Coverage & Signal

Discuss our 4G LTE & 5G networks

  • 2,094 Discussions
  • 7,129 Replies

2094 Discussions

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melz828First activity
asked in Coverage & Signal

phone signal issues since 4-8-24 in IL

Has anyone else in Northern IL had signal issues with their phones? I’ll at best show 2 bars and people will say the call drops off on the other end. I have never experienced this being a long time T-Mobile user. Apple user. Phone is on highest update but that was before this cell signal started. It has to be a tower/satellite issue.

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gramps28
Pillar
1 month ago
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SRBFirst activity
asked in Coverage & Signal

Voice drops out a lot. Lots of bars; no LTE or 5G symbol.

Even though I have five-bars service and also use WiFi calling my voice connection is very erratic.  Usually the other person cannot hear me; not infrequently I cannot hear them.   Could it be a defective phone?  I have a Samsung S21 5g.

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1 month ago
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rra78First activity
asked in Coverage & Signal

Using multiple T Mobile 5G Gateway S1

I live in two residences, each 6 mos. per year.  I have the 5G Gateway S1 currently and wonder if possible to get a 2nd Gateway for my other home; having 2 of them would eliminate the need to carry the device from one house to the other.  Any information like cost, etc. is appreciated.

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1 month ago
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jimw67Helper Level 1
asked in Coverage & Signal

Cell phone signal into basment home

My TMoblile gateway is a NOK 5G21.Knowing I do not get any cell signal in my house I installed a Cell Phone Signal Booster from Amazon (https://www.amazon.com/gp/product/B0BV65DLX1/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1) I have it wired into my basement home (actually have dirt and concrete roof). It sends a signal into my home. My US Cellular cell phone works in all my rooms. And is about equal inside using signal booster and outside with speed tests. My TMobile gateway works. But when I take my Gateway out onto my roof, it has a much faster down and upload speed than when it is inside using my signal booster? Can anyone help me figure out why my TMobile Gateway is slower inside connected to the booster than outside? Thanks,Jim   

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1 month ago
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SpencebrewskiFirst activity
asked in Coverage & Signal

Fort Mill Sc issues

T-Mobile 5g internet down Fort Mill Sc. How many affected? Don’t get a huge sense of urgency from them to fix. 

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1 month ago
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aHobbyFarmerFirst activity
asked in Coverage & Signal

Denial of Service with Samsun Ultra Phones

Keep getting denial of service by T-Mobile on SamSung S22 and S24 Ultras’? Message appears stating “Your phone’s not registered on a network, so you can only make emergency calls.”  Same message both phones.  T-Mobile customer care is clueless over 25 calls in 6 months and no lasting solutions! Purchased and installed a 4GLTE Cell Spot Booster piggy backed on my FiberOptics provider? still same message.  Totally unreliable service. Never know its off the network until I attempt to make a call. 

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1 month ago
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Teri's phoneFirst activity
asked in Coverage & Signal

My iphone 14 shops I am off line.

Is T-Mobile having issues with their system.  I am currently showing on my iphone 14 that my phone is operating offline.  What does that mean and is there problems I am unaware of?

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1 month ago
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tmcphersonNovice
asked in Coverage & Signal

Reported Apple watch lost and T-mobile has disconnected service to my phone.

Reported Apple watch lost and T-mobile has now disconnected service to my phone. Without a chat option for customer service, I am now unable to contact anyone to have this fixed.

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1 month ago
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djs53Rookie
asked in Coverage & Signal

My signal from the tower(s) fluctuates & Causes significant Buffering

I live in a ground floor apartment. I have my T-Mobile gateway located in the only place in my apartment where I can get 4/5 bars. As long as the gateway remains at 4/5 bars my 3 devices (2 fire TVs & laptop) have no problems. However my problem lies in the fact that 4/5 bars fluctuates daily from 4/5 down to 3/5 down to 2/5 and even completely loses the signal from time to time. My tvs buffer frequently and its become very aggravating. I've never achieved 5/5 bars and cannot seem to hold 4/5 bars consistently. And the fluctuation can occur any time of day or night. There doesn't seem to be any rhyme or reason. I cannot predict when it's going to happen. I'm am old timer that recently cut the cable cord but I'm afraid im in over my head trying to bring issues such as this to resolution; especially if there's going to be significant cost involved. When I used the mapper I noticed that I have 3 different towers relatively close to me. Which makes me think perhaps my signal is jumping

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1 month ago
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ZonkerHFirst activity
asked in Coverage & Signal

widespread power outage resuting in spotty cell tower connection

We have had a wide spread power outage here that caused the cell tower we connect to be very spotty with almost no internet for our phones and almost none for our T-Mobile Gateway. That was understandable since the cell tower was also not getting power. Now that the power has returned, we are getting internet with a weak gateway connection when before the outage, we were getting a very good connection. Mostly, I would hope that I can get a message out that the tower needs a maintenance check up.

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1 month ago
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danwFirst activity
posted in Coverage & Signal

foxnation app failure on tmobile internet

just switching from comcast isp to tmobile internet isp. things seemed ok until I tried to open the ‘fox nation app. It will not load on the roku boxes or computers. switch  it back to comcast and it works. Any one else hage this type of issue? 

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1 month ago
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AmhuizarNovice
asked in Coverage & Signal

T-Mobile app no longer allows me to login with my fingerprint

For the last few days I have been unable to use my fingerprint to login to the T-Mobile app. If I try selecting log in with your fingerprint I get a popup telling me to enter my phone number and password. Is anyone else having this problem? I tried checking my settings but I can't find anything allowing me to adjust login preferences 

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1 month ago
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car518Helper Level 1
asked in Coverage & Signal

texting between android and iphone

Is anyone else UNable to text with other people NOT part of T-mobile? First I thought it was an android/Iphone problem but I can’t text people outside of the Tmobile network.

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1 month ago
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Mikeashby121First activity
posted in Coverage & Signal

WORST PHONE CARRIER

Absolutely worst carrier around, I’ve been with T-Mobile for over a year now and the service is, it doesn’t work anywhere at all, I’m sitting here with 3-4 bars 5G LTE, and I can’t use my data or make phone calls anywhere , nothing works at all and upon going to 4 DIFFERENT T-Mobile stores I keep being told “if you don’t like it then cancel, I travel around for work and it works no where, I will be canceling as soon as my phone is paid off, Tried troubleshooting with tech support and it took 5 hours over the phone and her messing with my phone, 5 hours later and I got no results and my phone and service is still, they gave me a petty $30 off my phone bill and won’t help anymore unless I sit there for hours and hours for them to attempt troubleshooting, I’ve been through it and it helps nothing,  Most useless and inconsiderate customer service and phone service around, If you are thinking about joining TMobile my recommendation is DO NOT, NEVER JOIN TMOBILE

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1 month ago
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CaptainkirkFirst activity
asked in Coverage & Signal

tv access

How do I hook my TV up to the Gateway from T-Mobile

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1 month ago
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Rich8904First activity
asked in Coverage & Signal

MOBILE HOTSPOT VS HOME INTERNET

Why is my mobile hotspot speeds way faster than my home internet speeds? i need the antenna my phone uses in my home internet box lol! My phone is always on 5g but my home internet grabs at the 4g signal im guessing because its stronger? is there anyway i can make it connect to the 5g one everytime? when it does connect to the 5g signal (and the connection bars are maybe 2-4 bars, never full) it gets amazing speeds (100+ mbps down 60+ up) but when its connected to the 4g (full bars) its so freaking slow. Can anyone help? My phone is literally sitting beside the modem picking up 50+ mbps while the modem is barely geting 4 mbps. (of course unless it connects to the 5g network then its fine) 

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1 month ago
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Motorolla5GAceHelpNeededHelper Level 1
asked in Coverage & Signal

Yikes! Need Help From a Tech Guru!!! :);)

Trying to get my TMobile Arcadyan21 Gateway to simultaneously broadcast both 5G and 2.5G (no its not working by default/automatically).My router shows 3 choices: Automatic, 5G, or 2.5G … No other settings.PC life is wonderful at 5G speeds but my 2023 Sony TV wont connect (at all). When I set router to “automatic” my pc only connects at 2.5G (SLOWWWWWW). but the TV is happy.Everything connects at 2.5ghz when router is in “automatic” mode but speed is only 50mbs. There are no other choices???? When I set the router to 5G TV wont work but phones, tablets, pc’s all scream….BTW my network is “Hidden”. What to do????  

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1 month ago
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Shilohbear7First activity
asked in Coverage & Signal

pin required after restarts. locked out. 6 digit code I have in notes don't work. No phone to call, resorting to email. p,ease help

Locked out of my only phone after restart ...No phone now....6 digit code I have in notes don't work. No phone to call you. I do have internet and phone service with T-Mobile.. Trying to contact T-mobile to get help. Resorting to communication via email with you to get phone unlocked. Please respond as soon as possible. I have no phone s now and need to use it. Thank you. 

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syaoran
Pillar
1 month ago
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gcockrellFirst activity
asked in Coverage & Signal

Issue sending and receiving message from another Tmobile user

I can’t text my sister in law and she can’t send a text message to me.We both have t-mobile.I get the message receiver unable to receive message - message blocking is active.We both have checked our settings and we receive messages from other people.Anyone having this issue?

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1 month ago
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Amymeng66First activity
asked in Coverage & Signal

i hate home internet service

My dam wifi goes out each and every freaking day 10 times or more!!!!!!!!!!I live in a basement apt I only 1 window to place the stupid tower in and i get horrible horrible service I'm going to look for better service! I live in city limits of Columbia Missouri there shouldn't be this much outage!!!!!!! I've even received a new tower unit didn't help anything. I hate this service that's out more times of the day than I'm able to watch!I'm pissed off!I need a signal booster I can put outside and connect to the stupid weak tower! 

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1 month ago
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Cjroscoe216First activity
asked in Coverage & Signal

MLB.TV

What are the dates for MLB TV. And if I’m still available to use this package how do I log into it all. 

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gramps28
Pillar
1 month ago
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Jct623First activity
asked in Coverage & Signal

MMS Messages Send from Stranger's Number

When I send an MMS (either a picture message or a group message), my recipients receive it from a phone number that is not mine. When they reply, their message goes to this other number, which belongs to someone who I do not know. If this happens in a group message, my own number is removed and replaced with the stranger’s number. The stranger is now included in my work group chat and my child’s softball parent chat. 

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1 month ago
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JklossFirst activity
asked in Coverage & Signal

nat type and upnp

I need help making my nat type open and my upnp enabled in the settings on my 5g router does anyone know how I can do this? I'm having trouble

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1 month ago
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Irritated11Learner
posted in Coverage & Signal

Check your bills CAREFULLY!

Beware: Please be sure to review your bills carefully. I would have been over-charged $65 and a $34 credit was missing - so in reality was OVERCHARGED $99 on current bill. Was on hold for so long I also started multiple chats but people would read my messages and not respond.Last I heard, US Federal Law requires that any US based company that moves a big chunk of customer service calls to a foreign country must 1)inform caller of where customer service representative is physically located and 2) transfer US customers to a customer service representative located within the US, if the customer requests to be transferred.I have made several such requests only to be told my call can't be transferred and have the rep be evasive about his/her physical location.I had to explain my issues, which were not complicated, five times. The rep was trying to be helpful but the language barrier was very difficult to overcome.T Mobile customer service was AWESOME when they actually gave us our "dedicate

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1 month ago
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Juanak59First activity
asked in Coverage & Signal

Cannot send text messages sporadically; texts are received without issue

I have a Motorola Moto G Power 5G 2023.I sporadically cannot send text messages to anyone, including people in my contact list. This happens regardless of the text message app I’m using (Google, Verizon Message+, etc.). This has been happening since I switched my service to T-Mobile in October 2023, and I’m getting ready to find another carrier if this cannot be resolved.I attempt to send the message, and see an icon at the side that reads “Failed”. I’m given the option to try again, cancel, or delete the message.This issue will pop up every couple of weeks, and last for sometimes two or three days. Usually, it’s a problem for 12-24 hours.I’m beyond frustrated with this problem. I have cleared the app cache, restarted the phone to no avail.How is T-Mobile going to fix this?

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1 month ago
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