Solved

513 Discussions

S
skim32First activity
asked in Accounts & Services

Usage Data Disparity

So last month I got a text stating I used 1.6gb of my data and if I go over 2gb that I would not receive my kickback. So I stopped using mobile data and made sure I stayed under 2gb. My Galaxy S20 showed I was under 2gb. The t-mobile app showed I was under as well under the usage page. So I thought I would receive my kickback. But I did not. The bill stated I went over and I would not get a kickback for that line.  Whats strange is I never got a text saying I went over and that I would lot receive the kickback. Like I usually do if I go over.  I checked my phone and app again and both said it was under 2gb. Except when I dug deeper and checked usage details in the app, it did show I was over 2gb. But why does that not match my phone or the app'd usage data section.  So fast forward to today.  Again my phone shows 800mb of usage as seen below. The app usage page matches what my phone says as seen below. However under usage detail it says 1.49gb. What gives? Another thing to add is that

20
F
Pillar
1 year ago
V
vkinsleyFirst activity
asked in Android

How can I allow swear words in voice recognition for the messenger app?

Hi I just purchased a Revvlry+ and can't figure out how to get voice recognition to allow me to swear.

7
gramps28
Pillar
11 months ago
M
magenta10622532First activity
asked in Accounts & Services

BTS Promotion Issue: Pls make it Right!

Hi, I have been having an issue with a promotion called BTS (Beyond the Smartphone). I got it back in September of 2019. It was supposed to give a BOGO on an MI line. Unfortunately, more lines were added at that time than should have been - the first mistake. With that said, months passed with issues on the same promotion, an agent of tmobile informed me that I have been misinformed that the extra lines could and should have been removed. He proceeded to remove the line, with me asking will this affect the promotion, where re answered "NO" since it was added by mistake; that the information I was given was wrong. The line was then removed. Months after, the issue was still there and the promotion kept on falling off my bill. Then, I was told, there is no solution since a line has been removed. How is this possible and, more importantly, how can Tmobile make this right for a customer of 20 years?

2
tmo_mike_c
Community Manager
3 years ago
M
magenta10611143First activity
asked in Accounts & Services

Text message full detailed report

Is there a way that i can see the full conversation between one of my lines and another? As in what is actually been sent and received for every text?

2
T
3 years ago
S
silvia-cristinaFirst activity
asked in Accounts & Services

Prepaid SIM RESERVED status-can't use it and can't get REFUND

Hi!     I have bought a SIM kit online- prepaid plan (due to COVID I can't go to a store and buy it).     I have called for activation at T-Mobile customer support but they are telling me the sim appears as RESERVED status and it doesn't work.I have waited the 2 hours and called again, got the same answer and they told me to call after 24h. They also said I might not be able to get a REFUND and the sim might not work even after the 24h.         I don't really know what to do. The money means alot for me and I really need the SIM.         I am desperate, someone please HELP!! &#128549

4
R
2 years ago
M
micheal987First activity
asked in Accounts & Services

how can i find an old number from last year?

I changed phones and I cant find this number from October of 2018. Could you help me?

6
gramps28
Pillar
2 years ago
C
cobbFirst activity
asked in Apple

returning phone

I’m upgrading my old phone. I’ve received the new phone. What are the exact things I need to do to my old phone before I sent it in?

4
drnewcomb
Pillar
2 years ago
R
rmh68First activity
asked in Android

Please allow me to remove myself from unwanted group texts, PLEASE

I receive a group text announcing the birth of a baby that was sent out to 38 other people that I don’t even know. As a result, my phone has been inundated with a barrage of texts that I don’t want. There are so many coming through that it has caused other messages that I am trying to send to fail. It has also caused my phone to ”freeze” resulting in me having to power the phone down and restart. I have asked sender(s) to not add me/remove me from group texts, but that does not go over well. I have tried all the ”back door tricks” to silence the alerts to no avail. We should be allowed to remove ourselves from a group text - PERIOD.

6
gramps28
Pillar
2 years ago
B
beyonddisappointedFirst activity
asked in Accounts & Services

Defective NEW phone and store that won't give me new one

I bought a NEW Galaxy S10 on 6/21/19 from T-Mobile, Northport, NY and it was defective.  Brought it back on 7/3/19 and the T-mobile rep EDDIE M. tried to change some settings.  I was well within the 14 day "Buyers Remorse" time frame to get a new phone.   Rep EDDIE M. said "dont worry, if this doesnt work, we will waive the fees and get you a NEW PHONE".  His efforts did not work.  I went back in and he ordered me a NEW PHONE.   For some sketchy reason, the NEW PHONE could not be shipped to his store, so it was sent to another store for me to pick up.   When the phone came in, I asked the guy if it was new and he said "NO - it is warranty phone, so it is refurbished".  I told him not to open it that I was not taking it.  I called T-Mobile and they said I had to go back to Northport store.When I spoke with Eddie, he couldn't understand why this happed and assured me AGAIN, that I would be getting a new phone.  He'd spoke with his manager.  I was then stalled and brushed off for 2-3 week

10
N
19 days ago
J
jondoe297Rookie
asked in Android

No mobile network on Samsung Note 20 5G Ultra

I’m not getting mobile network on a brand new Samsung Note 20 5G Ultra from T-mobile on 5G, 4G LTE, or 3G. I still am getting data on these bands but have zero network bars (greyed out with an X).I only see mobile network bars on 2G (EDGE). I can only make a phone call from 2G.Additionally, WIFI calling does not seem to be working even though it’s enabled on the device and my E911 location is set on tmobile.com.Any ideas?

12
gramps28
Pillar
3 years ago
M
magenta7584845First activity
asked in Accounts & Services

looking for old phone bill

Hello, Im looking for an old phone bill...an entire year 2016. How do I find this if I'm no longer a T-mobile costomer.This is rather important..for tax expense information.

6
D
8 months ago
M
magenta8852569First activity
asked in Accounts & Services

update my credit card

How to update my credit card expiration date?

10
S
3 years ago
M
mikechan5412First activity
asked in Android

Thinking about buying a RealMe X2 Pro

Hello everyone. I currently have a Iphone 7+ and its have not been working well.The Mic Function has ceased to work. Now i have to use a Bluetooth headset with me at all times to answer calls.Now I am thinking about getting a RealMe X2 Pro Phone.Can anyone help me with how compatible it is with T-Mobile?From my research, it's not really that far behind the Iphone 7+ bandwidth Like the difference is missing Bandwidth 13, 25, 29, 30. They Both doesn't support Bandwidth 71.What am i going to miss?

15
A
3 years ago
D
d4t4monFirst activity
asked in Accounts & Services

Turn off mobile data from t-mobile.com account

I'm trying to figure out how to turn off mobile data on my child's device from my t-mobile account page.I don't want to install a separate application, I don't want to have to take the device from them.I just want to shut down their mobile data access, using my t-mobile account interface.  I have circle on our wifi - so that is easily done.Is this something I can do from the t-mobile.com web site?Thank you

5
M
2 years ago
A
Anonymous
asked in Accounts & Services

How to delete my T-Mobile online account?

I accidentally created and linked my number when I was asking a question using the online chat.I thought creating an account was just for online support or chat.Is there a way to delete or deactivate my account?

6
N
1 year ago
C
cromagnetRookie
asked in Accounts & Services

55+ magenta plus cost for 1-line, include 5g?

Hi everybody,What is the cost for 1-line on the 55+ Magenta Plus plan and does it include 5G?Cheers

10
M
1 year ago
rbob
rbobHelper Level 1
asked in Accounts & Services

Is Netflix on Magenta 55+ and Magenta MAX 55+ a "real" Netflix account?

With Magenta 55+ and Magenta MAX 55+, can the Netflix service be used other than on the phones? Like on the Roku box at home?

21
F
Pillar
9 months ago
A
ac5904First activity
asked in Accounts & Services

How long do you have to stay with T-Mobile after receiving Keep and Switch rebates?

I started service with Tmobile in October 2022. Since then, I have been unhappy with the service in my area and surrounding areas. Works very well overseas.I received keep and switch rebates.How long do I stay with Tmobile to satisfy the rebate requirements? Does anyone know? I do not see anything in the terms and conditions of the rebate.Thank you!  

5
F
Pillar
7 months ago
C
CruisecontrolFirst activity
asked in Accounts & Services

Trade in value qualification

I was looking at buying the new Galaxy S22 Ultra and saw that the trade in value for the Galaxy Note 20 Ultra for existing customers currently enrolled in the Magenta Max plan is $1000.  I am currently enrolled in the Magenta Max 55+ plan and was wondering if that also qualifies me for $1000 if I trade in my Galaxy Note 20 Ultra?

7
R
1 year ago
G
ggggg99999First activity
asked in Accounts & Services

CALL LOG HELP

How can I access old call and text logs from 2019?I have called customer service and they have been no help. I can only see till 2021 on my page. Someone please help me. Do I need to speak to a manager? There has to be a way that they have those statements available from 2019-202

1
gramps28
Pillar
1 year ago
D
dougiefresh208First activity
asked in Accounts & Services

Contract Copies

Where do I go to get downloadable copies of my phone contracts? I've spent literally hours trying to find them in the myTMobile section

3
gramps28
Pillar
2 years ago
T
ttocsHelper Level 2
asked in Accounts & Services

t mobile billing address

Hi all, I’m new to t mobile just over from Verizon after many years.  Anyway, I’m in SoCal if that makes a difference and want to set up t mobile in my banks bill pay, I see t mobile listed, but they want the billing zip code for t mobile’s payment center, where you send payment by snail mail, and I can’t find it anywhere on t mobile’s site.  I did see one question that had answered it, but that was from 6 years ago and I’m looking for current (2023) info, just in case the address has changed.  I thank you if anyone can confirm what it is.  I’m not sure why the bank needs it to send an e payment, but “rules is rules”.  Thanks again for any help.  cheers, scott.

7
T
1 year ago
B
BaitandswitchFirst activity
asked in Accounts & Services

Buying unlocked phones for use on tmobile network

I want to buy a new phone,  I was going to purchase one from tmobile, but I will not purchase anything from tmobile due to them lying to me and their  bait and switch policy  Where is the best place to buy an unlocked phone for use on tmobile network. I also just convinced another person, who was going  to purchase their new phone   from tmobile to purchase it else where.     

2
F
Pillar
7 months ago
M
Marcelo ArantesFirst activity
asked in International

Travel to Brazil

I have a Magenta Plan and I am not sure if I have to buy the international pass for my travel to Brazil. Could not find anywhere mentioning this. I see that Brazil is listed at the 215 countries, but not sure if it is covered or not in my plan.Anyone knows about it?Thanks!

2
M
10 months ago
B
B1GSpartanFirst activity
asked in Troubleshooting

iPhone Text Messages do not send

When my iPhone is connected to the T-Mobile 5G Hotspot, I cannot send text messages from the iPhone to non-iPhone users. There is just a “message unable to send” error. 

10
A
3 months ago
25,596
Topics
103,213
Replies
1,292,445
Members

New badge winners

Show all badges
Terms & Conditions