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WhattodoFirst activity

asked in Android

service question

Does anyone know if its possible to block service for just a week without losing service and # completely? I am trying to teach my kid a lesson!

2 years ago

razzorr1First activity

asked in Android

I cannot get the key board back up.

I cannot get my basic keyboard back up on my Android. It has me to try and write in everything. please help

1 year ago

balexande77First activity

asked in Android

family allowances

First I would like to know the cost of family allowances? Secondly if this block doesn't work all the time then why pay? With Sprint one could block a harnessing phone number, tmobile took over and this option is no longer available. Yes I know how to block on owner line but need to block on all lines so this number or numbers stay blocked especially harnessing phone calls.

7 months ago

DARLA100First activity

asked in Troubleshooting

NO wifi this morning

Help

1 year ago

RonaldiFirst activity

asked in Accounts & Services

Promotion to payoff my phone

T-mobile said they would payoff my phone when I transfer over to there company. Where do I enterthe payoff amount on this site?

8 months ago

UnsolvedFirst activity

asked in Apple

Was I misled?

Has anyone been “misled” by a salesperson about a promotion? I was told that my iphone 15pros would be “free” after I traded in my phones (and yes, I correctly described my phones) and I was also told that my base plan would be $100/month plus my add ons (after the 1phone pros were FREE!

3 months ago

SueLFirst activity

asked in Other Devices

T-Mobile 5G modem and Nest Wifi Router

Do I need Google Home if I just want to use the Nest wifi ROUTER with the 5g modem? Do I have to have google home if I don’t use google home for anything else? Should I see the router blinking yellow? How do I know if it’s working?

7 months ago

Rudy VFirst activity

asked in Coverage & Signal

Out of state phone service

I will be traveling to Alaska from Texas, will I be able to have cell phone service?

7 months ago

HisQ8First activity

asked in Accounts & Services

Business ethics verses capitalizing yes Let us have t that conversation shall we???

2 years ago

NerdFatherFirst activity

asked in Accounts & Services

FamilyMode sends repeated notifications.

Family mode sends me the notification that ‘Child (Device Name) is active again on FamilyMode’ repeatedly. I receive dozens of notifications each day like this. The app works when I use it, wondering if there is a way to get it to calm down. The child’s device is a Revvl 6, I have a zfold 4.

7 months ago

magenta7606159First activity

asked in Apple

Where is my phone

I ordered two new phones on January 5,2023. I received only one, can you assist me please.

1 year ago

Steelers1First activity

asked in Android

Phone Logged Into Network

Tried Making a call and it says not logged into network. phone has been working fine til 10 minutes ago

1 year ago

Cristxx19First activity

asked in Apple

bloqueo de sim

Compre un Iphone por internet me aparce que está bloqueado por operador soy de costa rica como podira hacer oara desbloquearlo

5 months ago

ilyaFirst activity

asked in Accounts & Services

Can't get an access to Bills niether App or Web

I can't access my bills, neither in the app nor in the browser. When I click on the bill tab in the app, a loading icon appears, and then nothing happens (I waited for 30 minutes to make sure it wouldn't load).When it comes to the web browser, I have the same issue, a loading icon that never disappears.I've tried all the recommendations, such as reinstalling the app, logging out and logging in, clearing the cache, and using a different browser, but the issue is still there.The customer support hasn't been of much help. Every time I reach out to them to get my bill, they tell me they submit the ticket and it will be solved within 24 hours. Last time they proposed to send the bill to my email. They claim they sent it to my email, but it never arrives. Today, they even proposed that I pay $5 to get the paper version of my bill 🤦 (eventually, they said they would send it for free when I asked if they were serious).Has anyone here experienced or is currently experiencing the same issue?

6 months ago

msaegerFirst activity

asked in Gateways and devices

Home gateway two ssida?

Hi, I have had tmobile home internet for several years and have had the same gateway. Now my gateway is broadcasting two ssid's one that I created and on that has the same name with available via tmobile internet on the end. What is the available via tmobile internet one? Is there somewhere to turn it off?

5 months ago

Breebabi84First activity

asked in Billing

3rd LINE IS NOT FREE SICK OF CALLING

I was told if I added a 3rd line it was free I oy needed 2 the 3rd line literally has no device the Sim in a box. Not only do u have 2 pay ya bill in full can't change payment arrangements and more I waled out spending 450.00 that day 2 weeks later first bill 170 the rest os like 300 a month yo. 2 devices one 31.00 one like 24 the third line is 35.00 EVERY MONTH first month I went back to tje store oh no u gotta pay 3 months then it's free , okay I walked out absolutely livid noone said that I took it n went on.. 4th oh u on the wrong plan. 6th .. oh let me.call u back few days I got a ticket in Feb ticket is in April oh I just put a ticket in it takes 7 business days ill call u back .. 3 weeks later no call still 35.00 on bill no way I'm getting credits on my bill bec it's 300 98.00 basically a line plus device charge, protection charge, taxes , I have a 600 bill atm and I have 2 devices I use s24 and a ip 15 unltd magenta max . EVERYTIME I CALL I GET A POOR SORRY STORY. AT THI

20 days ago

BettyboopFirst activity

asked in Accounts & Services

filing a court complaint

Does anyone know where to send a certified documents? I'm trying to take tmobile to court but no one will give me the address.

1 year ago

msteve386First activity

asked in Android

(Error message - Fix & Manage).

Hi Steve here. I’m getting a Fix & Manage on the message app on my Android phone.Thanks. Steve.

1 year ago

sharpstickFirst activity

asked in Other Devices

Nighthawk gateway choices

I have TMHI in rural Florida. I had many issues with the Nokia and Arcadyan gateways they supplied, but when they worked, typically got DL speeds of 100 to 300(or more). I got a Netgear MR6500 and so far am getting between 6 and 90. This is with a laptop 6 feet away. The gw has 4 bars in the best location. I am considering getting the Netgear M6 antenna, 600451. ($55 on Amazon). Is this the best for that price range? Is it likely to improve my speed? The tower is 4 or 5 miles away. (I will be using a TP-Link Archer AX21 WiFi 6 Router to connect to.) It's att branded, but it’s unlocked, GSM and compatible wit T-Mobile. I now suspect that it is lacking some bands. Specs show different bands.

1 year ago

igorfly10First activity

asked in Android

Already pay

I already refill, why still receive message that my account is due????

2 years ago

AdraBFirst activity

asked in Accounts & Services

how to change my account to my husbands?

Hello. I have been using T-mobile for a few months now, and now that I'm married, I want to put my line onto my husband's tmobile plan. The thing is, we're in different states at the moment, but he sent me all of his information to transfer it. I just don't really know how, though. I want to keep my number as well. Do I need to go in store for this? Does he have to be in person with me, or since I already have a number and all, can I just do it online? If I can do it without going in person, that would be great.

11 months ago

HeidyHelper Level 1

asked in Accounts & Services

Why Sprint why?

Going back to Att T-Mobile couldn’t upgrade anything for me for a reason that still hasn’t been answered…says computer down. They didn’t even know my phone number and they’re my phone company then just being passed to a phone number not even a transfer?

11 months ago

TheHottestProducerFirst activity

asked in Coverage & Signal

2 years ago

unclebirmFirst activity

asked in Accounts & Services

Pixel 6 Pro upgrade has Been Processing since January 6th

As the title says. Ordered on the 6th. Paid for overnight shipping. It’s showing in stock. It’s now the 13th and still processing. My card was immediately charged, and I have nothing to show for it. Please help!

2 years ago

databoxerFirst activity

asked in International

which 11 European countries

My plan talks about having 5GB high speed data while roaming in 11 European countries, but I have been unable to find a list of which countries are covered? I’ve been searching every way I know, but no luck. Where is the list? Thanks!

4 months ago

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