SyncUP and IoT

Wearables, asset tracking, and more!

  • 227 Discussions
  • 883 Replies

227 Discussions

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magenta10611991First activity
asked in SyncUP and IoT

Hotspot

I think my Hotspot on my phones have slowed down....can i just take out the sim n put it in a hotspot device will it work better...trying to find hotapot device since most wifi wont reach around where i stay...or is their a booster for hotspot...i mean i got 4g n full bars full

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1 year ago
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randymastFirst activity
asked in SyncUP and IoT

RV WIFI system and plans

i recently purchased an RV and have been doing some traveling.  I have found that most camp ground have poor WiFi.  Speaking to a Winegard rep. And he said that T-Mobile had best plan with unlimited streaming.  Anyone use the plan? How does it work and cost.  What equipment is required? THanks, Randy

5
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2 years ago
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bearquarrelsFirst activity
asked in SyncUP and IoT

Testdrive

After T-Mobile saying order success and confirm email what do I do

5
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2 years ago
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rvhaulerFirst activity
asked in SyncUP and IoT

Need charging cable for SyncUp Tracker

Long story short -- dog chewed up charging cable for my new SyncUp Tracker, can;t find replacement.Not listed among charging accessories on T-Mobile site, not found on eBay, etc. using Internet search.I know this is a CoolPad rebranded tracker of some sort, no luck searching their website, no similar model exists.Cable is magnetic, has 5 pins and all I’ve found online under CoolPad brand only have 4 pins.Help!

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3 months ago
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Andrey MenshikovFirst activity
asked in SyncUP and IoT

SMS from short number?

How can children receive text messages from short numbers (such as Nintendo or Google Play verification codes) on SyncUP KIDS Watch if the contacts book does not allow phone numbers other than 10 digits?

5
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3 months ago
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magneto4794170First activity
posted in SyncUP and IoT

How do I activate my T-Mobile SIM cards using a Netgear LB1120 4G LTE Modem?

I bought three T-Mobile SIM Starter Kits to use in three Netgear LB1120 4G LTE modems. The instructions gave me two ways to activate:1. visit www.t-mobile.com/activation2. call 1-877-778-2019 from your device I can't do 2 because my device does not have the capability to dial out.These Netgear LB1120s do not have dial-out capability. So I tried www.t-mobile.com/activationI got routed to https://prepaid.t-mobile.com/prepaidNow I'm lost.It seems the web sites are always updating beyond what is printed on the instruction sheets. What's the best way to get these SIM cards activated on my three Netgear modems?Also, I will need to be assigned three new phone numbers to manage my T-Mobile Refill cards.The dial-in method works great with T-Mobile Refill cards provided I have phone numbers. Or could I grab an old unlocked GSM phone to do the activation with the T-Mobile app and then move the SIM cards over to the Netgear LB1120 cell modems?Would that work? Be easier to manage?

4
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2 years ago
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Brown77First activity
asked in SyncUP and IoT

tracker keeps saying onboarding

Sync up tracker won't do anything but say onboarding. Had for three weeks and this is all it does.

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1 year ago
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TherapistPollackFirst activity
asked in SyncUP and IoT

Kids SyncUp watch microphone not working

My son’s watch microphone seems to be out? He can hear us but we can’t hear him. Any recommendations?

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3 months ago
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RobertG37First activity
asked in SyncUP and IoT

Can you view a child's texts with the Kids SyncUp watch?

I can see who my child has texted and who has texted her via her SyncUP watch on the History screen in the app, but is there any way to see the content of the texts, other than on the watch itself?

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syaoran
Pillar
1 month ago
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joesong01First activity
asked in SyncUP and IoT

4G LTE Cellspot Issues

I cannot find any information on the error lights that are currently present on my 4G LTE Cellspot. The troubleshoot guide has no option for the following error lights:POWER: solid greenINTERNET: solid greenSTATUS: flashing orange GPS: solid green3G/4G: solid green4G LTE: offI have tried rebooting the cellspot twice but I am still receiving the same error lights. Currently only have 1 bar of service and it is very weak. Anyone have any solutions to this problem?

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2 years ago
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Amachado2433First activity
asked in SyncUP and IoT

Tmobile SyncUp Tracker not connecting

About a week ago the battery died on this device. Since charging it I have not been able to reconnect it.When holding the power button for about 5 seconds the lights will blink red yellow and green for about 5 seconds then stop and display no light. Then when pressing the power button after that will show a quick yellow flash then nothing.The app continues to say the device is offline.Any help would be great, thank you!

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18 days ago
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dahobbs1980First activity
asked in SyncUP and IoT

Factory reset of SyncUp kids watch

Trying to add my second watch. First watch was no problem, went first to the pairing screen, all good. Second watch has loaded up without pairing to anything, and can’t figure out how to factory reset or pair it any other way.

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3 months ago
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spiffykyleFirst activity
asked in SyncUP and IoT

SyncUP kids watch won't accept incoming calls

Got the watch and set up the app and everything is working great. We added contacts and started testing it out. If a contact is designated as a "guardian" they can call the watch, but if a contact is designated as a "friend" then calling the watch gives an error message saying the number doesn't exist. Texting works just fine, and the watch can call out to any of the contacts, the only issue is with incoming calls from "friends". 

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1 year ago
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mystagogueFirst activity
asked in SyncUP and IoT

Does T-Mobile CellSpot work with Mint Mobile?

My neighborhood has T-Mobile coverage, but it is very poor.  I am currently a Verizon customer who plans to switch to Mint Mobile, and I want to get a T-Mobile CellSpot I can connect to the LAN at my house.  Can I expect my Mint Mobile service to be compatible with the T-Mobile CellSpot? Anyone have any knowledge or experience with this?  Will it work?

4
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5 months ago
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EdimosFirst activity
asked in SyncUP and IoT

How to change time on kids sync up watch

Has any found a way to change the time mode on the kids sync up watch. My daughter changed hers to 24 hour time but doesn’t know how she did it and wants it changed back. I can’t find anything on line or in the instructions on how to change it. 

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1 month ago
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alexereyesFirst activity
asked in SyncUP and IoT

Alcatel Linkzone not working/connecting

I have this black alcatel link zone that was working. the 1st 2 lights are on and the 4th is for the battery the 3rd used to light up and now it doesnt and for some reason my wifi is not working anymore. The 3rd icon is an envelope and it doesnt light up. I have tried everything. It is paid, it is updated, i have reset it, and it has been restarted what can i do?

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2 years ago
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judylkFirst activity
asked in SyncUP and IoT

Sync and Drive throw codes but no check engine light and diagnostic tool does not pick it up

Been getting error codes not check engine light and error codes do not show up on diagnostic tool from Mechanic.  Those codes do not come on all the time either.

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1 month ago
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dave_5072771First activity
asked in SyncUP and IoT

SyncUP driver behavior & Insurance Carriers

When I first used SyncUp it showed "driving behavior" like starting/stopping fast, etc.  But since then I can't find it on the app anymore. Where can I find it or did the app get updated and it got removed?Secondly, can you use SyncUp to get discounts with auto insurers including Progressive?

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5 months ago
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magenta6674786First activity
asked in SyncUP and IoT

Setting up multiple Sync Up Drive Wi-Fi's for a business?

Hello,I know someone who is trying to setup multiple SyncUp Drive's (8 of them) for the hotspot, but only want to use their 1 cell phone to set them all up.When they setup the 1st sync up drive from their phone and work on the 2nd one, it says this number has already been registered.How can they setup all 8 device hotspots on sync up drive from her 1 phone?

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3 years ago
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Rikki BertoniFirst activity
asked in SyncUP and IoT

is it possible to turn on a sync up watch from the app?

My kiddo shut off her phone and I was hoping there was a way to force it on thru the app. Any help would be greatly appreciated 

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1 year ago
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tbflFirst activity
asked in SyncUP and IoT

SynchUp Kids watch can't send outbound texts

I purchased a SynchUp Kids watch for my child.  It worked fine on the first day but seems to be having issues sending text messages after receiving an update on Jan 25.  All other functions are fine (inbound texts, inbound/outbound calls, GPS, etc.).  After contacting support, they confirmed that it is a known issue, and their technical team is working on it.  They could not give an estimate on when it would be fixed. Anyone else having this issue and vague response from support?  It has been about 3 days since I opened the case.  I’m also a little disappointed that I will need to call back in for updates.  I would think that the support team would at least reach out or be able to provide more information.  I’ve only unfortunately been able to speak with level 1 support who does not have much information.

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3 months ago
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JillCFirst activity
asked in SyncUP and IoT

SyncUp Watch - Can't video chat!

I'm the admin and guardian and when I try to video chat, it works fine on my phone, but doesn't show up on my daughter’s watch.  Then it shows “missed call”.  When I try to video chat from the watch, it says “Oops! Couldn't video call Mom” and under it shows No signal.   Please help!  How do I fix it?  

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5 days ago
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zeeman1First activity
asked in SyncUP and IoT

Remove old SyncUp Watch

I had an old SyncUp watch on my plan that I no longer want to see. It shows as offline in my house. How can I just un-sync that watch from my app? 

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1 month ago
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Amdavis84First activity
asked in SyncUP and IoT

sync up kids watch says device is corrupt

I've had my son's watch for a little less than 1 months, it has worked perfectly until now. We went on a cruise and he didn't wear his watch at all except the first day or 2. Eventually the battery died and we just left it alone until we got home. Charged it completely and now when I turn it on it goes to a screen that says "The device is corrupt. It cannot be trusted and will not boot. If no key is pressed, it will reboot in 5 seconds." But it never reboots. It stays on that screen for maybe 10 seconds and then turns back off. Anyone experienced the same?

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12 days ago
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FrustratedgramaFirst activity
asked in SyncUP and IoT

syncUp kids watch no text notification sound

Why does the SyncUp watch not have a sound notification when receiving a text? Sound and vibration is on in settings but it doesn’t work for texts!

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6 months ago
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