Devices

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4416 Discussions

V
VicenteFirst activity
asked in Device unlock

Remove T moblie lock One Plus 7t pro mclaren

Hi!! I bought my One Plus from a guy who lived in the US, I'm from Portugal and I want to update it to solve the OXYGEN 12 problem that only gives me firmware problems. When trying to update it says it is blocked with T MOBILE. How can I unlock the equipment? I bought it second hand...

2
syaoran
Pillar
7 months ago
R
rubynrseFirst activity
asked in Apple

No esim

Tech support had me delete all of my esims.  I don’t have a QR code.  What do I do.I can’t find chat on tmobile

1
syaoran
Pillar
7 months ago
C
C2AVFirst activity
asked in Apple

Replace eSim on new iPhone from Australia

I am in Australia and have a new iPhone.  AZs a result my eSim now no longer works on the new phone.  I’ve looked on the website and it seems to be that I have to call the US and get a code to go through the process of getting the eSim on my new phone.  Is this the only way it can be done?  I can’t get into the website as it wants to send a text message to my US number and won’t allow an Aussie number.

1
syaoran
Pillar
7 months ago
B
Blue_hunter04First activity
asked in Apple

my

My account was desable 

3
B
9 months ago
A
AsmamawFirst activity
asked in Apple

broke

My phone is broken. How can I get the replace phone and when?

1
gramps28
Pillar
10 months ago
M
mpardus1First activity
asked in Device unlock

How to contact CS directly?

Can not find a way to contact CS. SIM locked. On phone <Call Failed>. Can not find a way to contact CS online. Help?

2
F
Pillar
6 months ago
J
JMSlachFirst activity
asked in Android

SIM activation

How to find out if I have the right number associated with my new sim card?

1
syaoran
Pillar
5 months ago
H
hilmar217First activity
asked in Android

No outgoing audio over T-mobile after a week or so

I have a OnePlus 8 with T-Mobile. Every once in a while people can’t hear me on the call. The only fix that seems to work, is rebooting the phone. Than it’s fine for a while but after a week or so the problem re-occurs. It’s only happening with T-Mobile calls. WhatsApp calls are always working,WIFI calling is enabled but I have no way of telling whether the call is going through WIFI or cell.Anyone has an idea what’s happening here and how to fix it?

6
syaoran
Pillar
4 months ago
S
SteelFirst activity
asked in Device unlock

bloqueo imei

Hola hace unos años compre en Cuba un móvil Samsung galaxy S20 ultra 5g con el imei 354084114185727 el cual funcionó perfectamente en dicho país pero hace unas semanas me traslade de forma permanente a brasil buscando refugio y mi celular a los 20 días aproximadamente dejó de prestar servicios, para resumir esta bloqueado en t-movile por imei y es un excelente terminal como podría desbloquearlo agradeciendo de antemano sus respuestas. 

2
S
2 months ago
O
Omar mohamedFirst activity
asked in Device unlock

Special for iPhone from your company

✅356194447138745Model Description: IPHONE 12 PRO MAX SILVR 128GB-GBRModel: iPhone 12 Pro Max 128GB Silver A2411 GlobalIMEI Number: 356194447138745IMEI2 Number: 356194447214884MEID Number: 35619444713874Serial Number: G0NF50T10D50Manufacture Date: 3 Feb 2021Unit Age: 2 years, 9 months and 12 daysAssembled In: Pegatron Shanghai, ChinaEstimated Purchase Date: 12 Feb 2021Next Activation Policy ID: 302Locked Carrier: UK T-Mobile Orange PolicyCountry: United KingdomSIM-Lock Status: LockedCHECK - Carrier + SIM-Lock)

1
syaoran
Pillar
5 months ago
R
rbrozFirst activity
asked in Android

samsung a11 no failed message alert

When I message a picture it sometimes does not get sent. I am not notified or alerted.  Usually, the receiving person asks “Where is the pic you were sending?” If I go back to the failed message, I see a minus sign next to the pic. I then resend.  How do I get alerted when this failure happens? My guess: not a feature

3
F
Pillar
1 year ago
T
tnthubFirst activity
asked in Android

Why does t-mobile list my android phone as an iphone?

I have an Asus Rog7 phone but t-mobile website shows it as an Apple device.  How is that even possible?

1
gramps28
Pillar
3 months ago
J
jbarhawkFirst activity
asked in Apple

switching sims

Is it okay to place a sim from 2007 iphone into a 2012 iphone? 

2
F
Pillar
5 months ago
K
KeithMnemonicFirst activity
asked in Apple

Trouble with voicemail on iPhone 12 Pro

Recently (perhaps after updating to iOS 16) my wife is unable to use the native iphone voicemail app to see her voicemails.  If she calls (long press 1) into the T-Mobile system, she can access voicemail, but the iphone “phone” app does not show any voicemails (and of course she can not listen to them), let her access her greetings or update her voicemail password.We have been working with T-Mobile/Sprint support for almost a week (probably have spoken/chatted at least 10 times) and have still not resolved this.  My wife has done all of the “common” things, like “reset network settings” , “airplane mode” “carrier data”, “restart phone”,... and still no luck. She also went into a local T-Mobile.  The person at the store confirmed it was a carrier issue. Also, two times the Sprint/T-Mobile Support team has transferred us to Apple support and they also confirm it is a carrier issue. Has anyone has this happen recently and if so do you know how it was resolved? Thank you 

0
K
1 year ago
T
TatoCarranzaFirst activity
posted in Device unlock

How can I request assistance from the company to unlock my cell phone?

I have purchased my resale cell phone but I want to unlock it, so I want to know if there is a possibility of unlocking it from the provider 

1
gramps28
Pillar
7 months ago
R
Romeo66First activity
asked in Apple

question

Hi can I use my number 470******* after I left my partner’s plan and pay for my self I would like to active me number and pay my own plan and keep my number 

2
H
Community Manager
8 months ago
Cmoretti
CmorettiFirst activity
asked in Apple

2FA Issues

I just switched to T-Mobile and I am not receiving any 2FA texts (work email, bank, etc). How do I go about fixing this?

1
syaoran
Pillar
10 months ago
1
1triniboyFirst activity
asked in Apple

I need to report my daughters phone stolen in Brooklyn New York. She was in a Mcdonalds when it happened.

My daughter just got her phone stolen at a McDonald in Brooklyn New York. How to report this to Tmobile?

1
gramps28
Pillar
4 months ago
N
npaguirreFirst activity
asked in Android

phone now requires a password

Why does my phone now need a password to access?  I never set one up 

1
F
Pillar
6 months ago
V
vintageNPCFirst activity
posted in Apple

Upgrade Inquiry

Hello friends, I’m looking to upgrade my phone. My store rep says I cannot upgrade due to my phone having a prepaid plan. Whats the deal? I pay my line every month. Do they not trust me? 

2
V
3 months ago
R
RonniTFirst activity
asked in Android

suspicious emails

I'm getting a lot of spam emails and virus notifications.  What should I do

4
gramps28
Pillar
8 months ago
C
claudep3First activity
asked in Apple

Apple Watch no longer getting texts?

About two days ago, my Apple Watch (series 5), stopped receiving texts from anyone. I have a second line on my account and even tried to use that phone to text and nothing. None of my settings have changed, but when I called t mobile for help, they tried to force me to add an additional line to my account. I decided to add the line and still nothing! Any help on this would be appreciated!

1
gramps28
Pillar
8 months ago
A
AracelihcFirst activity
asked in Apple

paying my old bill from a disconnected number

I had a line that had to be disconnected however I still need to pay for my phone. But don’t have access to online because the number is disconnected 

1
gramps28
Pillar
4 months ago
C
Cathy5000First activity
asked in Android

sim activate

Can you check and see if my sim card is activated please?

1
gramps28
Pillar
9 months ago
S
Sbsb711First activity
asked in Other Devices

wgn9 and hulu + live tv

About every 3 days or so, when I tune to wgn9 on Hulu + live tv, I get a 10 second clip of an infomercial that plays on a loop.  This only happens on my TCL Roku tv.  I have gone through troubleshooting steps each time with a Hulu rep without resolving the issue.  They then accelerate it to the next level team who then fixes it.  It takes anywhere from 20 minutes to an hour.  The last time the rep suggested that I contact T-mobile.  Troubleshooting steps included;restarting the Hulu app uninstalling and reinstalling the Hulu app checking the ip address checking the physical address restarting the tvrestarting the T-mobile modem None of these steps work.  Is there anything I or T-mobile can do to resolve this?

2
S
7 months ago
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