Postpaid

Accounts, Plans, Features, and Billing

4849 Discussions

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lukeoliveiraRookie
posted in Accounts & Services

Wrong/unknown device showing on my.tmobile.com 2020

It’s extremely frustrating, I have major OCD and when I log into my account it drives me crazy that it shows a different device compared to what I really have. I know this doesn't impact my services but a mobile carrier should have it right. One thing I think I came to the conclusion and the engineers might need to fix this, is if you purchase an iPhone from Apple “Sim Free” it’ll show a different type of iPhone. I used to have a “sim free” iPhone 11 Pro 256GB Space gray and online it would show that phone but say I have it the midnight green 64GB. I upgraded recently to the Max and it's doing the same thing! I get my phones from apple because with trade-in, and my friend who works for apple gets me a 15% discount it just makes sense for me to do it this way.  Just extremely frustrating that the engineers at T-Mobile can’t get it together to get this problem fixed. We used to have the option to select the device and save it, can we bring that back???? Thanks.

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2 years ago
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chetatworkFirst activity
asked in Accounts & Services

Sprint Migration to TMobile

I had a sprint plan with no upfront payment for the phone because of a two year contract. Two months ago, I received a new TMO sim card and migrated to a new number issued by TMO. Two weeks ago, Sprint billed me the balance on the phone which I can’t call Sprint to clear as part of the monthly payment plan. Could this be fixed with TMO now? Please, because, my employer covers my monthly payment and submitting for $375 will not be reimbursed. 

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2 years ago
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sweetslisa11First activity
published in Accounts & Services

Change my billing date

Can you change my billing date 7th of the month

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gramps28
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2 years ago
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Collinsangel949First activity
asked in Accounts & Services

How to delete my t-mobile id

I want to unlink the tmobile id linked to my number. I signed up by accident. There is another email linked but all 3 lines are not showing up in either of the registered ids. 

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2 years ago
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lpatherbestFirst activity
asked in Accounts & Services

Contract

wwhen bring your own phone with 1 line will you be on a contract

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2 years ago
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Anonymous
asked in Accounts & Services

Is SCAM Blocking Active?

Back when it was first announced, I sent a #662# to request SCAM call blocking. Since then I've been getting calls IDed as "Scam Likely", which I'm able to ignore. Thank you kindly for the service, T-Mobile, But, the calls are not automatically blocked. Do I need to resend the #662#? Is SCAM call blocking actually in service? What's the story?

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2 years ago
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Hihat123First activity
posted in Accounts & Services

T-Mobile Invalid Sim Card

If you are trying to change over from your Sprint sim to new T-Mobile sim, be aware that the new T-Mobile sim cards only work in 5g enabled phones.  I was getting the "Invalid sim card" issue when trying this on my Samsung A50 (not a 5g phone).

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2 years ago
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glenn1441First activity
asked in Accounts & Services

Can't change line nicknames...

As the primary account holder, I have tried multiple times to change one of the lines on my account. I've contacted T-Mobile to request that they do it on their end. The name changes on their end, but on my end, whether in my account on the Web site or on the app, the nickname stays the same (incorrect)... No matter what I do I can't change the nickname.Any others out there encounter this problem and have come across a fix?

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2 years ago
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magenta2743538First activity
asked in Accounts & Services

My billing cycle was one day. WHAT?!?

I just bought a phone and phone plan at T-Mobile on September 21st, 2017 and they've already sent a monthly bill for $92 that's due by 10/15/17 and is set to auto-pay 2 days earlier on a credit card. Under Billing Cycle it says September 21-22, 2017. Shouldn't I get a month long billing cycle first?

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2 years ago
rbryinc
rbryincRookie
asked in Accounts & Services

Galaxy s20+ 5G Slower then my 10+ 4G?

Hi,so I just got the S20+ and it shows I am on 5G.  I also have a 10+ not 5G.  When I run speed test my 10+ 4G is faster then the S20 5G, seriously?  did they just put a 5G there to help justify charging $1200 for a phone?

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2 years ago
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4086443128Learner
asked in Accounts & Services

I had sent my old device iPhone 6 Plus to Tmobile for a trade in credit. The tracking # showed Tmobile warehouse already received it but no credit was issued. I have been contacted customer service so many times and they said they didn't receive the

I had sent my old device iPhone 6 Plus to Tmobile for a trade in credit. The tracking # showed Tmobile warehouse already received it but no credit was issued. I have been contacted customer service so many times and they said they didn't receive the phone even though UPS has proof of delivery. I lost my phone by trusting Tmobile.

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2 years ago
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Gary335First activity
asked in Accounts & Services

Unable to receive texts from 5 digit short codes

Hi all! I just switched to T-Mobile yesterday, and both my wife and I are having some trouble with our phones. Neither of us seem to be able to receive texts from 5 or 6 digit short codes. I’ve reached out to tech support who put in a trouble ticket. The engineer assigned to that ticket reached out today and claimed our account had no blocking, nothing was wrong, and blamed our devices or the sender. Since this is an account wide problem, its clearly not a device or sender issue. Any ideas what might be going on, and what can be done to fix it? Thanks! If it helps at all, we came from AT&T. Initially we had brought our phones from AT&T, though we’ve since upgraded to new phones. We also ported our numbers from AT&T.

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2 years ago
artart
artartHelper Level 2
published in Accounts & Services

Do you have Binge On unlimited data streaming?  Do you know how to find your total on-network data usage to avoid deprioritization during network congestion?

Dial #932#to determine your phone's T-Mobile "total on-network data usage". That is the total amount of data used by your phone; which determines if you exceed the T-Mobile data de-prioritization threshold. That threshold is currently 30GB. For those of us who have plans which include both unlimited data and Binge On streaming, knowing the total "on-network data usage" is more important than just knowing the non streaming data amount used by the phone. It is the total on-network data that we need to keep track of in order to avoid deprioritization.      I hadn't used the #932# code in a long time. Recently I dialed the number and noticed that it said, "You have used 695.1MB of your data plan". Having unlimited data available, that part wasn't of much interest to me. The second half of the notification however, was very useful. I was also informed that "(You have used) 1.46GB of total on-network data at (date) xx/xx/xx (time) x:xxPM PDT". I can now easily monitor my total network data i

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gramps28
Pillar
2 years ago
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dougiefresh208First activity
asked in Accounts & Services

Contract Copies

Where do I go to get downloadable copies of my phone contracts? I've spent literally hours trying to find them in the myTMobile section

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gramps28
Pillar
2 years ago
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ManroopFirst activity
asked in Accounts & Services

forgot my voicemail password

Hey, I forgot my voicemail password and haven't find a way to reset it.

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2 years ago
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KeifpFirst activity
asked in Accounts & Services

Email to Text message NOT working

I am trying to email to text message. However, it doesn’t seem to be working. I am trying to test it on myself sending an email from my account to my Tmobile number.  I’ve looked through the threads with no definitive solution. Any help?

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2 years ago
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daedalus_First activity
asked in Accounts & Services

One PLUS Plan - Can't Enable HD Video

Hi,I've been trying to enable HD video over LTE with no success; the page simply tells me the line is not eligible, despite being on One PLUS. I chatted with a rep who had a tech assist them which led to me being asked for a callback as they had to create a service ticket and escalate it. I explained to the call back rep that I needed to speak to tech support, he transferred me to a girl who, bless her, was really wanting to help but not understanding my issue. She seemed to be misunderstanding me and thought I was having an issue with my data plan as a whole and performed a network refresh. I followed along on the off-chance that it fixed the problem. When it didn't, I asked her to check specifically to see if my account had HD playback enabled at all. After checking she informed me that I "can stream HD video because you are on our One PLUS plan." After realizing that the issue wasn't going to be fixed in this call, I thanked her for her help and now I'm here.Is there any simple solu

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2 years ago
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7326667278First activity
asked in Accounts & Services

Iphone not receiving sms text verification code

Hello,I am not receiving any Short Code message service messaging?

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2 years ago
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IndecentdrpepperFirst activity
asked in Accounts & Services

keep getting an "ineligible to upgrade" message

I've been trying to upgrade my phone online for  a few weeks now. It let's me get to the page that says "pick which device you're wanting to upgrade" but after I choose my phone it will tell me  I'm ineligible to upgrade and to call someone to finish. I was on chat for almost 2 hours trying to figure out what the issue is but they kept telling me theyll just do it over chat, but I was wanting an answer to why I'm unable to online since I like to pick and choose what I'm adding on and what the total will be before I make a decision, but he would never answer my question. Does anyone know what the issue is?

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2 years ago
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OleksiiFirst activity
asked in Accounts & Services

Reset PASSCODE by 611 doesn't work

My wife can’t signup in her account. Because she don’t know her PIN/Passcode.She has message: Hmm, that PIN doesn't match our records. Give it another shot.She called to 611 and change PIN code (few times), and noting.What we should todo?

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2 years ago
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calexaFirst activity
asked in Accounts & Services

My mailbox is full and needs fixing?

How do I fix my full mailbox, voicemail.

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2 years ago
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magenta4819565First activity
asked in Accounts & Services

Tracking a cell phone

Is it possible to track a line on my account without them knowing an not installing a spy app

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2 years ago
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keboogyFirst activity
asked in Accounts & Services

Do you lose your number if you don't pay for prepaid?

Hi all,I have been overseas for a year but I will be returning to the US soon. I didn’t continue paying the $40 plan I was on, and it’s probably over the time frame where I can.Does this mean my number is now lost? I am planning to return to the US soon and I would like to get my phone number back. Is there a way I can pay for it again?I tried logging into my T-mobile account but it wants me to link a phone number to the account, and I can’t receive the text verification because I am still overseas. Does this mean my number is lost already? Thanks in advance. 

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syaoran
Pillar
2 years ago
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GethookedFirst activity
asked in Accounts & Services

Text record log

How far back can I get text record logs?

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Pillar
2 years ago
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SmokeyShadows2021First activity
asked in Accounts & Services

Blocked Text on bill?

We have a certain number blocked on our phones in our family. However, in looking at our phone bills, that number shows up as an outgoing text (only) on a couple of isolated occasions. Person whose phone line it’s under swears they didn’t make any texts but can’t explain why it’s showing up. Any thoughts?

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2 years ago
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