T-Mobile lied they cheat and they will literally do anything for a sale... Kind like those only fans chicks 😂. They have zero service and no responsibility for it. Even the bbb escalation guy named David is full of it. I just let them know I have a lawyer on speed dial and I will get this fixed. For those who can't afford a lawyer or get help with this file with your local attorney generals office. Fcc. Ftc. Bbb. They will eventually have to cough up some excuses to why they are so lame.
I spotted this page on FCC’s website when I was trying to file a complain as T-Mobile has failed to honor its promises over 5 times within a month. https://www.fcc.gov/document/fcc-reaches-195m-settlement-t-mobile-911-outage-investigation Yeah that's for 911 and the other was for data breech. I hope next is for the bait and switch. And deception employees. And no service. I hope they truly go out of business.
Yeah. Ftc. Fcc. Bbb. Those are where you will get answers. Maybe your local attorney general. Hopefully T-Mobile goes outta business we are not the only ones. Dispute everything. Do not give them a major bank card.. I gave them a disposable one. They are mad about that... Because they can't charge what they want when they want 😂. Hey scam artists that's all you gotta say...
Same thing. They had no service and cancelled and now they want me to pay everything in full. When it was supposed to be free. They lied. And I bbb them and it got partially fixed. Now I complained to fcc and bbb again because they sent me to collections and don't tell me an exact charge they are charging me
Same thing but two phones and a computer. They took the two phones off no computer. Now in collections after two bbb complaints and still it hasn't been fixed . Maybe legal action is required.
Same has happened to me and now collections calls are starting to come in because they don't want to work with me. They lied and said two phones and a computer free. Nothing is free with this company. They expect me to stay with them when they have zero service in my area. I will not pay to not have service that's dumb. You can never return anything and then get stuck with a huge bill at the end. Buyer beware. Customers stay away.
Well you were one of the lucky few
Well I need to update the status of my problem… The T-Mobile store manager came through for me and T-Mobile gave me a $400 credit to make me whole for the value of the new phone! Thank you Carlos! Sometimes good things do happen! I stayed civil though the whole process and had a positive result. Yeah better make sure you get that credit they said the same to me and never received it.
I’ve been trying to get in touch with customer service for a whole day! Hands down the shittys service and customer service ever!! And I’ve had some bad service in my life… Verizon here I come!! Try bbb or fcc. Do not trust the employees or go into the store. They do everything to lie and keep u on as a customer even though service is non existent and they bill you wrong.
Fcc or bbb will get em complain to them And they will give answers
Dear T-Mobile Customer Care, I am writing this letter to express my extreme disappointment and frustration with the level of customer service I have received from T-Mobile recently. As a loyal customer of your company for the past 9 years, I expected a certain standard of assistance and respect that has unfortunately been sorely lacking in my recent interactions. On 8.07.2023, I called your customer service hotline regarding an issue with my already paid for Iphone 14 max pro that was mailed to UPS from your T Mobile facility in Louisville, KY. During the transporting process I received a notification that my package is delayed then an update message from UPS stating that my package is damaged, and the sender (T Mobile) will be notified. The wait time to speak to a representative was unreasonably long, lasting over 45 minutes. Once I finally connected with a representative, I was met with an unprofessional and dismissive attitude. The representative appeared disinterested in my c
My wife and I switched to TMobile thinking we were getting 2 Brand New Devices and keeping our numbers from prior carrier. 1. It was close to closing so everything was rushed. The Rep told us everything we have at the prior carrier we will have now and have better service, new devices, replacement insurance, unlimited 5g, longer battery life, scam shield premuum, visual voicemail, 3 way calling blah, blah, blah. We opted for the Google Pixel 7. They only had 1 and 1 Pixel 7a. We took those 2 devices, purchased otter box defender cases and 2 screen protectors. We paid for everything up-front. Including the taxes. So we left the store, went home, charge them up completely, then started learning how to use these new devices. After a couple of days of barely using the phones, my wife logged into her Amazon account and woe, somebody elses name and credit card shows up. RED FLAG. AMAZON REMEMBERS YOUR DEVICES. T-MOBILE SOLD US REFURBISHED PHONES. THE ONLY WAY AMAZON WOULD HAVE THE PRIOR OWN
How can I get T-Mobil to honor the agreements their representatives made when they sold me my plan? I have been trying since my first bill came in. I have spent over 8 hours over four visits to the T-Mobil store and no matter how many promises are made by numerous different T-Mobil store associates nothing changes. Is this your business plan? They don't honor agreements. Just look on all the forums they are doomed soon... I'm sure a lawsuit is coming real soon...
I was offered a promotion. Month later, had to call to find out why it was not applied. I was told the original rep made a mistake and I had to upgrade my plan. IF IT WAS ME THAT DIDNT HONOR THE AGREEMENT, I WOULD BE IN COLLECTIONS. Reluctantly I upgraded my plan. Month later, still no promotion and I called again. Was told that the promotion was only available through the Apple store but it would be fixed...mind you, I already traded in my old phone so impossible to get it back. Never fixed, no promotion. Called again this month and was told the promotion is only for a different plan and needed to upgrade the plan again. Aside from all this, a total of 6 lines were activated on my account over the last year without permission and when I called to get it fixed, I was still charged for the time the lines were active. On top of that, protection plans keep showing up and I have to keep calling to get them removed. This is not only a breach of contract but also unfair and deceptive busin
Make a complaint with the BBB , that’s what I did and they finally reimbursed me for $1600. I’m leaving them anyway because they are way too expensive anymore It's the only way seriously.
T-Mobile scammed me said that I could get two phones and a computer free if I switched from cricket. Did it. Zero service in my area... Items and service can not be used. Cancelled. Oh boy they didn't want that. They want you to pay for the two phones and a computer that have no service. Because that makes sense right. 😂 Bbb them talk to Mike the CEO. Told me no worries they made a mistake and they would fix it. They took the two phones off the bill and then bill me for the crappy unusable Chromebook. So I fcc and now bbb them because I got a collections notice now. Of course I disputed that so they could never get that yet.. maybe legal action is required....maybe they will get it then.
I have been a victim of this scam as well. Had to bbb them and still not fixed. They offered me two free phones and a computer (which sucks btw). If I switched from cricket. I have screen shots of everything.... Talked to the CEO Mike ok he credits me says ok everything is fine we are wrong... Not the case I keep getting bills for the Chromebook go. I talked to someone yesterday she was telling me that there's nothing I can do. Bull.... I fcc and bbb them yesterday. I tried to return the crappy computer that I i didn't need in the first place and they wouldn't. So your telling me you lie to customers? Admit it... Charge what you want. And don't get into trouble. THERE IS NO WAY THIS CAN CONTINUE TO HAPPEN. How you going to credit the phones and not the computer.. and say that part wasn't part of the promotion. Thank God I took screen shots of everything and I have a good case going. I'm just going to sue... You aren't touching my credit T-Mobile.
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