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Device unlock

T-Mobile devices come locked to our network. Here is a space to talk about unlock eligibility and processes.

  • 390 Discussions
  • 1,764 Replies
390 Discussions
A
alidoomLearner
asked in Device unlock
Device unlock

How can I unlink sprint from my device? In shomrt, I bought this device from someone and he told me that after 50 days, the system will automatically open some new network operator mode, and now everything is fine, but the annoying thing is the OMADM system So I need to remove the sprint files I'm tired of the LTE network content as if it's 2G I am now in the Middle East using a local SIM card. All that is required is that I need to cancel everything related to sprint because I simply do not need it here, and every time OMADM programs appear to me in content (Registering the device with the network) Then at the end of it gives me this error (Connection Error (6601)) I can not contact technical support does not support this area, 

12
syaoran
Pillar
1 year ago
E
Ebdah1Rookie
asked in Device unlock
Moto G Pure unlock

I have bought my phone of someone in Australia which turned out to be locked by T-Mobile USA. I never knew it was locked especially to an American company. I have tried to unlock it and paid for it twice to get the code to unlock it. It costed me more than $100 just to unlock it but it never worked. I got emails back from the unlocking company saying the IMIE number is fake which is what  T-Mobile USA got back to the company trying to unlock it for me or I get asked to contact T-Mobile to unlock it or by visiting one of T-Mobile stores which is not possible because I am in Australia. When I contacted T-Mobile they couldn't unlock it for me either.... So what do I do now? Please help if you can...  Attached screenshots including IMIE NUMBER....  THANKS 👍 

12
syaoran
Pillar
9 months ago
M
MOLARookie
asked in Device unlock
iPhone Unlock Problem (Moved to Another Carrier)

Hello. I have recently switched carriers and ported my number over. I had purchased an iPhone 12 Pro Max from T-mobile and have recently paid off the final bill, which includes the remaining balance on the phone. This is after I have switched carriers and ported my number to the new carrier.  I realized, unfortunately, that I am unable to login to my T-mobile account because the associated number(s) is no longer with T-mobile. I reached out to a rep regarding this issue and was told that I would receive a confirmation around 24-48 hours via email regarding the unlock request. This did not happen.  I reached out to support via chat and basically after an hour of talking, nothing can be done online. All I got was just to a generic link provided on how to unlock the phone, which brings me to the page on to login to my T-mobile account, which is not possible. I had my account PIN stored away in my notes but it seems to be lost. I was told by the agent on chat I would need to visit a store

11
tidbits
Pillar
11 months ago
I
Imad1chahbounRookie
posted in Device unlock
unlock my Iphones, service cancelled all paid more than 7 days agi

I spend more than 5 hours talking to several T-mobile personnel to unlock my cancelled services, all paid phones. Do I need ti hire a lawyer?Thanks

11
gramps28
Pillar
1 year ago
A
ANT700ZFirst activity
asked in Device unlock
I'm a T mobile customer how do i unlock a metro pcs phone to use on my t mobile account?

I'm a t mobile customer, I bought a metro pcs phone thinking it's compatible with t mobile but it's locked.. how do I unlock this metro pcs phone to use on my t mobile account..I called metro pcs and they said I have to wait X amount of days.. is there any other way I can unlock this phone to use for t mobile, instead of waiting those days, even if I have to pay a small fee?? 

10
G
7 months ago
A
Angry At T-MHelper Level 1
asked in Device unlock
Phone is being held hostage by T-Mobile

My phone, purchased from T-Mobile and paid in full is still LOCKED. It has been 11 days, and it will be two weeks after I have to wait another 3 days to pass. The phone is my property and T-Mobile will not unlock it. I have several tickets submitted including a Complaint that stated that my phone was to be unlocked within 24 hours. This has passed and the phone is still locked. I have talked to 7 people who have all told me different things. I factory reset the phone, following their instructions, and the phone is still LOCKED. I am submitting a complaint to the FCC, my state representatives, and the Better Business Bureau. I asked that T-Mobile reimburse me for my time I have spent to date trying to get the phone unlocked. I need this phone because I use it for work being registered with my employer. If I get a new phone registered, I will not be able to work for 5 days while the phone is activated with my job.

10
J
3 months ago
S
stefanimjmRookie
asked in Device unlock
how to unlock my cell phone

Hello, how are you? I want to know how to release the bands on my iPhone. It is registered with T Mobile.

10
gramps28
Pillar
1 year ago
N
nucekysuFirst activity
asked in Device unlock
unlock imei

Hi, \I want to unlock imei please check, I really appreciate imei: 356567080143181 

10
R
1 year ago
2
252428aFirst activity
asked in Device unlock
unlock iphone

Hello. Please help me how to unlock iphone XRimei 353056100913453

10
gramps28
Pillar
5 months ago
T
TuziRookie
asked in Device unlock
My mobile phone is blocked.

I'm an international student in the United States. Oh, my God, my luck is not very good. I'm a Chinese. I'm back in my motherland to continue my studies, but I just came back and my mobile phone can't use it. The operator's lock is blocked. It's too sad. He said it was a fraudulent blacklist. The operator is T-mobile. I can't contact the after-sales staff in the United States now. My IMEI is 35 538025 745006 1 I hope the after-sales staff can help me solve the problem. Thank you very much. When I return to the United States, I will definitely thank you. The mobile phone is very important to me because he is to Study is very important.

10
T
1 year ago
A
afgq11111Learner
asked in Device unlock
Sprint’s approach to device unlocking

Please unlock my phone, IMEI/SN: 353011092831155

10
A
1 year ago
R
Rambabu JavvajiRookie
asked in Device unlock
simlocked but t-mobile saying fully unlokced

I bought Iphone 13 pro and  I fully paid for my phone before I came here and when I was paying for the device, t mobile expert said that it has been fully unlocked. On my setting, it still says SIM Locked and it is not working here. I called T mobile more than 100 times, they say that it’s been fully unlocked but my phone says it is still locked! I even tried to scan a new esim on the phone it says I need to contact the original carrier to unlock the phone. Every time I called all they say is the device is fully unlocked. I was even connected to Apple experts but they could not help me with anything. Apple suggested me to reset the phone, which I have tried.  Now I don’t know what to do. It’s been more than 2months and I’m not able to use this phone that I’ve paid $840 for.  

10
N
5 months ago
P
Phongnt36Rookie
asked in Device unlock
check unlock sim

Hi TmobileI have pixle 6 with imei 351420594450509 please help me check unlock my device. I can using sim. Thanks

9
syaoran
Pillar
1 year ago
P
PaygarRookie
asked in Device unlock
My Samsung galaxy A14 is Locked and cannot use another Carrier

I want to use my phone with another carrier but it locked 

9
A
3 months ago
M
MSalahRookie
posted in Device unlock
I phone XR

Good MorningI have bought IPhone Xr from the other hands in Cairo, EGYPT, but can't use my SIM because my IPhone locked and I get info from official Apple website that my IPhone locked operator is T-Mobile (Sprint /MVNO)  So help me, unlock my phone, please! HERE  IS THE IMEI NUMBER: 353066106091931 Iam from Cairo, EGYPT 

9
gramps28
Pillar
1 year ago
P
PhenryRookie
asked in Device unlock
devices not eligible

So I baught a Samsung S22 Ultra on amazon.  And my sister send it to me out here in the Pacific.  But the problem is that the phone is still locked with its carrier.  I am not sure if its paid off or not.  I can’t send it back but I really would appreciate if I can get any help to unlock this cell phone.  Thanks

9
gramps28
Pillar
1 year ago
B
bakirdolatRookie
asked in Device unlock
How can I decode my phone on T-Mobile ?

HelloI bought a phone from someone, i found it is coded on T- mobileHow much it cost to decode it, please? 

9
gramps28
Pillar
2 months ago
A
Andreybr01Rookie
asked in Device unlock
unlock device

hello, I bought the device from my hands in Russia, it turned out to be your sim lock, please remove it, there is no data from it, because the phone was bought from my hands, remove the lockimei: 357341095093339sn: Dnpxp0vzkxkqthere is no other way to contact you from my country 

9
gramps28
Pillar
1 year ago
N
norman.armasRookie
asked in Device unlock
Unlock IPhone 8 PLus

I bought the iPhone 8 plus at T-Mobile 6 years ago, and I paid for it in full 4 years ago, right now I buy a new one and the old one, the 8 plus has to be unlocked to use it in another country. 3 years ago I go to Best Buy to replace the battery and the phone was damaged in the process, Best Buy order a new one of the same model from Apple and I continue using it with the same SIM card (T-Mobile) until September/2023.After several calls to T-Mobile and waiting for the unlock, the conclusion is that the carrier (t-mobile) has locked the phone, but t-mobile did not sell it because it was a replacement. and I can't find a way to unlock it.Carrier: T-Mobile 54.1.1Carrier lock: SIM lockedIMEI: 358629094743881

9
tidbits
Pillar
7 months ago
G
GnfFirst activity
asked in Device unlock
Temporary Unlock

I have been getting a pop up box that says Tmobile temporary unlock expired.  A response box of ok is available for a response, but most often the box does not respond to my clicking okay.  I will then have to lock and unlock my screen or restart the phone to get the box to go away.  It may come back within minutes or several hours from that point.  I googled reasons for the box, but note I never traveled outside my home area, nor requested a temp. Unlock for any reason.  When I couldn't solve this after several weeks I spent time on phone with TMobile support.  The person helping me could not solve it after trying all of his strategies.  Then I went to a TMobile store and they also did not know, but did put a new SIM card in to see if that worked.  It did not.This started when I got a new Revvl 5 phone which has so many other problems I can't  imagine this isn't one as well.  This phone delays text messages, often prevents callers from hearing each other and must be restarted.  It's l

9
K
1 year ago
Z
zahidaliRookie
posted in Device unlock
carrier unlock

Hi sar my I phone 13pro carrier unlock please my I’d mzahidali333@gmail.com my IMEI no 358750487833806

9
H
Community Manager
10 months ago
D
Dhaval kapadiaFirst activity
asked in Device unlock
unlock my device

My uncle purchase this device with full Payment on 3rd December 2021 and today is 21 January 2023 still it's showing you have to pay the remaining amount. It's More than 365 days it should be unlock from your side. From July 2022 T-Mobile representative commitment that you are eligible to unlock your device but still they're not able to unlock my device and every time different representative saying different things to unlock my device. Right Now I'm Outside of USA. I'm in India my Indian number is # & my email ID is ..IMEI number is # Edited to remove personal information

8
gramps28
Pillar
9 months ago
A
AndreyOmskRookie
posted in Device unlock
Sim Unlock iPhone 8

Здравствуйте, мой iPhone 8 куплен с рук, на нём заблокирована sim на Ваш оператор.IMEI полностью чист, проверен на Вашем официальном сайте, телефон не украден и не потерян.IMEI: 356703088740708Прошу отвязать мой iPhone 8 от Вашего оператора.Заранее благодарю.

8
gramps28
Pillar
1 year ago
A
afgq11111Learner
posted in Device unlock
Please unlock my phone,

I want to unlock my mobile phone. I recharge $100 and have been using it for nearly a month. I will go abroad soon. I need to use the local network. Please unlock my mobile phone as soon as possible. Thank you.Please unlock my phone, IMEI/SN: 353011092831155

8
C
1 year ago
C
cannadanbaRookie
posted in Device unlock
I need to unlock my iPhone

I need to fight, but my sim card cannot be used

8
syaoran
Pillar
1 year ago
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