SyncUP and IoT

Wearables, asset tracking, and more!

  • 228 Discussions
  • 889 Replies

228 Discussions

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imatacoFirst activity
asked in SyncUP and IoT

Problem with SyncUp Drive device

Hello everyone, I have been having a lot of trouble with my SyncUp Drive device lately. It keep giving push notifications about my vehicle being towed, but in reality, my car is safe and sound in my drive way. Now it would not be a problem if it doesn’t doing it over and over again in the middle of the night. Have anyone been having the same problem and were you able to solve it? If so, please show me what you have done to stop it because I really like my SyncUp Drive and I would hate to let it go because of this issue. Thanks in advance everyone for your help!

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2 years ago
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RadiogentFirst activity
asked in SyncUP and IoT

We have a LM1200 cellular modem located remotely on the T-mobile network..what is the IP address?

 can the external IP address of the remotely located cellular modem be lfound within my T-mobile account or found in some other manner?  Since the modem is remote the My IP address here at home is not useful.

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2 years ago
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Leeann27First activity
asked in SyncUP and IoT

SYNCUP watch stuck at pair with phone screen

Sync up kids watch says to pair, app seems stuck in setting up profile.  Anyone have tips to resolve this? 4 calls to customers service with no luck. 

2
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2 years ago
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CrapmasterFirst activity
asked in SyncUP and IoT

SyncUP DRIVE Tow Detected alerts

I recently moved the SyncUP DRIVE from my old car to a new car, Hyundai Ioniq 5. It works otherwise, but I’m constantly getting Tow Detected, Your Hyundai Ioniq 5 is being towed! alerts. These are extremely annoying due to the sound alert the app makes, these are quite random, can happen from a couple of times a minutes to every few minutes.Any thoughts, what could trigger this alert and is there something I can do to stop them? If I can’t resolve this, I won’t be able to keep using the SyncUP DRIVE with this car, the alerts are too annoying.

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2 years ago
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BeaFirst activity
asked in SyncUP and IoT

I cannot Sync my iphone 12 Pro Max to my Digits

I cannot Sync my iphone 12 Pro Max to my Digits account. 

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2 years ago
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amp4lessFirst activity
asked in SyncUP and IoT

Port Open

Need to open port 44158  both directions and 22 442 outbound    

0
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2 years ago
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SheysheyFirst activity
asked in SyncUP and IoT

back home internet

 Hi, accept a Home Internet kit on trial at a store. There they told me that I could try it and if it was not required I could return it to any store. I have tried to return it and they tell me that I must send it by mail. I'm calling the contact phone and they don't answer me. I need to know how I can return that internet equipment because it does not meet my expectations. Than

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2 years ago
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DsovaFirst activity
asked in SyncUP and IoT

service contract

My husbands phone - the t-mobile “free” phone - was run over by a golf cart and is not reparable. Will the service contract cover the loss? He has had it for about 9 months. It is an RVVL-V phone 

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2 years ago
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aaron42mxFirst activity
asked in SyncUP and IoT

How do I delete the data files on my syncup drive?

‌I can't seem to find a way to delete the trips stored in my syncup device. Is there a way to do this?

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2 years ago
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Shawano_DaveFirst activity
asked in SyncUP and IoT

SyncUp Watch Waterproof?

On the box, it says “Splash-friendly & water resistant” however, on the documentation inside it says, “This product including adaptor should not be left in the rain, exposure to water dropped and crushed or otherwise abused”. Grammatical errors aside, those two are contradictory. Can someone clarify how wet the watch can get?  Thanks

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2 years ago
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asanabriaFirst activity
asked in SyncUP and IoT

Data plan for 4G LTE Modem/Router APN settings

Hello I just got a T-mobile data card for some IoT project.I want to use this on a D-Link modem/router that has a SIM card slot that is 4G LTE compatible  (DWP-902) but what i need is the APN settings for the Data Card that was provided. Anyone can help with that?

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2 years ago
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MV10First activity
asked in SyncUP and IoT

SyncUp Tracker motion alerts?

Is geofencing really the only movement-based SyncUP alert that is available?Virtually every other tracking device out there can alert in response to motion after some period of immobility. This is of obvious value when someone else moves your stuff.I believe the device itself detects motion via accelerometer -- I think I read somewhere that it goes into a low-power mode if it doesn’t move for ten minutes. We have these hidden and hard-wired in our vehicles, but it sure would be annoying to have a vehicle stolen with a handy tracker onboard -- that wasn’t bright enough to alert you to motion. We geofence our house, but it isn’t as if I’m going to geofence the grocery store, our friends’ houses, restaurants, etc etc etc.I appreciate the completely reasonable monthly fee on these, but the software leaves a lot to be desired.

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2 years ago
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alexereyesFirst activity
asked in SyncUP and IoT

Alcatel Linkzone not working/connecting

I have this black alcatel link zone that was working. the 1st 2 lights are on and the 4th is for the battery the 3rd used to light up and now it doesnt and for some reason my wifi is not working anymore. The 3rd icon is an envelope and it doesnt light up. I have tried everything. It is paid, it is updated, i have reset it, and it has been restarted what can i do?

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2 years ago
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bearquarrelsFirst activity
asked in SyncUP and IoT

Testdrive

After T-Mobile saying order success and confirm email what do I do

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2 years ago
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joesong01First activity
asked in SyncUP and IoT

4G LTE Cellspot Issues

I cannot find any information on the error lights that are currently present on my 4G LTE Cellspot. The troubleshoot guide has no option for the following error lights:POWER: solid greenINTERNET: solid greenSTATUS: flashing orange GPS: solid green3G/4G: solid green4G LTE: offI have tried rebooting the cellspot twice but I am still receiving the same error lights. Currently only have 1 bar of service and it is very weak. Anyone have any solutions to this problem?

4
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2 years ago
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am369380First activity
posted in SyncUP and IoT

Accessing my HotSpot account from web

I got HotSpot and it's working as it's supposed to.Now I want to access my hotsport account online, and when I'm trying creating an account for my hotsport- T-Mobile website says it sent me verification text on my hotspot number (funny, right?). Then I said ok, maybe I don't understand something - and I went to T-Mobile shop to get explanation on how it works. And they said- yeah, you're supposed to get the text. Just take out that SIM card and put it in any phone device and you'll get the text (stupid, isn't it?). I did it, and obviously my phone device didn't receive any verification texts.T-Mobile, can you prove to me you are the best? What kind of service is it???

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2 years ago
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randymastFirst activity
asked in SyncUP and IoT

RV WIFI system and plans

i recently purchased an RV and have been doing some traveling.  I have found that most camp ground have poor WiFi.  Speaking to a Winegard rep. And he said that T-Mobile had best plan with unlimited streaming.  Anyone use the plan? How does it work and cost.  What equipment is required? THanks, Randy

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2 years ago
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magneto4794170First activity
posted in SyncUP and IoT

How do I activate my T-Mobile SIM cards using a Netgear LB1120 4G LTE Modem?

I bought three T-Mobile SIM Starter Kits to use in three Netgear LB1120 4G LTE modems. The instructions gave me two ways to activate:1. visit www.t-mobile.com/activation2. call 1-877-778-2019 from your device I can't do 2 because my device does not have the capability to dial out.These Netgear LB1120s do not have dial-out capability. So I tried www.t-mobile.com/activationI got routed to https://prepaid.t-mobile.com/prepaidNow I'm lost.It seems the web sites are always updating beyond what is printed on the instruction sheets. What's the best way to get these SIM cards activated on my three Netgear modems?Also, I will need to be assigned three new phone numbers to manage my T-Mobile Refill cards.The dial-in method works great with T-Mobile Refill cards provided I have phone numbers. Or could I grab an old unlocked GSM phone to do the activation with the T-Mobile app and then move the SIM cards over to the Netgear LB1120 cell modems?Would that work? Be easier to manage?

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3 years ago
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magenta6674786First activity
asked in SyncUP and IoT

Setting up multiple Sync Up Drive Wi-Fi's for a business?

Hello,I know someone who is trying to setup multiple SyncUp Drive's (8 of them) for the hotspot, but only want to use their 1 cell phone to set them all up.When they setup the 1st sync up drive from their phone and work on the 2nd one, it says this number has already been registered.How can they setup all 8 device hotspots on sync up drive from her 1 phone?

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3 years ago
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irishboym4First activity
asked in SyncUP and IoT

Will the hotspot work without a battery? Does it start automatically when power is applied?

Looking to setup this hotspot I vehicle and I want it to automatically startup and shutdown with the car.

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3 years ago
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tomodallasFirst activity
asked in SyncUP and IoT

Can't Access Some Websites via hotspot

I used to be able to access all websites from my laptop via hotspot, but lately I can't access some websites (amazon, ebay, etc). Has anyone reported this?Phone: iPhone SEPlan: T-mobile OneLaptop OS: Windows 7Web browser: Firefox or ChromeI can access many sites (such as yahoo), but not others. When I can't access (for example, amazon.com), I get "We can’t connect to the server at www.amazon.com" on firefox or "This site can't be reached" on chrome. I can access amazon from my phone directly. I can also access amazon through my laptop (same laptop) via wifi at home.Please let me know if you need additional information.

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3 years ago
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patrickjuniorFirst activity
posted in SyncUP and IoT

Setting up 4G LTE Cellspot

Hi, I was just sent a 4g LTE cellspot from T-Mobile to help with the low cell signal that I have in my home. It seems pretty easy to set up, however, when I went to my modem (which I have via Spectrum), I saw that there was only one ethernet port and this was taken up with my router. Now, on my router there are a number of ethernet ports that are designated as "LAN" ports, but there is only one yellow "WAN" port. Can I plug the Cellspot into one of the LAN ethernet ports on my router, or do I need to buy an ethernet switch or something so that I can more or less multiply the number of WAN ports on my modem? I am completely new to this so any advice will be most appreciated. Thanks!

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3 years ago
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magenta5390290First activity
asked in SyncUP and IoT

Register the booster

please could you help me by register my booster t mobile 4g Lte signal booster which I received from you

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3 years ago
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alybabaFirst activity
asked in SyncUP and IoT

Sync up drive not reporting trips

I recently installed a sync up drive in my car, and am having the following issues:1. It stopped reporting trip data shortly after the first couple days.2. I get frequent disturbance notifications especially when I'm driving the car.3. The GPS location for where the car is parked is frequently off by several blocks. It seems to report a traffic light, or intersection stop some distance away from where the car is actually parked.4. Hotspot seems to be working ok.Contacted tech support which reset the device remotely. Worked for a day or so, and then the above issues reappeared. The only way I can get it to work properly is to unplug, and replug the device after several minutes before I start the car. It then works for a few hours, and then the issues reappear.Is this a buggy device? What's the fix?Thank you!

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3 years ago
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faceiseeFirst activity
asked in SyncUP and IoT

No home internet when using 4G LTE Cellspot which connects to the wifi modem

, i have the 4g lte cellspot and i connected it to my internet, when i connect my tablet to my wifi it says its offline. is it the cellspot eating up my signal? am not sure how cellspot  works, but how can i use my wifi at home to watch nextflix from my tv or tablet and still have the 4g connected, without using hotspot from my phone to hotspot the tablet or tv, actually using my wifi prior to connectong the cellspot. Also i have to say i have a survelliance system that uses my home wifi, but its no longer working after i connected the 4g cellspot, can i just disconnect the cellspot cablet from the wifi ethernet port when i want to use the internet at home, or would that cause a problem, i ask because i kinda tried to, for a little bit, but *i was still offline when connected my wifi and my phone lagged when loading a page on its regular mobile data, got scared that ive messed it up, so i plugged the ethernet cable from 4g cellspot back into the wifi modem. Any help would be appreciate

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3 years ago
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