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Network & Coverage

Let's talk about our coverage, signal, and roaming experience.

3021 Discussions
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HopefulavatarFirst activity
posted in Coverage & Signal
Your Experience With Home Internet So Far

Following is my experience so far.  I am curious what yours has been?I've been in I.T. for a few decades, and for the past 13 years I've had the T-Mobile phone service across multiple states and think it is great.  I've never had a billing issue with this company, unlike others.  And that is saying a lot.  As for the home internet offering, I recently tried it and here are my findings.Good points...• Replacing AT&T copper U-Verse I gained about 9x the out-bound bandwidth while losing about 1/3rd the download.• Latency was slightly higher but still really good / good enough that if I were playing 3d shooters I wouldn’t complain much.  Dropped packets were better vs AT&T.• The cost was only $30/mo., which cuts AT&T by more than half.Bad points...• WiFi fails about once per week while wired connections continue to work fine.  You can get around this by placing a cheap WiFi router behind the gateway.  The only obstacle is the gateway won't allow you to disable all WiFi.  Extra

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Pillar
9 months ago
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SteveLaBFirst activity
asked in International
Samsung Galaxy S23 Ultra International SM-918B/DS

Does the Samsung Galaxy S23 Ultra International SM-918B/DS perform without deficiencies, performance degradation or software issues unique to that international model that are not an issue on the SM-918U US model on T-Mobile USA

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syaoran
Pillar
9 months ago
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databoxerFirst activity
asked in International
which 11 European countries

My plan talks about having 5GB high speed data while roaming in 11 European countries, but I have been unable to find a list of which countries are covered? I’ve been searching every way I know, but no luck. Where is the list? Thanks!

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D
9 months ago
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lgdFirst activity
posted in Coverage & Signal
conectar mi gateway a un roter por cable

saben como conectar el tmobile gateway a un router por cable ethernet 

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L
9 months ago
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JT27First activity
asked in Coverage & Signal
T10 Franklin

T10 hasn't worked once since received. Do they work? How do I get it turned on? 

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Pillar
9 months ago
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Hadi DarFirst activity
asked in Coverage & Signal
PSM mode in T-Mobile Network

I am working on sara r5 with AT-commands and I am unable to run PSM mode. Network operator is T-mobile nearby and it fails to assign the requested mode along with other parameter. Help me out in this issue. (LTE-m cat1) Do I need to do anything beforehand to enable or is this mode not supported on my module and sim.

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9 months ago
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Goappr StudiosFirst activity
asked in Coverage & Signal
coverage in Downtown San Diego

The problem started January 2022 with both of our phone getting really bad service in the heart of downtown San Diego. T Mobile coverage map shows 5G enhanced services in all of downtown San Diego but when we test both of our phones Samsung S22 Ultra and IPhone 11 Pro Max we get less than LTE for a 3 block radius and tech support has checked the phone many time in store and online . The cell tower has been getting upgrades for 9 months and nothing changes even when a ticket is sent to tower site staff that say they respond they have 5G service. So should we file a complaint with the State of California consumer affairs for consumers fraud with miss leading marketing of services that tech staff say isn’t there. We have called 10 Plus time and get no help. We asked for a create for less than LTE services for 9 Months and the best T Mobile can offers is $75 when we have paid over $700 in charges. Really at the end of our rope with T Mobile and how you do business HELP

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9 months ago
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Et2411First activity
asked in Coverage & Signal
DIGITS calls have too much static

I am using my DIGITS line to operate my condo gate lock. To open the gate I press 7; and the touch tone triggers the call box to unlock. this worked 30% of the time in the past.  Now when I get the gate to call my DIGITS line, the connection has so much static that the touch tone lags, or sounds like beep-beep-beep instead of a solid BEEP, and the old gate system doesn’t trigger because the tone isn’t correct.  is there a solution to this? I have full signal + WiFi. The problem occurs even when I’m not on WiFi so that’s not it. 

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9 months ago
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Ker-BearFirst activity
asked in International
Studying Abroad in Japan for 4 months - Best Option

Hi!  My daughter will be studying abroad in Japan for 4 months.  We currently have the Simple Choice North America Unlimited Talk and Text family plan.  She has an unlocked iPhone 13 Pro, and I believe she is using eSim for our T-mobile plan.  What are her best options for talk, text, and data in Japan: 30 Day (15GB) International Data Pass,$50.00  For up to 30 days in 215+ destinations, you get:  Up to 15GB of high-speed international data, this data can also be used as a Mobile Hotspot Unlimited calling Note: Once you use all your high-speed data, you will continue to have unlimited calling and data for the full 30 days but may experience slower data speeds. If you use all your high-speed data and purchase a NEW pass before the expiration of the first one, your second pass will begin immediately. Your original pass and any remaining benefits will expire when you activate the new pass. Speeds & coverage vary based on device and country. Qualifying plan required. 10G

1
gramps28
Pillar
9 months ago
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RedT83First activity
asked in Coverage & Signal
no internet

We've had tmobile internet almost a month, it was working fine, better than the internet we previously had.  As of yesterday we have no internet service,  it says it's connected with no internet. Called tmobile last night,  they said the internet was out day prior.  I've restarted the gateway and all no help.   

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9 months ago
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PbetoolmanFirst activity
asked in Coverage & Signal
pbetoolman

I was promised compensation due to reduced download speed around November 2023 due to maintenance on 2 cell towers in the area. Speed was a ridiculous 2.5 MBs download. Supposed to be around 245 MBs. I was promised compensation on 2 levels, regular customer service and tech support. They knew there was a problem and to this date 12-17-23, there has been no refund. 2 statement cycles have gone by.

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9 months ago
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Rg10Novice
asked in International
International Travel

Can anyone tell me why I can not make calls or receive data while traveling in Germany? When I do make a call I get a message that the service is restricted or unavailable, thought I can receive a text from T-Mobile. I checked and my data roaming is on.

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9 months ago
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CopCarJeffFirst activity
asked in Coverage & Signal
Hotspot issues with iPhone 14 Pro

So I have been trying to use my hotspot on my iPhone 14 Pro running 17.2.So here’s the issue I turn on the hotspot and it will not show up to use on my iPad 9th generation running 17.2 and I’m less than a foot away from it, and I try doing it again and again and nothing shows up. I also try  use my hotspot with my Roku Tv same result not detecting it it seems to be a on going issue with T.Mobile or my account network itself and I have been on the phone with tech support and we did everything possible to resolve it and nothing,so they submitted a ticket to their engineers, has anyone else experienced this issue and what was the solution.Thanks everyone for your assistance 

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9 months ago
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anupam72First activity
asked in Coverage & Signal
How to get off cell phone plan

My son is current a member of our family cell phone plan but is trying to get off our plan and start in his own plan with Tmobile. He has tried calling tmobile months ago and changing cell phone plans but they said they were doing a credit score check and that they would call back but they never called back. Since then we have not gotten on the phone on them for longer than a second once but when we did get on the phone with them they said we can do this online. Can you please tell us the way we can do it online? Every time we have tried calling no one picks up. 

1
gramps28
Pillar
9 months ago
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Leonela52First activity
asked in Coverage & Signal
Wifi on/off for teenagers

How would I turn on/off the wifi for the teenagers? I have the gateway tower. 

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9 months ago
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FrobeniusNormFirst activity
asked in International
International Data Pass applies to multiple lines?

Both my wife's phone and mine are on my TMobile account.  I assume if I go to 'Manage data and add-ons’ at the plan-level (we have Magenta), buying an International Data Pass will make high-speed internet available to both our lines, w/ the 15GB limit being the sum of our downloads. This isn't explicitly stated in the international topic pages, but I hope it's true, as the data pass seems much less than buying individual European eSIMs would total.Thanks.    

1
gramps28
Pillar
9 months ago
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OverflwjoiFirst activity
asked in Coverage & Signal
calling within u.s

I’m a new Florida Customer… I recently called a free conference #  in 605 area code.. I received a message, saying I will be charged .01 per minute.. Is this state,,South Dakota, out of t-mobile’s calling area?

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9 months ago
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zombiewilhelmFirst activity
asked in Coverage & Signal
Cannot send MMS outside of T-Mobile network

One of the phone numbers on my account is unable to send pictures (MMS) messages to numbers outside of the T-Mobile network. This has been an ongoing issue. We’ve tried all the troubleshooting on the phone. They sent us a new SIM card and that has also not resolved the issue. Ever after the phone was upgraded, it’s still having an issue. Is there anything that can be done?

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9 months ago
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RhondahockmanFirst activity
asked in Coverage & Signal
activation

I need my  new phone activated 

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T
9 months ago
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E DonNovice
asked in Coverage & Signal
TP-Link TL-WA850RE

Recently joined TMOBiL  and trying to connect TP-Link TL-WA850RE extender to the network.  It is set to 2.4G and I have reset it numerous times but it will not connect or show signal strength.  Anyone have any luck with this.

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9 months ago
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OLDWAYSRookie
asked in Coverage & Signal
Why is the 3g/4g light off

The 3G/4G light is off on the 4LTG cell spot. All other lights are green but sometime the 4ltg light blinks

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O
9 months ago
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Bob FloresFirst activity
asked in Coverage & Signal
How do I change my user id?

My user ID to my account is my old, outdated email account address and I would like to update that user id to something else. What is the process to do that?, anyone?

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9 months ago
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Heather MFirst activity
asked in Coverage & Signal
Anybody else have wifi issues near Kansas City?

My home WiFi has been horrible the last 3 days & now it's so bad I can't stream anything or use my WiFi on my cell. My phones won't ring when customer service tries to call me back as well. So frustrating. Been on hold for customer service multiple times today. Am on hold again now, 30 mins so far

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Pillar
9 months ago
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TmullenFirst activity
asked in International
Australia

Does my iphone work in Australia?  Do i have to do anything to get it to work?  do I turn on roaming? 

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drnewcomb
Pillar
9 months ago
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janbeckstromFirst activity
asked in Coverage & Signal
Dropped calls at home when land line is answered

When I am using my phone at home, my calls are dropped when someone answers, and then hangs up from the land line.  Don’t know what company the house phone uses.

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10 months ago
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