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magenta6427348First activity

posted in Accounts & Services

shadie21First activity

asked in Accounts & Services

using the visual voicemail app

Do i get charged for using the visual voicemail app?

3 years ago

shan.pantaFirst activity

asked in Accounts & Services

Can't sign in to my t-mobile ID account after upgrading to post-paid sim card

Hello everyone, i am having trouble with my account.I used to have a prepaid SIM card and made an iD t-mobile account and everything worked fine. Then I decided i wanted a Post paid SIM card with the same number as the old one. Later I tried to sign in to my ID account that i have and now i can't sign in to view my account or do anything. Does the website thinks I still have a prepaid sim card?I have the same phone number as before, i am using the same email address as always but the same error comes up.Service Unavailable.Uh-oh, it looks like we have our wires crossed. Please try again later.I can't make another ID account with another email using the same phone number because it says it's already taken. Changing the password does nothing (already tried). Speaking to someone using the 611 number does absolutely nothing, they only say to try again later, but that doesn't solve the problem. Using the 611 number i spoke to 3 different people, in english and spanish. I even got a a tro

3 years ago

fnguyen17First activity

asked in Accounts & Services

Not Receiving Text Messages For Pins

This has been an ongoing issue for me but I have not been receiving text messages from my banks and other personal accounts. These text messages are suppose to be a pin or verification codes.

3 years ago

magenta4384439First activity

asked in Accounts & Services

Advantage Program

I enrolled in the Advantage Program through my job in February of 2018 for the 15% discount. I've been calling ever since because the discount never showed up on my bill. I called again today and was told the discount is no longer available. I was told only the $25 rebate card is available. I told him that i was never told that when I previously called. I was told that it will show up on my next bill. Bill after bill since February, it never showed up. They gave me a credit last month to credit for the months I never received the discount and was told it would show up on my August bill. Never happened. I have the simple choice plan and work for a government agency. Is this true that the 15% discount is no longer available?

3 years ago

biggie1774Rookie

asked in Accounts & Services

randomly not receiving text message

i can 100% times get personal message.but for like 10% of the business texts like for some in-store text coupon or some APP verification text, i can't get anything...it has been like this for 2 years. and today i found i can't recieve a very important verification message. and this was so frustrating... guys, did you have the same issue? any clue? thanks

3 years ago

magenta10618685First activity

asked in Accounts & Services

Why is VVM now wanting access to my Photos, Media, and Files?

Visual Voice Mail, running version version 5.34.6.1.2.82611 is now requesting permission to access my photos, media, and files. Why does a voicemail app need any of that to function?I'm definitely not granting permission, but what's up with the request?

3 years ago

evansf34mFirst activity

posted in Accounts & Services

T-Mobile Covid Facemasks

For T-Mobile Tuesdays, could you make a face mask for customers? I’ve seen people walking around with all kinds of designs and garbage on their masks. Shark teeth. Monster teeth. Breathing fire...ect. I’m thinking some T-Mobile swag would be fun.

3 years ago

lorddocvaderFirst activity

asked in Accounts & Services

Caller ID failure when traveling internationally

I live in Thailand though continue to retain a US cell phone number. Starting last October, my caller ID stopped working. For years, the phone appropriately displayed the cell phone number that was calling me (a US number calling my US number while I was in Asia). In October, this all stopped, and whenever I received a call from the USA, the number "0600036010" would display. Calling that number back resulted in the Thai cell service stating that the number doesn't exist. An internet search of the cell phone number 0600036010 reveals that it belongs to Microsoft spam service. Obviously, this is annoying, as I have no idea who is trying to call me. Multiple phone calls to T Mobile service resulted in puzzled responses (ie, "we don't know"). Last week, for some reason, the caller ID started acting appropriately, showing the US numbers that were calling me. But this only persisted for one day. Inquiries to the two main Thai cellular providers (AIS, D TAC), resulted in the same "it's not u

3 years ago

magenta6277230First activity

asked in Accounts & Services

Being told I'll lose Jump 1.0 (grandfathered) if I upgrade? Is this True?

So I went to T-Mobile tonight in an attempt to upgrade my Note 8 to a Note 9. I've had the original Jump 1.0 since 2013 and have been grandfathered this entire time.The online portal shows that I would owe $110 down and owe 31.67 per month (price was recently discounted to $870). When I went through it, right at the last step it took away the down payment and instead just charged me tax on the total purchase price. It upped the monthly amount to $36.xx and changed my insurance/tmobile Jump fee from $12 to $15 for the new 360 insurance plan. That concerned me a bit, so we did the same process with the rep at the store. It resulted in the same thing.I didn't think it was a big deal, they've increased the insurance price before (from $10 > $12), but then I read the details of the new 360 plan. Apparently, under its terms, the phone is a LEASE and you cannot trade it in until 50% is paid off. This is completely different than the original terms of Jump 1.0, so the Rep called in to talk

3 years ago

WerehartFirst activity

posted in Accounts & Services

is this legit?

I got a text stating the following; Wireless Customer Survey Request # TM-8842 Awesome News! You won the $90 T moible survey jackpot! Hurry here https://bit.ly/2ENr5o0 stop=stop This isn't the first time. Is this legitimate?

3 years ago

magenta6596684First activity

posted in Accounts & Services

Why are your phones so expensive

i wanted to upgrade my phone get the watch add a tablet with the keyboard looking at the prices on t-mobile and looking at the same exact items on amazon the difference is over 1,000 dollars why????

3 years ago

Justin7DMHelper Level 1

asked in Accounts & Services

Web Access Denied (Restricted by T-Mobile network)

Web Access Denied (Restricted by T-Mobile network)Here are few websites those I have no longer access ttps://www.borna.news/https://www.varzesh3.com/https://www.yjc.ir/https://www.hamshahrionline.ir/https://www.khabaronline.ir/T-mobile won't let me visit this website.Tip: this is NOT about browser or coverage issues. How do I regain access? Will T-mobile to unblock this sites for me again? all my calls go straight to a different country,they seem to not know much about troubleshooting this. kind of tired of the issue looking to switch to a different provider

3 years ago

erinandjacobFirst activity

asked in Accounts & Services

Will the OnePlus 8 Pro ever be sold through TMobile??

Why isn't TMobile selling the OnePlus 8 Pro? My wife and I switched to TMobile and the jump program exclusively because they were selling the 7 Pro with promises of a new Pro model every year. Will it be sold through TMobile at any point in the future?

3 years ago

bpi240First activity

asked in Accounts & Services

550 permanent failure for one or more recipents

We are unable to email t-mobile phone numbers via email to text. Here is the message:This is an SMTP server at asp.reflexion.netWe are unable to email t-mobile phone numbers via email to text. Here is the message:This is an SMTP server at asp.reflexion.net Your message could not be delivered to the following address: <XXXXXXXXXX@tmomail.net> (Unified Log Code: 59869849358, 0001) from <emailaddress@richfieldpd.us> to <XXXXXXXXXX@tmomail.net> d79033a.ess.barracudanetworks.com:209.222.82.162 failed after I sent the message. STARTTLS proto=TLSv1.2; cipher=ECDHE-RSA-AES256-GCM-SHA384. Remote host said: 550 permanent failure for one or more recipients (XXXXXXXXXX@tmomail.net:blocked) --- Below this line is a copy of the message. Received: (qmail 10664 invoked from network); 26 Aug 2019 15:56:55 -0000 Received: from unknown (HELO rtc-sm-01.app.dca.reflexion.local) (10.81.150.1) by 0 (rfx-qmail) with SMTP; 26 Aug 2019 15:56:55 -0000 Received: by rtc-sm-01.app.dca.reflexio

3 years ago

soutsadavanh85First activity

asked in Accounts & Services

payment extension

i would like to extend my payment to the 9th of August if it possibleThank you

3 years ago

TimFirst activity

posted in Accounts & Services

Message log does not match phone usage

I am looking at my call log, and sometimes it shows I sent 2 text messages when I only sent one. Sometimes it shows I received 5 messages, but I only got 4. Is this normal?

3 years ago

Anonymous

asked in Accounts & Services

How do I remove credit card info saved in TMobile profile?

3 years ago

rmj4616First activity

asked in Accounts & Services

i am not receiving some texts

3 years ago

magenta8161003First activity

asked in Accounts & Services

Does canceling a phone plan and returning unpaid EIPs have an affect on credit?

Friend had an account with me on T-Mobile and canceled the account with out my knowledge. The account is in my name. We have 3 iPhones all paid on just a couple of times. When I spoke to tmob in store, they said I would have to pay the phones off (about 2k) or it will affect my credit. The friend said she called T-Mobile and they said to return the 3 iPhones and it wouldn’t affect my credit. I don’t know how true that is because if what she did I can’t trust her. Help please!!

3 years ago

magenta5438803First activity

published in Accounts & Services

Not receiving code activation text message (Twitter, QuickBooks...)

Hello,For some time I was not able to secure my Twitter account and other online services with a two factor authentication security. This means I wanted to have :1) user & password2) code sent to my phone by text messageToday I invested again some time and reached out to the Business Team via chat. Angie was awesome and after checking several system settings on T-Mobile end, she found out that all short numbers were blocked on my account. Twitter typically sends from "40 404".Once this blocking was deactivated, 30 seconds after I tried again and could successfully activate my T-Mobile number for Twitter :-)So I wanted to make sure to share this great news as I have been searching a while.

37603

3 years ago

magenta9979839Learner

asked in Accounts & Services

DO you check bill?(you should TMobile illegaly charges/fraudulent activity)

SO this haopened tmobile tried to illegally charge me. I called them out on it and Carrie the agent was like oh well we refunded it so no big deal but only reason you refunded it is because i called you out on it and said i would report to FTC. IF i didnt catch or was on autopay TMOBILE would of illegally taken 5 from my account. SO not only will they put and illegal item on bill/ create fraudulent bill if you domt catch them they will also take the $$ for that fraudulent charge that tmobile created.Please people get off autopay, go back to paper statements and def check your bill every month. stats 101 if you have over hundred thousand customers and fraudulently charge one chances are you are doing it to others. think hypothetically tmobile does this to 1000/month times minumin of $5 per customer thats an illegal 5000/month tmobile is fraudulently charging customers, thats over 50,000 a year....hypothetically if tmobile did do this on massive scales they are collect alot of illeg

3 years ago

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