Received a new phone can use the old sim card? Since the new phone did not come with one.
I have just joined T-mobile and bought iphone-13 from them with promotional bill credit towards the phone’s payment. Now, I want to switch the sim into an iphone 14 pro max. If I do the switch, would that void my bill credit promotion? Thanks.
My daughter is going to Canada, can she call USA without any charge or problem?
I want to buy a new phone, I was going to purchase one from tmobile, but I will not purchase anything from tmobile due to them lying to me and their bait and switch policy Where is the best place to buy an unlocked phone for use on tmobile network. I also just convinced another person, who was going to purchase their new phone from tmobile to purchase it else where.
is there a way to get connected online to stateside customer service people? when i connect to the international ones, they seem to have been trained to say as many useless phrases as possible.. from irrelevant compliments on package choices, to repeating with endlessly long sentences anything you say, to using an almost imcomprehensible sing-songy voice. it’s maddening. a simple question leads to many minutes of endless strung together sentences, which often are unrelated to the question. it’s not the people’s fault, but they are somehow trained on this useless overtalking style which just leaves you waiting for minutes on end for them to finish, and then have to start all over again as they often don’t understand what you just asked. i’ve heard that using the tmobile app gets youstateside help is this true?also.. why are these people trained like this?
I started service with Tmobile in October 2022. Since then, I have been unhappy with the service in my area and surrounding areas. Works very well overseas.I received keep and switch rebates.How long do I stay with Tmobile to satisfy the rebate requirements? Does anyone know? I do not see anything in the terms and conditions of the rebate.Thank you!
Hey there! So my iPhone 12 Pro Max that I originally did a 24 month payment plan on is fully owned by me now. I want to trade it in for an iPhone 15 pro through apple since they will give me $100 more than T-Mobile since we have an older grandfathered in Sprint plan, and I just wanted to make sure there wasn’t anything that I had to do with my account or anything before I try to do a trade in. I would hate to reserve a phone for pickup just to not be able to trade in my phone. Thanks!
I'd like to remove a line, please.He no longer lives with me and has a different phone and phone plan altogether. His phone is paid off, he's simply paying for it to just be active/leasing it, but isn't even using it anymore, therefore I'd like it to be deactivated/removed altogether please.
My cousin died unexpectedly at the end of August 2023. I contacted TM and paid by phone for two more months of service for his individual post-paid account so that his sisters could continue to access information in his phone as they settle his affairs. The CSR who took payment said that TM would be calling me on Sep 23 btw 8-10am to follow up, but didn’t know the purpose of the follow-up call. Can anyone shed light on what TM will be wanting to achieve with that call? TIA!
Is there any way to change my phone number on the app?
Can Tmobile provide letter of good standing?
My daughter with baby traveled last week to other grandparents and left her phone on plane last week. She immediately knew she did this and called American Airline desk and they had it. She filed a claim but they still have not returned it. This was in CLT. Not sure how long to wait before reporting it lost. Is there a way to tell from my T-mobile account if the pictures from her Iphone are in the cloud? That is the most important thing.
Around 11pm today, an area nearby me had a power, service and internet outage due to an incident. I live in Mebane, NC. Is there any known issues currently? My home internet service says its signal is good but its actually not working at all. Im currently connected on a family members seperate line to write this message, I'll be attempting to contact internet support soon.
What are the steps needed to transfer my account to my sister?I own my T-Mobile account. My line has no EIP or I have my phone paid off. My sister and husband are under my account with EIP balances.My goal is to transfer ownership of the account to my sister and to have my line removed. I do not wish to keep the number.
Does the Control App need a 5G phone to work? When I go to install it on my 4G LTE older Samsung .. It says Not Compatible and will not install.Does it need a minimum Version of the OS on the phone? NOTHING in the FAQIt seems a Basic Question.
I am interested in purchasing an iphone 15 pro, or rather even two for myself and my wife We have a prepaid plan of 80 dollars + TAX. And so I would like to know something:- Can we buy the phone for the full price without changing our current plan?-will you unlock the phone in this case or is it pointless since it supports E-sim?-Will I be able to use it in another country?
Was told on-line I had 30 days to upgrade my phone.....in-store they're saying 14 days???
under my voicemail icon, the voicemail messages have disappeared and are replace with my text messages. So I have texts under messages and voicemail, but voicemails are nowhere
How do you set up a T-Mobil voice mail? Following the instruction on the phone do not work. I don’t know old pin number. Any way to by-pass it?
is there any way, app, or Tmobile online, that i can get a FULL list of all calls (incomming, outgoing) in the form of a plain text file ? i know how to see recent calls. i want a list in a plain text file. i am using a Samsung S22.
As of yesterday, my google pixel 7 has started glitching and getting hot. While trying to use an app, the screen will start to glitch and turn on the flashlight, kick me out of my email, bring up rando apps.I have updated, deleted apps, factory reset, and i have no idea what else there is. No water damage, no physial damage either.
I honestly do not believe that this is all about the fees. This is a huge company so I know you are not paying the top 3.5& that small companies do because you would get a discount for the amount of transactions you get. Why would you not just offer your customers at cost for the transactions. Maybe its my ignorance but my calculations dont even come close to what you are charging if we dont use our bank accounts or debit cards. I honestly think this has nothing to do with the cost but knowing people have been using certain credit cards that will insure their phones for free instead of using T-Mobile insurance. Upper management is making a very poor decision on this manner because I would have accepted to pay the cost of the transaction which is not $14 which you want to charge me if I use a credit card.
My iPhone 13 pro has been repaid, how exactly does T-Mobile unlock !!!!
I received the following email:From: no-reply@t-mobile.comSubject: Your T-Mobile Account has been updatedT-Mobile Notification: Subscriber ModifiedDear Customer,Subscriber has been modified for device # . The msisdn has been changed from # to # xxxxxxxx .Sincerely,T-Mobile Customer Service where xxxxxxxxxx is a phone number. I recognized the phone number as being for a SIM that I had used in an Android tablet. When I stopped using the tablet over 5 years ago, I also discontinued the phone line and removed it from my T-Mobile account. I just looked at my T-Mobile account now and it doesn’t show this number. Why did I receive this email and what does it mean?
I just got a new phone(S21). I took it to a T-Mobile store with my old phone to have the data transferred over. Everything was fine, until a little while ago, when I was going to start updating my passwords. That’s when I found out my phone was locked, and my account says that it’s not eligible to be unlocked. What can I do?
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