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A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet

3060 Discussions
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GMWFirst activity
asked in Troubleshooting
Update error message

A software update was done this morning.  Now getting this error message: The firmware update could not be completed. Please try again later. If the problem persists, you may need to contact Customer Service. Error: Session Aborted (7)

1
copz1998
1 year ago
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ctnyFirst activity
asked in Gateways and devices
can i take TMHI on the road?

Can I use it at my home during the weekdays, take to my parents house on weekends, etc? Heck, it is USBC power, can I even put it in my car and have Internet to my laptop on the highway?

1
syaoran
Pillar
7 months ago
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Milton40Rookie
asked in Troubleshooting
wifi

My Laptop Can’t Recognize My Wifi Is There Any Ways I Can Fix This ?

6
M
1 year ago
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coyFirst activity
asked in Troubleshooting
Home internet down

Is anyone in and around Stafford/ Fredericksburg VA having connectivity issues with their home internet? Here t mobile home internet is down?

5
iTinkeralot
Pillar
1 year ago
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MsShack75First activity
asked in Troubleshooting
tmobile home internet

is anyone else having trouble linking the phone number to there tmobile account 

1
R
1 year ago
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CemilFirst activity
asked in Gateways and devices
devices on my network

I have a Model FAST 5688W device. A number of devices, phones, computers, TVs, tablets are on my network and work fine. But when I look for devices on the TMobile Internet app, it shows no devices. How can I see a list of devices on my network?C 

3
N
6 months ago
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magenta6853564First activity
asked in Gateways and devices
4x4 Mimo Antenna Installer

My T-Mobile home internet has been fairly inconsistent speed wise.  After doing some research, I want to install a mimo 4x4 antenna.  I know there are lots of helpful videos and write ups out there on how to install these yourself.  However, with how busy I am at work and nervous about drilling a hole in my house to run the cables, I'd like to hire someone to install it, but I cannot find any information on who to call to install them.  If you have had an antenna installed professionally who did you have do it (trade wise, like electrician or someone else)?  Thanks in advance for your help and input!

1
R
11 months ago
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rebop24Helper Level 1
asked in Troubleshooting
Cookie issue with Community!

Hi folks,New to T-mobile but not new to compiuting or cellphones. Been online since 1986 (not a typo), but this one baffles me. Everything T-mobile is working including all iPhone apps and all browser sites EXCEPT here in Community! Everything T-mobile is whitelisted and cookies accepted, but when I try to login here after signing in it crashes with the following screen shot. To get here, I have to use a private window. It definitely appears to be a cookie issue. Yet ONLY with community.I have turned off pop-up blockers, trackers, etc yet still does this.The worst is after a few tries, I am locked out of my T-mobile account for 24 hours.Can anyone help?Thanks!~Bob 

11
R
2 months ago
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vetvietnam11bFirst activity
asked in Troubleshooting
customer service

Let me begin by asking what would my bill be as of today and any other fees if I were to leave T-Mobile as of today.  I am going to tell you my nightmare that began with my current contract. The phones and contract the first time we came to you folks were very nice the price, service, and equipment. But now that I think about it was because I was with ATT at the time and they wanted me to switch carriers. So when are contract came up I went to the chat and got information on your current plans. She explained what the plane included. And it wasThe Magenta military planTwo new iPhonesA third line for hot spotNetflix so two people could watchIncluded a part that allowed me to update our phones before our contract was done.And the charge would be $90.00 per monthWe would get 800.00 for each trade-in of our phones. I do not trade my phone because of a cracked screen, I asked her if the store would honor her prices she said they would Here is the nightmareWhen we got to the store I was told

1
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Community Manager
11 months ago
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Jack0717First activity
asked in Troubleshooting
Wireless home internet

I realized my new home internet is blocking sensitive website. I’ve done some research and found that there’s an option to turn off web guard. I don’t see that option for home internet, did anyone else experienced this? is there a solution?

1
H
11 months ago
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HammondmasterFirst activity
asked in Gateways and devices
Bad connection

I have terrible connection issues with my Gateway 5G. Would this improve with the use of a router system? If so, how do I connect the router with th Gateway modem?

5
F
5 months ago
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wirelessmikeRookie
asked in Troubleshooting
Fastest Speed

Whats your fastest speed test on your T mobile?When i had the Nokia i was able to get 729 mbs DL / 54 mbs UL. with Arcadyan 579 mbs DL / 35 mbs UL. 

3
B
2 years ago
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kevin_kFirst activity
asked in Gateways and devices
Control 5G home internet over wired ethernet?

I use my 5G Home Internet with my wired network and want to turn off its wifi.   If I do that, how can I make changes to its config if necessary?  I see that it’s got a web server and I can get to a status page, but there’s no configuration info or access on it.  Maybe a specific URL for management?

4
K
1 year ago
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cbwFirst activity
asked in Troubleshooting
google nest problems

I have T=mobile home internet router in my living room.    I use my laptop in the living room.  The signal is good in this room.  My printer is in a back room and does not get a good signal with my router, so I have a hard time printing wirelessly from the living room to the back room.  IF I use the Google nest set up, with the 1 google nest device being located in the back room, will it be able to get a signal any better than the printer can?  AND will I be able to print from the living room wirelessly to the printer in the back room, or are the laptop and printer going to be on different “networks”?   Sorry if I’ve got some of the terminology wrong.  Also, is there a monthly charge for the google nest devices?

1
copz1998
1 year ago
1
1234GioFirst activity
asked in Troubleshooting
The service bar i solid red on my project 10 million Hotspot

I don’t know what happened it’s soldi red, when I connect to the Wi-Fi it says “No internet connection” can someone pls help me? I would appreciate it. Thank you!!

0
1
10 months ago
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KMGroveFirst activity
asked in Gateways and devices
Arcadyan Gateway

I had to replace my gateway 2 weeks ago because it die suddenly. It will not power up. T-Mobile sent a replacement in just a few days. It was awesome, I was extremely happy with T-Mobile (here, a customer for 19+ years). What a disappointment. I connected as usual on 22MAR, and by the 23rd, I experienced no connection. I called on the 24th and took 75 minutes with the rep to connect. I was told a work on the towers was the culprit. Connection was down again in less than an hour. After many unsuccessful attempts, I called back the 27MAR to see if anything could be done to resolve this problem.  Again, it was almost an hour and had no success. The rep advised to see if during the next few days, the work with the towers was completed, and I will start enjoying the service as in the past. I am no IT or wireless expert, but I am assuming that my cellphone uses the same towers as the 5G Home. The cellphone connection at home is flawless. As of today, 30MAR24, at 11:56 PM, I am experiencing t

2
K
5 months ago
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mlucas4300First activity
asked in Plans and Services
Travel with 5G Internet - camping?

Can you take 5G internet with you camping and use it like at home?

1
F
Pillar
11 months ago
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GeeBaby78First activity
posted in Plans and Services
ex t Mobile customer service employee

Hello to all. First off I am am ex T-Mobile customer service employee. Secondly when I worked there every year they got a trophy or plaque from JD Powers. I don't know what they are being taught or if they are being taught at all. First off there is nooooooooo empathy anymore. The floor supervisors telling the reps on the phone to avoid answering questions. Like I said I know how things should go. I stayed calm I also said thank you when warrantied. The rep that I had was Great. I mean fantastic. I started off explaining what was wrong and that I wanted my bill credited. The rep looked through my account and saw everything I talked about that had happened even me losing my storage because of the same issue. Now it's been two months and I was repeatedly told it was correct. So since it wasn't and I was on the phone over an hour I thought that was the least they could do seeing how I lost more but stayed with T-Mobile because I like the service or did rather. Now the supervisor kept poin

0
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1 year ago
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drtedhastyFirst activity
asked in Troubleshooting
can i use my vpn?

Needed to find out if I can use my VPN?

2
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2 years ago
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JudahmoxiecashFirst activity
asked in Troubleshooting
My Tmobile Gateway cuts off daily!

Does anyone else’s T-Mobile home internet cut off at some point each day? Ours does at least once sometimes twice daily. It is frustrating. 

1
C
2 years ago
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TrickyRick48First activity
asked in Troubleshooting
Gateway Periodically Restarts During the Day

First time user of almost a week. Thru the day my Gateway does a restart. Unfortunately there is no way I am aware of thus far to trend causes without constantly monitoring it to see if the power plug has an issue via the light. I don't believe it to be the issue. I am in a camper, but I don't think there are power fluctuations enough if any to cause a power fluctuation especially given nothing else appears affected such my TV ect.. No over heat issues as the trailer is below 70 and it's placed at a window showing 4 bars of service. So unless it's just the norm due to network reconnects I don't know what to think. Seen some people with similar issues, but doesn't seem like there is a resolution to date. If there is could someone advise what you did. 

2
J
4 months ago
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Geneius68First activity
asked in Gateways and devices
Firewall Fast 5688W 5G

So how do I connect or have a firewall?  Most Wireless Routers have a firewall built in…. This one doesn’t give you any information about this option. W would you recommend for a firewall to work with this unit? (Fast 5688W Gateway)

1
S
1 year ago
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Radioace318First activity
asked in Troubleshooting
Very Limited access to the router via web browser on win 10.

I notice the web GUI has very limited access to the router. If I want to poke a hole in the firewall (home security system) port forwarding and other stuff I’m completely out of luck. U can’t even change my SSID via Chrome. On another note, Amazon and many other sites are rejecting my log in saying I’m in another state. WTH? Anyone having the same issue?Thanks  

2
iTinkeralot
Pillar
1 year ago
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Jmoney7396First activity
asked in Troubleshooting
Home internet keeps loosing speed

When im downloading high storage programs, like games on steam, the speed will keep droping till the point where it shows no connection on steam but it still shows on my pc im still connected. Wont let me open anything internet related. Itll also do this on my gaming consoles. Will do this both on wifi and through eathernet. To remedybit, i have to turn off the gateway which will either fix it or i have to repeat the process. Does anyone know of a solution to this or is it a hardware problem?

2
J
2 years ago
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donimus48First activity
asked in Troubleshooting
home internet

internet connectivity keeps dropping.  tower is connected to cell service, but no internet.  why?

3
E
2 years ago
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