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  • 5,278 Discussions
  • 19,612 Replies

5278 Discussions

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gussbussFirst activity
asked in Accounts & Services

Galaxy S21 Ultra 256gb Delay

Is there a backorder issue with the Galaxy S21 Ultra 256gb?  The goalposts keep moving as far as shipping and delivery date.  As of now, it says it is supposed to both ship and be delivered today, but at 3:30 pm, that is unlikely. The telephone customer service said that T-mobile will not have any to sell until April 6.I have heard of delayed delivery during November/December (holiday rush), but I assumed that was just processing time delays.  This is different: providing a delivery date within a few days even though the product will not be available for weeks, but then keep pushing the actual delivery date out.

9
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2 years ago
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EduardosilvaFirst activity
asked in Accounts & Services

order kept on hold

 Hi I just order a iPad Pro and a apple pen and when I check the order status it says "Kept on Hold.” I’ve chat with a representative on T-Mobile and they said “Since you have successfully signed for the e-signature. The status of your order is ready to ship. It is showing the status of your ORDER is 'on hold" because of the shipping queue from the Shipper. You will get notify once it will deliver to you.” This happened to me before and took one week to get solved what should I do? thanks

1
syaoran
Pillar
3 years ago
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ispuserFirst activity
asked in Accounts & Services

Error "Uh-oh, it looks like we have our wires crossed. Please try again later."

I know this has been asked multiple times. Searched this forum, but cannot found an answer working for my scenario. I am a new t-mobile home internet user (and do not have a t-mobile phone line, either post-paid or pre-paid). When I tried to login to my t-mobile account to manage payments, I was asked to “Link your phone number to your My T-Mobile account: Enter the phone number below to link to your account, and we'll send a confirmation code for verification.”. After typing the 10-digit phone number coming with my home internet, I got the error “F451 Uh-oh, it looks like we have our wires crossed. Please try again later.”  

11
L
6 months ago
jim_from_nyc
jim_from_nycFirst activity
asked in Accounts & Services

Porting from Optimum cable: has anyone done this?

I am trying to port my phone number from Optimum cable (aka Cablevision) to a new t-mobile line. T-mobile has given me a temporary number and I’m eager to use my old number. With my Optimum PIN number, the port failed. It turns out that Optimum doesn’t use a PIN for porting. I’ve confirmed this with several Optimum people. They say the PIN should be left blank. So far that hasn’t worked either. Has anyone successfully ported from Optimum?PS. iPhone5 was unlocked and working with t-mobile SIM. Area code is local code (i.e. 914). 

1
tmo_mike_c
Community Manager
3 years ago
JenGoy
JenGoyFirst activity
asked in Accounts & Services

Trade-in question

We switch to T-Mobile yesterday. One of our phones has a cracked back but there is NO water damage and the phone works perfectly well.  We were told in the store this phone would be accepted as a trade-in for a new phone because, and I quote, “that is T-Mobile’s policy”. So we all got the Apple IPhone 12 promotion ($830 off over 24 months with a trade-in) except for one of our lines - he got the SE so 100% off over 24 months with NO trade-in so we just traded his in for a bill credit.   Apparently we should not have done this because…...We were told since we were sending her phone directly to her at college, it would be easier to just order it ourselves.  So, last night, I was chatting with someone online having her place my order, very nice lady named Bea.  But she told me we could not trade in the phone because of the crack - therefore not getting the same Apple iPhone 12 promotion.  So now basically, we are out quite a bit of money.Were we told incorrect info in the store?  Was I to

1
syaoran
Pillar
3 years ago
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MisterexceptionFirst activity
asked in Accounts & Services

why is T-Mobile's website so slow?

T-Mobile's website has always been allow for as long as I can remember. It makes it difficult for making any account changes or upgrades online. I'm surprised this issue hasn't been addressed. It's almost as if it's done purposely to force you into the store.

9
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10 months ago
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LGNFirst activity
asked in Accounts & Services

T-Mobile Home Internet Service and Billing

I signed up the T-Mobile Home Internet Service back in January 2021 when I saw the promotion for 50$ per month with autopay.  At the time when I signed up, T-Mobile representative told me that she would add the Home Internet service bill to my existing 8 voice lines account since I already setup the autopay.  She assured me 50$ per month with autopay since Home Internet service is independent from voice line.  When I received the first bill, they charged me 55$, not 50$ as I was told. I then called T-Mobile.  They told me it could be due to the gap between billing cycles and assured me the following bills would be automatically corrected to 50$.Last month, February 2021, I was still charged 55$, no discount.  I called T-Mobile again.  The T-Mobile representative gave up a 5$ credit and opened a ticket to investigate the problem.  No one from T-Mobile contacted me until I saw the new statement for 55$ again today.  When I called T-Mobile, the representative told me that I already maxed

5
C
9 months ago
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NumaFirst activity
posted in Accounts & Services

add a limited authorized user

I want to use a limited authorized user

8
G
1 year ago
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ThebadassMurphFirst activity
asked in Accounts & Services

What to do with her phone

One of the people on my phone plan has died, and no longer needs the phone. What are my options?

5
gramps28
Pillar
3 years ago
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roobearFirst activity
asked in Accounts & Services

Select Choice Unlimited vs Magenta Unlimited 55

Hi, I am currently on a grandfathered plan: Select Choice Unlimited TT+D 20 with Data Add-on of SC UNL Incl w/5 GB SMHS. I have 2 lines, each costing $20 for the base plan plus $20 for the data add-on. So my monthly bill is $80+ tax, or around $89.I am considering switching to the 2-line Magenta Unlimited 55 plan, which would save me about $20 per month. It appears to be almost identical to what I have, but I want to make sure I won’t be losing anything before I give up the grandfathered plan.If I understand correctly, the Magenta plan will give me 100 GB of high speed data before throttling, which is plenty. It also provides 5GB of 4G LTE hotspot data.  Is this any different from the 5GB SMHS hotspot data I currently have?In terms of talk and text, the Magenta plan says it provides “unlimited talk and text between 2 people. Others (eg conferences, chat lines, etc) may cost extra.” I sometimes have 3- or 4-way conference calls with family members. While this has not been a problem unde

7
gramps28
Pillar
2 years ago
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hateTMFirst activity
asked in Accounts & Services

tmobile

I strarted my free trail in Test Drive® device. Tmobile customer service agent Jen told it is completely free. But Tmobile enrolled me in its home internet service without my permission and charged me $55. I spent an hour calling Tmobile's customer service, but no one answered. 

4
K
1 year ago
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ThisRoseHasThornsFirst activity
asked in Accounts & Services

Text message logs no longer available to view

For the past few weeks I have only been able to view my call logs. There is no longer an option to see text logs. Why did this happen and how can I request text logs for the past year? Yes, I know I can only get text details for the numbers, date, time and location...not the actual messages. 

3
syaoran
Pillar
1 year ago
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GGgrampsFirst activity
asked in Accounts & Services

Suspicious texts that claim to be from T-Mobile?

I’ve been a customer for several years. Lately I’ve been receiving increasingly frequent texts that claim to be from T-Mobile. They aren’t coming on Tuesdays.  How can I tell if they’re legitimate? Here’s a copy of a recent one.WEEKEND-PROMO9154 / /T-mobile Weekend-Promo is backTurn 30s-survey into +100$-CreditsHttPs:HtTp://45.131.3.71//cl/4111_md/2/73635/1501/44/338079

10
A
1 year ago
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kittymama1213First activity
asked in Accounts & Services

How to port out of family plan and change to individual plan

What should I do if I want to leave a current family plan I am in and change to a individual plan?I am not the primary account holder for this family plan so does the primary account holder need to do anything or I can just port out on my own?

5
D
1 month ago
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Mscoffee67First activity
asked in Accounts & Services

T-Mobile Tuesday/ Booking.com

I recently purchased a hotel stay through the T-Mobile Tuesday app/ Booking.com. They charged my account but never sent me a confirmation and nobody can find my reservation. I called T-Mobile, emailed with booking.com. How do I contact somebody who can locate my payment and help me? 

9
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1 month ago
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gio7707Speaker
posted in Accounts & Services

How to reach T-Mobile customer service directly in Charleston (no offshore/Philippines)

I keep getting routed to the offshore customer service in the Philippines even when I call during day time, I had numerous poor and bad customer service service received from them. Sometimes you have to repeat numbers about three times until they get it right. It’s extremely frustrating to deal with them , is there a direct number to reach T-Mobile customer service in the USA ??

8
K
1 year ago
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DebsFirst activity
asked in Accounts & Services

Linking T-Mobile account with Mint

I want T-Mobile Money bank account to be linked with Mint financial application. Unfortunately, T-Mobile Money account no longer shows up in Mint! I checked with Mint customer care, their response is as below. Seems, T-Mobile needs to respond but unfortunately, there is no response or no interest from T-Mobile technical team to allow this integration.**************************Response from Mint customer care team -“I have located T-Mobile Money web address in our system, it should show for you to add the account but it was removed in 2018 because of connectivity issue. Unfortunately since 2018, all T-Mobile affiliated websites have been blocking our script from accessing our customers information so it is no longer supported. This just means, most commonly that Tmobile isn't working with us in order to resolve. But since the case is still open that means we are still trying for our customers.We are working on the matter, but cannot move forward without Tmobiles help. That is what's hol

11
D
3 years ago
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ShammyrageFirst activity
asked in Accounts & Services

Text Survey Scam Check

 

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syaoran
Pillar
3 years ago
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newer userFirst activity
asked in Accounts & Services

first responder verification

Wondering if anyone else in the t mobile land is getting asked to reverify their first responder status every month?  i switched from verizon and only send verification once a year.  i can say doin it every month is getting old.  Doing the chat with t mobile seems pointless.  they just send the  company link saying we have the discount and click here to start. On 1-14 I spent about hour with nice lady about going thru the whole process and she saw that it was verified, but today, text message that u need to verify status again.

3
K
2 years ago
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RonnieFirst activity
asked in Accounts & Services

AAA SUBSCRIPTION

DOES TMOBILE PAY FOR OUR AAA SUBSCRIPTION, LIKE SPRINT USE TO? THANK YOU

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gramps28
Pillar
3 years ago
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magenta2578218Helper Level 1
asked in Accounts & Services

How Much "Bloatware" With the Samsung S21 5G

I’m considering whether to purchase a new Samsung S21 5G from T-Mobile or from Samsung, unlocked.Big props to syaoran for providing a terrific explanation of the technical merits distinguishing the T-Mo and the unlocked versions of the S21 5G in this thread.One of the considerations for the T-Mo version of this phone is how much “bloatware” T-Mo adds to the phone. I realize that different people have different feelings about what is and is not considered bloatware, and I’m certainly not looking to start an argument. But I would like to ask how much extra software T-Mo adds, how worthy you feel it is, and how much of it can be uninstalled.

1
M
3 years ago
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FactedFirst activity
asked in Accounts & Services

wifi calling in Pixel 4a 5g, I can't hear

I bought a pixel 4a 5g straight from google. It's fully stock. When I'm on WiFi calling, I almost always (not always though) can't hear the other side on the call and have to switch to cellular. The other side of the call reports hearing me without an issue. My phone is fully updated with google updates.

44
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9 months ago
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ivorypearlcatFirst activity
posted in Accounts & Services

Upgrade Support Charge

I was very upset after my husband/dgt. returned from ordering a new iphone at TMobile.  They went there as we are long time customers and just thought it would be easiest.  I just received the receipt as the phone had to be ordered and on top of the expensive phone was an additional $20 support charge!  They were not informed about this charge prior to purchase and were also told that when the phone came that it would just be easier for her to transfer her info at home.  So for the $20 she isn’t even getting assistance in setting up her new phone.  I found on this forum that TMobile is doing this without telling customers which seems a bit illegal to me.  We have been very happy with TMobile but won’t make the mistake of buying a new phone in their store again.  

1
gramps28
Pillar
3 years ago
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nottheuncarrierFirst activity
posted in Accounts & Services

How do you contact T-mobile's complaint department? Is this it? How do I email or write the CEO?

This company has engaged in false advertising, unintentionally I trust.  Yet, why should I bear the expense of their care team’s error.In trying to take advantage of the buy one get one offer, I was initially told I needed to pay $300 down, I did that.  After taking payment, the young man came back and say I needed to pay full price for phone to take advantage of offer because there was not enough credit expended and all phones on plan needed to be covered by credit or cash.  I paid full price $748 for phone. We had a long back and forth conversation about how I would recoup the $300 that’s already been paid on what should essentially be a free phone.  My take away was $16 monthly would be billed, then a credit of $29 would be given.  Ok, if it has to be this way, I do get my money back.  This didn’t happen.  After humorous call and countless unkept promises, I have been told that the young man should have told me I didn’t qualify for that promotion and we can split the difference, I n

17
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8 months ago
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HarvanHunterHelper Level 1
asked in Accounts & Services

Has the T-Mobile Signal Booster been discontinued?

Quick background: I live in a rural area in some hills and a forest, where even though all of the cell providers have towers in the area, we specifically (at our property) get a very weak signal. I’ve verified that the signal is weak for all providers (AT&T, Verizon, T-Mobile and Sprint), so this is not a T-Mobile-specific issue here. However, it means that we have difficulty making and receiving calls, and using the Internet unless we are inside our house on our Wi-Fi. We own a farm, so we are frequently too far away from the house to be on Wi-Fi.I just signed up for T-Mobile service last night, moving over from AT&T. The two main reasons I wanted to make this switch were: (1) We can use Wi-Fi Calling with our unlocked phones (AT&T doesn’t let you do that), and (2) I was told we could get a signal booster (the kind that pulls the cell signal out of the air and amplifies it), which would let us get coverage in our barn (which is too far away from our wi-fi for a CellSpot to

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Pillar
1 year ago
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