Accounts & Services

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  • 19,624 Replies

4472 Discussions

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SPLifeFirst activity
asked in Accounts & Services

Charged for "free" tablet

Why am I being charged for a “free” tablet that was part of a promotion, for me to switch to TMobile? Also, why is my receipt from Verizon, that I paid my phone off, denied for the $600 rebate? False promise much?

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2 months ago
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MMooseFirst activity
asked in Accounts & Services

Original Tidal Username - How to get it or get back to Tidal account after switching phones?

Came from Sprint with 5 lines.  Had the Tidal account Sprint provided for free and my daughter used it heavily. She created many many playlists that are dear to her.  She had done the initial set up via Sprint and was working great for many years. She never created a Tidal username and password when she was prompted.  The app just worked on her phone based on the original set up through Sprint.  She just got a new iPhone and did a back up and restore.  Unfortunately the Tidal account had her logged out.  She did not have any information on how to log back in because as a user her account was set up through Sprint, and she never updated the account with an email and password. Now she cannot get into her account, thinks she has lost all of her playlists built up over many years (having a meltdown).  Tidal tech support said if we can provide the original username of the account they can help get her connected to her account again.  How can you get that original username if this was part o

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2 months ago
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TeamBeinFirst activity
asked in Accounts & Services

Can the Child See Location of Parent with FamilyMode

I’m about to signup for FamilyMode, and want to find out if the child can’t see the parents or admin locations. I don’t want my kids to see my location, but I want to know where he is at all time.  Let me know...

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2 months ago
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MildredhFirst activity
asked in Accounts & Services

installment payments

Where can I see the a detail of payments done in my installment plan. I have been doing extra payments 

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gramps28
Pillar
2 months ago
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hguyjjbhkuFirst activity
asked in Accounts & Services

refund policy

Last July, I had a phone that wasn’t charging, I was sent a replacement and was told a charger would come with it, there was no charger so I went to the Tmobile store and bought one just to find out that the original phone worked with that charger so I sent the replacement phone back. When my October bill came, there was a charge for the full amount of the phone on there. I called and was told it would have to be paid because the phone wasn’t returned. I paid it at the time so my service wouldn’t get shut off Now, after 4 months of fighting with Tmobile and being promised a refund(they finally found the phone I returned), I am being told that it is a valid charge because I didn’t return the original phone, so bottom line is I have a monthly payment for the phone plus I already paid the full amount, and for my 4 months of being lied to and countless hours on the phone, I can have $100 credit on my bill. I guess they would rather lose money over the long run when I switch carriers instea

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2 months ago
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magenta10603271First activity
asked in Accounts & Services

Using the Digits App and separate contacts?

Is there are way to have a separate contacts list on my Digits App and not have the app sync with all my personal contacts? If not, this is the dumbest second line app ever. If I didn't already print so many flyers with my number on it, I would switch.

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2 months ago
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Smuffin34First activity
asked in Accounts & Services

3rd party purchases blocked?

I got a new Samsung phone from T-Mobile store, I can no longer use my T-mobile account on Play Store to make purchases.  The payment method has been disabled on Play Store, when I try to “enable” it again it says “due to my T-Mobile account settings I cannot enable this payment method” and to contact the primary account holder (ME!).  I’ve searched through my T-Mobile account settings for three days - I cannot find anywhere that these purchases are blocked.  I certainly did not block them.  I don’t know what else to try.

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2 months ago
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Deranged_ChefLearner
asked in Accounts & Services

Error F451"our wires crossed" for weeks - when will it be fixed?

This error has been has been a part of T-Mobile for years, coming and going. When will it be fixed?My situation: I have a T-Mobile ID with 3 accounts. I can login at https://account.t‑mobile.com/signin/v2 and am presented with the chooser page, to branch into one of my three accounts. One account is Home Internet, postpaid. That one works. The other two are a pre-paid phone plan and a pre-paid data plan. Clicking any of these runs into the F451 error page. The error happens on Chrome, Safari, Firefox. The cause is definitely not on my end, and the error itself says “to come back later”. So I cannot check bills, nor change or extend plans, nor check data usage. This is so very unprofessional. All the access worked well in the mid of February. How can a website break so badly and for so long.. ugh…   And no, I will not fiddle with my browser cache etc., this has all been tried before by many other users and does not help. And no, I cannot access the pre-paid accounts from neither my phon

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2 months ago
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JeremyhFirst activity
asked in Accounts & Services

Post paid bill sent 4 hours after i start service????

Ok today I just started Tmo service today, I received my S24U and port my number from ATT, then like 4 hours later I received I bill for 90.00, with the other carriers I been with, I never received a bill until after 30 days of service was used, what is Tmo trying to pull here? I talked to chat reps and they seem clueless, plus the bill is do the 24 th of this month.

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gramps28
Pillar
2 months ago
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psmckelveyFirst activity
published in Accounts & Services

Assurant Damaged Device Returned - Not Recived

I filed a claim with Assurant in early February 2020- they denied it at first then after another call they approved it.  I received the replacement and returned my damaged phone on 2/7/2020 via USPS using the label they provided.  I called after receiving the second notice that the phone was not received as it should have been delivered by then.   Turns out it had been delivered on 2/11/2020, but there was no phone inside the envelope.  I called Assurant and was told that the envelope was sealed, but that the ends were opened.  Sounded to me like the way they probably open these when they arrive and process the claim. Regardless, they said i would have to file a claim with USPS and that if they did not find the phone i would be charged non returned fee for it.  I asked them to share there notes with me, so that i could use them when filing a claim with USPS, she said she could not.  I asked that the call be escalated and the manager proceeded to tell me that was correct and that USPS h

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2 months ago
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kathyincaLearner
asked in Accounts & Services

Group texts won't send

I’m having an intermittent problem where I can’t send some group texts, even in an already-existing string. It just spins and never sends. It seems to be more of an issue with longer (but not exorbitantly long) messages. For example, today it wouldn’t send a two-paragraph message, but then it successfully sent the shorter one I created in the same text string immediately afterward. Similarly, it wouldn’t send a several-paragraph message to three people, but it would let me send the same message to them individually.When this happens, it’s affects the same messages both in the Samsung messages app on my phone and in the Windows Phone Link app--and it used to happen when I also tried Google Messages--so it’s not an app issue; it’s likely something with T-Mobile.I was having the same problem about a month ago, then it improved. Now it’s begun again. Help! I need to send group texts for a variety of reasons, and this is a real problem.

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Pillar
2 months ago
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frustratedconsumerLearner
published in Accounts & Services

Mysterious cellular data usage in early morning

This is happening to me over the last 6 months and they refuse to look into it and say that we use the data. We have unplugged the hotspot  to make sure that there isn't anyone hacking the data. When the device is unplugged it continues to show data usage at 6:30 am when 1. nobody is in the office as this is a business hotspot and 2. the device has been turned off. Customer services has been a nightmare. They insist that we used our data and that we can upgrade. We have upgraded despite knowing that we aren't using the data, but I refuse to continue the upgrade as the data usage is not us. Tmobile needs to look into this because it's ridiculous.

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2 months ago
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MarvinMFirst activity
posted in Accounts & Services

Changes to existing plans

I cannot find a community to discuss T-Mobile plans. This seems like the most relevant.We are EXTREMELY DISPLEASED with the changes that T-Mobile has made to the ONE Plan Unlimited 55 plan. They decided to take away Netflix, reduce streaming quality to SD (unless you pay for an upgrade), and change the mobile hotspot from 50 Gb of 5G data to 3G only.In order to get those features that were previously included in our plan, T-Mobile expects us to move to the Go5G plan and pay much more. I’m sorry. We’ve been loyal T-Mobile customers for over 16 years. We are going to shop around for a better carrier. There are so many alternatives. We aren’t appreciated here.

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drnewcomb
Pillar
3 months ago
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CSteelRookie
asked in Accounts & Services

Need 3 years of account history and bills . Help!!

Hi, how do I get a copy of all my account history with a T-Mobile for the last 3 years? I would prefer it be in writing, since I’ve made numerical request through the app, and it’s 7 months later and still nothing!!  Thank you

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2 months ago
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Kannanramanathan82First activity
posted in Accounts & Services

horrible network to be with

Mada a huge mistake moving from ATT. From day 1 not happy with how my porting started and the false promotion they promised. My honest recommendation to AT T users please do not switch from ATT, if your are switching please don't come to TMobile because of the below reasons.1. Poor network coverage. They say we support wifi calling , when you are at work you don't have a wifi network and my office is in NYC and I have only 1 point signal. I never had this issue with ATT 2. promotions what ever they have won't continue even for a week. The promotions whatever they offered me during the sales got expired before I activated all my numbers. I had to wait couple of days to get my phone unlocked from  ATT by then they said your promotions is expired and I am no more eligible for the promotional offer signed up. More over the promotions is eligible only if we activate all number in your account I order to get all lines. 3. We are 5 in the plan the promotions said free phones on all lines when

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2 months ago
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oebs1970First activity
asked in Accounts & Services

Blocking Third Party Purchases

How do I block the ability to make third party purchases?  When I click on Add/Remove Content Blocking, it only gives me options for international roaming - nothing re: third party purchases  

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2 months ago
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IApocryphonIFirst activity
asked in Accounts & Services

How are scammers sending scam emails from a real t-mobile email address

I received an email from noreply@T-Mobile.com stating “BLACKFRIDAY 2O22 Rewards !”. When you hover over the offer it shows the link takes you to https://newcom698.pro/cl/3977_md/1/344/1951/1/289825. This is obviously a scam. How are people sending scam emails from a legit T-Mo email address like this?  

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2 months ago
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msteph1First activity
asked in Accounts & Services

I wanted to know how to check to balance to the virtual Prepaid Mastercard I received when I switched over to T Mobile

Virtual Prepaid Mastercard - how to check the balance of the card

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2 months ago
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OTWFirst activity
asked in Accounts & Services

Expiration date bug for Legacy Pay As You Go?

I’ve had a back-up T-Mobile Legacy Pay As You Go with Gold Rewards account for more than a decade.Early this year, in 3rd week of January 2021, I refilled another $10.  After refilling, I saw the expiration date extended to 2022 for the same date in 3rd week of January as expected.It looks like T-Mobile had a system/software change during the past year as the UI looks different, e.g., no longer shows how many minutes/SMSes the balance would cover.Whether or not due to that system/software change/migration, I am guessing there’s a bug somewhere as my expiration date got shortened by 2 weeks.  From Transaction and Activity history, it looks like that happened either mid-August or early October 2021.Anybody else noticed the same expiration date being shortened?Was there a system change/upgrade that T-Mobile did during 2021 that you’re aware of?How do I contact T-Mobile Chat Support to get this fixed?  A few days ago, I saw a way to do so through lower-right corner but don’t see it today.I

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2 months ago
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m wFirst activity
asked in Accounts & Services

How to check "Legacy Pay As You Go" expire date without calling customer service

#999# - give me the remaining balance without expire date.#225# - not support.Log in internet account has error message - Service Unavailable.  F451 : Uh-oh, it looks like we have our wires crossed. Please try again later.Recently refill - without text message confirmation (new balance and expire date) as usual.Online chat - only support monthly account. Is possible to check the expire date without calling 611 customer service?   

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2 months ago
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as0911First activity
asked in Accounts & Services

Selected Bar data MI now hotspot doesnt work anymore?

Pretty much this. How is it possible that I can select a feature that renders my device useless without warning? How can I get rid of this? (Can’t get ahold of anyone on the customer service phone.) Yes, it is a data only device, RG2100 5G Mobile Hotspot

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2 months ago
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CSteelRookie
asked in Accounts & Services

Anyone else unable to view all payment history?

I have had nothing but problems with Tmobile since I went to post paid from pre paid.I have had my plan changed without my knowledge. I have had 2 extra lines added to my account with NO phone numbers, but BILLED FOR 4 LINES @ $165.00.  I  have spent hours and hours on the phone or in the store trying to resolve T mobiles receptive billing errors. Now all the sudden my whole account payment history doesn’t show for this year and 8 months from last year. They act as if they are doing US a favor by crediting our account as a “courtesy” credit. How is it a courtesy when they are making customers pay for something they didn’t approve, add, or request. I hope to find another carrier because Tmobile customer service is the worst, and their billing practices illegal.    

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syaoran
Pillar
3 months ago
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silentbaconFirst activity
posted in Accounts & Services

Mystery Lines On Your Account

Hi, everyone. T Mobile has decided that they want me to let everyone know they should be checking their account immediately for unrecognized devices, lines, and higher bills.Nobody in our household has iPhones, but just today I was notified about a DIGITS promo that had been incorrectly applied to my account. As it turns out, T Mobile had allowed someone to add a new line and device on to my account without my knowledge. The best part is, they had been using DIGITS for some unknown reason. Perhaps it is to steal my information, perhaps it is to spam people from my phone number. In any case, customer service did remove it from my account right away, but my bill (after adjustment) is yet still $10 higher than it was last month. This kind of security breach must be something I am responsible for. They have so far been completely silent, and I am wondering what it is going to take for them to make this right. I’ve been a T Mobile customer for about a month now, and every week there is some

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3 months ago
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lotimpexFirst activity
asked in Accounts & Services

I got scammed by $830 Trade in credit - Ronnie E and Taylor E

On January 3rd, 2024 - Ronnie E completed a sale with me over the phone. Ronnie upgraded all my four lines and enticed me with a trade-in deal.  She promised I would be getting $830 credit per phone with an eligible trade-in.I got 4 new iPhone devices - three of them iPhone 15 Pro Max and one of them as iPhone 15 Plus.T-Mobile asked me to send the 4 Samsung Galaxy phones to trade in, which I completed.I get $830 credit for only three phones, not the fourth one.While Ronnie E promised I would get credit for all four phones, Taylor E says that I will not - one of them was lying.I have lost close to $1,500 on this so far in addition to waste of hours of my precious time and forget being stressed out hearing these lying professionals.What is my way forward? As a victim, I am determined to make T-Mobile accountable. Is going to their legal department with my attorney the only way? Or is there any other quicker and easier way to resolve this situation?T-mobile WirelessLegal Department12920 S

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3 months ago
dragon1562
dragon1562Helper Level 3
posted in Accounts & Services

SIM Swap vulnerabilities/ 2FA risks

So with the onset of SIM swap attacks as well as numerous links over the year I wanted to start a discussion to talk about things that we as consumers can do to better protect ourselves. As well as I hope to share information and ideas to T-mobile to improve their security when it comes to our accouts.For those of you who don’t know about  the scam that has been going on a attacker will pretend to be you to get T-mobile to assign them a sim card with your number. It is a type of account takeover fraud that generally targets a weakness in two-factor authentication and two-step verification in which the second factor or step is a text message or call placed to a mobile telephone. Think whenever a bank for example sends you the little 6 digit code to your phone to reset a password as a example.I believe T-mobile should have measures in place that allow for a customer to require a instore visit as a pre-requiste before any kind of change like that can occur. T-mobile should also be sending

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3 months ago
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