Accounts & Services

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  • 5,277 Discussions
  • 19,613 Replies

5277 Discussions

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TM_SucksFirst activity
asked in Accounts & Services

Why does Tmobile suck so bad now? Dropped calls always and lying Pilipino telesales ?

Why does Tmobile suck so much now.it has gone way down hill.Only thing going for it is it’s cheap .get what you pay for i guess.

12
K
3 months ago
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dahFirst activity
asked in Accounts & Services

public@ep-cortex.com

In light of the recent notice on T-mobiles landing page, the following concerned me. Ordering a new phone, reviewing order info at check out, before submitting, I noticed that my personal information had been changed. My email and cell number had been replaced with “public@ep-cortex.com”. I discontinued the order. I did not make that change in my personal information. I went back into my profile to see what was there. My correct email and cell number were there. I went back to re-order the new phone, got to the place at check out to review personal information and my correct information was now there. Questions: What or who is public@ep-cortex.com ? Why did this url address replace my personal information? How and who made the correction within minutes? Is this something or nothing?Please explain.

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1 year ago
4
407mobilemanFirst activity
asked in Accounts & Services

Absolutely Terrible Experience with Assurant - Avoid Them at All Costs!

I recently dealt with Assurant, and I cannot express how utterly disappointed and frustrated I am with their abysmal customer service. My ordeal began when I needed a replacement phone, and it took a whopping ten days for Assurant to deliver it, turning what should have been a straightforward process into a never-ending nightmare.First and foremost, their customer service representatives were a nightmare. It was as if they had no regard for the fact that I had been without a functioning phone for a week and a half. I was met with incompetence, indifference, and a complete lack of urgency on their part. Basic customer service etiquette was an alien concept to them.But the horror didn't stop there. After receiving the replacement phone, I was slapped with a jaw-dropping $500+ "no return phone fee" on my T-Mobile bill, which Assurant was supposed to take care of after I returned the damaged device. Despite my return of the phone and multiple follow-ups, Assurant is forcing me to wait thro

12
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6 days ago
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Trader55First activity
asked in Accounts & Services

Paramount+

I signed up for the promotion, but the paramount site says it’s only good for a week.

12
U
2 years ago
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hdagdelenFirst activity
asked in Accounts & Services

Survey

I recently called the expert support (September 25) and at the end of the call, I was informed that i will get a survey to rate the service. The service was excellent, however, the survey message was sent to an another phone under my account (I personally do not have access to it). Is it possible to receive it again?

12
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1 year ago
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Deranged_ChefLearner
asked in Accounts & Services

Error F451"our wires crossed" for weeks - when will it be fixed?

This error has been has been a part of T-Mobile for years, coming and going. When will it be fixed?My situation: I have a T-Mobile ID with 3 accounts. I can login at https://account.t‑mobile.com/signin/v2 and am presented with the chooser page, to branch into one of my three accounts. One account is Home Internet, postpaid. That one works. The other two are a pre-paid phone plan and a pre-paid data plan. Clicking any of these runs into the F451 error page. The error happens on Chrome, Safari, Firefox. The cause is definitely not on my end, and the error itself says “to come back later”. So I cannot check bills, nor change or extend plans, nor check data usage. This is so very unprofessional. All the access worked well in the mid of February. How can a website break so badly and for so long.. ugh…   And no, I will not fiddle with my browser cache etc., this has all been tried before by many other users and does not help. And no, I cannot access the pre-paid accounts from neither my phon

12
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2 months ago
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Juan Carlos CarmonaRookie
asked in Accounts & Services

I can't recive sms/text messages from Spain

Since a month ago aprox. I cannot recive any sms or Text messages from Spain. I don’t know why. The last November I upgrade my plan, but in December I restore my original plan again.I don’t really know what to do for fixing this problem.Thanks in advance.

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2 years ago
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Mario MartinsRookie
posted in Accounts & Services

Complaint

I requested the Road Assistance AAA service twice this month, which is included in my plan, and they did not respond.  The first time they left me from 1:00 am to 5 am waiting for the tow truck and I had to solve the problem by myself.  Today they simply told me that they didn't have a tow truck available and they disconnected the call.  It's absurd to be paying T-Mobile for this service and the service is never available.  I'm checking the possibility of changing mobile operators due to this problem.

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gramps28
Pillar
1 year ago
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jowRookie
asked in Accounts & Services

How much are the taxes and fees on the Essentials 55+ plan?

Hello there,Debating between the: Magenta 55+ at $70/mo, taxes and fees included, for 2 lines on autopay and theEssentials 55+ at $55/mo plus taxes & fees. for 2 lines on autopayWondered if anyone on the Essentials 55+ plan could help out on what the taxes and fees you are paying per month are?Thanks!

12
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1 year ago
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vetsterrFirst activity
asked in Accounts & Services

View my bill

I can’t view my bill.  Whenever I click on view my bill, it just spins and nothing comes up.  I cannot click on anything else on that page. 

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7 months ago
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mattfongRookie
posted in Accounts & Services

T-mobile rep asked me to go to AT&T

Our company have a website for employee discount. Currently there’s a employee discount promotion for AT&T Unlimited Elite plan. I compare that to the T-mobile’s Amplified (Same as Magenta Plus)  plan. AT&T’s “unlimited” 4G limit is 100GB while T-mobile “unlimited” 4G limit is 50GB. The mobile hotspot data limit is 30GB on AT&T while T-mobile is 20GB. AT&T gives $10 discount per line, while T-mobile only give $5 discount for autopay. AT&T included $12 worth HBO max while T-mobile included a $9 Netflix. The rest are close enough. I called and asked the rep if T-mobile have plan to match AT&T’s employee discount. We did some comparison. She essentially told me “If you think AT&T is better than us, then you should go with AT&T”. That was my first phone conversation after T-mobile merged with Sprint. My impression is T-mobile maybe are getting a bit too large and a bit too comfortable with customer counts after merge. I am pretty certain that T-mobile rep wo

12
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3 years ago
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NoMaxFirst activity
asked in Accounts & Services

SIM card will not activate

 My son’s phone was just exchanged by Apple.  T-Mobile can’t activate the new phone. We have tried 8 different SIM cards plus e-SIM at 3 different T-Mobile stores.  Everything looks OK with the account. Our other 3 phones on the account are working fine. Nobody can figure out what is wrong.  If we try the SIM in a different device it doesn’t work either. Plus Apple ran diagnostics on the new phone and they said everything is OK.The message we receive when attempting to place a call is “You’re being routed to T-Mobile.  It looks like you are trying to use a device that doesn’t have an active SIM card.” But the store confirms they activated the SIM card every time.I’ve spent a total of 5 hours in 3 different T-Mobile stores over the weekend.  Nobody ever saw this happen before and they don’t know what to do.  The tech support that the T-Mobile employees from the store called didn’t have a clue either.If this isn’t resolved in the next day or two I will have to leave T-Mobile after almost

12
K
7 months ago
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Edgardo7788First activity
posted in Accounts & Services

DO NOT SWITCH TO T-MOBILE - KEEEP & SWITCH Promotion is a fraudulent misrepresentation.

I was promised a virtual visa for up to $650.00 per line back in July 2022 when I was ready to switch from Verizon to T-Mobile. The salesperson opening my account mentioned I will get the money in up to 7 days. Here I am, it is almost October 2022, and nothing. I have provided all required documentation, showing my balance for each line with Verizon before the switch. However, the personnel in charge of the promotion approval keep saying that I have not provided enough proof for me to qualify for the promotion. This had happened many times, and no matter what I provided they rejected it. I feel that I was cheated with the promotion. They basically lied in my face. Come on T-Mobile, really?  

12
J
3 months ago
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ttocsHelper Level 2
asked in Accounts & Services

Is visual voicemail included on Magenta max 55+

As the title says, I can’t find a clear answer.  Moto 5 g5 2022 if that matters, probably not, but I like details.  It seems to be working okay, but I’m a very light VM user, preferring texts instead.  Nothing about it either way on my account page.  It was included in my last miserably overpriced plan from Verizon, so I’ve just taken it for granted it was just progress and it was an included feature on most plans. Thanks for any insights.  Scott.

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1 year ago
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D_GSpeaker
asked in Accounts & Services

Reactivating deactivated sim card

Is it possible to reactivate a SIM card after canceling it (like switching to eSIM) on another line?It is a TM9260 sim, I got it in 2016 and was just deactivated a few days ago. Is it possible to reactivate it?

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syaoran
Pillar
1 month ago
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War on incompetenceFirst activity
posted in Accounts & Services

$10 surcharge for credit card payments

I just saw my first bill without autopay discount for credit card payment. My wife and I are retired and on a fixed income. This $10/month is meaningful to us. I worked in banking for nearly 40 yrs. It can only cost a merchant with T-mobile’s volume ~2% for credit card processing. That’s less than 2 bucks. We will be shopping alternatives. Shameful!

12
R
8 months ago
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catman19jun00First activity
asked in Accounts & Services

How do I remove a line from my plan

How do I remove a line from my plan?

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V
6 months ago
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magenta1708797First activity
asked in Accounts & Services

Why are my recurring charges increasing with no explanation?

hi - I have 2 lines under the tmobile 1 plan at $110/month - yet my statement reflects (with no detail / explanation) recurring charges at $232/month.Please advise / revise.Thanks!

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Pillar
6 months ago
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eddierockFirst activity
asked in Accounts & Services

Feature Request: two factor Google Authenticator for call in support

I recently read some hacks about using SMS or the last 4 digits to gain access to carrier's support and port the number somewhere else. They do this so they can reset passwords to bank accounts, gmail, paypal, ebay, amazon, twitter and any other account you access with your phone. Really, your phone is the gateway to almost everything you do online.To prevent this type of hack, companies like T-Mobile MUST implement a Two-Factor authentication system to prevent this type of hack. A two factor system is something I know (A Password, last 4 of SSN) and something I have (RSA Physical FOB or Google Authenticator app).If T-Mobile is listening, implementing a real two factor system for CALL IN REQUESTS to support. This will almost stop any hacking to accounts that have this type of system setup for authentication. This type of system is in use by Gmail, Amazon, Ebay, Paypal and many other systems that are truly trying to stop hacking of accounts.Obviously, you should have a 6+ digit login on

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4 months ago
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lgreeneathomeFirst activity
asked in Accounts & Services

Employee lied

I spent 3 hours in the store on 2/16 and the employee lied repeatedly as to what my bill would be.  I have a signed contract stating the amount of 130.00.  When I recieveed the bill it was 180.00.  When I called customer service and also talked with someone at the store they said that they could not help me.  When you sign a contract isn’t it legally binding.  I am fixing to take it to court.  This is not right.  My daughter was there as well and heard all that was said.

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A
9 months ago
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leo_1251126First activity
published in Accounts & Services

Wifi Calling on Samsung S8 unlocked.

After 2 days trying to restore my wifi calling in my unlocked Samsung S8 I finally figure it out.I called T-mobile, we tried to reset settings and nothing worked out.Here's the solution:Press the Bixby bottom and say: "Turn on the wifi calling"Best Regards.Leo

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Pillar
2 years ago
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kristy.sandersFirst activity
posted in Accounts & Services

Want to cancel

I want to cancel my account. I want to know if I can send my phones back and get my money back that I paid? Or what is the process that I need to go through?

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N
3 years ago
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ctsai319First activity
asked in Accounts & Services

Pay off EIP early & bill credit

I got my new iphone 7 with the iphone trade up promo (I traded in iphone 6s) that I can receive bill credit for 24 months to eventually bring down my phone cost to 0. But I am wondering if I pay the EIP balance off early now while still keeping that line active, will it stop me from receiving bill credits for the remaining 22 billing cycles? Or I will still receive the remaining 22 months bill credit? Thanks for answering

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J
2 years ago
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skattchFirst activity
asked in Accounts & Services

Bait and Switch Fees

I thought i-mobile would be a better company to deal with than Verizon but now I see you are just sneakier. They have high fees but at least I knew what they were.  I called t-mobile to setup a new account with two phone lines and one tablet. I was told that i would be sent new SIM cards and after receiving them I was to call in and port my numbers. I did this and now I have an extra $77.50 fee on my account for a partial month of service for my tablet. The monthly tablet fee was supposed to be $20 but because I changed my account in the middle of the billing cycle I am getting this charge.  What a complete load of @#$%!

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1 year ago
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magenta3390524First activity
asked in Accounts & Services

Switch2t-mobile Reimbursment

My submission for reimbursement was received at T-Mobile on Sept 27, 2017. 8 weeks have come and gone and still no reimbursement. When I call the number  it said that it is still processing. How can I get in touch with someone with more specific information.

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1 year ago
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