Coverage & Signal

Discuss our 4G LTE & 5G networks

  • 2,287 Discussions
  • 6,951 Replies

2287 Discussions

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I AmLearner
posted in Coverage & Signal

T-Mobile 5G Connection Issues causing missed Texts, Calls, and Voicemail - NO DATA!

I just don’t understand the disconnect or differences in the 2G, 3G, 4G, 5G wireless generations and why 5G seems to be so different. I never had to second guess what my status bar is indicating.  I have had “5G” connection issues on Apple, Samsung, and now Google devices. Random errors like “emergency calls only” or no signal whatsoever. Or full 5G UC access - yet I can dial my phone and watch it not ring or indicate a missed call. I can even send a text message or leave a voicemail and neither ever arrive. Thought this issue was limited to Samsung and Apple. Got a Pixel - same issue - so I think it’s the Tech itself and/or the tower but not the devices.Had 5G + on my Pixel 6 - placed a call while out and it rang but left voicemail - nothing. Realized the voicemail didn’t pop up - tried again - nothing. Then I got a “missed” call. Yet no ring. When asked, the person said it rang but it was a long delay, and it didn’t seem like a regular ring. Not sure why this is but when 5G is enable

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Pillar
1 year ago
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tsuckleFirst activity
asked in Coverage & Signal

tmobile is hot garbage!!!

I don’t care what T-Mobile says they are so terrible the service sucks when I have 4 bars I’m still getting barely and data speeds and I’m dropping calls DO NOT SWITCH!!! I’m switching back to AT&T in 3 weeks anyways but get att or Verizon not t mobile it’s so bad everywhere they just suck overall

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6 months ago
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Cucire123First activity
asked in Coverage & Signal

not receiving texts from Italy

I am trying to set up an account for the TABNET app, but am unable to receive the verification text. TABNET is an Italian app for purchasing bus fare in Tuscany and Lazio.  It is widely used and important to have when traveling off the tourist trail where bus tickets are more difficult to purchase. I spent an hour with two TMobile techs who assured me that the issue was with TABNET and not TMobile. I checked with other TABNET users who have different carriers and they all set up accounts with ease. Guess I’ll have to change carriers to make this work?

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1 year ago
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Chief57First activity
asked in Coverage & Signal

Customer service is almost as bad as actual phone service

Having switched from Verizon Wireless to T-Mobile about 20 months ago, I have regretted the decision almost from Day 1.  I did it for the lower monthly payments, and those have come true.  However, they have come with quite a cost…..about half the time my phone literally will not dial out.  I’ll “hit” a contact to make a call, and then I’ll be greeted by stone silence.  There’s no ringing, dialing, etc.   After waiting a while, I hang up -- which takes about 10 to 12 seconds -- and hit “redial.”  Then, the call usually starts dialing and goes through.  That would be bad enough, but far too often when I’m able to complete a phone call it disconnects mid-sentence.  For no apparent reason, the call just drops.  These problems -- both the failure to dial out and the dropping of calls -- have no pattern.  They happen at home and when I’m driving, and they happen at all times of day.  No, the local “tower” is not having issues.  It is not an “outage” problem.  It’s a system problem that seem

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3 months ago
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ONNHAFirst activity
asked in Coverage & Signal

Arcadyan TMOG4AR availability

Hi....After calling 4x today (8/14) to reach tech support they've decided that I need a Arcadyan TMOG4AR vs my current gateway. Seems like my current gateway won't work in my area (no 5g signal yet) hence the need for this new Arcadyan gateway.  Sooo my question is this. I called my local T-mobile store and they have no real clue "if" the Arcadyan TMOG4AR will be available on the 24th. Because my Ooma service is buggy too because of the whole 5g/4g lte signal issue. Anyone actually know when the Arcadyan gateway is going to be IN stores?  Thank you for your help.

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7 months ago
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MrMarcinFirst activity
asked in Coverage & Signal

Email to SMS via @tmomail.net Not Working

As of Sept 11 my alarm systems stopped sending me notifications via email to sms utilizing NUMBER@tmomail.net. After some troubleshooting we have concluded that the email system is failing: Could not deliver message to the following recipient(s):Failed Recipient: NUMBER@tmomail.netReason: Remote host said: 452 4.1.0 server temporarily unavailable AUP#MXRTIs anyone else experiencing this issue? Any idea how to fix it? How to escalate it? We will be missing security/fire/medical alerts!

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5 months ago
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OSCS79First activity
asked in Coverage & Signal

No Network.. It says SOS only

I have done all the normal troubleshooting protocols to reset the network, and still nothing. I am only able to use my phone on my Wifi which is with Spectrum. All of the five phones on my account is experiencing this issue. Please advise. 

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3 months ago
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whatevs2020First activity
asked in Coverage & Signal

Phone cuts in and out regardless of wifi or LTE

I have a Samsung 8 with T Mobile. The phone is not damaged. Since the Covid 19 pandemic, my phone has been cutting in and out during calls, sometimes will not send text messages, and it does not seem to matter if I turn my wifi on or off, though sometimes the phone works better with the wifi off. It is very frustrating. I haven't moved, and nothing has changed...the only think I can think of is that either there are too many people in my area because they are at home during quarantine, or that T mobile's signal is crappy right now... please help? Thanks

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9 months ago
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Looking For Another CarrierFirst activity
posted in Coverage & Signal

Why is T-Mobile service slow?

I switched to T-Mobile 2 years ago and it was great. I broke off from my family’s verizon plan to start my own. The coverage was about the same then so I saw no difference in speeds or pockets of dropped signal. But recently, the past few months have been absolutely infuriating and frustrating with the connection being so slow that my google maps loses connection. I live by a MAJOR city so I would expect to at least have some speed but no. I cannot load webpages, I cannot make phone calls for work, and I can’t even use my phone to pay bills. Why is their connection so slow recently? I’ve spoken to many “technicians” and they all say the same thing and offer the same advice but nothing has changed. Is anyone else experiencing just general slowness?

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2 months ago
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cwgansenFirst activity
asked in Coverage & Signal

5G Speeds are a joke

Why does 5G suck worse than 56K dial up?  Every app connection gives me a spinning wheel of death.  Everything takes forever to load.  T-Mobile has been lying about how good there 5G network is.  It’s garbage!  The amount of money charged by T-Mobile should fund a good network.  T-Mobile is over priced and not using the money correctly to support customers.

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gramps28
Pillar
11 months ago
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SamuelKFirst activity
asked in Coverage & Signal

5G Gateway SSID Naming

Hi,Is it possible to name a network on a 5G Gateway that allows spaces?  Example: The Lan Before Time instead of TheLanBeforeTime.  The main reason is to keep my network running on the same router name/password so I don’t need to do it manually with a new name.  I’m using the app and it doesn’t permit this.  Does anyone know if this can be done?

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3 months ago
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rickeladFirst activity
asked in Coverage & Signal

why do I get 4G LTE signal when it shows on the map in my area that there is 5G Ultra coverage?

There are pockets in my town that don’t get any signal at all.  Coverage map shows 5G Ultra Coverage - makes no sense.

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1 year ago
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NaffanaffaRookie
asked in Coverage & Signal

New Phone not Connecting to T-mobile Network

Hello,    I bought a new phone, the Kyocera 702KC. It is fully unlocked and when I popped my SIM in, it gave me a bar and I attempted to make a call, in the middle of the ringing, I got disconnected and can not join T-mobile again. I was told to set-up APN, but I do not know what to type in. When I go to network setting, and click on T-mobile, it says “can’t connect to this network right now, try again later”

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drnewcomb
Pillar
1 year ago
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MELISA69Rookie
asked in Coverage & Signal

Data Issues.....HELP

Please help!! I am traveling in Europe and I do not have data access. I can only communicate connected to wifi. I have called for assistance and the auto recoding says call back later. 

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gramps28
Pillar
1 year ago
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SteveG-23Helper Level 1
asked in Coverage & Signal

Does T-Mobile really support RCS?

My wife and I just got new phones from T-Mobile: a Moto G 5g, and a Samsung Galaxy A54 5G.  Both were set to send messages by RCS by default.  No such messages are ever sent.  If I check the status, I always get “waiting to connect.”  I tried setting “Switch from RCS chats if a message can’t send,” but after a few minutes it still shows “waiting to connect.”  I had to turn off RCS entirely to send a text message.  What’s the problem? 

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5 months ago
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flashfyreRookie
asked in Coverage & Signal

archaic 3g hotspot speed -- age 55+ plan

So I misplaced my t-mobile phone while traveling and had to buy a burner to get back home, find my phone, etc. T-mo's price was so high that I walked over to a major competitor in the same mall. The sales manager tried to upsell me until I got out the door. The recovery burner was about 40% less at the major competitor, and their age 55+ plan is about $5 more per month (month-to-month prepaid for now). What really shocked me was the hotspot speed -- almost 600% faster (4g lte vs t-mo capped at 3g data) -- all for a few dollars more per month. plus my t-mo needs a network extender in my home to work, but the competitor's network doesn't need it. I was pleased with t-mo before this issue popped up, but with high priced recovery options, poor salesmanship, low speeds, and poor radio penetration it looks like I might have to switch.

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2 months ago
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Shiflet1178First activity
asked in Coverage & Signal

velvet 5g

Any one else having major connection issues with this device. Literally have to restart it each time it switches from wifi to data. Tower hand offs failing, 5g network issues or is it the device? Upon trouble shooting the phone with a T-mobile Rep. the issue still remains. At this point I’m thinking I just want a different phone. Always loved my LG phones loyal since the optimus. now though not so sure.

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1 year ago
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FosburyFlopFoneFirst activity
asked in Coverage & Signal

ipads not connecting to home internet

I have a 2nd gen and a bit later (2012?) Ipad that have been working fine when connects via WiFi to at&t.However, 2 weeks ago I moved and set up T-Mobile home internet. All my other devices have connected with no issue. A 2013 MacBook Air connected with no issue. The iPads are unable to connect, despite resetting network settings, unplugging modem, etc. The passwords are for sure correct and the devices are able to connect to public networks so not a wholesale WiFi issue on their end. I appreciate any suggestions.  

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7 hours ago
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TahabhaiFirst activity
asked in Coverage & Signal

No notifications when I text myself

I use an app that sends out sms messages to myself as reminders throughout the day (name of the app is textra). Lately, i am not getting notificatied for messages (sms) I send to myself. I can see the sms content when I open up my messages thread, however, they show up without triggering a notification. Tried calling tech support to no avail and it took 30 mins for the tech to understand the problem statement. Is there anyone who can address this?Additionally, here is the email thread from the devs at textra confirming it's a TMobile issue:Hi,It's a T-Mobile related issue as T-mobile now do not support or allow users to send messages to themselves (their mobile number), this is the same on all messaging applications. You may also test with your Android Stock / System messaging app which is the same as well. Please contact your carrier for immediate assistance on this.Should you need any assistance, please feel free to email us.Mandy - Textra SMS TeamFollow us on Twitter and FacebookHel

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7 months ago
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lizoliver914First activity
posted in Coverage & Signal

20 years and leaving

Over 20 years of being with T-Mobile.  I have left.  See pictures below; my file complaints started around August 19th or the week after.  I had no data and cell service the moment I left my house.  When I called the auto said “problems in your billing area with no eta”.  This went on for 2 plus weeks.  I am an uber driver and could not make a living.  This upsets me to tears so I wish not to go into the details again but I am certain you can read it on my file.  Also I have attached some of the folks in my area that have been complaining as well.  Your folks treated me like I was crazy and like the problem was with me and when I asked for compensation – I was hung up on; I was promised then I was hit with a full payment on my bill or else.  NOT COOL TO TREAT YOUR 20 YEAR LOYAL CUSTOMER I know you are a giant company and don’t care about little me so it doesn’t matter to you my complaint and that you are losing little one customer me but I still wanted to send this in and say my bit.By

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8 months ago
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magenta5861699First activity
published in Coverage & Signal

Not Receiving calls and delayed text messages

I'm from San Diego and a customer of T-mobile since 2009. Seeing these issues of not receiving calls and texts for a while now even with signal showing 3-4 bars. Sometimes I'm able to make my device receive calls by putting device in airplane mode, wait for few seconds and out of airplane mode. Definitely need a proper solution from T-mobile for this. I'm using an unlocked Sony Xperia XZ.

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4 months ago
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madbrain76Helper Level 1
asked in Coverage & Signal

Will unlocked phones work with T-Mobile Wifi calling ?

If I purchase an unlocked phone, for example an S22 Ultra unlocked version, will I be able to make Wifi calls on T-Mobile ? This is assuming I use a T-Mobile SIM with it, or eSIM, of course.The reason I ask is that I have no reliable cell coverage at home. Neither 3G/4G/5G offer reliable signals in all places in my home from any operator. A T-mobile cellspot in-home LTE tower also does not cover my entire home. The only thing that works reliably is Wifi calls, using a combination of 5 wireless access points.My current phone is a T-mobile version (Note 20 Ultra) and works with Wifi calls. I need my next phone to continue to work with Wifi calls. Some unlocked phones are available for significantly less than the T-mobile versions, for example the S22 Ultra version sold by Google on Fi is $700 vs $1200 on t-mobile.com . But will it work with T-mobile Wifi calling ? 

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1 year ago
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amandamennellRookie
asked in Coverage & Signal

New Phone Won't Load Anything Outside of Home

I recently got a new phone and I’ve noticed issues when it comes to trying to do anything when I’m not connected to home Wifi. I have unlimited data and 5G network, but whenever I try to search anything or use any sort of app when I’m not home, nothing loads. I’ve tried turning Wifi on and off again and resetting network connections. It’s not an issue of whether the coverage in my area is poor because my old phone worked perfectly fine wherever I was and everything loaded. What’s even more frustrating is that when I come back home after being out for the day I have to power my phone off and on again to get everything to connect. My new phone is an iPhone 13 if that is helpful. Any ideas?

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1 year ago
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JameswobjsFirst activity
posted in Coverage & Signal

5G UC 4 bars, "unlimited premium data " but network so congested its unuseable.

Last might I had a very important video stream I had to be on, the call of a lifetime. I am on magenta max, with unlimited premium data, no deprioritization. My phone shows 5G UC with 4/5 signal bars, yet embarrassingly, my network could not handle the stream. When I do a speed test, half the time it won't connect, when it does the jitter is extremely high, meaning the ping is going up and down wildly second by second, the download speed is anywhere between 20Mbps-140Mbps, but the upload speed is almost non existent. It's anywhere between 0.0-1.0 mbps, .2, .04, .02 etc.How embarrassing, we have to cancel the entitr event, and why? Because I'm on the T-Mobil network. The network at my home is ALWAYS congested during peek hours, but it's usually not quite this bad. The only thing I can think is that they have been giving away so many cheap $100 phones on the metro network. Yes, I've heard the trick and yeah sometimes when the network slows down I can switch to the 4g lte and get a moment

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6 months ago
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Jim MRookie
asked in Coverage & Signal

Weak Signal

I’ve contacted tech support twice regarding weak signal. Each time I was told that the issue would be checked out and they would get back to me. Once within 24 hrs., and the second time within 3 business days. It has now been almost three weeks and no response. I have also asked about the possibility of getting a signal booster in order to help with this issue. Not sure if T Mobile still does this or if I need to get one myself. Would like to know if there is another number I can contact someone at who can help me with these issues other then the normal tech support as so far they haven’t been of much help.

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1 year ago
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