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SyncUP and IoT

Wearables, asset tracking, and more!

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379 Discussions

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T-Mobile SyncUp Draining Battery

Hello, I'm currently an employee with T-Mobile and I decided to get the SyncUp to better talk about it since we are supposed to sell a certain amount per month. I had it for a day, turned my car on the next day to find it struggling to turn on and the meters were basically spazzing out. It started,...

hot to set up and use mobile hot spot

I am trying to set up and use the t-mobile hot spot. Do I need syncup to do that?

2 Wifi Routers

I have a Surfboard SBG6580 WiFi router for my Comcast internet connection. The Surfboard router is plugged into the blue port of the Cellspot using an ethernet cable. Both routers have unique SSIDs and serve different parts of my house using wifi. When I'm in my basement I can connect to the surfboa...

Print Trip History

Hello, I am wondering if there is a way to print out my trip history?? I see it in the app but I am not finding anything online. Thanks!! Amy

T-Mobile Supplied AC-1900 WiFi Router - How to Update?

With all the new vulnerabilities making the news these days, I was wondering if T-Mobile was going to finally push out an update for the TM-AC-1900 WiFi router? I see thaw ASUS, who makes this router, has released an update as recently as June 1, 2018. Yet, when I contacted ASUS to see if I could us...

4G LTE CellSpot V.2 Not functioning

Hi ,My CellSpot v.2 power and internet lights keep blinking and not getting any cell signals from tmobile server at all. The power light in green then the internet in amber. Base on the Quick Star Guide"s common troubleshooting procedures that those two lights flashing in green and amber respectivel...

Article Re: SyncUP device will not let me "remove car"

Hey,I have two cars on the account, and I still can’t remove one of them.

Hotspot login pop-up

What is the login password for the hotspot? I have never been asked to sign in to use the hotspot before. This sign into network thing is new to me.

Does T-Mobile still sell hotspots?

I noticed that T-Mobile's website lists only one hotspot for sale but you can't order it online. Is T-Mobile getting out of the hotspot business?

After a few years CellSpot went offline how do I get it working?

I've had the CellSpot for a few years and about a week ago it went red and lost connection to the house repeater. Who do I talk to for debug and support?

How to make calls without downloading a third-party app for the Alcatel One Touch pop 7

Okay well I have the Alcatel One Touch pop 7 and I just wanted to know if there was any way that I can make phone calls without downloading a third-party app even though I have a phone number and I can send text messages and other people can call me but the calls won't go through probably a silly qu...

Sync up WiFi problems

im new to the sync up thing and just turned on the WiFi today. So, I’m sitting here in my car, it says I have WiFi service but nothing on my phone will work and it all says there is no internet connection. I turn off the WiFi and everything works fine. Is the sync up thing a waste of money?

How do I make my phone NOT connect to LTE signal booster?

At the office I work at, someone has placed a Tmobile LTE signal booster of some sort in the window. When it is plugged in my phone is auto connecting to it and I am getting data speeds of under 10kb/s. When it is unplugged I am getting 7+mb/s. I assume the person has a good reason for keeping the d...

Stuck on 1 address

This worked for a long time, now it is stuck on an address I stopped a week ago. That is the start address, stopped address etc. Still provides trip notification and all other data. How do I fix

SyncUP drive problem

Hi everyone, how’s going?I want to give my old sync up drive to my dad, during the set up it say imei was already registered with another email, for privacy, it won’t allow me to active on a new account.I haven’t use it for a long time and I DO NOT remember anything about what email was the device ...

LinkZone device - Network Indicator is Flashing Blue

Linkzone stopped working this morning - Network Indicator is Flashing Blue. Should I do a hard reset?

Traveling from Europe to Florida - Linkzone?

Does anyone know if there is a data plan available on the linkzone device for tourists?we are planning to spend a couple of weeks in Florida in August and trying to figure out what we would be the best way to stay connected?We have three kids and want to avoid high international roaming costs.thanks

Using Alcatel Linkzone as a USB modem (WiFi disabled)?

Is it possible to use the Alcatel Linkzone as a modem connected to a PC with a USB cable and the WiFi radio turned off? (This would be USB tethering.)The tech specs list WiFi and USB for connectivity, and at least one major gadget review site states that it will work as a USB modem.It's a good way t...

Why can't I access web pages through the alcatel linkzone?

I can connect to the hotspot alright but whenever I try to use an app or go to a web page it times out before anything pops up. Any device I use keeps trying to go through some mimpre. web page and fails.

alcatel linkzone

i didnt get a password for my alcatel linkzone

Cannot reboot Cellspot V2

I installed a cellspot v2 last night, when I came home today it was up and running and working great. I needed to unplug it to adjust the cords and now when I restart it does not finish the connection process after a few minute. I retried by unplugging the modem and cellspot, waiting for the modem t...

why is my hotspot so slow

I called support about my bill being so high a few weeks ago and the rep that help me removed a few things I didn't need, and now my hotspot is so slow it takes forever to load a page on my laptop. I have tried tethering it to see if it is faster but its just as slow. I have tried all the help steps...

Mobile HotSpot Instructions?

We are on the T-Mobile ONE Unlimited 55 Plan, with ONE Plus International to be able to use the phones in Canada.I didn't get very good direction on how to use the phones as a HotSpot for our computers, especially while out of the country. I've blundered around and think I've got it figured out, bu...

DNS64/NAT64 support on T-Mobile

I'm using a cellular module to connect to a service that only has a IPv4 address. On my module I only get a IPv6 address, does T-Mobile support DNS64, NAT64 so that my application can communicate with service?

How do I activate my T-Mobile SIM cards using a Netgear LB1120 4G LTE Modem?

I bought three T-Mobile SIM Starter Kits to use in three Netgear LB1120 4G LTE modems. The instructions gave me two ways to activate:1. visit www.t-mobile.com/activation2. call 1-877-778-2019 from your device I can't do 2 because my device does not have the capability to dial out.These Netgear LB112...

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