Coverage & Signal

Discuss our 4G LTE & 5G networks

  • 2,040 Discussions
  • 7,018 Replies

2040 Discussions

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fyskeeFirst activity
asked in Coverage & Signal

tmobile LTE connection

Hello All,So I just got my T-mobile simcard and trying to set up LTE connection.  I am trying to save the APN settings but whenever I enter correct informations from this link it doesn’t save anything. So basically my connection is smartsites.t-mobile.com I am trying to change it to fast.t-mobile.com but so far I couldn’t do that. My current plan is 5g. So it should be LTE connection. My phone is redmi note 9. I also tried to get LTE connection from iphone 12 but i can’t get LTE from there too. I tried to change APN settings when he phone is airplane mode. It also didn’t work. If anyone teach me how can I get LTE setups I would be so grateful. Sorry for my bad english. I also forgot to tell I am in the Netherlandshttps://www.t-mobile.com/support/tutorials/device/t-mobile/revvlry/topic/connections-amp-network/apn-and-data-settings/1

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syaoran
Pillar
1 year ago
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spark81683First activity
asked in Coverage & Signal

Text Message "Not sent. Tap to try Again"

I frequently get the following error message when sending text message:“Not sent. Tap to try Again”. This happens WAY TOO often and is super frustrating.  I have tried to restart my phone and power cycle with no resolution. Sometimes it can take a couple of hours and multiple “taps” to finally get the message to send. This never happened until I got a new Motorola Edge 2022 phone a few months ago. Any help would be greatly appreciated!

12
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2 days ago
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Allie_C_Baker1986Learner
posted in Coverage & Signal

2022-2023 Network Issues!!

I have been with T-Mobile for years and never encountered any problems/issues until the beginning of 2022 and throughout 2023. I can not connect to the internet even though I have full bars on my cellular service. I tried wifi and still encountered the no internet and you are offline error prompts. I have also done the WiFi connecting and the same prompt would come up. It doesn't matter if I am only on Cellular or WiFi, the no internet connections occurs! I have a feeling it has to do with the merging of T-Mobile and Sprint! I have been with Sprint and hated their cell service but they were cheap. By the way, it is not the VPN because I can not connect to VPN if I have no internet connection.  

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7 months ago
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magenta6666874First activity
asked in Coverage & Signal

STOP THROTTLING

this is BS. y’all broke my home internet. Are you throttling?  I just changed my gateway thinking it was broken but no. It is your dishonest business practice that is causing this. Just be upfront if you are throttling.  I will be canceling if it continues for a few more days. This is so dishonest. Your stock price doesn’t deserve the multiples. This is disgusting. 

11
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1 year ago
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Melsx3First activity
posted in Coverage & Signal

poor quality since merging

Since Sprint has merged with T-Mobile my internet service has been aweful. has Anyone else had these issues. i believe it is because we live in a rural area but with sprint we never had rarely if ever had issues. sometimes it will just stop and say no service. getting help is a nightmare. or at least a human..

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1 month ago
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cj787-9Rookie
asked in Coverage & Signal

Band n25 SA on Galaxy S22 Ultra still not enabled

T-Mobile has recently spoken about the newer n25 SA band being used lately, and it was even tested with my model, the S22 Ultra. Lots of people are already picking up this band (with other model phones, or are having to hack their S22 to even enable the n25 SA band) in carrier aggregation with n41 for improving 5G UC speeds. I have a TMob carrier firmware S22U device and in the most 2 recent software updates, Nov, and now just got Dec ver. S908USQU2BVL1. It's unbelievable that TMob has still not enabled n25 SA. Only n25 NSA is enabled (since Nov update) which is useless. Only the new n25 band can CA (carrier aggregate) with n41 on SA, not NSA. This is very disingenuous for T-Mobile to be out touting this update while not offering it on a phone that has all these bands by default but is not being enabled by T-Mobile, especially on such a flagship phone like the S22 Ultra. What is going on? 

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F
1 year ago
4
4howardsRookie
asked in Coverage & Signal

Horrible coverage in Evansville/Poseyville, IN

I have had T-Mobile for a couple years now, and we consistently have horrible coverage.  The map shows all pink, but when at home, I have only 2 bars.  I consistently drop calls and get the dreaded “E” at the top to show I have no service.  When travelling, I can’t depend on having service.  My parents are on my account, and they have horrible coverage as well.  What can be done to boost the coverage for us?

11
F
Pillar
6 months ago
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itsbosslady2uFirst activity
asked in Coverage & Signal

No Service

Why are we in day 2 with no service and no explanation?!?! 

11
F
Pillar
10 months ago
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Ejg2First activity
asked in Coverage & Signal

Globe prepaid roaming on 4G in the USA

Is a Globe Philippines 4G LTE sim card able to roam on T-Mobile 's 4G network? I am able to roam on 3G but not 4G.I understand 3G will be decommissioned on July 31, 2022

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sam41melvin
1 year ago
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DodgerFirst activity
asked in Coverage & Signal

Need to contact the Executive Response Team

The Nokia x100 phone I purchased at a Tmobile store will not access the Tmobie calling system. I need someone at the Tmobile Executive Response Team to e-mail me at (email) or call me at # to get them to assist me in solving this problem. The local Tmobie store and the Tmobile chat room technical assistance has not been able to solve the problem. 

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Community Manager
7 months ago
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KihanyaRookie
asked in Coverage & Signal

www.rt.com access

T-Mobile, please stop blocking rt.com website (Russia Today) I need to read news from both west and Russia to make informed narrative. Are you aware or have concept of freedom of press? If so I am an adult and don’t censor rt.com. THANK YOU 

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1 year ago
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earlkellyjrRookie
asked in Coverage & Signal

disapointed veteran

 i am a veteran of 8 years 7 months and 4 days! The v.a. gave me a free phone through tmobile over a year ago. now they are ripping veterans off! they canceled our plans and now make it impossible for us to keep the 60 dollar magenta military plan because their online way doesnt work! bay pines v.a. attorneys uses the word “fishy”! supposed to have 45 days! sent me a text told me my plan would be changed to non military plan for 20 dollars more! way under 45 days! all documented! ive had a record request in with the national archives for over a year now!  the request number is 2-25770567755! still have received no documents! they know im a veteran, because they sent me a text saying our funding had stopped. went down to tmobile store they denied my proof on my drivers license, my proof of request!, and any other way i had of proving i was a veteran

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1 year ago
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JoeMikeGentLearner
asked in Coverage & Signal

Moved to Verizon with my LGV60 phone, probably worst decision ever.

I switched a couple of days ago to T-Mobile from Verizon and brought my device.Phone Model: LG V60 ThinQ 5GUW (LM-V600VM)I was assured by the sales person and the website device compatibility check I should get 4G and 5G (but maybe not UC which is understandable).  SUPRISE! I am now stuck on 3G and “E”. After calling support I was pretty much suggested I should have researched “possible” band incompatibility issues and not to expect full compatibility. Weird thing is when I restart my phone, toggle off/on airplane mode I get 5G for about 45 seconds and 5G speeds. I absolutely love this phone and any current phone model you have I fee is a downgrade and definitely not worth the monthly financing and down payment required, in my opinion based on research.Troubleshooting steps already taken and possible critical details:Manually configured APN settings. Rebooted phone. Tried all modes of service/network types. It is currently on Global, but I seem to only have a constant 5G connection whe

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10 months ago
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Jake777First activity
asked in Coverage & Signal

Phoenix Internet Down

Anyone else having issues connecting to the TMobile Internet on their mobile devices? Tmobile exhausted all efforts in troubleshooting my Samsung S23 Ultra. I think this maybe a large scale national issue. I can make and receive calls and texts. Only data is affected. I live in Phoenix and am an Uber driver. I drove 10 miles away and still had the same issue. I’ll come back and update once it’s fixed. Best they can do is create a support ticket. The tech support rep stated they have received several similar calls regarding a similar issue in other US markets. Hope it’s fixed soon!

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9 days ago
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weldedHelper Level 1
asked in Coverage & Signal

ell tower hasnent worked for three weeks now.

Hey T-MobileFcc Tower Reg.No. 1288842 located at 941 E. Hwy 98 Ocotillo Ca 92259This T-Mobile tower has not worked for the last 3 weeks. I have T-Mobile phones and for years have had excellent service. I have the property next door to the tower. Having cell service is vital when you have residence in the desert community as a way to call for help in a emergency. Any help would be Greatly appreciated in repairing the signal the tower has provided.

11
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11 months ago
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skndlsjattFirst activity
posted in Coverage & Signal

Unable to access YouTube, IG, NetFlix on mobile data

Just got my son a new Samsung S22 as we thought his old phone was the issue as he’s unable to access YouTube, Netflix, Instagram, etc. while on mobile network. It works fine when we are on Wifi. Also, data is working as we are able to search via google and also ran a speed test which shows up fine. The T-Mobile support person assisting us while I was on a call with them over an hour could not figure it out either and said he was going to escalate the issue. Still have not heard anything. Any thoughts on what can be driving this?

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J
1 year ago
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AlettaRookie
asked in Coverage & Signal

furious

I got this free phone from a vendor on the street and he said I would have free service for life with the ACP program he used my ID and said I qualified I gave him $20 activation fee and my phone worked for 4 days now I don't have any service. Who do I contact about this issue? I'm furious he stole my money 

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4 months ago
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dbaumyRookie
asked in Coverage & Signal

Coverage - what is the plan for my area?

I’ve been suffering with very poor T-Mobile/Sprint coverage for years in Byron, MN.  The cellspot T-Mobile sent me helps me make calls, get data and send text - using my wifi router to provide the connectivity.  However, if I leave my home, my cell phone coverage is very poor.   My Verizon work cell phone works great!    I’ve called T-Mobile customer service and have to use my Verizon cell phone to complete the calls!  What is the plan to improve coverage in zip code 55920 so I can use my cell service without being connected to my cellspot?    I’m so frustrated that I am going to switch to Verizon if there is no plan to improve coverage.

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F
Pillar
7 months ago
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Sylvaman26First activity
asked in Coverage & Signal

Anyone else having internet issues?

I live in Wyoming and my internet sucks.  It stays connected for about 15 minutes then disconnects for 2 hours or so.  It always shows 5G UC in the upper right hand corner,  but loading a webpage or chatting on Facebook is not possible because it says I have no internet connection.   Can someone help me?  I have a Samsung Galaxy A32.  P.S. I can make calls and texts, but anything that requires the internet won't work. P.P.S I have contacted T-Mobile several times about the issues,  but there has been no resolution. 

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1 year ago
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nxbrennanFirst activity
asked in Coverage & Signal

2FA Authentication Apps

Hello, I'm glad that T-Mobile is supporting 2FA authentication but honestly a preset PIN and texted codes isn't secure enough, I would really like to be able to use a TOTP 2FA app like Google Authenticator. When will support for this be added?.Thank you

10
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1 year ago
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JmhFirst activity
asked in Coverage & Signal

Where can i find status updates on cell tower construction and modernization projects for zip code 83864?

Current  cell tower construction and modernization projects are greatly reducing my ability to use my cell phone and internet access every day. I am patient for the promised improvements but cannot plan around the daily uncertainty. Further, calling tech support and going through their process each time wastes their time and mine. I cannot find updates on the T-mobile website. Is there an online or other resource I can use to check for status updates? The zip code area is 83864.

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5 days ago
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magenta2053076Helper Level 1
asked in Coverage & Signal

Fairphone 4

Hi I bought a Fairphone 4 which seems to be mostly compatible with my phone in the USA. I can get 5G mobile speeds on this phone. (Yes!) But then when I try to use the built-in Google Messages app using the default settings from my T-Mobile SIM it gives me a “Can’t send messages with T-Mobile, Error 50” notification. Everytime I try or resend it seems to give me that message. I have tried changing APN’s and copying it from my old phone that worked to the new one and seems to do the same thing. But when I pop it into the old phone it says it works. When I switch from the Fairphone 4 to my old phone it says from 2903 “We see your phone does not have correct settings to access the internet or send MMS. Settings will be sent to your handset.” And I click the messages and it downloads the settings again to my old phone and still works. But I can’t get my new phone to recognize. Fairphone is a European phone but the bandwith is essentially the same. The fact that it can access internet and p

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2 months ago
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jazzcammyRookie
asked in Coverage & Signal

Need stronger signal

At our house we have dropouts during phone conversations too often.  We seldom have 4 bars here, usually just 3.  Is there anything such as aftermarket hardware to strengthen the signal? 

10
F
2 years ago
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cguflFirst activity
asked in Coverage & Signal

2-week road trip in Alaska; will T-mobile work?

I'm taking my family on a 2-week RV roadtrip to Alaska later this month (we are from GA, and plan to stop at Anchorage, Homer, Seward, Kenai Fjords, Chitina, Valdez, Paxson, Denali NP, Talkeetna etc.). I've googled about T-mobile in Alaska but got either dated or confusing info. I called T-Mobile and was assured that my T-moble ONE will work just as it does in Atlanta--> i dont need to turn anything on, and all the unlimited talk and data will automatically work on the GCI network when i arrive in AK. Can someone with recent experience tell me what I'm up for:1. Do i need to turn roaming on on my phone?2. will T-mobile work in Alaska (understand that coverage can be spotty. but to the extent that GCI has coverage will T-mobile work?). is there cap or throttle or surcharge on my data/speed/talk (i've heard anywhere from 200mb to 5gb data caps)?3. should i purchase additional add-on from T-mobile for this trip? the custy rep told me that for $15 a month i can upgrade to the ONE Plan P

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1 year ago
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dwatsonFirst activity
asked in Coverage & Signal

WiFi Calling not working suddenly

We have two Apple Store iPhones, one a 12, one a 12 Mini. Both have LTE enabled and work with LTE/5G coverage when we are out and about. ISP is Spectrum; our connection typically speed tests at >300 Mbps down and 19-20 Mbps up. It’s been rock-solid for other purposes all day, including steaming media. Phones use WiFi for other purposes without problems. We live on the island of Kauai, HI. Router is an ASUS RT-AC68U. All devices have most current non-beta system software. All have been rebooted in the process of troubleshooting this. T-Mobile plan is postpaid unlimited. WiFi Calling is essential for us since we have marginal to no wireless coverage at home. WiFi Calling on T-Mobile has worked reliably since we switched to T-Mobile in the fall of 2020.Sometime recently, WiFi Calling has stopped working. Both devices show green wireless antenna, “No Service”, grey wireless antenna, “T-Mobile WiFi Calling”, green wireless antenna, “No Service”, [rinse and repeat on about a five second c

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1 year ago
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