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Network & Coverage

Let's talk about our coverage, signal, and roaming experience.

3021 Discussions
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JgillelandFirst activity
asked in Coverage & Signal
internet service

Why in the bloody hell does my internet service go off line all the time?I'm just about ready to send this crap back!!!

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10 months ago
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ChaosFirst activity
asked in Coverage & Signal
Data and wifi keep dropping out

For the last 3 days both my phone data connection and home wifi keep dropping out.  Signal at the top of the phone still says connected, but trying to connect to emails or websites say otherwise.  Have had a little better connection after deselecting 2G service, but still having occasional problems.   Router was turned off for a full minute and restarted, and phone has had most apps force stopped, and powered off multiple times.  What's going on? 

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10 months ago
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magenta8770212First activity
asked in Coverage & Signal
Why doesn't my Samsung phone receive texts from Iphones?

I have a new Samsung Galaxy phone and as of this week, I have not been receiving text messages from Iphone users.  It is multiple people.  If they get a text from me, it comes through several times to them.  This needs to be repaired ASAP as this is how I communicate with clients.  Does anyone have any ideas?

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Pillar
10 months ago
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arjanjagtFirst activity
asked in Coverage & Signal
low signal options

No signal or maybe 1 bar in our new house. what are the options?

1
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10 months ago
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KaybeeFirst activity
posted in Coverage & Signal
Anyone else fed up with the spotty coverage?

Had TM for many years and it just gets worse and worse. We got the home internet a year ago and it's been trash since day one, even after they "updated" it. I've had to put my phone into 4g while at home just to MAYBE get a phone call. Am I the only one out there ready to toss TM in the trash can and switch to another carrier?? So frustrating. 

1
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10 months ago
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Steelerfan1459Novice
asked in Coverage & Signal
best external antenna for TMHI

Looking to add an external antenna or cell phone signal booster for TMHI and our cell service.   What is best product?

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10 months ago
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magenta5861699First activity
published in Coverage & Signal
Not Receiving calls and delayed text messages

I'm from San Diego and a customer of T-mobile since 2009. Seeing these issues of not receiving calls and texts for a while now even with signal showing 3-4 bars. Sometimes I'm able to make my device receive calls by putting device in airplane mode, wait for few seconds and out of airplane mode. Definitely need a proper solution from T-mobile for this. I'm using an unlocked Sony Xperia XZ.

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10 months ago
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TQGFirst activity
asked in Coverage & Signal
Brick

Hello all- I have four iPhones.  When my wife’s phone loses connectivity to the network it sometimes takes days to reconnect.  It will connect to WIFI and work just fine.  If the phone leaves WIFI we either get zero bars or an SOS.  I have worked with support for weeks now trying to get this resolved.  We have tried resetting everything.  We have tried new physical and eSIMS.  Nobody seems to know what is going on and all they want to do is for us to purchase a new phone.  Ideas?

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10 months ago
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WFATTAHFirst activity
asked in International
Replace lost mobile phone while abroad while using E-SIM from T-Mobile

I am currently abroad and was worried if I lose my phone, how can I replace it while not in the US. Can I buy a new unlocked phone and sign-in with my T-Mobile account to reactivate it ? Any advice would be welcome :)  WFATTAH

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drnewcomb
Pillar
10 months ago
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momma dFirst activity
asked in Coverage & Signal
traveling

does my plan cover wi-fi during flights and making calls in the dominican republic 

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10 months ago
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magenta8966830First activity
asked in Coverage & Signal
THE WORST CUSTOMER SERVICE EVER!

There is nothing worst that your customer service! you have no integrity or respect to your clients ,your promises on the phone are not actually valid for real. each time i have to call 5  times every 3 days and nothing happened! i put my business with your service and it’s the most unreliable i’ve ever had!   

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10 months ago
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jsmedFirst activity
asked in International
Does Magenta Max 55+ plan operate in Puerto Rico same as at home in the mainland US?

So, I seem to come across conflicting info on web searches. Surprise!We will be traveling to Puerto Rico in a couple of weeks. We have Magenta Max 55+ plans that are basically unlimited everything including premium data. I chatted with am agent and the rep first said we had unlimited data “up to” 5g and unlimited text and $0.25/min calls. Later they said we had the same coverage as in the US, but should make sure to turn on roaming. My plan details only say:“Benefit DetailsData and texting while abroadStay connected with unlimited text and data at up to 256Kbps speeds in 215+ countries and destinations.”Does T-Mobile consider Puerto Rico as “abroad” for US customers even though it is a US territory? It looks to be included on the coverage map here (https://www.t-mobile.com/coverage/coverage-map), but that may just be coverage-specific and not plan-specific.At https://www.t-mobile.com/support/coverage/international-roaming-services, it says“A data pass not only gives you access to the h

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10 months ago
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lynn4First activity
asked in Coverage & Signal
just simply how to log in for voicemails

new account not sure how to get voicemails

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Community Manager
10 months ago
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velmary21First activity
asked in Coverage & Signal
BEST SPEEDS EVER IN MY RURAL AREA! Don't regret it!

I live in the middle of nowherre at this is impressive to me definitely worth $50

0
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10 months ago
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LescoNovice
asked in Coverage & Signal
register a booster?

I bought a used BMW and want to use the wireless charger in the center console. There is a paragraph in the manual about a signal booster (LTE-Compensator) and that it should be registered with the phone company. Anyone know about this?

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10 months ago
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Lynda AustinFirst activity
asked in International
Coverage Question

I will be on a cruise for 4 days, will I have roaming charges in Bahamas?  What do I need to do.  When I went to Mexico, I was covered.  

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10 months ago
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Marinmommyof3First activity
posted in Coverage & Signal
Horrible Signal/Service

I recently switched back to T-mobile due to cost of home internet & everything being pretty ridiculous else where. I am sadly regretting this choice! I get good home internet service only for about 4 hours a day. The rest of the day it is buffering constantly. I have to reset the internet password on my electronics multiple times a week as well because the internet goes out. I also have horrible cell service where I live. Inside my house it’s decent but once I leave my home I lose ALL signal! I can’t open apps & I have a difficult time making calls because there is no service! I am seriously breaking my contract or whatever to find a better service that I can actually use my phone when I am in town.

0
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10 months ago
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ethorneFirst activity
asked in Coverage & Signal
How do you return a RS3 Duo+ Rainier Signal Booster A?

I’ve been in possession of my signal booster since 2019 and I’m ready to part with it. Can I just return it to any T-Mobile store, or do I have to ship it back? It’s been so long and I don’t remember the process that was told to me over the phone back then.

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10 months ago
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funkatronix285First activity
posted in Coverage & Signal
T-Mobile coverage - Perry Point MD

This is yet another gripe about the coverage in a certain area specifically the VA Hospital in Perry Point, Maryland. According to this source and others (Click me) T-Mobile has won the government contrast to be the provider of mobile networks for all US VA facilities. Somewhere in the neighborhood of $684 million dollars, wowza.in addition this map (click) shows but one T-Mobile cell phone tower in the area.  I have spoken to several T-Mobile representatives on the phone and online chat and they agree, the lack of infrastructure is at fault for the bad network service in the area.  A few of them have mentioned that they would forward the information to “engineers” but I have little faith that a singular customer will have any bearing on the goings on of a huge company like this. So i thought I would share this information on their forums. T-Mobile needs to step up and do what they promised and provide mobile network connectivity to this VA Hospital. Our patient/veterans who are also T

0
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10 months ago
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Brown SugarFirst activity
posted in Coverage & Signal
any motorola

All not good for network cuz Deaf & Hard of Hearing use phone almost everything video face talk, sign language, and must v subtitle CC read word for meet whatever leave message none showing up. Also we use our gps and use for bus app, Uber and Lyft it important for getting to places. Moto G 5G suck hate the phone it wired none like no other phones.

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10 months ago
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cevadarosesFirst activity
published in Coverage & Signal
slow internet

we recently switched to T-mobile and  we have T-Mobile plus service for all five lines all cellphones have extremely slow internet speed (less that 3mb even when we have  full bars)

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10 months ago
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KatboRookie
posted in Coverage & Signal
cell spot failure

Just went through Hurricane Ian. Power back after 5 days, however, Xfinity is still down. Since cell spot is dependent on cable modem, no service. Don't set yourself up for thinking you will have phone service after a horrific experience. No mobile towers set up in the area even though Ian sat on top of us for 7 hours. Used Publix grocery store to post this. Now headed back home to no service. No updates from insurance or FEMA. When you are alone and elderly it is awful to have no communication with family and friends, no way to get to internet. Other Tmobile customers have some service, if you have cell spot, nothing. It would have been the right thing to do when transferred from Sprint to tell customers the local towers will be under modification until Spring of next year rather than slapping a bandaid on the problem. This is beyond unforgivable. 

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10 months ago
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Fire Code ConsultantFirst activity
asked in Coverage & Signal
Inseego FX3100 5G and MIMO, 3G/4G/5G Antenna (6000451) Omnidirectional MIMO by Netgear

Wondering if anyone has tried this Netgear antenna to connect to the Inseego FX3100?  Just looking for extra signal for N41. Right now I have RSRQ (0), RSRP (-99), SINR (11) on Band n41. Tmobile connection quality is listed at 4 bars (Very Good).  Last Speed Test Download (150 Mbps), Upload (35.7 Mbps)

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10 months ago
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K5WARookie
asked in Coverage & Signal
External Antenna Connections on TMO-G4AR

I need an external antenna 60’ high for my current ATT hotspot and want to use it for my new TMO-G4AR which I hope can replace the ATT box.  The T-Mobile instruction manual does not give any detail about the 4 external antenna connectors on the TMO-G4AR other than how to connect it to their own 4 connector antenna.  Which 1 or 2 connectors should I use?  I was using 2 on my ATT box.  Is there any explanation of what the 4 external connections do? Thanks,

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10 months ago
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DonaldRayFirst activity
asked in Coverage & Signal
netflix on me.

Netflix on us doesn't work for me. It keeps trying to charge me.

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10 months ago
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