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SyncUP and IoT

Wearables, asset tracking, and more!

  • 243 Discussions
  • 1,048 Replies
243 Discussions
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true916blueFirst activity
asked in SyncUP and IoT
Syncup Drive app signed out and unable to login

The app all the sudden logged me out 2 hours ago after I was normally using it this morning. Every time I put in my correct credentials, It keeps telling me invalid credentials and I made sure everything was right. I tried resetting my password, but it keeps telling me it has difficulty to reach servers. App Cache and app data has been erased on my phone and deleting the app didn't work.What gives?

7
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5 months ago
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megtimjudeFirst activity
asked in SyncUP and IoT
Attaching a sync-up tracker to a dog collar

i bought a sync-up tracker to be used to track my dog or other things. Problem is there is no way to attach it to my dogs collar. The lanyard that came with it is useless . Any ideas?/

6
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1 year ago
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TpikamonRookie
asked in SyncUP and IoT
Syncup Kids App Crashing with Pixel 8 Pro

Hi,I recently purchased a Pixel 8 Pro and the sync Up kids app crashes as soon as I log in. I allowed all permissions and it still crashes.My pixel 7 worked with no issues. Currently, my wife's phone works with no issues.Will there be an update to fix incompatibility with the Pixel 8 Pro?Thank you. 

6
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11 months ago
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pink421First activity
asked in SyncUP and IoT
I can't make calls and my galaxy watch

My watch has a separate line to operate on it's own but so far, I can't make or receive call or text messages without it being connected via bluetooth to my phone.  I have the Samsung Galaxy watch and Samsung s10 phone. 

6
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1 year ago
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UltimateBidFirst activity
asked in SyncUP and IoT
SyncUp audio messages don't play on iPhone

My kids’ SyncUp watches can send audio text messages, but they can’t be played on their grandparents iPhone’s. They work on other iPhones and on Android phones, but for some reason they can’t be played on those phones. The iPhones can play audio messages sent from my Android phone and other iPhones, so it seems like it is something to do with the watches. 

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Pillar
1 year ago
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magenta10611991First activity
asked in SyncUP and IoT
Hotspot

I think my Hotspot on my phones have slowed down....can i just take out the sim n put it in a hotspot device will it work better...trying to find hotapot device since most wifi wont reach around where i stay...or is their a booster for hotspot...i mean i got 4g n full bars full

5
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1 year ago
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randymastFirst activity
asked in SyncUP and IoT
RV WIFI system and plans

i recently purchased an RV and have been doing some traveling.  I have found that most camp ground have poor WiFi.  Speaking to a Winegard rep. And he said that T-Mobile had best plan with unlimited streaming.  Anyone use the plan? How does it work and cost.  What equipment is required? THanks, Randy

5
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3 years ago
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SylynnFirst activity
asked in SyncUP and IoT
Can't invite to SyncUp Kids group

I can successfully add contacts as both friend or guardian, but can’t add anyone to the group. I’ve sent an invite to my wife. She receives it and sends here to the following link.syncup-location.t-mobile.comThe link is broken as I’m getting the following message.The requested content does not exist.HttpStatusCode: 404 ErrorCode: WebContentNotFound RequestId : c1332077-701e-004c-5468-dd29ad000000 TimeStamp : 2024-07-24T01:29:07.6926775ZIt appears as though the link is supposed to open the app (she has already installed it) so I try just going into the app, but there is no invitation to be found. Any ideas what I’m missing?

5
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2 months ago
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bearquarrelsFirst activity
asked in SyncUP and IoT
Testdrive

After T-Mobile saying order success and confirm email what do I do

5
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3 years ago
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Colorado MikeNovice
asked in SyncUP and IoT
SyncUp Kids Watch Hacked?

I received a text message from who I thought to be my 8 year old son. He has a SyncUp smart watch with limited contacts. The message stated “Dad, I need Help!” Along with this message came a Google location map of my son’s location (our home). The suspicious text came in around 11pm local time. My son was asleep and his watch was in another room. I checked and the watch does not show an outgoing text message to me.Wondering if the SyncUp smart watch was possibly hacked and someone is tracking my child’s location and sending messages on his behalf.Has anyone experienced this issue? Thanks!

5
syaoran
Pillar
1 month ago
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rvhaulerFirst activity
asked in SyncUP and IoT
Need charging cable for SyncUp Tracker

Long story short -- dog chewed up charging cable for my new SyncUp Tracker, can;t find replacement.Not listed among charging accessories on T-Mobile site, not found on eBay, etc. using Internet search.I know this is a CoolPad rebranded tracker of some sort, no luck searching their website, no similar model exists.Cable is magnetic, has 5 pins and all I’ve found online under CoolPad brand only have 4 pins.Help!

5
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8 months ago
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GhaflaFirst activity
asked in SyncUP and IoT
How to Add Contacts to SyncUp Kids Watch with TLife App

The SyncUp Kids app I was previously using forced me to install the new TLife app instead. I cannot figure out how to add contacts to my kid’s watch. The instructions say to go to “Connect>People>Watch Contacts;” I selected “Connect,” it showed me the info about my kid and their watch, but I cannot find any screen or menu related to contacts. Can someone tell me in more detail exactly which items to select to let me change my kid’s contacts? Thanks!

5
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1 day ago
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Andrey MenshikovFirst activity
asked in SyncUP and IoT
SMS from short number?

How can children receive text messages from short numbers (such as Nintendo or Google Play verification codes) on SyncUP KIDS Watch if the contacts book does not allow phone numbers other than 10 digits?

5
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8 months ago
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SlowrolltoperfectionFirst activity
asked in SyncUP and IoT
Syncup Kids Watch issue

Bought a used syncup kids watch to replace a broken one. After getting the sim activated, can't pair with the app. Says it's registered with another user. Messaged the person I bought them from and he bought them from someone else and resold them. T-Mobile can't work around this problem apparently. Anyone have this issue and has been able to correct it?

4
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7 days ago
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Andrew1986Novice
asked in SyncUP and IoT
Syncup kids app won’t let me accept gaurdian invite

My wife is the admin on the SyncUP kids app and has invited me to be a guardian but the app won’t let me accept the invite. It keeps telling me my number doesn’t match the invite but it does. I’ve tried uninstalling and reinstalling the app several times and turning my phone on and off. So far nothing is working. 

4
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2 months ago
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magneto4794170First activity
posted in SyncUP and IoT
How do I activate my T-Mobile SIM cards using a Netgear LB1120 4G LTE Modem?

I bought three T-Mobile SIM Starter Kits to use in three Netgear LB1120 4G LTE modems. The instructions gave me two ways to activate:1. visit www.t-mobile.com/activation2. call 1-877-778-2019 from your device I can't do 2 because my device does not have the capability to dial out.These Netgear LB1120s do not have dial-out capability. So I tried www.t-mobile.com/activationI got routed to https://prepaid.t-mobile.com/prepaidNow I'm lost.It seems the web sites are always updating beyond what is printed on the instruction sheets. What's the best way to get these SIM cards activated on my three Netgear modems?Also, I will need to be assigned three new phone numbers to manage my T-Mobile Refill cards.The dial-in method works great with T-Mobile Refill cards provided I have phone numbers. Or could I grab an old unlocked GSM phone to do the activation with the T-Mobile app and then move the SIM cards over to the Netgear LB1120 cell modems?Would that work? Be easier to manage?

4
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3 years ago
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Brown77First activity
asked in SyncUP and IoT
tracker keeps saying onboarding

Sync up tracker won't do anything but say onboarding. Had for three weeks and this is all it does.

4
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2 years ago
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joesong01First activity
asked in SyncUP and IoT
4G LTE Cellspot Issues

I cannot find any information on the error lights that are currently present on my 4G LTE Cellspot. The troubleshoot guide has no option for the following error lights:POWER: solid greenINTERNET: solid greenSTATUS: flashing orange GPS: solid green3G/4G: solid green4G LTE: offI have tried rebooting the cellspot twice but I am still receiving the same error lights. Currently only have 1 bar of service and it is very weak. Anyone have any solutions to this problem?

4
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3 years ago
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fishtank1972First activity
asked in SyncUP and IoT
Syncup App cannot add guardian

Trying to add my kid’s mom to the syncup app as a guardian, and she continually gets the error:“Your invite is unavailable because your syncup kids admin updated or removed your contact number.  Update your number to match the one in your invite or ask your admin to send a new invite.”  When she does that, I do see the Resend Invite button disappear on my end, so I know it’s communicating at some point.After confirming 1,000 times that the numbers match, it never works, and kicks you back out to the Home Screen that she can’t really do anything else on.  I have tried sending the invite from the contact that I created, but also tried going from the Home Screen, where you create a group then select or create a contact (I've tried both) and send the invite from there.  Doing it that way prompts to make sure they are over 18, and when I say yes it just returns to the contact page and does nothing.  The only way out of that page is to click Cancel in the upper right corner.I’ve already been

4
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3 months ago
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Amachado2433First activity
asked in SyncUP and IoT
Tmobile SyncUp Tracker not connecting

About a week ago the battery died on this device. Since charging it I have not been able to reconnect it.When holding the power button for about 5 seconds the lights will blink red yellow and green for about 5 seconds then stop and display no light. Then when pressing the power button after that will show a quick yellow flash then nothing.The app continues to say the device is offline.Any help would be great, thank you!

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6 months ago
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spiffykyleFirst activity
asked in SyncUP and IoT
SyncUP kids watch won't accept incoming calls

Got the watch and set up the app and everything is working great. We added contacts and started testing it out. If a contact is designated as a "guardian" they can call the watch, but if a contact is designated as a "friend" then calling the watch gives an error message saying the number doesn't exist. Texting works just fine, and the watch can call out to any of the contacts, the only issue is with incoming calls from "friends". 

4
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2 years ago
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mystagogueFirst activity
asked in SyncUP and IoT
Does T-Mobile CellSpot work with Mint Mobile?

My neighborhood has T-Mobile coverage, but it is very poor.  I am currently a Verizon customer who plans to switch to Mint Mobile, and I want to get a T-Mobile CellSpot I can connect to the LAN at my house.  Can I expect my Mint Mobile service to be compatible with the T-Mobile CellSpot? Anyone have any knowledge or experience with this?  Will it work?

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11 months ago
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EdimosFirst activity
asked in SyncUP and IoT
How to change time on kids sync up watch

Has any found a way to change the time mode on the kids sync up watch. My daughter changed hers to 24 hour time but doesn’t know how she did it and wants it changed back. I can’t find anything on line or in the instructions on how to change it. 

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7 months ago
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alexereyesFirst activity
asked in SyncUP and IoT
Alcatel Linkzone not working/connecting

I have this black alcatel link zone that was working. the 1st 2 lights are on and the 4th is for the battery the 3rd used to light up and now it doesnt and for some reason my wifi is not working anymore. The 3rd icon is an envelope and it doesnt light up. I have tried everything. It is paid, it is updated, i have reset it, and it has been restarted what can i do?

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2 years ago
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magenta6674786First activity
asked in SyncUP and IoT
Setting up multiple Sync Up Drive Wi-Fi's for a business?

Hello,I know someone who is trying to setup multiple SyncUp Drive's (8 of them) for the hotspot, but only want to use their 1 cell phone to set them all up.When they setup the 1st sync up drive from their phone and work on the 2nd one, it says this number has already been registered.How can they setup all 8 device hotspots on sync up drive from her 1 phone?

3
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3 years ago
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