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Accounts, Plans, Features, and Billing

4940 Discussions
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NLLVFirst activity
asked in Accounts & Services
Your Sales Reps

Since Verizon 5g Home Internet is not available where I am (I am a Verizon Wireless customer of over a decade), I called T-Mobile to see about home internet service. Here are the LIES they told me: Lie #1 - You cannot get equipment any way other than a phone or internet orderTruth - No, you can get it in the store, but you need to sign up for new service in the store. When you make the order it ties the equipment to the account so that they can track when it is returned or has to be swapped.So now I need to wait for my equipment to arrive when I could have had it same day, and actually need a faster internet connection for work than what I have.Lie #2 - Pay us $12 for shipping, it will be there by Friday…Truth - They are sending me the wireless router and some worthless (to me) Google TV device I will never use. They shipped the Google TV device and it will get to me January 24th… As for my router (the only thing that matters), it has been over 24 hours and nothing has shipped that I c

1
tmo_mike_c
Community Manager
2 years ago
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revamper89First activity
asked in Accounts & Services
Account has been deleted

For some reason I received an email yesterday saying that I deleted my account, but I didn’t. Furthermore, I have no bars and I cannot access my online account to pay my bill. It said my bill was due January 28th, and I was planning on paying the bill before that time.Any help would be greatly appreciated.

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tmo_mike_c
Community Manager
2 years ago
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loloiFirst activity
asked in Accounts & Services
PREDPAID TRANSFER OWNER

Hello, I would like to transfer ownership of my prepaid account to friend. What is the legal process for this transfer ? 

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tmo_mike_c
Community Manager
2 years ago
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aguila1305First activity
asked in Accounts & Services
Forced updates

First, I would like to know what the update is all about and then I would like the option of whether or not I want to install it.  I am tired of updates changing my apps in ways I don’t like.  The latest is the changes to text messages.  Now the bold no longer unbolds when I read the message so it always looks like it hasn’t been read.  In the same app, now about 25% of my outgoing text show up as failing to send, then when I hit resend it goes immediately.  Problem is, I don’t always know right away it didn’t go...and there is absolutely no reason it shouldn’t have gone the first time.

2
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Pillar
2 years ago
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ivanfbfFirst activity
asked in Accounts & Services
International Roaming on Simply Prepaid

Hi, I’m on a Simply Prepaid plan, and I am in Argentina for my vacations. I can’t get to connect my phone to roaming services, even though they should be included (with the corresponding rates applying). When people try to call me, they get the message that I can’t answer at this time. What should I do to connect my phone? Thanks, Ivan

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tmo_mike_c
Community Manager
2 years ago
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masteryoda36First activity
asked in Accounts & Services
Fraud claims

I recently had to do a fraud claim on my t-mobile account. Because someone was adding 4 extra lines to my account. So how long does a fraud claim take?

1
syaoran
Pillar
2 years ago
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Pilot DonFirst activity
asked in Accounts & Services
Calls drop repeatedly using International WiFi to US numbers

I’ve been using T-Mobile WiFi calling overseas from Korea, Germany, and Bahrain for over a year now. My usual practice is to connect my WiFi router to the high speed hotel network then use my iPhone X with WiFi enabled to make the call. Over the last year I’ve noticed a slow but steady degradation of the service. Calls placed via normal dialing to US numbers drop repeatedly. This doesn’t happen if I’m using local phone service (typically 25 cents a minute) or if I use WhatsApp on the same phone, which tells me the problem is probably on T-Mobile’s end. Is T-Mobile deliberately sabotaging international WiFi calling?

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syaoran
Pillar
2 years ago
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melissaruddlingFirst activity
posted in Accounts & Services
How do I cancel a line off my account?

I have been trying to cancel a line off my account but can’t find any options online. I tried waiting for chat support but can’t get a human. Tried the callback option but the screen wouldn’t load. It’s almost as if they don’t want me to cancel my line….

1
gramps28
Pillar
2 years ago
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KevlarFirst activity
asked in Accounts & Services
Employee discount

 I recently joined a company that offers a discount with T mobile and can’t get my plan/ # enrolled for the discount.  No one knew how to do it at T Mobile either,  how do you get it added ? 

1
gramps28
Pillar
2 years ago
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AndrecampanellaFirst activity
asked in Accounts & Services
Digits

I am the main user of my account, however on DIGITS, the app says there are no account to add on DIGITS. 

1
tmo_mike_c
Community Manager
2 years ago
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shram18First activity
asked in Accounts & Services
Sprint Account, Tmobile sim card

I had poor signal at my house with sprint, they gave me a magic box (booster) and still had issues so I allowed them to talk me into switching to Tmobile sim card. Tmobile tower is twice as far as the nearest Sprint tower. Terrible signal, jitter as high as 875 ms, signal is ~ -120 dBm. No one from Tmobile will talk to me, Sprint has limited access to Tmobile networks and systems and can’t help. I need a Tmobile booster, but because I still have a Sprint account I am stuck!! I don’t care if I switch accounts to Tmobile, but I’m not able to pay off the phone. I need to switch with everything the same or better and for them to give me a booster please!!!? With Sprint I had a booster, now I’m on a tower twice as far and it’s terrible signal at my house. Sprint customer care is unable to do anything but write tickets that go off and get closed out or no follow thru. Also, my text to emails are now all messed up and again, Tmobile refuses to talk to me and Sprint unable to help. Literally i

5
K
2 years ago
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nedw378First activity
asked in Accounts & Services
Does T-mobile allow USB tethering?

I constantly use up my hotspot data on my phone.  Does the T-mobile network allow USB tethering through my T-mobile phone?

1
T
2 years ago
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FerrisBFirst activity
asked in Accounts & Services
Prepaid Payment. Invalid Zipcode

Hi, I am trying to pay my account for prepaid. I input all the information and when i get to the zipcode section, the webpage tells me the zipcode I enter is “invalid”. I am paying with a foriegn card. I have done this in the past with no problem and the payment page even allows my country to be selected. Ordinarily i would think that there is a restriction on a foriegn card being used, but the page allows other countries to be selected and i have paid this way in the past. Is T-Mobile using only US database for zipcode verification on transactions? Any help on how to pay this is appreciated. Thanks, FB

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syaoran
Pillar
2 years ago
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jcw172First activity
asked in Accounts & Services
How do I pay my bill online with a foreign credit card that DOES NOT have a zip code?

My credit card does not have a zip code but it is required even I changed the country.

5
I
2 years ago
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Darksider35First activity
asked in Accounts & Services
What date does my data reset

i pay every 15th of the month im tryign to find out what date does my data cycle restart

2
Y
2 years ago
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CalvinstempleFirst activity
asked in Accounts & Services
Local Team Of Experts

I need to contact someone in the United States for Customer Service. I refuse to speak with the global helpdesk. They are a complete time waste. Is there a direct number to local customer service or do you just keep dialing and hope you hit the right team member?  

3
gramps28
Pillar
2 years ago
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Cassie GFirst activity
asked in Accounts & Services
Suspended line and past due

Hi. I recently missed my payment arrangement payment. Now, my lines are suspended. Can I pay the past due, can I make another arrangement? I'll make sure I pay on time!! COVID had me missing clients and my check was short. TY

1
F
Pillar
2 years ago
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fireflyFirst activity
asked in Accounts & Services
How can I get a copy of text messages from one of my lines?

How can I get a copy of text messages from one of my lines?

1
F
Pillar
2 years ago
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Brady2483First activity
posted in Accounts & Services
My trade in lost at the store

The phone was traded in in Camp Hill, PA and all documents were sent electronically.  The locate my phone feature was forced off at the store.  The phone credit was never applied to account and it wasn’t noticed until the bill came through.  Once I looked at all the documents there was not record of the phone being turned in.  Was this phone stolen by an employee at the store?  Also receiving not help from chat, phone customer service or the store.  Can I report this phone stolen?  It was 100 % turned in to the employee at the store.  Please help!!

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Pillar
2 years ago
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Kmurphy14First activity
asked in Accounts & Services
moving to new house

I am moving next month about 30 minutes away and wondering if anyone else has dealt with moving and transferring internet services? I’m freaking out as I just switched to T mobile and don’t wanna get told “no.”thanks!

6
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2 years ago
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boniam1234First activity
asked in Accounts & Services
Insider Hookup code

Hi, I am a long time customer looking to upgrade to Max plan and really appreciate a hook up code for existing customer. Sending this humble request to message me code for existing customer if anyone has one. Thank you.

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gramps28
Pillar
2 years ago
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mberrios70First activity
asked in Accounts & Services
IPAD

do i need to add an extra line for an ipad

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gramps28
Pillar
2 years ago
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SeanCorrainFirst activity
asked in Accounts & Services
OOPS.... We Hit a Snag (Again)

Who are you Britney Spears? All one need to do is google “oops we hit a snag, Tmobile” and you will see that Tmobile has never fixed the issue with upgrading online. I’ve been fighting with customer support all week on this, and every representative has told me “we did not know about this” and NOW ….. I am being told “we fixed the issue” --- and I am STILL experiencing the issue.  I feel CRAZY. Like I am being gaslit by reps at Tmobile. I keep being told “were sorry to hear you’re thinking of leaving t mobile, but we cannot offer you anything” -- This is an issue that prevented me from upgrading in 2019/2020 to iphone 12. Because these phones are expensive, I thought “well, I will hold on to this 6s as long as I can, if I cannot upgrade” Behold iPhone 13. Now is the time to officially upgrade (because my 6s is becoming more of a dinosaur) - I go to tmobile.com and go through the upgrade process and then BAM …. We hit a snag.  

8
J
2 years ago
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gemsongFirst activity
asked in Accounts & Services
What happened to website help chat?

I disabled some services yet my account says my bill has gone up. Neither iPhone nor iPad mobile apps are working (tried multiple things) so I can only get into the website where there is no chat help option and I spend my whole work break waiting on hold for mobile & no longer have time to talk.  Tried twitter & nobody is responding. I’m so aggravated I’m ready to look for another carrier who can be reached by more than one method. 

1
F
Pillar
2 years ago
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SoConfusedByOffersFirst activity
asked in Accounts & Services
Any tips on the best way to compare different plans?

Nevermind...I clicked again to compare plans and a totally different screen popped up.  Think I found my answer.

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Pillar
2 years ago
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