ToddFirst activity
asked in Accounts & Services
Sorry, that SIM card is Reserved.

I ordered a T-Mobile prepaid SIM a few days ago and it arrived earlier today. When I try to activate it I get the message “Sorry, that SIM card is Reserved.” So I called customer service and had someone tell me, after a long wait to talk to them and a longer wait talking to them, that they were referring it to the “back office” and that I need to wait two hours.I wait over two hours and eventually call back and apparently there is a two hour queue just to speak to someone. So while I’m in the queue I open up a live chat with a rep and am able to be spoken to slightly quicker. They redirect me to the prepaid customer service, apparently they’re different, and the guy who I speak to, after I told him I’d waited the two hours, tells me I actually need to wait two and a half hours. By this point it had already been over three hours, I tell him this, and he tells me to hold on before HANGING UP ON ME. I’m almost certain he did this intentionally.Luckily, I’m still in the chat with the other

2
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2 years ago
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topherzFirst activity
asked in Accounts & Services
Auto pay discount

So I signed up for auto pay for my first billing cycle coming up. Unfortunately the day its set to process is too soon so I'll have to cancel it and pay on my normal due date....question is, if I do so will I still get the discount for setting it up again?

1
syaoran
Pillar
2 years ago
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HumanBeingHelper Level 1
asked in Accounts & Services
BestBuy Upgrade Error

I'm trying to upgrade a line by buying an iPhone via BestBuy. In the process, I have to type my phone and last 4 of my social so I can authenticate with T-mobile. It then gives me an error that my phone nad last 4 of my social don't match. I've been to two stores, both stores told me to call T-mobile or use Twitter. Twitter support told me to go back to a store and when I called T-mobile, they also sent me back to a store. I need to check if my SSN was correctly typed in the system as I've only had this plan for 5 days. How do I fix this? Thank you.

2
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2 years ago
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MrcpuheadRookie
asked in Accounts & Services
Trade in offer for Pixel 6 Pro

I have a Galaxy Note 9 in great condition. When I went through the process to trade it in for a Pixel 6 Pro (retail $899.99), I discovered the monthly payment for EIP doesn't add up. It says after the down payment of $149.99,  shipping and taxes, there will be a credit of $86 applied after two billing cycles. The trade in credit is $450 total, so that leaves $364 in credits left to be applied over 24 months.  T-Mobile says the monthly payment amount is $16.08. Given the $86 credit comes off the financed amount of the Pixel, which is 750 after the down payment, the new financed amount is $664. So now for 24 months it is $27.67. Then there is $364 credit to be applied over 24 months. That is $15.17 per month. $27.67 minus $15.17 is $12.50 per month,  not $16.08.What gives???

3
J
2 years ago
rmk9785e
rmk9785eFirst activity
asked in Accounts & Services
Why can't IRS verify my identity using My T-Mobile phone

I have tried to create an online account at irs.gov and go to the step where they ask for a mobile phone number to verify my identity. When I enter my T-Mobile phone number, I receive an error message saying "We weren't able to verify your identity using your phone." I am the primary account holder of T-Mobile account. T-Mobile support states they do not know the reason for this failure. Is this just me or for everyone on T-Mobile?

30
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2 years ago
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abigailmacleodFirst activity
asked in Accounts & Services
Sim Card Activation when Abroad

I travel from the US to the UK frequently. Every single time i arrive, my Tmobile sim shows ‘no service’ and i have to call customer service 4 or 5 times to get it sorted out.  Some of the customer service representatives tell me it is because of my plan or that i need to upgrade.  Other customer service representatives go through the same 45 minutes of troubleshooting. I just have to persevere until i get that one person that can see the issue and ‘turn something on’ on their end and then everything works perfectly.   I wish I took better notes on exactly how they fixed it because this time around I have called twice and no luck.  Just the same old upgrades and trouble shooting pitch.   Does anyone know what i can do?  I have a very important meeting tomorrow that i was supposed to call into so i would really appreciate any help.

2
A
2 years ago
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aznnrg177Learner
posted in Accounts & Services
Tmobile Insider Hookup code?

Hi! I have been with tmobile for 15+ years and I have never gotten an insider hookup code. Does anyone have a type 3 code they are not using that I can have? Thanks so much in advance!

17
A
2 years ago
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leo_1251126First activity
published in Accounts & Services
Wifi Calling on Samsung S8 unlocked.

After 2 days trying to restore my wifi calling in my unlocked Samsung S8 I finally figure it out.I called T-mobile, we tried to reset settings and nothing worked out.Here's the solution:Press the Bixby bottom and say: "Turn on the wifi calling"Best Regards.Leo

153711
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Pillar
2 years ago
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Jehlert3First activity
asked in Accounts & Services
Time Zone

In what time zone does the usage show up in on the phone bill?

2
G
2 years ago
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Jesse FlammeFirst activity
asked in Accounts & Services
Billing address “not valid.”

I’m trying to purchase a phone and plan, but when filling out my billing address, I get an error.

1
syaoran
Pillar
2 years ago
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robinwontFirst activity
asked in Accounts & Services
Two hour wait for customer support - then a hang up

I need to be able to receive verification text codes. I have called customer support twice now with a 2 + hour wait. I even decided to wait the two hours and the system disconnected me and would not allow me to wait. There is not even a “chat” area available for me to use. How do I get a hold of customer support in a timely fashion?

5
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2 years ago
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magenta3796280Learner
asked in Accounts & Services
Legacy account balance wrong

I've got a legacy account for my emergency phone @ 10cents a minute.My balance is $44,my minutes available show 225.Do the math.

21
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2 years ago
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d4t4monFirst activity
asked in Accounts & Services
Turn off mobile data from t-mobile.com account

I'm trying to figure out how to turn off mobile data on my child's device from my t-mobile account page.I don't want to install a separate application, I don't want to have to take the device from them.I just want to shut down their mobile data access, using my t-mobile account interface.  I have circle on our wifi - so that is easily done.Is this something I can do from the t-mobile.com web site?Thank you

5
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2 years ago
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SherryKFirst activity
asked in Accounts & Services
Why is tmobile the only phone service blocking premium text?

why out of these phone services that the phones you sell is premium text denied? it was nit with sprint ? so get this as I figured out they have it blocked on their end so you will call and purchase new phones. Service access denied even for veterans that cannot verify accounts, to bypass this please download google voice and change all your accounts to your google number. AKA voip, tmobile i also fouund out is the only phone carrier that does this so that when you do call they will offer you to spend about 700 on a new phone upgrade. no other company just disables this, sprint even had it enabled til they merged, its all a call away from giving them alot of money ,, we did a story on this on our radio station and as a veteran military no one can ever use their tmobile number to verifuy their accounts to send codes so that you can access your online banks vetrans accounts, go to verizon, i wish i did but after this year i will be done with their asses. If you dont believe me than call…

5
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Pillar
2 years ago
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buckholeFirst activity
published in Accounts & Services
Need online support for removing a phone line

I work odd hours so I am unable to easily call T-Mobile support. My wife moved to a different provider for work, so I need to drop her line from my account. (Her EIP is paid in full) I want to switch to an individual simple choice plan instead of a family plan. If I am able to do this online instead of over the phone it would be greatly appreciated. Thanks.

20893
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2 years ago
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StyopaFirst activity
asked in Accounts & Services
Family Mode VPN Issues

Hello.It seems that when family mode is enabled and the VPN is active for some reason my child cannot access foreign sites.Is there a fix?Or if no specific fix, is it possible to disable the VPN at least for a certain period of time?

2
S
2 years ago
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