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Accounts, Plans, Features, and Billing

4938 Discussions
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russff99Rookie
asked in Accounts & Services
Moving VVM to new phone

Had VVM on old phone (Android 6) and about 2 dozen saved voicemail messages.  Transferred everything to a new phone (Android 10) but VVM app shows only one voice message from about a week ago (before I got the new phone), but not the rest of them.  I assume the voice messages are stored locally on the old phone, but where are they and were do I put them on the new phone?  I checked the old phone and they are still there, but still not on the new phone.

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2 years ago
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jmacalusoFirst activity
asked in Accounts & Services
changed mind on trade in.

I changed my mind on a trade in phone.  My younger son will taking the trade in phone instead of upgrading to a new one.   How does that work?

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gramps28
Pillar
1 year ago
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varncoFirst activity
asked in Accounts & Services
IRS Verify Account via Text Message

I need to get a copy of my tax returns so I can file 2019 and the only way I can get them is through their online process, where you verify yourself 6 different ways and the final verification is entering your cell phone number, and somehow they use that through t-mobile to verify I am who I am and I think send me a text message.There's a thread exactly what I"m experiencing here, it's marked as resolved, but it isn't, if you read the comments.Still can't verify T-Mobile phone # with IRS.gov Due to Covid19, this is the only way to get a copy of prior tax return.My CID and name on account matches what t-mobile has. I've been a t-mobile customer with the same phone number for 14 or 17 years.Help is appreicated.Thanks.

6
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Pillar
3 years ago
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magenta909011First activity
asked in Accounts & Services
Cannot pay the bill due because our account was deleted and our lines are suspended

Hi, So, me and my three friends have a four lines plan at T mobile. We are all international students. Due to COVID-19, we all went back home and we forgot to cancel our Tmobile plan. When we remembered, our lines are all suspended and our account was deleted. So, we called Tmobile support and going to a Tmobile store. They said we had about $200 due but we cannot pay through Tmobile anymore and he cannot help us pay because they already transfer the payment collection to a collection agency. The problem is that we all live on campus and the addresses we gave are the university addresses. And now none of us are also in the US to get the letters sent from the collection company. We would like to pay the bills but we do not know how right now. Please help!

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Pillar
1 year ago
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magenta10621114First activity
asked in Accounts & Services
past text message details

is there a way to get message details from up to a year ago? actual message content not just the time stamp on the bill?

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gramps28
Pillar
1 year ago
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nicole.p13First activity
asked in Accounts & Services
Familywhere location inaccuracy

I’ve tried contacting T-Mobile about there gps inaccuracy on familywhere.. but was unsuccessful with fixing it. My issue is the gps is showing different locations even though  we are all at home and or in the same location. How do we fix it???

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1 year ago
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johnjsalFirst activity
asked in Accounts & Services
Why is my mobile hotspot so much slower than my regular data connection?

Hello all. I'd like to know why my mobile hotspot speeds are so much slower than my regular data connection. I have the old $70 unlimited plan from several years ago, when T-Mobile first started changing things. I have 4G LTE data, and even the mobile hotspot add-on (according to my T-Mobile app) supposedly uses the LTE network and not some slower speed.However, it has been this way for a long time, not just recently. My download speeds when I test it on the phone itself, using the data connection, are decent. The one I just did was 12Mbps. But when I followed that up with a speed test on my PC, using the mobile hotspot, it was 1.33Mbps!Why is this? Does the T-Mobile hotspot throttle your data speeds automatically? I've only used 0.1 GB of my allotment, so I know I haven't gone over. This is pretty terrible. Please help!Thanks,John

46
A
8 months ago
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646-732-3461First activity
published in Accounts & Services
Outbound calls being dropped every 15 minutes??

I have been WFH and my out bound calls are being dropped after minutes.  I have restarted phone, reset network and spoke to tmobile who had no answer.Anyone else experiencing this??

249012
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2 years ago
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justsotiredfriendsFirst activity
asked in Accounts & Services
Email says I 'deleted my account' but I didn't!

I just got a email saying "You recently deleted your Mobile Internet account." but I haven't made ANY changes to my account, so what's going on here!?Just for reference, yes, I checked to make sure it was the actually from t-mobile. It's the same no-reply address I always get from them. I want to know how and what has been changed/deleted on my account when I didn't do anything!

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2 years ago
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someoneelseFirst activity
published in Accounts & Services
Text messages are randomly delayed by up to a day

I've been seeing this off and on for months in group texts mostly, but also in direct texts as well. The problem is that text messages are often delayed by up to 24 hours and then dumped all at once into my phone. This is looking to be a TMobile issue. I'm on an iPhone 11 Pro with the latest version of iOS. To sum up:This is only with text messages, not iMessage or other messaging apps.This happens when I have a good signal and a wifi connection in my house, but it has also happened when I'm out and have only cellular, but still a good signal.The other people in group chats are spread across numerous different carriers. None of them have reported this.The usual phone troubleshooting steps (quit the Messages application, restart the phone, etc) do absolutely nothing.I checked the activity logs in my TMobile account. The text messages in question all came through at the same time according to the logs. It looks like it's somehow getting delayed inside of TMobile's system.I've missed some

4126237
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2 months ago
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fluffitudeLearner
asked in Accounts & Services
V60 ThinQ Dual Screen: Phone goes to mute while on speaker

My husband and I both have these phones now and it's happening with both of them.  Scenario:  My phone is sitting on my desk (not in my hand), on speaker and I am having a conversation.  Then, the other person can't hear me (as if it was on mute)...the mute is actually not enabled but the only way for them to again hear me is for me to take it off speaker.  This is very frustrating and the fact it's happened to both of us is making me wonder if there's a setting issue or it's just a problem with these models. 

48
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3 years ago
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adrianl1996First activity
asked in Accounts & Services
Did I send my trade-in device to the right place?

Good morning, Transferred over from Sprint just a few days ago (loving T-Mobile and its customer service so far), but I have some questions about my order and trading in a device. I am trying to take advantage of the $700 off the iPhone 11 with a trade-in of an iPhone. I distinctly remember attaching a trade-in, with IMEI and all, to my T-Mobile online order. I was required to put a down payment on the new phone, and the phone was shipped and delivered with no issues. However, I can't seem to find any documentation or details regarding my trade-in and I can't check the trade-in status. I go to My T-Mobile / My Phone / Trade-in Status and am met with this screen:From what I've seen on forums and Reddit, this is not what I should see: instead, I should see a Shipping label and RMA information to ship my old device for trade-in to T-Mobile/Assurant. I have also heard there is some sort of "Device Recovery Agreement" that I would've signed along with my Device Financing Agreement and Servi

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K
2 years ago
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magenta10616675First activity
asked in Accounts & Services
PO Box Invalid as Billing Address

I'm trying to buy the new iPhone SE online but I can't complete the purchase because when I try to enter my billing address I get an error that the billing address can't be a PO Box.  Huh?!?!?  My PO Box is my billing address.  It's been my billing address for 10+ years and I've never had a problem.  It's even the billing address on my T-Mobile account.  Of course, sometimes you can't ship to a PO box and that's not a problem as I've provided a shipping address.  But there is no way to complete the transaction without using my PO box because it's my billing address with credit card companies, etc.  This is insane!  It'  Gonna order the phone through Apple where I don't have this issue (and have never expereinced this issue wtih any other company...ever!).

8
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1 year ago
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collinsd13Speaker
published in Accounts & Services
TMobile used to be great

T-Mobile used to be great, but I guess because they took over Sprint, they’re trying to be as awful as them. 1) I supposedly have 600mhz towers in my area, yet none of my devices will ever connect to them, despite being compatible. Therefore, unless I’m on WiFi, my ”service“ is either nonexistent or just so insultingly weak that I may as well not have any bars. 2) “Netflix on us” which is why I’m still paying extra for it, even having 2 voice lines. 3) Finding out that T-Mobile hates customers who need only one voice line. They start penalizing you by charging you so much more that there is no difference in the prices between them and Verizon. Got a tablet?  Expect to pay even more than that. I would need a phone, tablet, or watch line, and if I were to get the 30gb LTE hotspot here, it’d cost me $40 more here than it would with Verizon per month. Again, i only want my plan for myself, and TMobile penalizes you by charging you more money for that. 4) The worst of it? T Mobile doesn’t g

611729
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4 months ago
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bigcountry36First activity
asked in Accounts & Services
chat

when are the techs on chat going to be back in service??

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2 years ago
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kkempkenFirst activity
asked in Accounts & Services
How does save $5.00 with autopay work

I signed up for autopay and would like to know when the $5.00 is discounted from my account? Is it discounted when I receive my bill, when my bill is paid or is it a credit on my account?also is it effective with my next bill or do I have to wait a few billing cycles.

5
M
1 year ago
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morepleaseFirst activity
asked in Accounts & Services
unable to call, receive error "server unreachable"

In San DiegoSame result for both wifi and wifi-off calling attempt.Same result after rebooting phone.SMS text messaging working.

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stageman
2 years ago
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d4t4monFirst activity
asked in Accounts & Services
Turn off mobile data from t-mobile.com account

I'm trying to figure out how to turn off mobile data on my child's device from my t-mobile account page.I don't want to install a separate application, I don't want to have to take the device from them.I just want to shut down their mobile data access, using my t-mobile account interface.  I have circle on our wifi - so that is easily done.Is this something I can do from the t-mobile.com web site?Thank you

5
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2 years ago
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jimstarosFirst activity
asked in Accounts & Services
Dropped calls in my house

I have had a problem with calls dropping when I am at home. I live in Chicago, and my phone works fine everywhere but at home.  I am talking fine, and then, the call goes dead.  Sometimes it comes back, sometimes not.  I thought it was my old S7 which was the problem, but I just got a new S10 and it is the exact same problem.  I have tried wifi calling as well, and nothing seems to work.  This is becoming a serious problem since I am now working from home.  Any ideas would be greatly appreciated!-Jim

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F
Pillar
1 year ago
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magenta10614949First activity
asked in Accounts & Services
Cancelling DIGITS

Hello, I'm just wondering how I would remove DIGITS from my account? I no longer have a smart watch and dont want to pay for something I no longer use.

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Pillar
11 months ago
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suchinjackFirst activity
asked in Accounts & Services
Need Help! Refund for returned WiFi cellspot router after canceled account.

I canceled my T-Mobile Account in the month of September 2019-October 2019 i got a return label kit to return wifi cell spot router-November I returned the WiFi cellspot router to T-mobile using provided return label via UPS Tracking # 1ZY7948A9094594071-very next day before delivered i got charged $105 from my bank account for non returned device charge-Contacted Customer Care and requested refund and canceled auto payment since i dont have any due.-followed by several calls to CC to get refund they said they unable to track the wifi cellspot router IMEI 000000665134755 from their return center but they agree they received the device as per tracking number-again several followup calls same thing every time i get some kind of complaint tracking number i lost some but i have few  # 42423789  # R072776253  Refund # 290664125 Equipment Search # 43219348But there is no refund or call back happens i only calling again and again no solution every time i get  same answer.suddenly last time ar

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1 year ago
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silvia-cristinaFirst activity
asked in Accounts & Services
Prepaid SIM RESERVED status-can't use it and can't get REFUND

Hi!     I have bought a SIM kit online- prepaid plan (due to COVID I can't go to a store and buy it).     I have called for activation at T-Mobile customer support but they are telling me the sim appears as RESERVED status and it doesn't work.I have waited the 2 hours and called again, got the same answer and they told me to call after 24h. They also said I might not be able to get a REFUND and the sim might not work even after the 24h.         I don't really know what to do. The money means alot for me and I really need the SIM.         I am desperate, someone please HELP!! &#128549

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3 years ago
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magenta10614584First activity
asked in Accounts & Services
How to check refund debit card balance

I got a refund debit card a while back and just found it again. i do not know how much money is on it anymore. How can i check the balance?

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6 months ago
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magenta10614323First activity
asked in Accounts & Services
Zelle fees

Are there any T-mobile fees for using Zelle (bank to bank money transfers)?

3
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2 years ago
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magenta4333518First activity
asked in Accounts & Services
Make my number private?

Working from home now, I use my personal phone for business calls.How can I change or mask my outgoing number so I don't get everyone I call calling me back on my phone?

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J
2 years ago
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